WorksheetsHM301 Quiz 1
Total questions: 26
Worksheet time: 10mins
It was about this time that the Greeks came up with thermal baths that were designed for recuperation and relaxation. (If answer includes letters, it should be ALL capital.)
(a)
This year, the great innkeepers integrated an association with the aim of turning hospitality into a business in its own right.
(a)
The first hospitality establishment, a hotel, was built around this time. It was named Hotel De Henry or Hotel De Salm.
(a)
This was the era that started with English travel and excursions, when they built inns as their private residences.
Early Hospitality
Medieval Period
The New World
19th and 20th Century
Modern Hospitality
The beginning of luxury hotels and resorts.
Early Hospitality
Medieval Period
The New World
19th and 20th Century
Modern Hospitality
The tourism industry has entered a new era of better growth and innovation.
Early Hospitality
Medieval Period
The New World
19th and 20th Century
Modern Hospitality
The era of chefs like Escoffier and M. Boulanger who took the culinary standards to altogether a different level.
Early Hospitality
Medieval Period
The New World
19th and 20th Century
Modern Hospitality
Guests are addressed by name, and their likes, and dislikes are known and respected.
Respectful
Present
Responsive
Personal
Non Judgemental
Complaints are quickly resolved in favor of the guest.
Respectful
Present
Responsive
Personal
Non Judgemental
There is no feeling of being rushed or processed, and the staff never shows signs of stress.
Non-Intrusive
Relaxed
Personable
Perceptive
Consistent
Guests leave feeling connected, although the specific execution may differ each time.
Non-Intrusive
Relaxed
Personable
Perceptive
Consistent
Guests needs are met before patrons even realize they had the need.
Non-Intrusive
Relaxed
Personable
Perceptive
Consistent
The service always perfectly fits the occasion.
Consistent
Appropriate
Uplifting
Surprising
The staff goes beyond simple job requirements to do something memorable for the guests.
Consistent
Appropriate
Uplifting
Surprising
To provide food and beverage for groups, conferences, meetings, and theme parties.
Front Office
Food and Beverage Services
Housekeeping
Food/Kitchen Production
Provide various types of dishes to the guests as per the menu.
Front Office
Food and Beverage Services
Housekeeping
Food/Kitchen Production
To collect room charges and other miscellaneous charges for various services used by guests during their stay.
Front Office
Food and Beverage Services
Housekeeping
Food/Kitchen Production
Cleanliness of rooms, and the hotel building and its furniture and furnishings
Front Office
Food and Beverage Services
Housekeeping
Food/Kitchen Production
Responsible for ordering, inventory, supplies, equipment, and services for all departments and divisions. Securing the best price for all purchases without jeopardizing quality. (Answer must be in all small letters.)
(a)
Responsible for answering emergency and high-priority telephone calls as efficiently and quickly as possible. Obtain and record accurate information, assess the level of any hotel information, and respond appropriately. (Answer must be in all small letters.)
(a)
Handle a variety of personnel and administrative functions within an organization or business, including benefits and compensation, employee training, recruitment, and disciplinary procedures. (Answer must be in all small letters.)
(a)
The daily tasks may include changing light bulbs, removing waste, and painting. (Answer must be in all small letters.)
(a)
To protect the hotel's guests, employees, and property. Must keep a logbook of anything unusual and often act as a liaison between the police and the hotel in the event that something happens. (Answer must be in all small letters.)
(a)
Skills required for hotel management professionals: Leadership (a) (Answer must be in all small letters.)
Skills required for hotel management professionals: Basic knowledge of (a) (Answer must be in all small letters.)
Skills required for hotel management professionals: An (a) for details (Answer must be in all small letters.)
