WorksheetsManager Development Program - Phase 1 Recap
Total questions: 15
Worksheet time: 75secs
Name
Class
Date
1.
Which mindset believes abilities and intelligence can be developed through dedication and hard work?
a)
Fixed Mindset
b)
Growth Mindset
c)
Static Mindset
d)
Flexible Mindset
2.
Which quality is NOT typically associated with future-ready leaders?
a)
Embracing change
b)
Sticking to traditional methods
c)
Forward-thinking
d)
Adaptability
3.
Which of the 4Ps focuses on internal team dynamics and talent management?
a)
Process
b)
Customer
c)
People
d)
Competition
4.
Engaged employees are likely to be:
a)
Less productive
b)
More absent
c)
More loyal
d)
Less innovative
5.
Which is NOT a benefit of employee empowerment?
a)
Increased dependence on management
b)
Higher job satisfaction
c)
Faster decision-making
d)
Greater innovation
6.
An intrapreneur is:
a)
An external consultant
b)
A manager in a large corporation
c)
An employee who behaves like an entrepreneur within a company
d)
A venture capitalist
7.
Workplace diversity can lead to:
a)
Narrow perspectives
b)
Reduced adaptability
c)
Increased creativity
d)
Less representation
8.
Which strategy helps in retaining top talent?
a)
Offering below-market salaries
b)
Providing limited growth opportunities
c)
Recognizing and rewarding performance
d)
Ignoring feedback
9.
In the OISC feedback model, what does "O" stand for?
a)
Outcome
b)
Observe
c)
Orientation
d)
Output
10.
Customer delight refers to:
a)
Meeting basic expectations
b)
Surpassing customer expectations
c)
Responding to complaints
d)
Offering discounts
11.
Effective sales coaching focuses on:
a)
Generalized advice
b)
Short-term results
c)
Individualized feedback
d)
Past mistakes only
12.
Which is NOT a common strategy to retain customers?
a)
Personalized experiences
b)
Ignoring feedback
c)
Loyalty programs
d)
Excellent after-sales service
13.
The 80/20 principle, also known as the Pareto Principle, states that:
a)
80% of results come from 20% of efforts
b)
20% of customers bring 80% of revenue
c)
Both a and b
d)
Neither a nor b
14.
A results-oriented individual focuses on:
a)
Efforts and input
b)
Time spent on tasks
c)
Achieving specific outcomes
d)
Adhering to processes
15.
Which is a key component of an effective performance review?
a)
Generalizing feedback
b)
Focusing only on weaknesses
c)
Setting clear objectives for the future
d)
Ignoring past performances
100 %
