A user has opened a help desk ticket regarding the battery life on theirmobile phone. The battery in the phone held a charge for most of the dayprior to connecting to the corporate network. The battery now only lasts about half a day and the back of the phone is warmer than usual.

The phone is configured as follows:

Storage: 216.2 GB of 512 GB used

Display and Brightness: Automatic

Wi-Fi: Enabled

Auto-lock: Disabled

VPN: Not connected

Low Power Mode: Disabled

Battery Maximum Capacity: 100%

Which of the following changes would have the BEST impact on battery performance?

A student would like to prevent the theft of their laptop while studying at

the library. Which of the following security methods would be the BEST

choice to protect this laptop?

Rodney, a desktop technician, is cleaning the outside of computers used

on a manufacturing assembly line. The assembly line creates sawdust

and wood chips, so most of the computers are protected with enclosed

computer cases. Which of the following would be the MOST important

item for Rodney to include during this cleaning process?

The motherboard of a server in the corporate data center has started

smoking, and flames can be seen inside the computer case. Which of the

following would be the BEST way to extinguish this fire?

Which of these Windows features provides full disk encryption for all

data on a storage drive?

A company maintains data retention requirements of five years for all

customer names, addresses, and phone numbers. Which of the following

would BEST describe this data?

A user in the accounting department would like to ensure that their

mobile device data is always available. If the user's smartphone is

damaged or stolen, they would like to replace the device and restore all

data as quickly as possible. Which of the following would provide

this functionality?

Each time a user starts a specific corporate application, a page of

disclaimers and usage requirements is shown before the login prompt.

Which of the following would BEST describe this page?

A system administrator is troubleshooting an older application on a

Windows 10 computer and needs to modify the UAC process. Which of

the following options would provide access to these settings?

An office power system occasionally experiences minor voltage spikes

during the business day. Which of the following would be the BEST way

to address this power issue?

An attacker is using every combination of letters, numbers, and special

characters in an attempt to discover a user's password. Which of the

following would describe this attack type?

A system administrator is upgrading an email service in the corporate

data center. During the upgrade, an error message appears and the

upgrade fails. Subsequent attempts to perform the upgrade also fail.

Which of the following processes should the system administrator follow

to return the email server to its previous state?

When connecting a new USB webcam to Windows 10, a message

appears stating "The controller does not have enough resources for

this device." Which of the following would be the BEST next

troubleshooting step?

A security technician has identified malware running in the OS kernel.

Traditional anti-malware scans were not able to identify any problems on

the computer. Which of the following would be the BEST description of

this malware?

A help desk technician has been called to a training room that uses

Android tablets as presentation devices. An application used for

the training program will not start on any of the tablets. When the

application is selected, the splash screen appears for a moment and then

completely disappears with no error message. Which of the following

would be the best NEXT troubleshooting step?

A system administrator has been asked to install a new application on a

server, but the application is 64-bit and the server operating system

is 32-bit. Which of the following describes the issue associated with

this installation?

A security guard has reported a person was seen passing through a secure

door without using a door badge. The intruder slipped through the door

by closely following the person in front of them. Which of these would

best describe these actions?

A Linux administrator needs to modify the configuration text file for a

service. Which of the following utilities would provide this functionality?

A user has delivered a broken laptop to the help desk, and they are

visibly upset and quite vocal about the problem they're having. The user

is also asking for a very specific repair that doesn't appear to have any

relationship to his issue. What's the best way to handle this situation?

Daniel, a user in the finance department, has purchased a new Android

smartphone and has installed a number of productivity apps. After

a day of use, Daniel finds the phone displaying a large number of

advertisements when browsing the Internet. Which of the following tasks

should Daniel perform after completing a factory reset?

A user has been provided with a username and password to access the

corporate VPN. The user has also been provided with a hardware device

displaying a six digit code, and the code changes every 30 seconds. Which

of the following would BEST describe the use of this device?

A server administrator is replacing the memory in a database server.

Which of the following steps should be followed FIRST?

A user has noticed their system has been running very slowly over the last

few days. They have also noticed files stored on their computer randomly

disappear after the files are saved. The user has rebooted the computer, but

the same problems continue to occur. Which of the following should the

user perform to resolve these issues?

A user in the sales department is attempting to upgrade the operating

system of their smartphone, but the smartphone will not start the

installation when selected. Which of the following is the MOST likely

reason for this issue?

The hard drive in a macOS desktop has failed and none of the data on the

drive was recoverable. A new storage drive has now been installed. Which

of the following should be used to restore the data on the computer?

A user purchased a copy of home tax software and has installed it on their

company computer. This morning, the user logs in and finds that the tax

software has been automatically removed from the system. Which of the

following would be the MOST likely reason for this result?

A system administrator is upgrading four workstations from Windows

8.1 to Windows 11. All of the user files and applications are stored on

the server, and no documents or settings need to be retained between

versions. Which of these installation methods would be the BEST way to

provide this upgrade?

A computer on a manufacturing floor has been identified as a malwareinfected

system. Which of the following should be the best NEXT step

to resolve this issue?

A technician has been called to resolve an issue with a networked laser

printer not printing. When the technician arrives on-site, they find the

printer will require a hardware replacement. All hardware is managed by

a third-party and will take a week before the printer is operational again.

Which of the following would be the technician’s best NEXT step?

A Windows 10 user is installing a new application that also installs a

service. Which of the following permissions will be required for

this installation?

A technician has been assigned a support ticket that urgently requests a

laptop repair, but there are already many open support tickets ahead of

this request. The technician doesn’t recognize the name associated with

the ticket. Which of these choices would be the best path to take?

A network administrator needs to manage a switch and firewall in the

local data center. Which of the following would be the BEST choice for

this requirement?

A user is using a smartphone at their desk, and they occasionally receive

a security warning in the browser. After some additional troubleshooting,

the technician determines the security warnings are fake. Which of the

following should a technician follow to BEST resolve this issue?

Jack, a user, has opened a help desk ticket relating to desktop alerts

randomly appearing throughout the day. Most of the alerts contain

information about third-party products and services. Which of the

following is the MOST likely cause of these messages?

A malware infection has recently been removed from a computer. When

starting the operating system, Windows shows errors during the startup

process indicating some core operating system files are missing. Which of

the following should be used to restore these missing files?

A system administrator is creating a series of shared folders that should

not be visible when users browse the network for available resources.

What symbol should be added to the end of a share name to provide this

functionality?

A desktop administrator is upgrading the video adapter in a workstation.

Which of the following should the administrator use during this process?

A help desk director would like to identify and track computer systems

that have been returned for service or moved from one location to

another. Which of the following would be the BEST solution for these

requirements?

A data center manager requires each server to maintain at least fifteen

minutes of uptime during a power failure. Which of these would be the

BEST choice for this requirement?