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Operation Management - Chapter 7 & 8

Total questions: 15

Worksheet time: 11mins

Name
Class
Date
1.

Which one from these factor does not affect work organization

a)

Customer Influence

b)

Company Size

c)

Financial Stability

d)

Family of an employee

2.

FILL IN THE BLANK!

Activities that develop functional product specifications is called ... processes

(a)  

3.

A concept modeling the entirety of a company's activities that go into delivering value to a customer is called ...

a)

Customer Value Chain

b)

Process mapping

c)

Managing Quality

d)

Framework

4.

Choose the value(s) that reflects a high performance culture

a)

Respect

b)

Communication

c)

Individualistic

d)

Corruption

5.

TRUE or FALSE

Value-creation processes is the most important thing on “running the business”

a)

TRUE

b)

FALSE

6.

TRUE or FALSE

An Organization with an "Agile" style will try its best to make the workflow more complex

a)

TRUE

b)

FALSE

7.

Which of these are the type(s) of work design approaches

a)

Job enlargement

b)

Job rotation

c)

Job enrichment

d)

Job seeking

8.

FILL IN THE BLANK!

"Expand jobs to include several tasks rather than one single, low-level task" is the definition of job ...

(a)  

9.

Which of this is not the type of team(s)

a)

Natural work teams

b)

Micro teams

c)

Leadership Teams

d)

Project teams

10.

Self-managed teams are also known as

a)

Self-directed teams

b)

Manual work groups

c)

Singular teams

d)

Indirect work groups

11.

TRUE or FALSE

Virtual Teams are groups of people who work closely together with their physic being present on each other

a)

TRUE

b)

FALSE

12.

Which of these are the ingredient(s) for successful team?

a)

Clearly defined roles

b)

Awareness of group process

c)

Imbalanced Proportion

d)

Uses prediction when making decision

13.

FILL IN THE BLANK!

(a)   teams are teams that are based on a singular project, which means that it is created when the project is starting

14.

FILL IN THE BLANK!

... systems approach is the interrelatedness of social and technical aspects of an organization or the society as a whole.

(a)  

15.

In six sigma project teams, the highly trained experts that is responsible for strategy, training, mentoring, deployment, and results are called ..

a)

Master Black Belts

b)

Champions

c)

Black Belts

d)

Expert Black Belts