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WorksheetsSubscription & Account
Total questions: 13
Worksheet time: 7mins
What are the payment platforms that we use?
Paypal
Braintree
Both
What are the payment options we offer?
Credit Card
PayPal
Apple payment
Google Pay
All of the above
If a user requested to cancel their subscription, where should you do it?
Admin3
Braintree
Admin3 or Braintree
I cannot cancel the user's subscription
Where can we process a refund for the user?
Braintree
PayPal
Admin3
All of the above
Where can we reset the user's password?
Braintree
In the App
Admin3
All of the above
Where is a subscription for Natural Cycles made available?
In the app & on the website
Pharmacy & Amazon
FSA/HSA
All above
What types of subscriptions does NC offer?
Annual Subscriptions with a thermometer
Monthly Subscriptions without a thermomter
12-month and 6-Month with a thermometer
All of the above
When do you use the 'Revoke Access' function?
After you cancel
After a refund
After you create a new subscription
What platform do you use to add months/a discount to the user account?
Admin3
Braintree
Admin3 and Braintree
Zendesk
You can delete an user account on Braintree
True
False
Which macro can I use to offer to create a subscription for the user
Subscription - Payment not found
Push Payment - Part 1/ Part 2
Outside of ETA - Charge twice
What is the macro you use for -"I would like to cancel my subscription immediately and be refunded the amount I was charged for this recent renewal. Thank you" [for an Annual subscription where the reminder email was sent]
Cancel in the middle of paid period
Refund request, renewal - Part 1
Refund completed
Add months
Which macro can you use for - "I’ve been trying to add my valid credit card as payment type, but it fails every time. No idea why. Could you please help?"
Payment options
Add a new method of payment
Payment troubleshooting
Paid twice /Two accounts
