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WorksheetsConsumer Rights and Responsibilities Unit Review
Total questions: 40
Worksheet time: 40mins
You buy a pair of headphone and later find the left speaker doesn't work properly. You are:
entitled to nothing
entitled to only a replacement
only entitled to the store sending it to be fixed
entitled to a refund if you desire
Consumer has the right to pick among various products, includes the sizes, colors, shape, etc.
Right to Safety
Right to Basic Needs
Right to Information
Right to Choose
Protects the consumers against dishonest or misleading advertising or labeling, right in information and facts.
Right to Safety
Right to Basic Needs
Right to Information
Right to Choose
To be compensated for misinterpretation, shoddy goods, or unsatisfactory services.
Right to Consumer Education
Right to Redress
Right to Representation
Right to Information
When you buy something from a shop, you have the legal right to a refund if you change your mind within 30 days
true
false
This refers to the right to complain for misrepresentation, shoddy goods or unsatisfactory services.
Redress
Safety
Choose
Information
You buy a top, without trying it on, and when you get home it is too large. You are entitled to
A refund
An exchange, because it is fine to try clothes on at home.
A store credit
Nothing, next time try it on!
___________________ are the individuals who purchase goods or services for personal use.
Buyers
Consumers
Constituents
Clients
The ___________________ is a group of ideals which protects consumers.
Client Privilege List
Constituents Ideals Document
Responsibilities of Buyers Sheet
Consumer Bill of Rights
It is right to express consumer interests in the making of government policies.
Right to Representation/ To be Heard
Right to Safety
Right to Information
Right to a Healthy Environment
In 1962, which president established consumer rights laws?
President George Bush
President Donald Trump
President John F. Kennedy
What consumer right is represented by the given pictures above?
Right to Left
Right to Information
Right to Consumer Education
Right to Safety
Any individual who purchases goods and services from the market for his/her end-use is called a..................
Buyer
Purchaser
Consumer
All these
All consumers have rights when buying new goods/services from a business?
True
False
Unsure
What are the basic Four rights of consumers?
Right to safety
Right to education
Right to choice
Right to redress
Right to safety
Right to be informed
Right to choose
Right to be heard
Right to safety
Right to information
Right to healthy environment
Right to be heard
Receive objective, truthful and understandable information, from the tourist companies: Define which right is this?
Right to safety
Right to information
Right to consumer education
High school students being required to take a class on the economic system of the country in which they live is a good example of which type of consumer right?
Right to safety
Right to be informed
Right to consumer education
Right to be heard
You buy some milk & later realise it was sold after the "use-buy" date. You are entitled to:
Nothing- you should have checked the 'use-by-date'.
An exchange only.
A refund only.
An exchange or refund - you choose!
You buy a DVD at Kmart for $24 and later that day see it at Target for $19. You are entitled to
to exchange the DVD for a different one
Nothing- next time shop around
receive a store card or voucher from Kmart for $24
a full refund from Kmart.
Which one of the following is not a consumer right?
Right to be heard
Right to information
Right to Safety
Right to get discount
What's the first thing you should know about something you are purchasing?
Know the laws passed about labeling.
What it is/does and how it will better your quality of life.
How to contact the Better Business Bureau.
Where to buy the good or service.
To gather the best advice, what should you do before purchasing something in store or online?
Research the quality.
Ask friends on Snapchat if they are pleased with their purchase.
Buy it immediately. Don't let people influence you.
Watch commercials on cable TV.
Should you pay attention to advertisements?
Yes, that's the only way to get to know a product.
No, companies only want you to spend money so they get rich.
Yes and no. Don't be manipulated, but be informed on competitors so you can make the right choice for you.
Yes and no. They can make you laugh, but they can also be super lame.
it is is when salesperson switches them to a more expensive product.
Switch
Bait
Fraud
Deception
To gather the best advice, what should you do before purchasing something in store or online?
Research the quality.
Ask friends on Snapchat if they are pleased with their purchase.
Buy it immediately. Don't let people influence you.
Watch commercials on cable TV.
You buy a phone but it doesn’t work properly from the start. You take it back to the shop and they repair it but a month later it’s not working again. You are entitled to a replacement or a refund.
True
False
Eva hires a well-known pop singer to support the use of her new fashion label. Which technique of advertising does Eva use here?
vague claim
bandwagon advertising
endorsement
incentives
facts and statistics
Comparison shopping does not help a consumer stay within their budget.
True
False
Which of the following should you least consider when deciding whether to make a purchase?
whether you can afford the product
which celebrities use the product
the advice of someone who already owns the product for advice
expert advice about the product
Which of the following is NOT one of the seven rights of consumers?
The right to be heard
The right to be informed
The right to service
The right to always be right
A person who compares product information on labels is using the consumer right to
service
be informed
be heard
a remedy
This method of persuasion requires a credible authority to convince the audience.
Ethos
Pathos
Logos
Examples of this method of persuasion include statistics, research, data, and facts.
Ethos
Logos
Pathos
Method of persuasion that appeals to emotions and feelings.
Ethos
Pathos
Logos
"Wear Air Jordans at your next game, and see how high you fly!" - Michael Jordan
Ethos
Pathos
Logos
Type of Appeal:
Donate just $1 a day to starving children. Make sure no one goes hungry under your watch!
Ethos
Pathos
Logos
Type of Appeal:
Ms. Crisp has taught here for years. Go to her if you have questions about Centennial.
Ethos
Pathos
Logos
The professional golfer Tiger Woods endorses Nike.
ethos
pathos
logos
A 32oz bottle of Tide can wash 32 loads of laundry.
ethos
pathos
logos
