WorksheetsHousekeeping Management
Total questions: 59
Worksheet time: 1hrs 29mins
Which month should deep cleaning be scheduled
January
March
February
April
What personality tralt is most essential for someone working in HK
Punctual
Honest
Diligent
All of the above
The document tells "How often should we clean an area/ facilities"
Area Inventory List
Frequency Schedule
Productivity Standard
Performance Standard
Which of the following is not listed in the Job Description
Authorities and Reporting channels
Responsibilities
Qualifications needed to fill the position and all benefits
None of the above
Which of the following items is considered as Non - Recycled Inventories
Housekeeper working tools
Linen
Cleaning Chemicals
ALL
The document details "Specific observable and measurable steps that an employee must take in order to accomplish a task
Task list
Job Description
Job Breakdown
None
Area Inventory List tells:
How long it should take to clean an area
The areas need to be cleaned
What must be done and how the work must be done
The items in an area that need to be cleaned and maintained
Items that do not need cleaning daily
Still need inspecting daily
Become part of a deep cleaning program
Area listed on the frequency schedule
ALL
When should the Executive Housekeeper arrange the deep cleaning/ project cleaning
Weekend
Weekday
Low season
Peak season
What does a document outline the outcomes that must be attained and the procedures to be followed for a task called
Standard Operating Procedure
Performance Standard
Brand Standard
Job Breakdown
What makes a good Performance Standard
Observation, Measurable with specific indicators of success
Based on the position, not the individual
Stated clearly in writing (or otherwise recorded)
ALL
How does the Executive Housekeeper identify the standard time needed to clean a guest room
By observing from other hotels
By accurately calculating the employee's shift time
By testing on the hotel's own staff
None
The Productivity Standard of room attendants in boutique hotels is typically set lower than usual hotels because
It is impossible to use cart for transporting linen, amenities, equipment
Rooms in a boutique hotel are normally larger
Staff are not well trained
Guests expect very high standards and services with ...
Inventory Levels tell:
How much suppilers and equipment needed for staff to work affectively
How many staff hotel needs to operate HK dept
How often should items...
How many staff should be ...
What is the factor that has no bearing on how the Productivity Standard of room attendants is
Number of HK staff in the hotel
Amount of HK tools and equipments
Time spent ...
Design of hotel rooms ...
Identify the Productivity Standard for the room attendants of the hotel with informations as below:
....
12
13
14
15
Which of the following is the disadvatage of the usage of a higher no. of casual employees than permanent ones
May cause resentment amongst employees
Cause a waste of labor costs for the hotel
Make the hotel's employee turnover rate increase
...
To avoid the "Last Minute Rush" in recruitment, the E. H needs
Applying the proportion of 50% permanent and 50% casual for recruitment
Identifying the no. of staff needed based on hotel occupancy
Keeping a call back list of all previous applicants, former employees
ALL
What is the main purpose of Interviewing
Discuss the tasks that candidates need to perform when being recruited
Negotiate terms of rights and obligations
Sell the company and vacancy job to your preferred applicant
Verify the information on the applicants resume
What should E.H recruit full time and part time staff
Use the most cost effective plan
Apply the percentage of 50 - 50
Only use full time and based on the hotel's annuals average occupancy rate
ALL
The no. of permanent room attendant should be decided based on the no. of staff calculated/ estimated for:
High season
Forecasted Av.OCC for the year
Low season
...
According to the Labor Code of Vietnam, how many days off does a Vietnamese staff have per year for statutory holidays
11
12
13
75
Put the steps to be taken in the employee disciplinary process in the right order
Open discussion, Verbal warning, Written warning, Termination
Verbal warning, Open discussion, Written warning, Termination
Verbal warning, Written warning, Open discussion, Termination
Termination, Verbal warning, Written warning, Open discussion,
What are two stages to accomplish during the candidate selection process
Job description + Job breakdown
Checking applicants references + Sending appointment letter for interview
Evaluating applicants + Interviewing
Hiring + Conducting orientation
When calculating the no. of public attendants needed to recruite, the E.H needs to base on
OCC = 100%
Forecasted OCC%
Average OCC% per year
None
Based on the laundry cycle below, an ideal par stock for the hotel's linen would be:
...
2.0 turns
3.0 turns
3.5 turns
4.0 turns
What is the best sheet size for a bed size of 152 cm x 203 cm
180 cm x 270 cm
200 cm x 280 cm
220 cm x 300 cm
240 cm x 300 cm
"An extra quantity of an item which is stored in house to prevent an out of stock situation" is called
Par stock
Safety stock level
The maximum inventory level
The minimum inventory level
Which size bed sheet should the hotel purchase to accommodate the following bed
....
180 cm x 200 cm
180 cm x 200cm x 35 cm
270 cm x 290 cm
300 cm x 310 cm
Non - Recycled inventories
Includes bed and bath linen
Needs to be purchased once a year
Includes soap, shampoo
None
What is Par stock
The inventory level of linen in hotel
One kind of equipment in HK dept
Kind of report that E.H ...
None
What is the advantage of On Premise Laundry
Reduce amount of work for E.H
Cut down considerably investment on linen
Hotel spaces are saved which can be used for other purposes
ALL
Factors to consider when buying laundry equipment including
Machine capacity
Amount of linen to wash and dry
Time to transport, sort, wash, dry, fold
ALL
What is the main reason to make the life of linen be shortened
Being used over and over without having rest
Going through OPL
Waiting in storage and being not used for a long time
Going through normal washing process
Which of the following is not the cost of On Premises Laundry
Laundry attendant salary and taxes
Energy and water use
Machine operation and maintenance
None
What is the "hidden cost" of OPL operation in hotels
Utilities (electricity and water)
Higher par stock for line purchasing
Room attendant's taxes and benefits
ALL
What is the disadvantage of Off Premise Laundry
Chances of pilferage (stealing) are more
Lower investment expenses due to machines and linens purchasing
High investments and operation costs
Hidden costs
How should boutique hotels choose to manage laundry operations
Purchase equipment and sell operate laundry at the hotel
Develop procedures to operate Off - Premise
Set up OPL system and hire outside profesional laundry attendamts to operate
ALL
What must be considered when choosing the type of laundy operation
The occupancy level of the hotel throughtout the year
The frequency of chemicals ordering
The storage space available
ALL
What time should not washing machines be operated during the day
Weekdays from 4 p.m to 7 p.m
Weekdays from 10 p.m to 8 p.m
On weekends from 12 to 4 p.m
Weekends from 4 a.m to 10 p.m
The reason of linen sorting is
Save time, energy
Prolong the life of the linen
Helps clothes to be washed more clean
ALL
Standing rotational schedule should be applied for
Casual staff
Part time staff
Permanent (Full time) staff
Casual and part time staff
When deciding to use an outside service, the hotel needs to
Set up OPL system
Set up control Laundry cycle
Control safety when operating industrial machines
Identify spaces required and OPL design before constructing hotel
The soild line should be sorted before washing by
The time its collected
Area or which room type its used
Its finishing process
ALL
In order to assign rooms for staff to clean, what document does E.H need to have
Room report from the night auditor
Hotel revenue report
Request for days off from housekeeping staff
Room occupancy forecast
When seeing the D.N.D sign, what should room attendants do
Notify the floor supervisor/ E.H to continue monitoring
Note in the cleaninng report, then return on the following day to perform
Knock on the door to ask the guest a suitable time to clean the room
Remove the D.N.D sign and come in to clean as usual
Which rooms must always be checked during guestroom inspections
Stay over rooms
Walk in rooms
VIP rooms
ALL
What is the best room combo to assign for room attendants in the residence building
6 C/O + 9 S/O
6 C/O + 8 S/O
8 C/O + 6 S/O
4 C/O + 12 S/O
How many hotel room attendants are required for Tuesday
...
11
13
30
15
When should Understaffing be applied
There are not enough rooms to clean
There are not enough staff to clean
There are enough clean rooms for guest if some rooms are left un - cleaned
There are not enough staff and rooms to clean
Which of the following days does the hotel need to call the most staff to work
...
Tuesday
Saturday
Friday
Sunday
The Staffing guide is a tool that enables the E.H to determine
The no. of employees needed per day
The actual labor expenses
No. of guests at the hotel
ALL
A weekly duty roster should be posted:
1 day before the following working week
2 days before the following working week
3 days before the following working week
At the beginning of the working week
What is Duty Roster
Assigning fewer staff to work than usual
Identifying who will work on which days and what it their duty/ task
Indicating how many employees need to come to work each day
Providing details of where or which are a staff in charge of cleaning
When determining the inventory levels for Non - Recycled goods, the E.H needs to rely on
The time between ordering & receiving of products or frequency of ordering
Shelf life of storage space available
Contingency plans for emergencies
ALL
The E.H can manage the Non - Recycled inventories by
Setting and forecasting the usage
Setting the minimum and maximum inventory
Comparing and controlling the actual usage with this forecasted usage
ALL
What is the ideal time for the E.H to propose a Non - Recycled inventory purchase
Whenever need to buy
At the end of the working year
At the beginning of the working year
By October every year
Which of the following items is not a Non - Recycled inventory
Stationery
Bed runner
Sewing kits
Toilet Paper
What is not the factor to consider when setting inventory levels for Non - Recycled items
The time between ordering the product and receiving it
Laundry cycle
Products ...
