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WorksheetsPersuasion at IBM
Total questions: 21
Worksheet time: 11mins
What is persuasion often considered?
Manipulation
A hobby
An art
Weird
Why is persuasion important in the workplace? (Select all that apply)
For motivation
For leadership
For teamwork
For fun
Does effective persuasion involve personal gain?
No
Yes
Depends on the situation
What did IBM develop to help employees with persuasion?
A new product line
A social media platform
A marketing campaign
A dedicated course
The purpose of IBM's persuasion course is to train in software development
Correct
Incorrect
Partially correct
Kate Tenant's responsibility at IBM was to oversee marketing strategies
Yes
No
Maybe so
What challenge did IBM face in recruitment?
Lack of technical skills
High employee turnover
Insufficient marketing strategies
Employees hesitant to join new projects
What tactics were used to encourage participation at IBM?
Raises and bonuses
Free meals
Career growth opportunities
More vacation days
What leadership style did IBM move away from?
Transactional leadership
Authoritarian leadership
Transformational leadership
Laissez-faire leadership
What tactic did IBM adopt as part of their change?
Coercion tactics
Peer pressure tactics
Convincing tactics
Persuasion tactics
What is the main goal of implementing formal persuasion and influence training programs?
To reduce costs in training
To equip managers with skills in negotiation, storytelling, and behavioral psychology
To increase technology use in the workplace
To develop new marketing strategies
What is a possible drawback of implementing formal persuasion and influence training programs?
High initial costs
Lack of available trainers
Initial resistance from managers unfamiliar with persuasion-based techniques
Difficulty in measuring success
What is a potential drawback of utilizing technology-driven influence tools?
High training costs
Over-reliance on technology may reduce personal interaction and organic persuasion
Difficulty in data collection
What is one of the pros of implementing formal persuasion and influence training programs?
Requires time and financial investment
Provides structured learning based on proven theories
Training alone guarantees behavioral change
Managers may resist formal training
What should companies pair training with to ensure effectiveness?
Financial incentives
Surveys
Online courses
Real-world opportunities
What is one pro of utilizing technology-driven influence tools?
Reduces face-to-face human interaction
Uses data-driven insights to personalize persuasion strategies
Decreases implementation costs
Causes resistance in traditional industries
Organizations should balance with digital tools with cost reduction
False
True
What is one of the benefits of implementing formal persuasion and influence training programs?
Builds essential soft skills for short-term projects
Promotes technical skills over soft skills
Builds essential soft skills for long-term leadership and collaboration
Focuses solely on individual performance
Formal persuasion and influence training programs align with IBM’s organizational culture by focusing on technical skills
False
True
What is a characteristic of the formal persuasion and influence training programs mentioned?
Limited to specific teams
Focus on short-term goals
Only applicable to entry-level employees
Scalable across teams and adaptable to different management levels
Which technique can increase employee engagement?
Micromanaging tasks
Limiting communication
Providing regular feedback
Reducing responsibilities
