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WorksheetsKnowledge Check Part 2
Total questions: 10
Worksheet time: 5mins
Carshield is the Administrator of contracts.
TRUE
FALSE
American Auto Shield is both the Administrator and the Obligor.
TRUE
FALSE
PWI contracts are tailored for the customer experience.
TRUE
FALSE
How can we search for CH contracts or Claims in CMS?
Customer Search
Universal Search
Universal Search and Customer Search
You are able to log an interaction and claim when a repair facility calls in.
TRUE
FALSE
How long is the waiting period for a Term contract?
30 days or 1000 miles.
30 days and 1000 miles.
20 days or 500 miles.
20 days and 500 miles.
Repair Sentry contracts do not have a waiting period.
TRUE
FALSE
Where can you find more detailed information about where parts are coming from or ETA before they are ordered?
Interactions
Estimates
Quotes Received
Authorizations
If a part has been sourced, is it okay to go ahead and order the part?
No. Please reach out to your Lead first.
It’s okay as long as sourcing is back.
No. Only Claim Adjusters can order parts.
It’s okay to order if it’s from Autozone.
Well Car Contracts are included in our Rental Car benefits.
TRUE
FALSE
