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Communication Quiz

Total questions: 16

Worksheet time: 13mins

Name
Class
Date
1.

What is communication?

a)
The process of exchanging goods or services between two or more people or groups.
b)
The process of exchanging money or currency between two or more people or groups.
c)
The process of exchanging physical objects or materials between two or more people or groups.
d)
The process of exchanging information or ideas between two or more people or groups.
2.

Why communication is very important in a workplace?

a)
Communication is important in a workplace for building relationships, promoting teamwork, sharing information, resolving conflicts, and increasing productivity.
b)
Communication can lead to misunderstandings and conflicts in a workplace.
c)
Communication is not important in a workplace.
d)
Workplace communication only benefits managers and not employees.
3.

Reorder the following

a)

Sender

b)

Message

c)

Receiver

d)

Method

1)
2)
3)
4)
4.

What are the four types of communication?

a)
verbal, nonverbal, written, and audio
b)
verbal, nonverbal, visual, and tactile
c)
verbal, nonverbal, written, and visual
d)
verbal, nonverbal, auditory, and kinesthetic
5.

Some of the examples of verbal communication are;​ (a)   ​, (b)   ,​ (c)   ​ and more.

Choose from the below words
Face to Face
Telephones
Voice Mail
Online Chat
Zoom
Messenger Video Call
6.

Why verbal communication is important as an hospitality worker?

a)
Verbal communication is important as a hospitality worker because it allows for clear and effective communication with guests, colleagues, and management.
b)
Verbal communication is only important for management, not for guests or colleagues.
c)
Non-verbal communication is more important than verbal communication as a hospitality worker.
d)
Verbal communication is not important as a hospitality worker.
7.

List some of the examples of Non-Verbal Communication.

a)

Body Language, Posture, Facial Expressions, Eye Contact.

b)

Body expression, Gesresture, Random Expression, Body Sign

c)

Body Sign, Tempo Sign, Non-verbal sign, Eye browses, Language body

d)

Posture Sign, Body Language Sign, Facial Expressions Sign, Eye Contact Sign, Random act sign

8.

Label the picture below(Choose only 4 emojis)

a)

Punk Face

b)

I do know Heart

c)

Sad Heart

d)

Die Heart

e)

Nervous

f)

Curious

1
2
3
4
1)
2)
3)
4)
9.

How many percentage of communication is non-verbal?

a)

20-10%

b)

70-80%

c)

75-80%

d)

40-50%

10.

Which of the following is an example of Written Communication?

a)
Email
b)
Face-to-face conversation
c)
Phone call
d)
Text message
11.

Match the following

a)

Written Communication

1.

Legislation, Websites, Brochures, more

b)

Verbal Communication

2.

Phone call, face to face, Lecturing

c)

Non-Verbal Communication

3.

Body Language, Posture, Gesture, more

d)

Visual Communication

4.

Diagrams, Plans, Drawing, Photos

12.

What is the difference between verbal and non-verbal communication?

a)
Verbal communication involves facial expressions, while non-verbal communication involves written words.
b)
Verbal communication involves the use of words and language, while non-verbal communication involves gestures and body language.
c)
Verbal communication involves the use of sign language, while non-verbal communication involves spoken words.
d)
Verbal communication involves written communication, while non-verbal communication involves visual cues.
13.

What are the techniques that will help you to speak effectively?

a)
Avoiding eye contact and slouching
b)
Using complex and technical language
c)
Practicing speaking regularly, using clear and concise language, maintaining good posture and body language, using appropriate volume and tone, actively listening to others, and being confident and prepared.
d)
Speaking loudly and forcefully
14.

Why 'tempo' is important in speaking effectively?

a)

Gives an extra meaning to the message

b)

Give an extra understanding about the message

c)

Gives the definition of the message.

d)

Give more elaboration on the message and make it more clearly.

15.

What are the techniques you need to apply for active listening?

a)
maintaining eye contact, nodding, using nonverbal cues, asking clarifying questions, paraphrasing, summarizing, avoiding interrupting, providing feedback and validation
b)
talking over the speaker, looking away, not paying attention, interrupting frequently
c)
ignoring the speaker, checking phone, not responding, not asking questions
d)
maintaining eye contact, nodding, using nonverbal cues, asking clarifying questions, paraphrasing, summarizing, avoiding interrupting, providing feedback and validation
16.

Use the diagram and put the correct name in order.

a)

Understood

b)

Understand your own Feedback

c)

Methods

d)

Feedback

e)

Sender

f)

Message

g)

Receiver

h)

Method

1
2
3
4
5
1)
2)
3)
4)
5)

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