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Intl Mktg 7 new

Total questions: 87

Worksheet time: 58mins

Name
Class
Date
1.

What is market segmentation in the hotel and tourism business?

a) It refers to dividing the market into smaller groups based on age, gender, and income. b) It means building a hotel in a popular tourist destination. c) It involves offering discounts to all customers. d) It refers to the process of designing hotel logos and brochures.

a)

a

b)

b

c)

c

d)

d

2.

Why is market segmentation important in the hotel and tourism business?

a) It helps hotels and tourism businesses save money on marketing. b) It ensures that every customer pays the same price for services. c) It allows businesses to tailor their offerings to different customer groups. d) It only benefits large hotel chains, not smaller businesses.

a)

a

b)

b

c)

c

d)

d

3.

Which of the following is an example of market segmentation in the hotel and tourism business?

a) Offering the same vacation package to everyone. b) Creating special packages for honeymooners and families. c) Building a hotel without considering customer preferences. d) Only providing discounts to senior citizens.

a)

a

b)

b

c)

c

d)

d

4.

What is the purpose of market segmentation in the hotel and tourism industry?

a) To make all customers pay higher prices. b) To reduce competition between hotels. c) To target specific customer groups with tailored offerings. d) To eliminate the need for advertising.

a)

a

b)

b

c)

c

d)

d

5.

How does market segmentation benefit hotels and tourism businesses?

a) It leads to overcrowding in popular tourist destinations. b) It allows businesses to better meet the needs of different customers. c) It increases prices for all customers. d) It makes marketing more complicated and expensive.

a)

a

b)

b

c)

c

d)

d

6.

What is target marketing in the hotel and tourism business? (a) Selling products to everyone in the market. (b) Tailoring marketing efforts to a specific group of potential customers. (c) Advertising only to people from different countries. (d) Ignoring marketing altogether.

a)

a

b)

b

c)

c

d)

d

7.

Why is target marketing important in the hotel and tourism industry? (a) It helps businesses avoid making any profits. (b) It allows businesses to reach a specific audience with tailored messages. (c) It makes marketing efforts more expensive. (d) It's not important at all.

a)

a

b)

b

c)

c

d)

d

8.

Which of the following best describes the goal of target marketing in the hotel and tourism business? (a) To reach as many people as possible. (b) To make products available to only a select few. (c) To attract a specific group of customers who are more likely to be interested. (d) To change the products being offered constantly.

a)

a

b)

b

c)

c

d)

d

9.

How does target marketing benefit hotels and tourism businesses? (a) It increases marketing costs. (b) It makes it harder to communicate with customers. (c) It helps focus marketing resources on the most promising opportunities. (d) It doesn't provide any benefits.

a)

a

b)

b

c)

c

d)

d

10.

Which of the following is NOT an example of target marketing in the hotel and tourism industry? (a) Creating vacation packages for families with young children. (b) Advertising a hotel exclusively to people over 80 years old. (c) Offering discounts to anyone who visits a website. (d) Promoting a resort for adventure seekers.

a)

a

b)

b

c)

c

d)

d

11.

What is market positioning in the hotel and tourism business?

(a) The physical location of a hotel or tourist attraction. (b) The process of creating a unique image and identity for a hotel or tourist destination in the minds of customers. (c) The number of rooms available in a hotel. (d) The price of a hotel room.

a)

a

b)

b

c)

c

d)

d

12.

Which of the following best describes the purpose of market positioning in the hotel and tourism business?

(a) To determine the size of the hotel. (b) To set the room rates. (c) To create a distinct and memorable identity in customers' minds. (d) To decide the hotel's location.

a)

a

b)

b

c)

c

d)

d

13.

Why is market positioning important for hotels and tourism businesses?

(a) It helps set the hotel's operating hours. (b) It allows customers to choose the hotel's name. (c) It helps attract specific target customers and stand out from competitors. (d) It determines the hotel's menu options.

a)

a

b)

b

c)

c

d)

d

14.

What is the primary goal of market positioning for a hotel or tourism business?

(a) To offer the lowest prices in the market. (b) To be located in a big city. (c) To create a unique and favorable perception in customers' minds. (d) To provide free transportation services to guests.

a)

a

b)

b

c)

c

d)

d

15.

Which of the following is NOT a part of market positioning in the hotel and tourism industry?

(a) Establishing a unique brand identity. (b) Determining room prices. (c) Identifying target customer segments. (d) Creating memorable experiences for guests.

a)

a

b)

b

c)

c

d)

d

16.
A target market can be described as the 
a)
direction the market is headed
b)
group of customers the business seeks to attract
c)
way a business draws its customers
d)
sample of the market
17.
A small number of consumers expressing opinions about a new product or service in a group discussion is a 
a)
target market
b)
focus group
c)
survey group
d)
experimental group
18.
Market research can collect data
a)
only from primary sources.
b)
only from secondary sources
c)
from both primary and secondary sources.
d)
any of the above
19.
Which of the following is most likely to provide a business with primary market research?
a)
A television show
b)
A customer survey
c)
A newspaper article
d)
An Australian Bureau of Statistics Publication
20.
Finding solutions to problems through carefully designed studies involving customers.
a)
Product
b)
Services
c)
Marketing research
d)
Marketing
21.
What is VITAL to the market research process? 
a)
getting usable information 
b)
implementing the solution 
c)
figuring out what to eat for lunch
d)
making money
22.
 Can you skip a step in the market research process?
a)
yes; who cares just wing it right?
b)
no; every step is vital for beneficial answers
23.
 How can you gather data yourself (otherwise known as primary data)?
a)
surveys
b)
hiring a market research company
c)
eating at panera
d)
looking at online answers
24.
Which is not an example of Market Research?
a)
Asking people who would want to buy a product
b)
Identifying the target market
c)
Finding what kind of package to put the product in 
d)
Looking at who the product would sell to
25.

Liza has always wanted a horse, and she has finally saved enough money to buy one very soon. In marketing terms, Liza is a

a)

market segment.

b)

resource.

c)

target group.

d)

market.

26.

To buy a product, customers in a market must first

a)

locate the product in a store.

b)

learn the product’s features.

c)

make sure the product is on sale.

d)

be willing to buy the product.

27.

A target market can be described as the

a)

sample of the market.

b)

group of customers the business seeks to attract.

c)

direction the market is headed.

d)

way a business draws its customers.

28.

Marzetti’s Musical Instruments has determined that it will focus its marketing efforts on senior high school students. Marzetti’s is engaged in _________ marketing.

a)

mass

b)

risky

c)

target

d)

industrial

29.

The same person can be included in more than one

a)

religion.

b)

income level.

c)

generation.

d)

target market.

30.

When using mass marketing, marketers seek to appeal to the __________ market.

a)

entire

b)

local

c)

loyal

d)

teen

31.

What is it called when you divide a market into a smaller more similar market?

a)

Marketing

b)

Similar Markets

c)

Market Segmentation

32.

A target market is defined as...

a)

Target practice for archery

b)

A group of people identified as potential buyers

c)

Demographics

d)

Psychographics

33.

Which options below describe demographics?

a)

Hobbies

b)

Annual Salary

c)

Location

d)

Likes/Dislikes

34.

Personal characteristics that make up a target market.

a)

Behavioral

b)

Demographics

c)

Psychographics

d)

Geographics

35.

Social lifestyles of a target market.

a)

Psychographics

b)

Behavioral

c)

Demographics

d)

Geographics

36.

Which option below is an example of a psychographics?

a)

Gender

b)

Attitudes

c)

Location

d)

Customer Loyalty

37.

Segmenting the market based on where people live.

a)

Behavioral

b)

Demographics

c)

Psychographics

d)

Geographics

38.

Segmenting the market based on product related behavior.

a)

Behavioral

b)

Geographics

c)

Psychographics

d)

Geographics

39.

Which one is an example of behavioral?

a)

Annual Income

b)

Purchasing the same brand of a product consistently

c)

Where you live

d)

Hobbies

40.

The target market is a male, 35-45, annual income of $60,000. Which one shows how this target market is described?

a)

Behavioral

b)

Demographics

c)

Geographics

d)

Psychographics

41.

What is target market?

a)

Set of buyers who share common needs of characteristics.

b)

Divide the market into affluent, middle-income or low-income consumers.

c)

Divide segment into different geographical units.

d)

Market offering to occupy a clear desirable place in minds of customers.

42.

What is target market?

a)

Set of buyers who share common needs of characteristics.

b)

Divide the market into affluent, middle-income or low-income consumers.

c)

Divide segment into different geographical units.

d)

Market offering to occupy a clear desirable place in minds of customers.

43.

Market targeting is the way product is defined by consumers on important attributes.

a)

True

b)

False

44.

The segment evaluation consists of segment size and growth.

a)

True

b)

False

45.
A target market can be described as the 
a)
direction the market is headed
b)
group of customers the business seeks to attract
c)
way a business draws its customers
d)
sample of the market
46.
A small number of consumers expressing opinions about a new product or service in a group discussion is a 
a)
target market
b)
focus group
c)
survey group
d)
experimental group
47.
Market research can collect data
a)
only from primary sources.
b)
only from secondary sources
c)
from both primary and secondary sources.
d)
any of the above
48.
Which of the following is most likely to provide a business with primary market research?
a)
A television show
b)
A customer survey
c)
A newspaper article
d)
An Australian Bureau of Statistics Publication
49.

When using mass marketing, marketers seek to appeal to the __________ market.

a)

entire

b)

local

c)

loyal

d)

teen

50.

Positioning is the process of:

a)

Putting the product in the right place in the customer's mind.

b)

Putting the product in the right shops.

c)

Creating the right relationship with suppliers and retailers.

d)

Putting the product in the right place within a retail store.

51.
________ consists of evaluating each market segment's attractiveness and selecting one or more segments to enter.
a)
Positioning
b)
Mass customization
c)
Market targeting
d)
Market segmentation
52.
Delta Motorworks markets its cars based on the age, gender, and income of its customers. Which of the following types of market segmentation is evident here? 
a)
Geographic segmentation
b)
Benefit segmentation
c)
Occasion segmentation
d)
Demographic segmentation
53.
"Many companies today are localizing their products, advertising, promotion, and sales efforts to fit the needs of individual regions, cities, and neighborhoods." This is an example of ________.
a)
Geographic segmentation
b)
Product diversification
c)
Branding
d)
Psychographic segmentation
54.
________ involves dividing a market into smaller segments of buyers with distinct needs, characteristics, or behaviors that might require separate marketing strategies or mixes. 
a)
Mass customization
b)
Market targeting
c)
Market segmentation
d)
Differentiation
55.
Gilron Holidays runs a premium membership club that caters to customers whose annual salary exceeds $100,000. Members of this club are offered seasonal discounts on select luxury hotels in select cities worldwide. Gilron Holidays most likely follows a(n) ________ segmentation approach. 
a)
Gender
b)
Income
c)
Geographic
d)
Benefit
56.
Mass marketing involves identifying market segments, selecting one or more of them, and developing products and marketing programs tailored to each.
a)
True
b)
False
57.
Which word best describes PLACE in the marketing mix?
a)
shelf height
b)
shopping mall
c)
distribution channel
d)
Auckland city
58.
Why is customer satisfaction important to a business?
a)
customers will become repeat buyers
b)
customers will be happy
c)
customers are stakeholders
d)
customers are never satisfied
59.
The place a product, brand, or group of products occupies in consumers' minds relative to competing offerings
a)
Marketing
b)
Market Segment
c)
Target Market
d)
Position
60.
one segment of a market
a)
positioning
b)
niche
c)
target market
d)
satisficers
61.
Segmenting markets on the basis of personality, motives, lifestyles, and geodemographics
a)
Psychographic segmentation
b)
benefit segmentation
c)
usage rate segmentation
d)
geodemographic segmentation
62.
Product, price, place, and promotion make up the _____________________.
a)
Marketing Concept
b)
Marketing Mix
c)
Marketing Oriented
d)
Marketing Behavior
63.
Which of the following best describes a target market?
a)
Close competitors of a business
b)
The people who buy a business's products
c)
Groups that do not buy a business's products
d)
The individuals at whom a business's marketing strategies are aimed
64.
How potential customers will be told about a company's products, including the message, media selected, special offers and the timing of campaigns.
a)
company advertisement
b)
Product
c)
Placement of product
d)
Promotion
65.
A ____________is anything offered to a market by the business to satisfy needs, could include physical products or intangible services.
a)
Price
b)
Product
c)
Place/Distribution
d)
Promotion
66.
cost-based pricing is determined by 
a)
using the wholesale cost of an item as the basis for the priced charged
b)
what competitors are charging for the same good
c)
how much the consumer is willing to pay for a product or service
67.
The amount of money charged and/or the sum of values that consumers exchange for the benefits of having or using the product
a)
Sell
b)
Price
c)
Product/Service Management
d)
Promotion
68.

What is target market identification in product positioning?

a)

The process of identifying the specific group of consumers or businesses that a product is intended to serve and appeal to.

b)

The process of identifying the specific price range that a product will be sold at.

c)

The process of identifying the specific features and characteristics of a product.

d)

The process of identifying the specific geographic location where a product will be sold.

69.

Why is competitive analysis important in product positioning?

a)

To understand competitors' strengths and weaknesses, identify market trends, and differentiate products.

b)

To copy competitors' strategies, ignore market trends, and create similar products.

c)

To focus only on competitors' weaknesses, disregard market trends, and create similar products.

d)

To ignore competitors' strengths and weaknesses, overlook market trends, and create similar products.

70.

What is a unique selling proposition (USP) and why is it significant in product positioning?

a)

A unique selling proposition (USP) is a term used to describe a product that has no competition.

b)

A unique selling proposition (USP) is a distinctive feature or benefit that sets a product apart from its competitors.

c)

A unique selling proposition (USP) is a marketing gimmick used to deceive customers.

d)

A unique selling proposition (USP) is a feature that is not important in product positioning.

71.

What is a positioning statement and how is it used in product positioning?

a)

A positioning statement is a concise statement that communicates the unique value and benefits of a product or brand to its target audience. It is used in product positioning to differentiate the product from competitors and create a distinct image in the minds of consumers.

b)

A positioning statement is a statement that is only used in marketing campaigns.

c)

A positioning statement is a statement that is only used internally within a company.

d)

A positioning statement is a long and detailed description of a product or brand.

72.

What is perceptual mapping and how is it used in product positioning?

a)

Perceptual mapping is a method used to analyze consumer behavior. It is used in product positioning to determine the most effective advertising channels.

b)

Perceptual mapping is a technique used to measure the physical attributes of a product. It is used in product positioning to determine the optimal price for a product.

c)

Perceptual mapping is a marketing strategy used to target a specific demographic. It is used in product positioning to identify the most profitable market segment.

d)

Perceptual mapping is a visual representation of how consumers perceive different brands or products based on specific attributes. It is used in product positioning to understand the competitive landscape and identify opportunities for differentiation.

73.

Which step in product positioning involves identifying the specific group of customers a product is intended for?

a)

target market segmentation

b)

brand positioning

c)

product differentiation

d)

market research

74.

What is the purpose of conducting a competitive analysis in product positioning?

a)

To understand competitors and differentiate the product.

b)

To copy the strategies of competitors.

c)

To collaborate with competitors and create a joint product.

d)

To ignore the competition and focus solely on the product.

75.

How does a unique selling proposition (USP) differentiate a product from its competitors?

a)

By having a similar brand name to its competitors.

b)

By offering a lower price than its competitors.

c)

By highlighting a specific feature or benefit that sets it apart.

d)

By copying the features of its competitors.

76.

What should a positioning statement communicate about a product?

a)

The price of the product.

b)

The target market for the product.

c)

The unique value and benefits of the product.

d)

The manufacturing process of the product.

77.

How does perceptual mapping help in understanding a product's position in the market?

a)

Perceptual mapping helps in understanding a product's position in the market by analyzing sales data.

b)

Perceptual mapping helps in understanding a product's position in the market by analyzing customer reviews.

c)

Perceptual mapping determines a product's position in the market based on its price.

d)

Perceptual mapping visually represents how consumers perceive different products based on their attributes or characteristics.

78.

What is the primary objective of product positioning?

a)

To increase the price of the product

b)

To identify the target market

c)

To differentiate the product in the mind of the consumer

d)

To distribute the product in as many outlets as possible

79.

Positioning statements are vital for a marketing plan because they help:

a)

Determine the product price

b)

Define the target market and how the product meets their needs.

c)

Decide on the colors of the product packaging

d)

Choose the geographic location for the next promotional event

80.

Which of the following is NOT a common positioning strategy?

a)

Price-based positioning

b)

Competitor-based positioning

c)

Product-based positioning

d)

Production method positioning

81.

The perceptual map is a tool used in positioning to:

a)

Map out the distribution channels

b)

Determine the price of new products

c)

Visualize the position of a product against competitors

d)

Chart the historical sales trends of a product

82.

Repositioning a product is usually done when:

a)

The product has reached the maturity stage of its life cycle

b)

The target market's needs and preferences have changed

c)

The product is first introduced to the market

d)

There is a decrease in the cost of goods sold

83.

A company that positions its product as the most durable option in the market is using:

a)

Benefit-based positioning

b)

Feature-based positioning

c)

Usage occasion positioning

d)

User-based positioning

84.

Positioning by user is a strategy that focuses on:

a)

The unique characteristics of the product

b)

The price range of the product

c)

The specific group of people who use the product

d)

The country in which the product is made

85.

When a company emphasizes its product's unique feature that competitors cannot match, it is using:

a)

Price leadership positioning

b)

Competitive positioning

c)

Unique selling proposition (USP)

d)

Customer-oriented positioning

86.

"For young professionals who value sustainability, our product offers an eco-friendly alternative to traditional options" is an example of positioning by:

a)

Price

b)

Product attributes

c)

User

d)

Lifestyle

87.

Which of the following is crucial when creating a positioning statement?

a)

A detailed list of all product features

b)

The history of the company

c)

A clear articulation of the product's unique value

d)

An overview of the global market