wayground logo

Free Printable Worksheets

Font size

S
M
L
XL
Worksheets

USPS Quiz

Total questions: 111

Worksheet time: 1hrs 18mins

Name
Class
Date
1.

1. What is the USPS clock system based on?

a)

12-hour clock

b)

24-hour clock

c)

Digital clock

d)

Analog clock

2.

2. Which type of mail is within the US and its territories?

a)

International mail

b)

Domestic mail

c)

APO mail

d)

PO mail

3.

3. manual sets forth the policies regulations, and procedures governing domestic mail?

a)

DMM - Domestic Mail Manual ()

b)

IMM - International Mail Manual

c)

ASM - Administrative and Support Manual

d)

Policy Net

4.

4. Which manual contains policies and procedures for administrative and support functions within the postal service?

a)

DMM - Domestic Mail Manual

b)

IMM - International Mail Manual

c)

ASM - Administrative and Support Manual

d)

Policy Net

5.

5. Where can all USPS manuals be found?

a)

Postal Bulletin

b)

Policy Net

c)

Postal Operations Manual

d)

USPS.com

6.

6. Which shipping service guarantees overnight or next day delivery, $100 insurance, and free tracking?

a)

Express Mail

b)

Priority Mail

c)

Parcel Select

d)

Certified Mail

7.

7. What is the premier shipping service of USPS that offers fast and affordable shipping for items up to 70lbs?

a)

Express Mail

b)

Priority Mail

c)

Parcel Select

d)

First Class Mail

8.

8. What is the maximum weight limit for Priority Mail shipments?

a)

50lbs

b)

70lbs

c)

100lbs

d)

150lbs

9.

9. Which type of mail is usually handled at distribution centers?

a)

Express Mail

b)

Priority Mail

c)

Parcel Select

d)

Bulk mail

10.

10. What is the premier shipping service of USPS that offers 2-3 days delivery and $50 insurance for items up to 70lbs?

a)

Express Mail

b)

Priority Mail

c)

Parcel Select

d)

First Class Mail

11.

11. Which mailing service includes first class mail, periodicals, standard mail, and package services?

a)

Certified Mail

b)

Insured Mail

c)

Mailing Services

d)

Delivery Confirmation

12.

12. Which extra service provides proof of mailing and uses PS Form 3800?

a)

Certified Mail

b)

Insured Mail

c)

Delivery Confirmation

d)

Restricted Delivery

13.

13. What extra service provides up to $5000 in coverage and requires PS Form 3813 or 3813-p?

a)

Certified Mail

b)

Insured Mail

c)

Delivery Confirmation

d)

Restricted Delivery

14.

14. What is the new name for USPS Tracking that provides date and time of delivery for Priority mail?

a)

Certified Mail

b)

Insured Mail

c)

Delivery Services

d)

Delivery Confirmation

15.

15. Where can updates and official information about USPS be found?

a)

Policy Net

b)

Postal Bulletin

c)

Postal Operations Manual

d)

USPS.com

16.

POM

a)

Postal Operations Manual

b)

Postal Octagonal Matrix

c)

Pacific Ocean Marathon

d)

Postal Organic Manual

17.

Official Source for updates and updated bi-weekly

a)

Postal Almanac

b)

Mailman's Memo

c)

Courier's Chronicle

d)

Postal Bulletin

18.

Does this package contain anything liquid, fragile,

potentially hazardous' such as/like perfume or lithium

batteries?

a)

Parcel Content Compliance Code

b)

6 Part of HAZMAT

c)

Shipping Content Alert Code

d)

Item Specification Verification

19.

Tells you when and how to display the POW flag

a)

Postal Bulletin

b)

Veteran Commemoration Guide

c)

Patriotism Protocol Manual

d)

Service Flag Directive

20.

POW

a)

Package Observation Warning

b)

Postal Order Worksheet

c)

Prisoner of War

d)

Parcel Oversight Warrant

21.

Bears only stamps as postage weights more than 13 oz and was not excepted at retail counter.

a)

Overweight Package Rejection

b)

Anonymous Mail

c)

Stamp-Exclusive Shipping

d)

Excess Postage Refusal

22.

PVI

a)

Postage Validation Imprinter

b)

Postal Verification Index

c)

Package Verification Indicator

d)

Postmark Validation Inquiry

23.

AMU

a)

Address Monitoring Unit

b)

Automated Mail Update

c)

Anonymous Mail Unit

d)

Association of Mail Users

24.

DDD1

a)

Dimensional Delivery Directive 1

b)

Dispatch and Distribution Data

c)

Domestic Delivery

d)

Weighs less than 13 oz

25.

DDD2

a)

Weighs more than 13 oz

b)

Digital Dispatch Documentation

c)

Equal to 13 oz

d)

Dispatch and Drop-off

26.

Magazines, newspaper, must be printed at least 4x's times a year from a creditable organization

a)

Recurrent Print Material

b)

Periodicals

c)

Print Publication Protocol

d)

Serialized Mail Standard

27.

Parcel post, bonded printed matter media mail, library mail

a)

Package Services

b)

Parcel Post

c)

Printed media mail

d)

Library mail

28.

Printed matter weighs less than 16 oz must pay annual presort fee min. of 200 pieces or over 50 lbs

a)

  1. Bulk Print Dispatch

b)

  1. Regular Post Rate

c)

Standard Mail

d)

  1. Mass Printed Distribution

29.

Can be used for gifts weighs up to 70lbs measures max of 130in price based on weigh distance and shape

a)

Parcel Post

b)

Gift Parcel Service

c)

Bulk Package Shipping

d)

Oversized Item Rate

30.

Delivery time 2-3 days( not guaranteed )

a)

Express Mail

b)

First-Class Package Service

c)

Standard Post

d)

Priority Mail

31.

Delivery time 1-2 days ( overnight and next day ) * Guaranteed

a)

Priority Mail

b)

First-Class Mail

c)

Express mail ( Priority Mail Express )

d)

Standard Post

32.

Letters size max

a)

8 1/2in in height and 5 1/2in in length, max 1/4in in thickness

b)

6 1/8in in height and 11 1/2in in length max 1/4in in thickness

c)

10in in height and 6in in length, max 1/2in in thickness

d)

9in in height and 12in in length, max 3/8in in thickness

33.

Flats size max

a)

15in in length and 12in in height and 3/4in in thickness

b)

12in in length and 9in in height, max 1/2in in thickness

c)

14in in length and 11in in height, max 1/4in in thickness

d)

18in in length and 15in in height, max 1in in thickness

34.

Machinable Parcels

a)

min 5in max 20in, weight 8 oz min and 30lbs max

b)

min 2in max 18in, weight 4 oz min and 20lbs max

c)

min 3in max 17in weight 6 oz min and 25lbs max

d)

min 4in max 16in, weight 7 oz min and 22lbs max

35.

Rolls that are longer than machinable parcels

a)

Extended Cylinder Mail

b)

Irregular Parcels

c)

Nonstandard Roll Shipments

d)

Long-form Parcel Post

36.

How many zones

a)

8 Zones

b)

12 Zones

c)

4 Zones

d)

6 Zones

37.

Effects zones 1-4 piece weighs less than 20lbs but longer than 84in and is charged the 20lb price"

a)

Balloon Price

b)

Oversized Parcel Rate

c)

Lengthy Lightweight Surcharge

d)

Extended Dimension Fee

38.

Effects zones 5-8 can't exceed 1728cu ft max 108in in girth

a)

Zone-Specific Bulk Limitation

b)

Oversized Area Surcharge

c)

Dimensional Price

d)

Regional Size Restriction Fee

39.

How often is the Postal bulletin printed

a)

Bi-weekly

b)

Monthly

c)

Quarterly

d)

Annually

40.

Where do we find a list of lost or stolen MO (money orders)

a)

USPS Newsletter

b)

Postal Bulletin and POS

c)

Postal Gazette

d)

Postal Registry

41.

Postal Service___________ are available online and provide guidance on regulations for domestic/international/administrative/personnel fields support?

a)

Directives

b)

Manuals

c)

Guidelines

d)

Handbooks

42.

Priority Mail is delivered in

a)

1-2 days

b)

1-3 days

c)

2-8 days

d)

2-3 days

43.

Any mailable item that weighs less than 13 oz

a)

  1. USPS Retail Ground

b)

Express Mail

c)

First Class Mail

d)

  1. USPS Retail Ground

44.

Global Express Guarantee (GXG) is shipped in

a)

3-5 days

b)

1-3 days

c)

6-10 days

d)

7-21 days

45.

No mail piece can weigh more than except standard post

a)

80 lbs

b)

40 lbs

c)

20 lbs

d)

70lbs

46.

EDDM

a)

  1. Electronic Direct Database Marketing

b)

Every Door Direct Mail

c)

  1. Efficient Door-to-Door Mail

d)

  1. Expedited Document Delivery Method

47.

Express mail is delivered in how many days?

a)

1-2 days

b)

3-4 days

c)

2-4 days

d)

5-6 days

48.

What surcharge applies to items/parcels over 108 but no more than 130in

a)

Oversize /Parcel Post

b)

Large Package Surcharge

c)

  1. Non-Machinable Surcharge

d)

  1. Additional Handling Surcharge

49.

PS Form 3816

a)

Notification of Absence (NOA)

b)

Certified Mail Receipt (CMR)

c)

Delivery Notice Receipt (DNR)

d)

Collect on Delivery (COD)

50.

PS Form 3816-AS

a)

Parcel Post Receipt

b)

Multiple COD Mailings Statement

c)

More than 3 COD articles are mailed at one time

d)

Registered Mail Receipt

51.

Parcel Post and zones 5-8 larger than 1 cubic foot use

a)

  1. Balloon Pricing

b)

Dimensional Pricing

c)

  1. Irregular Package Surcharge

d)

  1. Oversize Parcel Handling

52.

Ensures that mail is delivered to a specific addressee or the addressee agent for a fee

a)

Restricted delivery

b)

  1. Adult Signature Required

c)

  1. USPS Certified Mail

d)

  1. USPS Return Receipt Requested

53.

Post Office motto for providing the ideal customer experience

a)

  1. Efficient, Courteous, Reliable

b)

Clean, Stocked, and Friendly Everyday

c)

  1. Prompt, Welcoming, Helpful

d)

  1. Consistent, Attentive, Supportive

54.

What are the three P's that influence customer perception

a)

  1. Punctual, Polite, Precise

b)

  1. Prompt, Proficient, Pleasant

c)

Personal, Professional, Postal

d)

  1. Proactive, Profound, Purposeful

55.

What does G.I.S.T. stand for

a)

Greet, Inquiry, Suggest, and Thank

b)

  1. Guide, Inform, Serve, Track

c)

  1. Generate, Inspire, Support, Transmit

d)

  1. Gather, Interpret, Share, Thank

56.

Words that generate a negative feeling

a)

  1. Red Flag Terms

b)

Trigger Words

c)

  1. Negative Indicators

d)

  1. Adverse Language

57.

Words that make us feel relaxed and composed

a)

  1. Soothing Terms

b)

  1. Tranquil Vocabulary

c)

  1. Serene Phrases

d)

Calming Words

58.

What does POS stand for

a)

  1. Parcel Operations System

b)

Point of Service

c)

  1. Postal Oversight Service

d)

  1. Priority Order System

59.

Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news link are all

a)

Retail Communication Channels

b)

  1. Customer Communication Network

c)

  1. Retailer Updates Portal

d)

  1. Point-of-Sale Notices

60.

SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail units, stamps-to-go, stamps by phone, approved shippes

a)

Remote Postal Units

b)

Automated Postal Centers

c)

  1. Self-Service Kiosks

d)

10 expanded access channels

61.

PS Form 1412

a)

  1. Post Office Closing Statement

b)

  1. Daily Closure Summary

c)

End of the day report

d)

Beginning of day report

62.

SSA is accountable for ______ at the retail floor

a)

Stamp Inventory

b)

$100 in cash(AIC753) and blank money orders

c)

  1. Official Checks and Money Orders

d)

  1. Petty Cash and Change Fund

63.

Available at designated PO for transients and people waiting to get PO Boxes and the mail is help for a max of 30 days unless extended my Postmaster

a)

  1. Caller Service

b)

General Delivery

c)

  1. Hold for Pickup

d)

  1. Poste Restante

64.

SIA

a)

  1. Stock Item Allocation

b)

  1. Serialized Item Assessment

c)

Segmented Inventory Accountability

d)

  1. Sectional Inventory Auditing

65.

what credit is it when the stock custodian holds unit resolve and transfer to retail floor SSA and the abbreviation for it

a)

SIA - Segmented Inventory Accountability

b)

  1. Stock Inventory Allocation

c)

  1. Supply Item Authorization

d)

  1. Stock Unit Assignment

66.

On the due date a PO Box powered mail is distributed to the box but not delivered

a)

10th day of the month

b)

1st day of the month (10 day grace period)

c)

5th day of the month

d)

Last day of the month

67.

On this day a reminder letter is generated from webbats and placed in the PO Box

a)

Last day

b)

1st day

c)

20th day

d)

5th day

68.

on this day the PO Box is returned to sender

a)

11th day

b)

1st day

c)

Last day

d)

8th day

69.

When customer goes on vacation the post office can hold their mail for a max of

a)

2 weeks

b)

1 week

c)

10 days

d)

30 days

70.

What does RCE stand for

a)

  1. Retail Counter Engagement

b)

  1. Revenue Collection Effort

c)

Retail Customer Experience

d)

  1. Regional Customer Engagement

71.

Max weight for a 1st class letter

a)

5 oz

b)

13 oz

c)

1 oz

d)

20 oz

72.

PS Form 3849

a)

Delivery Notice/Reminder/Receipt

b)

  1. Attempted Delivery Notice

c)

  1. Parcel Pickup Notification

d)

  1. Undelivered Mail Notification

73.

PS Form 153

a)

Mail Receipt

b)

  1. Registered Mail Confirmation

c)

Signature Confirmation

d)

Address Confirmation

74.

PS Form 152

a)

Delivery Confirmation

b)

Address Confirmation

c)

Package Confirmation

d)

Mail Receipt

75.

How often is the Retail floor stocked

a)

Yearly

b)

Bi-weekly

c)

Weekly

d)

Monthly

76.

SSA are audited for SIA how often

a)

Annually

b)

Yearly

c)

Quarterly

d)

Monthly

77.

What does BMEU stand for?

a)

Business mail entry Unit

b)

  1. Bulk Mail Entry Unit

c)

  1. Barcoded Mail Entry Unit

d)

  1. Bound Printed Matter Entry Unit

78.

PS Form 3800

a)

Delivery Receipt

b)

Certified Mail Receipt

c)

Signature Confirmation Receipt

d)

Address Confirmation Receipt

79.

PS Form 8105-B

a)

  1. Transaction Monitoring Report

b)

Reporting Suspicious Transaction

c)

  1. Financial Transaction Notification

d)

Reporting Financial Services

80.

PS Form 8105-A

a)

Completed by the customer when purchasing more than $3,000 in money orders or cashed money orders of $10,000 or more

b)

  1. Large Transaction Declaration

c)

Used when purchasing less than $1,000 in money orders

d)

Used when purchasing exactly $5,000 in money orders

81.

Insurance claims should be filed no later than

a)

10 days

b)

30 days

c)

20 days

d)

60 days

82.

Anonymous Mail is separated at

a)

TPU

b)

KPU

c)

AMU

d)

PMU

83.

Change of address takes how long to complete

a)

1 day

b)

5 days

c)

60 days

d)

10 days

84.

Refunds should be requested within how may days

a)

100 days

b)

30 days

c)

60 days

d)

90 days

85.

Stamps are replenished how often

a)

Weekly

b)

Bi-Weekly

c)

Monthly

d)

Yearly

86.

Commercial mail or Business related mail customers must be processed by what unit

a)

PMU

b)

AMU

c)

BMEU

d)

CNEU

87.

What fee do customers have to pay to have their PO Box back after the 10th day

a)

Late fee or lock change fee of $200

b)

Late fee or lock change fee of $21

c)

Lock change fee of $50

d)

Late fee or lock change fee of $62

88.

Customers can check their claim online after how many days

a)

60 days

b)

90 days

c)

10 days

d)

30 days

89.

A second or finally notice is issued after how many calendar days from the first attempted delivery of certified mail article

a)

5 days

b)

10 days

c)

12 days

d)

15 days

90.

PS Form 3816 COD must show

a)

The page number

b)

The article number

c)

The signature

d)

The address

91.

How many bait many orders does the SSA get assigned to and where are they kept

a)

4 and they are kept below each bill

b)

3 and they are kept under the largest currency bill in the draw

c)

2 and they are kept at the very top of the draw

d)

1 and they are kept below each bill

92.

Units with Individual accountability have fixed credits/stamps and are audited how often

a)

Every 15 months

b)

Every 12 months

c)

Every 4 months

d)

Every 6 months

93.

BSA is what?

a)

Bill Secrecy Act: a law that requires everyone to use bills

b)

Bank Stamp Act: a law that requires everyone to use stamps

c)

Bill Signature Act: a law that requires a signature on each dollar bill

d)

Bank Secrecy Act: a law that requires every business that provides financial services to report these transactions

94.

What are the two types of money orders and what are their colors?

a)

Pacific- pink and Atlantic - red

b)

Domestic- green and International - pink

c)

Domestic- orange and International - blue

d)

Pacific- blue and Atlantic - green

95.

Money orders can be purchased with

a)

Credit Cards, debit cards, and checks

b)

Cash only

c)

Cashiers Checks

d)

Cash, travelers check, credit and debit cards

96.

What is the main benefit of the RCE Program

a)

Tests customer's skills

b)

Test the skill of our retail work force through the eyes of our customer (mystery shopper)

c)

Makes employees work more efficiently

d)

Tests employees personalities

97.

The post website is

a)

usps.com

b)

ups.com

c)

usps.org

d)

ps.com

98.

Does the post office give cash back if so how much

a)

Yes, as long as they purchase something an item of $20

b)

No, the post office does not give cash back

c)

Yes, as long as they purchase something an item of $100

d)

Yes, as long as they purchase something up to $50 in $10 increments

99.

POW flags are given

a)

For veteran's day

b)

For burial purposes

c)

For the pledge of allegiance

d)

For celebrating birthdays

100.

What class of mail does the Post Office have a monopoly on

a)

Mailing Services

b)

Package Services

c)

Amazon Services

d)

Bank Services

101.

Perceptions is _____________

a)

Knowledge

b)

A dream

c)

Reality

d)

Fake

102.

What is the time limit that COD undeliverable packages can be held for

a)

20 Days

b)

90 Days

c)

60 Days

d)

30 Days

103.

Certified Mailing may be only used with what type of mail class

a)

First Class or Priority Mail

b)

Express Mail

c)

Regular Mail

d)

Quick Mail

104.

Provides preferential handling to the extent practicable in dispatch it does not provide preferential delivery usually used for honey bees live poultry

a)

Dangerous Handling

b)

Expensive Handling

c)

Special Handling

d)

Careful Handling

105.

Caller services are done for how long

a)

3 month period

b)

24 month period

c)

12 month period

d)

6 month period

106.

PO Box customers are issued how many keys

a)

1

b)

2

c)

3

d)

4

107.

The postmaster can cancel Firm Holdout if

a)

The mail pieces are below 5 pieces for 60 days or the mail is not picked up within 10 consecutive days

b)

The mail pieces are below 5 pieces for 60 days

c)

The mail pieces fall below 50 pieces each day for a 30 day period or the mail is not picked up within 10 consecutive days

d)

The mail pieces are above 100 pieces for 60 days

108.

AIC

a)

Agent In Care

b)

Agent Identifier Code

c)

Act In Code

d)

Account Identifier Code

109.

Used to aid postal inspection service in postal burglary and robbery investigations

a)

Bait Money Orders

b)

Cashiers Checks

c)

Regular Money Orders

d)

Domestic Mail Packages

110.

Can forward mail for up to how long

a)

6 months

b)

3 months

c)

1 month

d)

12 months

111.

How long is a change of address kept on file

a)

12 months

b)

18 months

c)

6 months

d)

3 months

Similar Resources on Wayground

SB 3

111 questions

SB 3

quiz

Worksheet

•

Professional Development

ÔN thi tin học

112 questions

ÔN thi tin học

quiz

Worksheet

•

Professional Development