WorksheetsOCS BE Exam Review
Total questions: 24
Worksheet time: 4hrs 0mins
Tayshaun acts with honesty in all situations. He is demonstrating:
A. accountability.
B. integrity.
C. respect.
D. viability.
A large retailer wants to contribute to the well-being of society. It donates 10% of its proceeds to a charity that helps the environment. The retailer is demonstrating:
A. e-tailing.
B. wholesaling.
C. social responsibility.
D. voluntary merchandise.
The two main divisions of the trade industry are:
A. producers and retailers.
B. wholesalers and retailers.
C. wholesalers and producers.
D. manufacturers and wholesalers.
All businesses should be socially responsible to whom?
A. endorsers
B. producers
C. providers
D. users
Which is a true statement about making promises to customers?
A. It is better to over-deliver.
B. It is better to over-promise.
C. Customers do not remember broken promises.
D. Businesses should not make promises to customers.
What is the primary reason customers give for not returning to a business?
A. lack of available parking
B. lack of advertised merchandise
C. lack of courtesy from salespeople
D. lack of customer-service personnel
When should customer relations skills, such as courtesy and friendliness, be emphasized during a business's activities?
A. during facilities design
B. during the hiring process
C. during marketing research
D. during technology planning
When someone says that a business has good internal relations, this means the business has which?
A. strong managers
B. happy employees
C. business partners
D. satisfied customers
How are salespeople who practice good customer relations primarily benefiting a business?
A. They are promoting poor service.
B. They are developing repeat customers.
C. They are preventing customer objections.
D. They are segmenting the business's market.
Jordan owns a successful landscaping business. Landscaping is an example of a/an:
A. input.
B. inventory.
C. output.
D. service.
Cliff wants to know how much money his business made this year. He wants to know his business's:
A. margin.
B. cash flow.
C. end result.
D. bottom line.
Beverly has noticed that during the holiday season, her business needs more inventory, which also increases her:
A. debits.
B. holding cost.
C. profit and revenue.
D. opportunity for shortages.
Dalton diagrams out where each machine in the production process needs to go to maximize the efficiency of the space. What part of the operations function is this?
A. routing
B. logistics
C. purchasing
D. quality control
Applications and programs that instruct computers to perform specific operations are called:
A. hardware.
B. networks.
C. satellites.
D. software.
What is a system of computers connected together by telephone wires, cable wires, or other means?
A. driver
B. network
C. satellite
D. software
An object placed into orbit by humans and mostly used for communication purposes is called:
A. a port.
B. software.
C. a satellite.
D. a network.
The Equal Employment Opportunity Commission is responsible for:
A. improving worker health and safety protection.
B. requiring employers to treat all workers with fairness.
C. showing prejudicial treatment, especially as an indication of bias.
D. creating bargaining power and expressing job concerns with employers.
Labor unions allow employees to:
A. improve worker health and safety protection.
B. require employers to treat all workers with fairness.
C. show prejudicial treatment, especially as an indication of bias.
D. create bargaining power and express their job concerns with their employer.
Which document, provided either in paper format or in electronic format from a prospective employer's website, does a company use to collect employment information about a candidate?
A. license
B. résumé
C. job application
D. letter of application
Which word processing document lists one's detailed work history, educational history, skills, and references?
A. license
B. résumé
C. job application
D. letter of application
Miriam is very polite, kind to her friends, and positive in her outlook. These characteristics are called:
A. aptitudes.
B. attitudes.
C. flaws.
D. standards.
Kaylyn is a department manager for a local retail store. She likes her job and wants to advance within the store. Kaylyn's current work experience is a:
A. hobby.
B. step in her career.
C. part-time position.
D. momentary liking or a whim.
José likes to travel across the country in his recreational vehicle. When he arrives in a new town, he stays at a local campground. He looks for part-time employment while he is in town. The type of work José is looking for is best called a:
A. career.
B. hobby.
C. job.
D. routine.
A person's regular field of work or profession, such as a teacher or a nurse, is called a/an:
A. hobby.
B. mission.
C. occupation.
D. position.
