WorksheetsBuilding Community through Dynamic Communication
Total questions: 20
Worksheet time: 10mins
What is the title of the session?
Next Level Dynamic Communication for Building Community
Effective Strategies for Classroom Management
Introduction to Coding and Robotics
The Importance of Physical Education in Schools
Who is the presenter of the session?
Kathy Angione
Jennifer Sittig
Kathy Angione and Jennifer Sittig
No presenter mentioned
Where will the session recording be available?
Conference platform for 30 days
EdTech YouTube channel for the life of the channel
Both A and B
None of the above
What is the hashtag to be used on Twitter for this conference?
#pbctechconf
#edtechPBC
#pbctech
#edtech
What is the presenter's role in the district?
Technology Program Specialist
Resource Teacher
Extended School Year Administrator
All of the above
According to the K-12 Insight report, what percentage of parents reached out to their school district more than once?
13%
44%
87%
100%
What is the main focus of the presentation on communication and community?
Gaining new knowledge
Deepening knowledge
Both gaining and deepening knowledge
Improving dialogue
What is the key opportunity presented by every interaction with stakeholders?
Building trust
Improving dialogue
Enhancing engagement
Addressing educational gaps
What is one of the key elements of data-informed impact in education?
Student privacy
Timely response
Records maintenance
Celebrating achievements
What feature of Adobe Express allows students and personnel to create and share content?
Voice and choice
QR code creation
Data-informed impact
Records maintenance
What is an important component of customer service in education?
Efficiency in communication
Doubling down on interactions
Providing inaccurate information
Ignoring follow-up
What is a key aspect of effective customer care?
Active listening and empathy
Avoiding assistance and advice
Routing people to the wrong place
Not following up
How long should a timely response take in education?
Less than 24 hours
More than 48 hours
Only on weekends
Depends on the question
What should be done if an answer is not available?
Redirect the person
Ignore the question
Never follow up
Escalate to a higher authority
Who should education professionals consider as their audience?
Parents and students
Only administrators
No specific audience
Themselves
What is the federal law that protects the privacy of students?
FERPA
HIPAA
COPPA
ADA
Why is student privacy important in customer service?
To overexpose students
To protect students
To increase communication
To track records
What is one way to update student records?
Send communication in a mail merge
Ignore changes in contact information
Keep records unchanged
Delete outdated records
Why is it important to celebrate student achievements?
To discourage students
To acknowledge strengths
To focus on weaknesses
To create buy-in
What is an example of a self-help option for students?
Rate my service application
Ignore student needs
Limit resources
Avoid stakeholder involvement
