Free Printable ITE8 - Module 1-4 Review

Worksheets

ITE8 - Module 1-4 Review

Total questions: 113

Worksheet time: 58mins

Name

Class

Date

Imagine you are a computer engineer working on a motherboard. You come across a 32-bit bus. What does this mean?

It refers to a system that monitors traffic on a network using 32 bits of data at a time.

It's a shortcut that opens File Explorer or Windows Explorer when typed in the Start Button search box.

It's a set of wires on the motherboard that transmits 32 bits of data at one time from the processor to RAM or to other motherboard components.

It's a type of authentication that enables users to log in once to access all system resources rather than logging in each time they need to access an individual resource.

Imagine you are working on a computer with a 64-bit bus. What does this mean?

It means that the computer can transmit 64 bits of data at one time from the processor to RAM or to other motherboard components.

It means that the computer uses an archive format in which Android applications are packaged that allows third-party or custom programs to be installed directly, without going through the storefront interface.

It means that the computer is part of an organization formed in 2005 by the five major credit card companies in an effort to protect account numbers, expiration dates, and magnetic strip and chip data for transactions around the globe. The PCI Council partners with organizations, including NIST, to develop standards and security procedures around these transactions.

It means that the computer uses a storage system made of of 64 bit blocks.

Imagine you are a computer engineer working on a CPU. You come across a term 'address bus'. What does it refer to?

It refers to a set of wires that carries the memory addresses of the locations where data is read or written by the CPU.

It refers to an iOS search field that shows suggestions from many sources, including the device itself, the Internet, iTunes, the App Store, and nearby locations.

It refers to security related to access to an organization's premise, restricted areas, and computing and network infrastructure.

It refers to the industry standard for securing WLANs.

John is working on his computer and comes across the term 'buffered memory'. What does it mean?

It refers to a type of memory chip that has a control chip built into the module. The control chip assists the memory controller in managing large quantities of RAM.

It is a head-mounted device that provides a separate image for each eye and that typically includes head-motion and eye-motion tracking sensors. These devices are also output devices that deliver video and audio to the wearer.

It is electronic mail; a store-and-forward method of sending, storing, and retrieving electronic messages across a network.

It is a digital cellular technology used for transmitting mobile voice and data services.

Imagine you are building a computer and you come across the term 'clock multiplier'. What does it refer to?

A Windows Registry key that contains data about the preferences of the currently logged on user, including personalization settings, default devices, and programs.

A biometric input device used to identify a person based on their fingerprint.

The speed ratio between a computer's front-side bus and the CPU.

A standard type of interface used to connect some hard drives and optical drives to each other and to the motherboard.

Imagine you are a computer engineer and you are asked to explain the term 'clock speed'. How would you describe it?

It's the speed at which data travels through the bus, measured in MHz or GHz.

It's a message indicating that a Microsoft Event Viewer security event has been successful. For example, a successful logon from a user triggers an event with this level.

It's a mode in which the image sent to a monitor by a video adapter card matches the native resolution of the monitor.

It's a port used to connect peripheral devices such as printers, scanners, and portable drives to a computer.

Imagine you are building a computer. What would you call the system of wires that carries data between the computer components?

Data bus

Ping

Platform as a Service (PaaS)

Critical Event

Imagine you are planning to buy a new sound card for your computer. One of the factors you should consider is the presence of a certain type of microprocessor chip. Can you identify what it is called?

A head-mounted device that provides a separate image for each eye and that typically includes head-motion and eye-motion tracking sensors. These devices are also output devices that deliver video and audio to the wearer.

An Android setting that defines the format of the home screens and the look and feel of icons, buttons, the color scheme, and animations.

An adapter that is installed in a computer to provide eSATA ports.

A microprocessor chip that measures, filters, and/or compresses analog signals; it should be a factor considered when purchasing a new sound card.

Imagine you are studying computer architecture and you come across the term 'front-side bus (FSB)'. What does it refer to?

Is it a type of wearable that includes a microprocessor, a special operating system, and apps. Sensors in the smartwatch can gather data about various aspects of the body, such as heart rate, and use Bluetooth to report this information to another device, such as a smartphone?

Does it refer to the path between the CPU and the Northbridge?

Is it the username that is used to log into a mail or other server and the account password?

Or is it a cable that is used to connect external SATA drives. An eSATA port has a key feature to prevent inadvertent insertion of a USB connector?

10.

You found a small card labeled 'microSD' while cleaning your room. What is it?

A type of removable flash memory card used for storing information mostly in mobile phones and other mobile devices.

The distance between pixels on the screen. A lower dot pitch (that is, a smaller distance between dots) produces a better image.

A UEFI security standard that ensures that the system firmware stops any digitally unsigned drivers from loading and also helps stop malicious software.

The process of transferring data and settings.

11.

Imagine you are setting up a computer network in your office. You come across a device called a network interface card (NIC). What is this device?

It's a tool that is used to remove an undesirable Windows setting and that can be used to install and configure the same OS on multiple computers and prepare the OS with different hardware configurations.

It's a message indicating that a Microsoft Event Viewer security event has been successful. For example, a successful logon from a user triggers an event with this level.

It's a process used on iOS devices to remove manufacturer restrictions and make it possible to run arbitrary user code and grant users full access to the file system and full access to kernel modules.

It's a device that provides a physical connection to a network using a network cable.

12.

You are working on a computer hardware project and you come across the term 'parallel bus'. What does it refer to?

It refers to a channel that sends multiple bits over multiple wires simultaneously.

It refers to an adapter that is installed in a computer to provide eSATA ports.

It refers to a Microsoft app that allows a computer to be used as a home entertainment appliance for playing DVDs.

It refers to an attack in which the attacker pretends to need personal or financial data in order to confirm the identity of the recipient.

13.

John is trying to identify the function of Peripheral Component Interconnect (PCI) in his computer system. Can you help him?

It is a hardware or software that protects John's computer and networks by preventing undesirable traffic from entering internal networks.

It is a command used by John to move a file or directory from one directory to another in his computer.

It is a 32-bit or 64-bit expansion slot in John's computer; PCI is becoming obsolete.

It is a network location profile in John's HomeGroup that allows him to create or join a HomeGroup.

14.

You are on a vacation and you want to transfer your photos from your camera to your laptop. You need a device that is ultra-small, has flash memory and is designed for use in portable devices such as cameras, MP3 players, and laptops to provide high-capacity memory in a small form factor. What is this device called?

The material used in 3D printers to create objects.

Secure Digital (SD) card

Software that relies on code signatures, which are files containing a sample of the code used by viruses and malware. Based on these signature files, the software scans the contents of a computer disk, comparing the contents of the files stored on the disk with the samples stored in the signature file.

A Windows CLI shortcut that moves through the previously entered commands.

15.

You are working on a computer hardware project and you come across the term 'serial bus'. What does it refer to in this context?

It refers to a card that adds additional internal and external SATA ports to a computer through a single PCI Express slot.

It refers to a channel that sends a bit at a time at a much faster rate than would a parallel bus.

It refers to a hardware device that takes the data processed from input and passes on the information for use.

It refers to a process that involves checking the integrity of files and folders by scanning the hard disk surface for physical errors.

16.

You are setting up a new computer system and need to expand its storage capacity. Which component would you need?

A wireless network setting with which authentication is passed from the access point to a centralized authentication server running Remote Authentication Dial-in User Service (RADIUS).

A cable made from a special plastic that retards fire and produces less smoke than other cable types.

A device that allows for the expansion of internal and external drives for a computer system and that can be integrated or added as an expansion card.

A slot where an existing document can be placed in a machine in order to make copies of the document. One page of the document is pulled onto the glass surface of the platen, where it is scanned and copies are made. The page on the platen is then automatically removed, and the next page in the original document is pulled onto the platen. This process continues until the entire original document in the feeder has been pulled through.

17.

Imagine you are working on a computer and you come across a component called 'Transistor'. What could this be?

Could it be a device that allows for the expansion of internal and external drives for a computer system and that can be integrated or added as an expansion card?

Could it be a Windows file used on a client machine to prepare the hard drive and install the OS from the server over the network?

Could it be a semiconductor whose state changes from on to off or off to on, generating a small amount of heat. The amount of heat generated increases as the speed of the processor increases. When the processor becomes too hot, it begins to produce errors?

Could it be a protocol that enables devices to dynamically add themselves to a network without the need for user intervention or configuration?

18.

Imagine you are working on a computer and you come across the term 'unbuffered memory'. What does it refer to?

It refers to the conventional memory in a computer. The computer reads data directly from the memory banks, making unbuffered memory faster than buffered memory.

It refers to the central part of a laser printer, which is a metal cylinder that is coated with light-sensitive insulating material. When a beam of laser light strikes the drum, it becomes a conductor at the point where the light hits it.

It refers to Windows Visual Basic Scripting Edition; a scripting language developed by Microsoft.

It refers to a type of encoding that ensures the integrity of a message.

19.

John is trying to identify a device in his computer setup. He describes it as a device that increases the functionality of his computer by adding controllers for specific devices or by replacing malfunctioning ports. Can you help him identify it?

A device that increases the functionality of a computer by adding controllers for specific devices or by replacing malfunctioning ports.

A Windows utility that allows files to be edited from multiple Windows devices.

A high-speed communication bus that is platform independent. Also known as i.LINK.

A flash memory card format that is used in digital cameras made by Olympus and Fujifilm.

20.

Imagine you are assembling a computer and you come across a USB 3.1 motherboard connector. What is it?

It's a collection of APIs related to the development of Java programming.

It's a display that has two polarizing filters with a liquid crystal solution between them. An electronic current aligns the crystals so light can pass through or not pass through, creating the image.

It's the printed circuit board (PCB) inside a power supply to which external cables are connected.

Also known as a USB header, it's a group of pins on a motherboard that allows the connection of a USB 3.1 module for additional USB 3.1 front or rear panel ports.

21.

aspect ratio

A device that electronically captures a person's signature.

An interface that allows the operating system to control power management. Replaces Advanced Power Management (APM). Allows technicians to create power management schemes to get the best performance from a laptop.

A snapshot that contains information about a computer's operating system, installed programs, and Registry settings.

The horizontal to vertical measurement of the viewing area of a monitor.

22.

blackout

A single integrated circuit that contains more than one CPU core.

A Windows component that shows the history of application, security, and Windows system events.

A complete loss of AC power.

A measurement of the difference in intensity of light between the brightest point (white) and the darkest point (black).

23.

boot loader program

A card that provides additional USB ports to connect a computer to peripheral devices.

A program that is configured to locate and load an operating system from the boot device.

A drive that makes it possible to access a single file, specific folders, or an entire drive between different operating systems over a network.

The electronic version of PHI, which includes patient names, addresses, dates of visits, telephone and fax numbers, and email addresses.

24.

brownout

A security policy item that ensures passwords meet minimum requirements and are changed regularly.

A temporary drop in AC power.

A Windows category that enables configuration of time and date settings and formats. Location and language can also be configured here in some Windows versions.

The place where iOS backups are stored; iTunes allows backups to be stored on the local computer hard drive or on the iCloud online service.

25.

centronics connector

A security policy item that ensures passwords meet minimum requirements and are changed regularly.

A cell phone generation that supports faster data speeds as well as full-motion video, streaming music, 3D gaming, and faster web browsing.

A motherboard speaker that indicates the computer's status during the POST.

A connector used for connecting older external SCSI devices such as scanners and printers. This connector came in 36-pin and 50-pin versions.

26.

Coaxial cable

A card that adds additional internal and external SATA ports to a computer through a single PCI Express slot.

A type of attack in which an attacker pretends to be someone they are not (such as a new employee, a fellow employee, a vendor or partner company employee) to gain the trust of a victim.

is enclosed in a sheath or jacket and can be terminated with a variety of connectors.

A Cisco-proprietary device that filters spam and suspicious emails.

27.

complementary metal-oxide semiconductor (CMOS)

A Windows image stored on an internal (often hidden) partition that can be used to restore Windows to its original state when it was shipped from the factory.

A network that uses physical media such as copper cables to transfer data between connected devices.

RAM that uses a battery to ensure that it maintains its settings while the computer is turned off.

Software tools specifically designed to overwrite existing data multiple times, rendering the data unreadable.

28.

CPU virtualization

A language that differs from a compiled language in that each line is interpreted and then executed when the script is run.

A tool used to identify problems that keep Windows from starting correctly.

A hardware feature supported by AMD and Intel CPUs that enables a single processor to act as multiple processors. This hardware virtualization technology allows the operating system to support virtualization more effectively and efficiently than is possible through software emulation.

A Windows Control Panel item that allows you to change the format of numbers, currencies, dates, and times.

29.

dot pitch

Connecting a mobile device to another mobile device or computer to share a network connection.

A directory that is located within another directory.

is enclosed in a sheath or jacket and can be terminated with a variety of connectors.

The distance between pixels on the screen. A lower dot pitch (that is, a smaller distance between dots) produces a better image.

30.

Digital Visual Interface (DVI)

A technology for transmitting uncompressed digital video. A DVI connector consists of as many as 24 pins (3 rows of 8 pins) for digital signals, up to 4 pins for analog signals, and a flat pin called a ground bar.

A command used to create a new file system for a disk. It requires Administrator privileges.

A software program that performs general system tasks, such as controlling RAM, prioritizing the processing, controlling input and output devices, and managing files.

A password that provides access to the BIOS based on a defined level such as full access, limited access, view only access, and no access.

31.

execute disable (NX) bit

Software that is usually distributed with downloads of online software. It can display unsolicited advertising using pop-up web browser windows or new toolbars, or it may unexpectedly redirect the user from a web page to a different website. Pop-up windows may be difficult to control as new windows can pop up faster than the user can close them.

A card that allows for high-speed connection of peripherals such as hard drives, RAID arrays, and network interfaces and that can transmit high-definition video using the DisplayPort protocol.

A technology used in CPUs to protect areas of memory that contain operating system files from malicious attacks by malware.

A 6-pin connector used for connecting a keyboard and mouse.

32.

frames per second (FPS)

An option that starts Windows in Safe mode with networking support.

A network that uses physical media such as copper cables to transfer data between connected devices.

A security feature that is used to find a lost or stolen device.

How many times the computer is creating each frame.

33.

High-Definition Multimedia Interface (HDMI)

Service Location Protocol; a protocol that allows computers and other devices to locate services on a LAN without previous configuration.

Hardware or software that protects computers and networks by preventing undesirable traffic from entering internal networks.

A command used to test connections between computers that works by sending an ICMP echo request and receiving an ICMP echo reply message to confirm connectivity.

A digital interface used to transmit audio and video data in a single cable.

34.

hyper-threading

A process in which data is transformed using a complicated algorithm to make it unreadable. A special key must be used to turn the unreadable information back into readable data.

A process in which multiple pieces of code (threads) are executed simultaneously in the CPU.

File Transfer Protocol; a protocol used to transfer files between computers that is considered insecure.

Malware used by cybercriminals to gain administrator account-level access to a computer.

35.

LoJack

A device that helps protect against potential electrical power problems by supplying a consistent level of electrical power to a computer or other device. The battery is constantly recharging while the UPS is in use. The UPS provides a consistent quality of power when brownouts and blackouts occur.

A technology called powerline networking that uses existing electrical wiring to connect devices and provides the ability to connect a device to the network wherever there is an electrical outlet.

A security feature that is used to find a lost or stolen device.

A four-pair wire medium used in a variety of networks. UTP is rated in categories, with higher categories providing the best performance and highest bandwidth.

36.

master boot record (MBR)

A command used to display and connect to network resources.

A kind of boot sector that is stored on a hard disk drive or other storage device that contains the necessary computer code to start the boot process.

In the CLI, a shortcut that moves through the previously entered commands.

37.

Mirroring

A RAID type that stores duplicate data on one or more other drives.

A file system that supports partition sizes up to 2 TB or 2048 GB and that is used by Windows XP and earlier OS versions.

Any data that could potentially identify a specific individual.

In the CLI, a symbol for sending the output of a command to a file.

38.

multicore CPU

A single integrated circuit that contains more than one CPU core.

Domain Name System; a system that provides a way to map an IP address to a registered Internet domain for Web, email, and other Internet services.

A wireless network setting in Windows that causes data to be sent unencrypted and with no authentication.

An option that starts Windows and loads the command prompt instead of the GUI.

39.

native mode

A mode in which the image sent to a monitor by a video adapter card matches the native resolution of the monitor.

A thumbnail image of a running program that is viewed by hovering the mouse over the program icon on the taskbar.

In Windows, the primary place to locate all the applications installed on the computer, a list of recently opened documents, and a list of other elements, such as the search feature, Help and Support, and Control Panel.

A type of secure lock that is unlocked using a biometric scanner such as a thumbprint reader.

40.

noise

The term used to describe the official procedures employed by those who are qualified to collect evidence.

A phase of a disaster recovery plan in which you create a verification process to prove that the disaster recovery strategy works.

Interference, such as EMI or RFI, that causes unclean power and that may cause errors in a computer system.

A laser printer component that is made up of hot rollers that melt toner into the paper.

41.

Parity

A tab in Windows System Configuration that is used to display a list of services that are started with the operating system. Allows services running on the computer to be enabled or disabled and can be used to prevent individual services from being loaded on boot for troubleshooting purposes.

One of the oldest physical science laboratories in the United States.

The error-checking bit in the type of RAID that provides basic error checking and fault tolerance.

A powerful command line utility in Windows that offers many advanced features, such as scripting and automation.

42.

pixel

The operating system of a host computer. Users can use a virtualization emulator on the host OS to create and manage VMs.

Picture element; a tiny dot capable of displaying the shades red, green, and blue (RGB).

A device that provides a physical connection to a network using a network cable.

A collection of transistors interconnected by wires.

43.

power surge

A dramatic increase in voltage above the normal flow of electrical current. A power surge lasts for a few nanoseconds.

The place to download (for free or for purchase) apps for Apple iOS mobile devices.

A tool used to help diagnose and solve disk-related problems that includes most modern operating systems.

A Windows Registry key that contains data about the preferences of the currently logged on user, including personalization settings, default devices, and programs.

44.

power-on self-test (POST)

A Windows setting that enables you to save your data in a file with an extension such as .prn. Print to file can now save in other formats.

A standard interface that connects peripheral devices to a computer; these devices are hot swappable, which means users can connect and disconnect the devices while the computer is powered on.

Remote Authentication Dial-in User Service; an AAA server that performs the authentication on behalf of network devices. The network devices do not store and validate user credentials directly but instead pass the request to the AAA server and forward the response to the user.

The hardware check that the BIOS performs on the main components of a computer at boot.

45.

redundant array of independent disks (RAID)

A scheme that provides a way to store data across multiple hard disks for redundancy.

A network profile in Windows that allows the user to customize the sharing options. This profile is for use on trusted networks, and the PC is discoverable by other devices.

A tool that deletes all data from a mobile device and returns it to a factory state.

The material used in 3D printers to create objects.

46.

refresh rate

The number of times per second an image on a monitor is rebuilt. A higher refresh rate produces a better image.

A utility used to create the setup answer file when customizing a standard Windows 10 installation.

Questions that allow customers to explain the details of a problem in their own words.

An access attack in which the attacker attempts to manipulate individuals into performing actions or divulging confidential information.

47.

resistance

Two or more monitors attached to the same computer.

Opposition to the flow of current in a circuit.

A type of secure physical lock that is unlocked by entering the required key into a lock separate from the door handle mechanism.

A Windows Device Manager option to change the currently installed driver.

48.

resolution

A device used in coding to repeat commands or tasks.

A command line utility developed by Microsoft that allows users who are comfortable with scripting languages to transfer files and settings between Windows PCs.

Digital Subscriber Line; an always-on service that connect to the Internet. With DSL, voice and data signals are carried on different frequencies on the copper telephone wires.

The number of horizontal and vertical pixels in a monitor.

49.

RG-6

An in-person attack in which an attacker rummages through trash bins to discover confidential documents.

software that is also contact management and calendaring software.

A biometric input device used to identify a person based on their fingerprint.

Heavy-gauge cable that has insulation and shielding and is tuned for high-bandwidth, high-frequency applications such as Internet, cable TV, and satellite TV signals.

50.

RJ-45 connector

A technology used to enhance CPU performance that provides a high-speed, low-latency connection between the CPU and the Northbridge chip.

A standardized physical network interface for connecting telecommunications or data equipment. The most common twisted-pair connector is an 8-position, 8-contact (8P8C) modular plug and jack.

A card that has 124 pins and that is capable of handling 802.11a, 802.11b, and 802.11g wireless LAN connection standards.

A Windows Control Panel item that allows you to change the format of numbers, currencies, dates, and times.

51.

secure boot

The direction of a mobile device screen, which can be either portrait or landscape. A sensor inside the device, known as an accelerometer, detects how the device is being held and changes the screen orientation appropriately.

A standard type of interface used to connect some hard drives and optical drives to each other and to the motherboard.

A type of Bluetooth with maximum permitted power of 1 mW and a power range of 1 meter.

A UEFI security standard that ensures that the system firmware stops any digitally unsigned drivers from loading and also helps stop malicious software.

52.

shielded twisted-pair (STP)

A two-pair wiring medium used primarily with Token Ring networks. STP cabling has a layer of shielded insulation to reduce electromagnetic interference (EMI).

Also known as an RJ-45 or 8P8C, a port that has 8 pins and connects hardware devices to a network.

An in-person attack in which an attacker rummages through trash bins to discover confidential documents.

A Windows protocol that allows the OS to browse the update site and select updates for download and installation.

53.

spike

A 32-bit or 64-bit expansion slot; PCI is becoming obsolete.

A sudden increase in voltage that lasts for a short period and exceeds 100% of the normal voltage on a line. Spikes can be caused by lightning strikes and can also occur when the electrical system comes back on after a blackout.

A form of DSL that attains much higher bit rates than DSL, from 26 Mbps for symmetric links and 52 Mbps download and 6 Mbps upload for asymmetric links. VDSL2 can carry up to 100 Mbps in both directions.

Service Location Protocol; a protocol that allows computers and other devices to locate services on a LAN without previous configuration.

54.

striping

A RAID method that involves writing data across multiple drives.

The step in the change management process that determines the steps to complete and how to test the results.

In Windows, the Control Panel item that provides the means to change the system time and date.

A port for connecting a monitor cable to a computer.

55.

Trusted Platform Module (TPM)

A newer Bluetooth technology geared toward devices that have limited power and that do not need high data transfer rates; has four different data rates to accommodate a variety of transmission ranges.

A specialized chip installed on a motherboard and designed to secure hardware by storing encryption keys, digital certificates, passwords, and data.

A large surface area with metal fins installed on top of the CPU to dissipate heat into the surrounding air and draw heat away from the CPU core.

A command used to power off a local or remote computer.

56.

uninterruptible power supply (UPS)

Trojan Malware that slows or halts network activity.

An Internet standard that extends the text-based email format to include other formats, such as pictures and word processor documents and that is normally used in conjunction with SMTP.

A handheld pen-like tool used to convert analog signals into digital signals to input commands to a computer screen, mobile device, or graphics tablet.

57.

unshielded twisted-pair (UTP)

A four-pair wire medium used in a variety of networks. UTP is rated in categories, with higher categories providing the best performance and highest bandwidth.

A standard for connecting peripheral and storage devices. It is a bus technology, meaning that all devices connect to a central bus and are daisy-chained together.

The number of colors to display, or the bit depth; the higher the bit depth, the greater the number of colors.

In the CLI, a shortcut that moves through the previously entered commands.

58.

VGA (Video Graphics Array)

A network location profile in HomeGroup for which you are not allowed to create or join a HomeGroup but for which you can view and share resources with other computers.

A physical disk that provides features not supported by basic disks and that has the ability to create volumes that span multiple disks.

An encrypted version of FTP.

A connector for analog video that has 3 rows and 15 pins.

59.

voltage

A computer desktop power supply form factor that was originally designed for network servers but that is now commonly used in high-end desktop models.

A closed source Unix-based operating system for Apple's iPhone smartphone and iPad tablet.

A wireless technology that uses low-power digital radios based on the IEEE 802.15.4 wireless standard for low-rate wireless personal area networks (LR-WPANs). It is meant to be used by low-cost, low-speed devices.

A measurement of the work required to move a charge from one location to another. Voltage is measured in volts (V). A computer power supply usually produces several different voltages.

60.

watt (W)

File Transfer Protocol; a protocol used to transfer files between computers that is considered insecure.

An attack in which an attacker has successfully infected a host to accept false DNS records pointing to malicious servers.

A new, improved, or fixed version of software that replaces an older version of the same software.

A measure of the pressure required to push electrons through a circuit (voltage), multiplied by the number of electrons going through that circuit (current). Computer power supplies are rated in watts.

61.

closed-ended question

A question that requires a simple answer, such as yes or no, and that is intended to get the most relevant information in the shortest time.

A video adapter card fan that is used to cool the GPU.

The printed circuit board (PCB) inside a power supply to which external cables are connected.

62.

cloud storage

In a virtual machine, the memory needed for the host OS to meet the requirements of each VM and its guest OS.

A two-part tool used to trace the remote end of a cable for testing and troubleshooting. The tone generator applies a tone to the wire to be tested.

Authentication that uses a combination of different technologies, such as a password, a smart card, and biometrics, to authenticate a user.

Online storage that is accessed over the Internet.

63.

data backup

The operating system and programs that run on a computer system.

A location in an OS that keeps code isolated from other resources and other code.

A copy of the data on a computer hard drive that is saved to another storage device or to cloud storage.

A simple text file written in a scripting language to automate processes and tasks on an operating system.

64.

Device Manager

An Android setting that defines the format of the home screens and the look and feel of icons, buttons, the color scheme, and animations.

A Windows utility that displays a list of all the devices installed in the computer and that allows you to diagnose and resolve device problems.

The light transmission element at the center of optical fiber.

A snapshot that contains information about a computer's operating system, installed programs, and Registry settings.

65.

Event Viewer

A network location profile in HomeGroup in which the HomeGroup is not available.

A Windows component that shows the history of application, security, and Windows system events.

A security auditing event enabled in Windows Group Policy (in an Active Directory environment) or Local Security Policy (for a single computer). It is triggered by failed attempts at computer login.

A Windows utility that provides a detailed view of all the printers that are available to a computer.

66.

open-ended questions

A device in a laser printer that assists in transferring toner from the imaging drum to the paper.

Questions that allow customers to explain the details of a problem in their own words.

In Windows 8, a feature that provides quick access to access to Search, Share, Start, Devices, and Settings.

67.

preventive maintenance

Documentation such as searchable knowledge base articles and FAQs, end-user manuals for hardware and software, and help desk ticket databases with ticket resolutions.

Regular and systematic inspection, cleaning, and replacement of worn parts, materials, and systems.

A command that starts a separate command interpreter with commands for working with disk partitions.

Fiber-optic cable that consists of a larger core and that uses LED emitters to send light pulses.

68.

Task Manager

An older Bluetooth technology with limited capabilities, high power consumption, and a data transfer rate of 24 Mbps.

A connector form factor that is rectangular with small indentations on each side and that is replacing the mini-USB form factor.

A Windows permission for files and folders that allows users to see the content of a file or folder, change and delete existing files and folders, create new files and folders, and run programs in a folder.

A Windows utility that provides a high level of information about how a system is operating, including displaying what programs are running on the computer, the overall resource usage, and detailed statistics about each process.

69.

Troubleshooting

A 6-pin connector used for connecting a keyboard and mouse.

A message indicating that a Microsoft Event Viewer security event has been successful. For example, a successful logon from a user triggers an event with this level.

The systematic process used to locate the cause of a fault in a computer system and correct the relevant hardware and software issues.

A shortcut that opens File Explorer or Windows Explorer when typed in the Start Button search box.

70.

troubleshooting process steps

An installation method in which no prompts or other information is displayed. It is based on an answer file that contains simple text that instructs Windows Setup how to configure and install the OS.

The standard for parallel printer ports.

A tool used to help diagnose and solve disk-related problems that includes most modern operating systems.

The steps involved in identifying a problem, establishing a theory of probable cause, testing the theory to determine the cause, establishing a plan of action, verifying full system functionality, and documentation.

71.

Reorder the following troubleshooting steps:

Identify the Problem

Establish a Theory of Probable Cause

Test the Theory to Determine the Cause

Establish a Plan of Action to Resolve the Problem and Implement the Solution

Verify Full Functionality and, If Applicable, Implement Preventive Measures

72.

What is the final step to the troubleshooting process?

(a)

73.

adapter card

A hardware device that takes the data processed from input and passes on the information for use.

An ultra-small flash memory card designed for use in portable devices such as cameras, MP3 players, and laptops to provide high-capacity memory in a small form factor.

In Windows Device Manager, an option to remove a driver.

A device that increases the functionality of a computer by adding controllers for specific devices or by replacing malfunctioning ports.

74.

Advanced Technology (AT) power supply

An impact printer with print heads that strike an inked ribbon, causing characters to be imprinted on the paper.

The original power supply for legacy computer systems; now considered obsolete.

A Windows console that enables management of many aspects of a computer and remote computers in one tool.

75.

AT Extended (ATX)

A computer desktop power supply form factor. It is an updated version of the AT but still considered to be obsolete.

A security policy item that identifies how remote users can access a network and what is accessible via remote connectivity.

A model that consists of layers that perform functions necessary to prepare data for transmission over a network.

A communication protocol that enables two electronic devices to establish communication when they are close to each other.

76.

basic input/output system (BIOS)

An older version of computer firmware that is responsible for hardware initialization, the power-on self-test (POST), and locating the Master Boot Record (MBR).

An in-person attack in which an attacker rummages through trash bins to discover confidential documents.

In a virtual machine, the memory needed for the host OS to meet the requirements of each VM and its guest OS.

A key that is used with asymmetric key encryption and that is paired with a public key. Public and private keys are paired for secure communication, such as email. The private key is kept by an individual and must not be disclosed to any other party.

77.

central processing unit (CPU)

An integrated circuit with pins on the underside that are inserted into the motherboard CPU socket using zero insertion force (ZIF).

A file system created specifically for optical disc media.

A plan that provides many benefits to users and organizations, such as decreased downtime, improved performance, improved reliability, and lower repair costs. Preventive maintenance plans should include detailed information about the maintenance of all computers and network equipment.

A small microchip that is responsible for interpreting and executing commands.

78.

Digital Visual Interface (DVI)

A command used to create a new file system for a disk. It requires Administrator privileges.

A software program that performs general system tasks, such as controlling RAM, prioritizing the processing, controlling input and output devices, and managing files.

A password that provides access to the BIOS based on a defined level such as full access, limited access, view only access, and no access.

79.

DisplayPort

An archive format in which Android applications are packaged that allows third-party or custom programs to be installed directly, without going through the storefront interface.

An interface technology designed to connect high-end graphics-capable PCs and displays, as well as home theater equipment and displays.

A mobile tool for auditing and troubleshooting wireless networks.

80.

dual inline memory module (DIMM)

A circuit board that holds various memory chips. There are 168-pin SDRAM DIMMs, 184-pin DDR DIMMs, 240-pin DDR2 and DDR3 DIMMs, and 288-pin DDR4 DIMMs.

A file system that supports partition sizes up to 2 TB or 2048 GB and that is used by Windows XP and earlier OS versions.

A Windows Administrative Tool used by administrators and developers to deploy, configure, and manage Component Object Model (COM) components.

A process that involves checking the integrity of files and folders by scanning the hard disk surface for physical errors.

81.

dynamic RAM (DRAM)

An older technology, historically used for main memory, that gradually discharges energy so it must be constantly refreshed in order to maintain the data stored in the chip.

An operating system designed specifically to run on mobile devices, such as smartphones, tablets, and wearables.

A wireless network setting that uses Pre-Shared Key.

A Windows Control Panel item that has a number of built-in scripts that are used to identify and solve common problems with many Windows components.

82.

electrically erasable programmable read-only memory (EEPROM)

A phase of a disaster recovery plan that involves analyzing the network design.

A form of memory in which information is written to the memory chip after it is manufactured and without being removed from the device. The contents can be "flashed" for deletion. EEPROMs are often used to store a computer system's BIOS.

The Windows Control Panel item that provides a high-level view of the devices connected to a computer.

A phase of a disaster recovery plan in which you create an inventory of all locations, devices, vendors, used services, and contact names and verify cost estimates that are created in the risk assessment step.

83.

error-correcting code (ECC) memory

A system in which a metal plate is placed over the processor, and water is pumped over the top to collect the heat that the processor generates. The water is pumped to a radiator to disperse the heat into the air, and the water is then recirculated.

A device that converts signals produced by one type of device to a form compatible with another device, often used to connect a home or small office to the Internet.

A Windows 10 app that can be used to configure the operating system. From it you can access many system settings.

Data storage that can detect multiple bit errors in memory and correct single bit errors in memory.

84.

expansion slot

A computer slot that allows connections to the system bus for the various types of adapter cards, allowing expansion of system performance.

The place to download (for free or for purchase) apps for Apple iOS mobile devices.

A command used to delete a directory.

A designated place to store information within a computer. A primary function of computers is to manipulate variables.

85.

flash memory

A type of cable used for floppy drives, hard drives, and optical drives.

Color graphics adapter; an obsolete display standard that IBM introduced in 1981.

A peripheral device that reads and writes memory cards, such as Secure Digital (SD) and Secure Digital High Capacity (SDHC) flash cards.

A solid-state storage device with no moving parts and nonvolatile memory.

86.

KVM switch

Lightweight Directory Access Protocol; a protocol used to maintain user identity directory information that can be shared across networks and systems.

A command used to display the Group Policy settings that are in effect for a currently logged in user.

A hardware device that can be used to control more than one computer while using a single keyboard, monitor, and mouse.

A Windows tool that allows an administrator to view or make changes to the Registry.

87.

L1 cache

Typically static RAM (SRAM) internal cache that is integrated into the CPU.

Where the print head and ink cartridges are located on inkjet printers.

A Cisco-proprietary device that filters known and suspicious Internet malware sites.

The operating system of a host computer. Users can use a virtualization emulator on the host OS to create and manage VMs.

88.

L2 cache

The names for mail servers, which are provided by a network administrator or ISP.

Also known as a USB header, a group of pins on a motherboard that allows the connection of a USB 3.1 module for additional USB 3.1 front or rear panel ports.

External cache originally mounted on the motherboard near the CPU and now integrated into the CPU.

A device that provides network access to wireless devices, such as laptops and tablets. A wireless AP uses radio waves to communicate with the wireless NIC in the devices and other wireless access points.

89.

L3 cache

A username required to set up an iOS device and used to access the Apple App Store, the iTunes Store, and iCloud.

Static RAM (SRAM) memory used on some high-end workstations and server CPUs.

A setting that enables users to personalize the desktop and other aspects of the Windows GUI.

Wiring schemes that define the pinout, or order of wire connections, on the end of each cable.

90.

land grid array (LGA)

A digital assistant program for iOS that can understand natural conversational language and perform tasks for the end user. A special software that understands advanced voice controls.

A computer system that has the authority to act as another computer to function as a relay between a client and a server.

A chip in which the pins are in the socket instead of on the processor.

A command used to move a file or directory from one directory to another.

91.

mSATA or M.2 module

A family of standards that specify physical aspects of expansion cards such as connectors and dimensions.

A network-based file system that allows file access over the network.

A process in which a print job is captured in internal printer memory.

A Windows Registry key that contains information about the current hardware profile of the machine.

92.

network interface card (NIC)

A tool that is used to remove an undesirable Windows setting and that can be used to install and configure the same OS on multiple computers and prepare the OS with different hardware configurations.

A message indicating that a Microsoft Event Viewer security event has been successful. For example, a successful logon from a user triggers an event with this level.

A process used on iOS devices to remove manufacturer restrictions and make it possible to run arbitrary user code and grant users full access to the file system and full access to kernel modules.

A device that provides a physical connection to a network using a network cable.

93.

nonparity memory

A cable used to connect Apple devices to host computers and other peripherals, such as USB battery chargers, monitors, and cameras.

The most common RAM used for home and business workstations, which does not check for errors in memory.

A material that increases the efficiency of heat transfer from the CPU to the heat sink by filling any tiny gaps between the two.

The distance between pixels on the screen. A lower dot pitch (that is, a smaller distance between dots) produces a better image.

94.

nonvolatile memory

A setting that copies new apps, music, video, or books from iTunes to an iPhone and from an iPhone to iTunes, resulting in full synchronization on both devices.

Memory whose contents are not erased when the computer is powered off.

An in-person type of attack in which an attacker looks over someone's shoulder to steal passwords or other information.

A connector form factor that is rectangular with small indentations on each side and that is replacing the mini-USB form factor.

95.

Northbridge

A firewall on each individual host computer that controls incoming and outgoing network traffic and determines whether to allow it into a particular device.

A category that enables administration of Windows user accounts and User Account Control (UAC).

Connecting a mobile device to another mobile device or computer to share a network connection.

A chipset that controls high-speed access to the RAM and video card as well as the speed at which the CPU communicates with all the other components in the computer.

96.

optical storage device

A Windows permission that allows users to see the contents of existing files and folders but not create new files or folders.

The process of sending a print job to a remote printer.

Technology that enables a PC to predict the future failure of hard disk drives.

A peripheral computer component that can read CD-ROMs or other optical discs using a laser to store and retrieve saved data.

97.

parity memory

A Windows tool that allows an administrator to view or make changes to the Registry.

Memory that contains 8 bits for data and 1 bit for error checking.

A Windows command that opens the Remote Desktop utility.

A statement that checks a variable to verify whether it is true (or false) before repeating a section of code. This is known as a pre-test loop.

98.

PCI Express (PCIe)

A step in the change management process that defines the change request.

An expansion standard that uses a serial bus that has higher throughput and many other improvements over the older expansion slots. PCIe has x1, x4, x8, and x16 slots, which vary in length from shortest to longest, respectively.

A computer slot that allows connections to the system bus for the various types of adapter cards, allowing expansion of system performance.

The operating system and programs that run on a computer system.

99.

PCI-Extended (PCI-X)

An updated version of PCI that operates up to four times faster than PCI but that has become mostly obsolete.

An access attack in which the attacker attempts to manipulate individuals into performing actions or divulging confidential information.

A model that consists of layers that perform functions necessary to prepare data for transmission over a network.

In Windows 7, small applications, such as games, sticky notes, a calendar, or a clock on the desktop, that put content, information, and functions in a convenient place.

100.

pin grid array (PGA)

An application that allows the creation of custom management consoles for collections of utilities and tools from Microsoft or other sources.

Multiple database files in the Windows Registry that are associated with each of the top-level registry keys.

A device that sends a video signal to a computer so the signal can be recorded to a storage drive with video capture software.

An integrated circuit with pins on the underside that are inserted into the motherboard CPU socket using zero insertion force (ZIF).

101.

PS/2 port

A tool available to transfer data and settings from an old Windows computer to a new one.

A 6-pin connector used for connecting a keyboard and mouse.

An IP address that is manually configured on a device.

102.

random-access memory (RAM)

A type of hard drive formatting that removes files from the partition while scanning the disk for bad sectors. It is required for all new hard drives.

The error-checking bit in the type of RAID that provides basic error checking and fault tolerance.

Temporary working storage for data and programs being accessed by the CPU. Unlike ROM, RAM is volatile memory, which means the contents are erased every time the computer is powered off.

A network that uses physical media such as copper cables to transfer data between connected devices.

103.

read-only memory (ROM)

Nonvolatile memory located on the motherboard and other circuit boards that contains instructions that can be directly accessed by a CPU.

A small microchip that is responsible for interpreting and executing commands.

A U.S. regulation that describes penalties for breaches of PHI and ePHI.

Opposition to the flow of current in a circuit.

104.

SATA

A collection of workstations and servers on a LAN that are designed to communicate and exchange data with one another.

The places where the hard disk drive activity lights, case speaker, reset button, power on/off button, computer power on light, and key lock, are connected.

Serial AT Attachment; a standard that defines the way data is transferred, the transfer rates, and physical characteristics of the cables and connectors.

A backlight that shines through an LCD screen and illuminates the display.

105.

small outline DIMM (SODIMM)

A cell phone standard that was ratified in June 2018 and that is currently being implemented in select markets.

A smaller-profile memory module used by most laptops.

A laser printer process in which the image on the drum is removed and the drum is conditioned for the new image. A wire, grid, or roller receives a charge of approximately -600 volts DC uniformly across the surface of the drum.

Typically static RAM (SRAM) internal cache that is integrated into the CPU.

106.

solid-state drive (SSD)

A tool that displays details for all DirectX components and drivers that are installed in a computer.

A small circuit board that holds several memory chips. SIMMs have 30-pin or 72-pin configurations.

Discs that are written and read by a laser.

A drive that stores data as electrical charges in semiconductor flash memory. It has no moving parts, makes no noise, is energy efficient, and produces less heat than an HDD.

107.

Southbridge

A prompt at which a user types commands to interact with the OS.

A Windows category that enables configuration of time and date settings and formats. Location and language can also be configured here in some Windows versions.

A chipset that enables the CPU to communicate with slower-speed devices, including hard drives, Universal Serial Bus (USB) ports, and expansion slots.

A backlight that shines through an LCD screen and illuminates the display.

108.

Unified Extensible Firmware Interface (UEFI)

A Windows utility that provides a detailed view of all the printers that are available to a computer.

Windows Visual Basic Scripting Edition; a scripting language developed by Microsoft.

A newer type of BIOS that has many advantages, including a GUI that is user friendly compared to older BIOS versions, the ability to recognize larger hard drives, and a built-in feature called secure boot.

A system of wires that carries data between computer components.

109.

Universal Serial Bus (USB)

A cable that is used to connect external SATA drives. An eSATA port has a key feature to prevent inadvertent insertion of a USB connector.

A lock that uses a combination of mechanisms.

A service in which a cloud provider provides access to operating systems, development tools, programming languages, and libraries used to develop, test, and deliver applications.

A standard interface that connects peripheral devices to a computer; these devices are hot swappable, which means users can connect and disconnect the devices while the computer is powered on.

110.

VGA (Video Graphics Array)

A network location profile in HomeGroup for which you are not allowed to create or join a HomeGroup but for which you can view and share resources with other computers.

A physical disk that provides features not supported by basic disks and that has the ability to create volumes that span multiple disks.

An encrypted version of FTP.

A connector for analog video that has 3 rows and 15 pins.

111.

volatile memory

A connector that allows the connection of a USB 3.0 module for additional USB 3.0 front or rear panel ports.

Memory whose contents are erased every time the computer is powered off.

Limitations on the failed login attempts to lock out a user who enters the wrong password more than a specified number of times.

A type of secure physical lock that is unlocked by entering the required key into the door handle mechanism.

112.

zero insertion force (ZIF)

Refers to the amount of force needed to install a CPU into the motherboard socket or slot.

A file that contains simple text that instructs Windows Setup how to configure and install the OS.

To resize a window by dragging it to one of the edges of the screen.

A physical switch used to set the input voltage on a power supply to either 110V/115V or 220V/230V.

113.

network interface card (NIC)

A tool that is used to remove an undesirable Windows setting and that can be used to install and configure the same OS on multiple computers and prepare the OS with different hardware configurations.

A message indicating that a Microsoft Event Viewer security event has been successful. For example, a successful logon from a user triggers an event with this level.

A process used on iOS devices to remove manufacturer restrictions and make it possible to run arbitrary user code and grant users full access to the file system and full access to kernel modules.

A device that provides a physical connection to a network using a network cable.

Reset

ITE8 - Module 1-4 Review

Total questions: 113

Worksheet time: 58mins

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