Worksheetse1e2 subledger billing problems
Total questions: 28
Worksheet time: 9mins
Name
Class
Date
1.
TELEPHONE FAULT COMPLAINTS CAN BE BOOKED ON
a)
198
b)
101
c)
197
d)
102
2.
GRIEVANCES OF A CUSTOMER CAN BE BOOKED ON
a)
1094
b)
1092
c)
1093
d)
1090
3.
THE OPEN HOUSE SESSION IS GENERALLY PRESIDED OVER BY
a)
GM
b)
IFA
c)
DE
d)
DGM/AM
4.
TAC MEETS ONCE IN EVERY
a)
6 MONTHS
b)
3 MONTHS
c)
1 YEAR
d)
NONE OF THESE
5.
THE APPELATE AUTHOURITY FOR SSA LEVEL ADALAT
a)
CMD
b)
HEAD OF SSA
c)
HOC
d)
NONE OF THESE
6.
TO AVOID/MINIMISE EMCs THIS ACTION IS REQD BY EXG I/C.
a)
SUB COMPLAINT
b)
NO ACTION
c)
PREVENTIVE ACTION
d)
NONE OF THESE
7.
THE OFFICER NOMINATED TO DEAL WITH EMCs IS KNOWN AS
a)
CUSTOMER RELATION OFFICER
b)
NODAL OFFICER
c)
LAISION OFFICER
d)
AUTHOURISED OFFICER
8.
IMMEDIATELY ON NOTICE OF SPURT
a)
THE LINE CAN BE DISCONNECTED
b)
SUBSCRIBER TO BE CONTACTED
c)
LINE TO OBSERVED
d)
INTERIM BILL TO ISSUE
9.
IF CALLS ARE HEAVY,AO TR CAN
a)
ISSUE AN INTERIM BILL
b)
ISSUE A PROVISIONAL BILL
c)
ISSUE A FINAL BILL
d)
ISSUE A SPLIT BILL
10.
TRAI GUIDELINES TO BE PRINTED/DISPLAYED ON
a)
TELEPHONE APPLICATION FORM
b)
TELEPHONE BILL
c)
ISSUE LR TO SUB
d)
CSC
11.
EMC SHOULD BE DISPOSED IN
a)
15 DAYS
b)
30 DAYS
c)
45 DAYS
d)
60 DAYS
12.
THE AUTHOURITY TO ISSUE SPLIT BILLS IS
a)
CAO
b)
HEAD OF SSA
c)
DE
d)
NONE OF THESE
13.
IC THRESHOLD LIMIT IS FIXED FOR
a)
INDIVIDUALS
b)
GROUP OF CUSTOMERS
c)
GOVT DEPTS
d)
CUG SUBSCRIBERS
14.
REBATE IN RENTAL FOR PROLONGED INTERRUPTION IS GIVEN
a)
ON REQUEST BY SUBSCRIBER
b)
AUTOMATIC
c)
ON INSTRUCTIONS FROM HEAD OF SSA
d)
NONE OF THESE
15.
DE CAN GRANT REBATE UPTO RS
a)
1000
b)
2000
c)
3000
d)
5000
16.
BSNL HAS A __________ AND _________ PG REDRESSAL SYSTEM
a)
WELL STRUCTURED AND MULTILAYERED
b)
COMPUTRISED AND MANUAL
c)
STRONG AND SOUND
d)
WELL DEFINED AND EFFECTIVE
17.
SPLIT BILL IS JUSTIFIED IF PRESENT BILL EXCEEDS MORE THAN____THE MAXIMUM OF THE PREVIOUS SIX B/M BILLS FOR LCCs
a)
1.5 times
b)
2 times
c)
2.5 times
d)
3 times
18.
FOR ISD SUBSCRIBERS AO TR CAN LEVY
a)
ADVANCE DEPOSIT
b)
VOLUNTARY DEPOSIT
c)
SECURITY DEPOSIT
d)
NON REFUNDABLE DEPOSIT
19.
IF THERE IS PROLONGED INTERRUPTION DUE TO FAULT REBATE IS GIVEN
a)
LL RENTAL ONLY
b)
LL AND BB RENTALS BOTH
c)
BB ONLY
d)
NONE OF THESE
20.
SUBSCRIBERS COMPLAINT REG ARREARS SHOWN BUT PAYMENT ALREADY MADE IS DEALT BY
a)
DE CONCERNED
b)
AO (CASH)
c)
AO(TR)
d)
NODAL OFFICER
21.
RECONNECTION CHARGES OF LL CONNECTION IS
a)
RS 100
b)
RS 50
c)
NIL
d)
RS 75
22.
THE CHARGES FOR ADD ON FACILITIES ARE
a)
NIL
b)
RS 10 PM
c)
RS 15 PM
d)
RS 20 PM
23.
THE MIGRATION FEES FOR CHANGE OF PLAN IS
a)
RS 50
b)
RS 100
c)
RS 75
d)
NIL
24.
RECONNECTION OF LINE IS AUTOMATIC ON PAYMENT OF DUES WITHIN____ OF DNP
a)
1 MONTH
b)
2 MONTHS
c)
3 MONTHS
d)
6 MONTHS
25.
THE MAXIMUM PERIOD FOR WAIVAL OF RENT FOR DNP IS
a)
NO LIMIT
b)
6 MONTHS
c)
3 MONTHS
d)
12 MONTHS
26.
CSC FOLLOW THE CONCEPT OF
a)
SINGLE WINDOW
b)
MULTIPLE WINDOW
c)
SERVICE AT DOOR STEP
d)
NONE OF THESE
27.
SUBSCRIBER ADDRESS CAN BE CORRECTED BY
a)
COMMERCIAL OFFICER
b)
AO (TR)
c)
AO(CASH)
d)
NONE OF THESE
28.
THE PAYMENT OF AMOUNT FOR ADJUSTMENT AGAINST FUTURE BILLS IS
a)
VOLUNTARY DEPOSIT
b)
SECURITY DEPOSIT
c)
ARD
d)
NON REFUNDABLE DEPOSIT
100 %
