Font size
S
M
L
XL
WorksheetsQuiz 5
Total questions: 119
Worksheet time: 3570secs
Name
Class
Date
1.
World Environment Day was celebrated for the first time under which slogan?
a)
Only One Future for Our Children
b)
Only One Earth
c)
A Tree for Peace
d)
Gift to the Earth
2.
Which country will host World Environment Day 2023?
a)
Zimbabwe
b)
Denmark
c)
Côte d'Ivoire
d)
Netherlands
3.
Who coined the word ‘ecology’?
a)
Ernst Haeckel
b)
Charles Darwin
c)
Gregory Mendel
d)
Saun Marine
4.
Name the atmospheric layer closest to the ground
a)
Troposphere
b)
Mesosphere
c)
Thermosphere
d)
Stratosphere
5.
The most abundant gas on the earth’s atmosphere is
a)
Oxygen
b)
Carbon
c)
Nitrogen
d)
Hydrogen
6.
The study of weather is called?
a)
meteorology
b)
climatology
c)
aeronomy
d)
aerology
7.
Which one of the following is NOT a primary layer of the atmosphere?
a)
Mesosphere
b)
Troposphere
c)
Exosphere
d)
Stratosphere
8.
Who is known as the father of evolution?
a)
Gregory Mendel
b)
Charles Darwin
c)
Albert Einstein
9.
The region of air close to the earth and extending up to 10km high is called
a)
Atmosphere
b)
Stratosphere
c)
Troposphere
10.
What is the instrument used to detect earthquakes?
a)
Radiometer
b)
Barometer
c)
Seismograph
11.
The Ramsar Convention is an international treaty for the conservation and sustainable use of wetlands.[1] It is also known as the Convention on Wetlands. What does Ramsar stand for?
a)
An environmentalist
b)
A city
c)
An endangered animal
d)
A Greek God
12.
What does UNEP stand for?
a)
United Nations Educational Plan
b)
United Nations Environmental Protection
c)
United Nations Environmental Programme
d)
United Nations Environmental Policy
13.
Which is the longest mountain range in the world?
a)
Karakoram
b)
Rockies
c)
Himalayas
d)
Andes
14.
PVC is a very toxic form of plastic. What is the full form of PVC?
a)
Plastic vinyl compounds
b)
Polymer vinyl chloride
c)
Polyvinyl chloride
d)
Polyvinyl camphor
15.
What is the safe level of noise intensity for humans?
a)
Up to 90 decibels
b)
up to 70 decibels
c)
up to 80 decibels
d)
Up to 60 decibels
16.
Which country is popularly knowns as ‘land of the windmills’?
a)
The Netherlands
b)
Poland
c)
Norway
d)
Japan
17.
Who was the first man to travel in space?
a)
Edwin Aldrin
b)
Neil Armstrong
c)
Yuri Gagarin
d)
Gregory Mendel
18.
The decision affecting employees such as during recruitment, promotions, transfers and trainings are solely based on performance, knowledge and potential and Bank’s business needs.
a)
TRUE
b)
FALSE
19.
Unless one clearly identifies through his belief, feelings and actions with the organization, one cannot be engaged in productive activities all through the work hours of a day and hence can be called .
a)
Un ethical at work
b)
Low on Work Ethic
c)
Burden on the organization
d)
Misfit in the organization
20.
Of the following, which is NOT a cause for unethical behaviour of employees?
a)
Non-
availability of Code of
Ethics Manual
b)
Stringent regulatory requirements
c)
Lack of fear of action
d)
Unrealistic Targets
21.
Which of the following does not form part of Code of Ethics?
a)
Employees’ Commitm ent to the Bank
b)
Core Values
c)
Commitment to Communities
d)
Investment in selling Bank’s stock
22.
Bank’s obligation to customers does not include:
a)
Maintain secrecy of t he account
b)
Honour cheques which fulfil the Bank’s rules
c)
Follow instructions given by the customer
d)
Closing customer account without prior information
23.
Ethical dilemmas in marketing occur when we:
a)
Understand the econ omic and business cy cles
b)
Prepare projections of customer data on sales, revenues, expense
c)
Following due diligence properly
d)
Reject or approve proposals with vested interests
24.
We value all our customers and understand their
and needs and provide the best available solutions.
a)
Past, Future
b)
Previous, Potential
c)
Good, Bad
d)
Current, Potential
25.
A and market benefits us all and ensures that our customers receive the best products and services at the best prices.
a)
Closed, Fair
b)
Free, Fair
c)
Free, Collusive
d)
Liberal, Collusive
26.
We never engage in behavior like collusion among competitors, participation in cartels or inappropriate exchange of information with competitors.
a)
Non-competitive
b)
Anti-competitive
c)
Uncompetitive
d)
None of the above
27.
We are committed to protect the of our customers and are aware of our responsibility to use or process the information of customers with confidentiality unless authorized by law.
a)
Sensitivity of Informa tion
b)
Secret Information
c)
Concealment of Infor mation
d)
Confidentiality of Information
28.
A person aged around 55 years enters the branch and asks one of the front desk employees to share the address of one of our customers, saying that, he is trying to get his daughter married to the said customer. The front desk employee should share the address since he/she finds it is a social responsibility.
a)
TRUE
b)
FALSE
29.
Creating a positive customer experience; responding to any requests/queries and concerns of our customers promptly is our following Core Value.
a)
Courage
b)
Integrity
c)
Customer Centricity
d)
Passionate Ownershi p
30.
We select our suppliers
through processes.
a)
Reference of Higher Officials
b)
Competitive bid
c)
Political reference
d)
Only lowest bid
31.
The Integrity of our financial transactions and records is critical to the operation of our business.
a)
TRUE
b)
FALSE
32.
We adhere to the best disclosure standards with complete and accurate records of our accounts.
a)
TRUE
b)
FALSE
33.
We deal with intermediaries in a transparent manner and are committed to and payment terms with them in return for the quality of outsourced services they provide to us.
a)
Unclear guidelines
b)
Fair contract
c)
Receivables
d)
Unfair practices
34.
A senior citizen customer enters the branch and as a front desk employee, you are disrespectful, having indifferent attitude, using improper body language and not maintaining eye contact with the customer. These are some of the non- conforming behaviours of the Core
Value .
a)
Integrity
b)
Passionate Ownershi p
c)
Customer Centricity
d)
Excellence
35.
A bidding process for outsourcing of hospitality services is in progress, one of the vendors is a friend of an employee. He is trying to get the information, so that his bid will be successful. What should the employee do in this case?
a)
Help his friend
b)
Advise to come through proper bidding channel
c)
Ignore
d)
Advise to meet the off icer in-
charge of the bidding process
36.
Which of the following is not a Conforming Behaviour of our core value “Innovation”:
a)
Adopting new perspe ctives, being curious, and open to novel ide as
b)
Encouraging self and others to demonstrate “Out of t he Box” thinking in or der to stimulate inno vation
c)
Hesitating to share new ideas and share own perspective with superiors or appropriate authorities
d)
Actively and continuo usly seeking solution s which add value
37.
We treat all our customers fairly and do not on any basis be it caste, creed, race, disability, religion, gender, age, financial background or profession.
a)
Participate
b)
Discriminate
c)
Advocate
d)
Contribute
38.
Which of these is not a form of anti-competitive behaviour?
a)
Collusion among com petitors
b)
Participation in cartel s
c)
Free and Fair Market
d)
Inappropriate exchan ge of information wit h competitors
39.
Not following proper objective business standards when we are in a position to approve orders, commitments or contracts to vendors can lead to following,
except .
a)
Actual or Perceived F avouritism
b)
Actual or Potential Co nflict of Interest
c)
Lack of trust and conf idence
d)
Improved Vendor Relations
40.
Which one of the following does not help build Shareholders’ trust?
a)
Confidence in accurat e recording of our fin ancial transactions
b)
Best disclosure standards
c)
Limited compliance of regulations in records, disclosures and audits
d)
Complete and accurat e records of accounts
41.
Which of the following policies are not relevant to the way we deal ethically with our customers?
a)
Code of Bank’s Comm itment to Customers
b)
Customer Protection Policy
c)
CSR Policy
d)
Grievance Redressal Policy
42.
Which of the following is not an aspect of serving our customers in the context of “Our Code of Ethics”?
a)
Treating customers fa irly and not discrimin ating on any basis
b)
Not mis-selling of products/services
c)
Understanding curre nt and potential need s of customers
d)
Not making donations to Political Parties
43.
We deliver customer service with an aim to resolve any real or potential problems by adhering to:
a)
Honesty
b)
Responsiveness
c)
Transparency
d)
All of the above
44.
What is the purpose of the Code of Ethics?
a)
To provide guidelines for ethical conduct only
b)
To set out a guiding framework for how to behave with colleagues and others
c)
To provide clear understanding of service rules and contract terms
d)
To take disciplinary action against employees who breach the Code
45.
Who is expected to comply with the Code of Ethics?
a)
Only employees of Bank of Baroda
b)
Only customers of Bank of Baroda
c)
Employees, customers, suppliers, vendors, partners, agents, and others acting on behalf of Bank of Baroda
d)
Only those communities within which Bank of Baroda operates
46.
What is the consequence of breaching the Code?
a)
Warning letter will be issued
b)
Termination of contractual relationship with customers
c)
Corrective or disciplinary action in terms of service rules and guidelines
d)
No consequence will be faced
47.
Bank has launched its presence in Social Media in the year
a)
2016-01-01 00:00:00
b)
2015-01-01 00:00:00
c)
2017-01-01 00:00:00
d)
2018-01-01 00:00:00
48.
What is the purpose of social Media Policy of our Bank
a)
Do’s and Don’ts of Social Media for Employees, consultants, contractors, trainees, part time and fixed time employees and agency staff
b)
To update and caution the employees about the consequences of violating the Bank’s social media policy.
c)
Regulations, Legal and compliance involved in implementing social media.
d)
Provide guidelines for information security
e)
All of the above
49.
Bank’s Social Media presence has been launched on
a)
Facebook, Twitter
b)
Youtube
c)
Instagram
d)
Linkedin
e)
All of the above
50.
No employee should without taking approval from the competent authority) as defined in the communication policy of the Bank) express views or opinions on behalf of the Bank or in the official of his position in the Bank.
a)
TRUE
b)
FASLE
51.
Using social media at work during office our is permitted
a)
Yes
b)
No
c)
Minimal
d)
None of the above
52.
Breach of Policy is forwarded to the for the employee for appropriate action.
a)
Regional Head
b)
Disciplinary Authority
c)
DRM
d)
None of the above
53.
Which department is responsible for reviewing the policy
a)
Social Media
b)
Marketing
c)
Wealth
d)
None of the above
54.
The Social Media policy shall be in force
a)
2024-09-30 00:00:00
b)
2023-12-31 00:00:00
c)
2023-03-31 00:00:00
d)
None of the above
55.
Bank's e-mail addresses or other online tools should be avoided for use.
a)
Monetary
b)
Official
c)
Personal
d)
All of the above
56.
Which of the following can be considered to be a necessary piece of information in order to avoid a Social Media Policy Breach?
a)
Circulars, policies and internal/confidential information of the bank are only meant for internal circulation
b)
Disclosure of the internal documents on social media platforms, harms the bank's competitive position
c)
Ignorance of the policy also can not be allowed as an excuse to breach the social media policy
d)
All of the above
57.
State TRUE or FALSE : Always be aware of the bank's service conditions, statutory and regulatory guidelines, business ethics etc. before randomly commenting on any issue.
a)
TRUE
b)
FASLE
58.
Which of the following are the objectives of the Team Barodians community page ?
a)
General form for people to chat
b)
Discuss ideas help and inputs on specific business issues that they are grappling with etc
c)
Sharing articles of the interest and value which are beneficial to the members of the group
d)
all of the above
59.
Teammates and co workers should communicate and interact with each other gracefully without crossing the line of basic
.
a)
knowledge
b)
etiquettes
c)
information
d)
None of the above
60.
State TRUE or FALSE : Employees and associates are encouraged to RT (Retweet), Share (on Facebook, LinkedIn etc.), any brand posts made by the Bank. This improves our brand visibility and helps the image.
a)
TRUE
b)
FASLE
61.
State TRUE or FALSE : If an employee has any grievances, it may be raised via social media channels.
a)
TRUE
b)
FASLE
62.
Which of the following is a in-appropriate behavior?
a)
(A) Employees should avoid clicking on links in posts, updates and links which look suspicious.
b)
(B) Posting, uploading or forwarding any kind of material that is false or defamatory statement about any person or Bank.
c)
(C) Posting, uploading or forwarding any kind of confidential information about customers, staff members or the Bank.
d)
(B) and (C) both
63.
Which committee approves the Global Credit Exposure Management Policy and set all the major credit risk appetite and monitoring limits ?
a)
Risk Management Committee of the Board
b)
Credit Policy Committee
c)
Product & Process Approval Committee
d)
Credit Committee of the Board
e)
Management Committee of the Board
64.
Which committee provides support and advice to the Board in all matters relating to credit risk exposure management, including the formulation of the Policy and its periodic review?
a)
Risk Management Committee of the Board
b)
Credit Policy Committee
c)
Product & Process Approval Committee
d)
Credit Committee of the Board
e)
Management Committee of the Board
65.
Which committee is responsible for formulating credit policies and procedures on standards for credit proposals, financial covenants, rating thresholds and risk-adjusted return benchmarks ?
a)
Credit Policy Committee
b)
Risk Management Committee of the Board
c)
Product & Process Approval Committee
d)
Credit Committee of the Board
e)
Management Committee of the Board
66.
Which committee approves review charges, concessions in any service charges, interest rate at product level, scheme level, segment/ group of customers for various kinds of loans and advance ?
a)
Credit Policy Committee
b)
Risk Management Committee of the Board
c)
Product & Process Approval Committee
d)
Credit Committee of the Board
e)
Management Committee of the Board
67.
Which committee is constituted by the Board for approval of all new products, processes and / or modifications of the existing products, including credit-related products schemes and processes ?
a)
Product & Process Approval Committee
b)
Risk Management Committee of the Board
c)
Credit Policy Committee
d)
Credit Committee of the Board
e)
Management Committee of the Board
68.
Which of the following type of proposals will be routed through Credit Risk Evaluation Process ?
a)
Loans / Overdrafts against the Bank’s own deposits/ fully secured by cash margin/financial collateral recognised under Basel guidelines
b)
Write off/Compromise proposals, NPA and Restructured Accounts (including where incremental exposure is proposed in form of FITL and no other additional exposure is proposed)
c)
Proposal/s which is/are fully guaranteed by Central Govt
d)
Loans and advances to Foreign Sovereign/ Domestic Sovereign
e)
Decline in rating by two notches in BOB- 1 rated accounts & one notch in BOB-2 & below rated accounts, with exposure of Rs. 5 crore and above at the time of review (Review / review with decrease)
69.
Which of the following type of exposures is not required to be routed through Credit Risk Evaluation Process ?
a)
Fresh exposure of Rs 5 crore & above to a single counterparty
b)
Increase / additional exposure to a single counterparty by any amount leading to the aggregate exposure to that counterparty reaching Rs 5 crore & above
c)
Decline in rating by two notches in BOB- 1 rated accounts & one notch in BOB-2 & below rated accounts, with exposure of Rs. 5 crore and above at the time of review (Review / review with decrease)
d)
In case of Modification proposals of Rs 5 crs and above, wherein modification pertains to dilution in tangible security coverage and/or extension of timelines for security creation/perfection
e)
Write off/Compromise proposals, NPA and Restructured Accounts (including where incremental exposure is proposed in form of FITL and no other additional exposure is proposed)
70.
Who among the following is classified as C&IC Customer ?
a)
An Entity with the Gross Annal Turnover of above Rs 250 Crores as per the last audited balance sheet
b)
An Entity with the Gross Annal Turnover of above Rs 50 Crores as per the last audited balance sheet
c)
An Entity with the Gross Annal Turnover of above Rs 200 Crores as per the last audited balance sheet
d)
An Entity with the Gross Annal Turnover of above Rs 100 Crores as per the last audited balance sheet
e)
An Entity with the Gross Annal Turnover of above Rs 150 Crores as per the last audited balance sheet
71.
The specific product programme along with the product launching process is required to be approved by
a)
Product & Process Approval Committee
b)
Credit Approval Committee
c)
Risk Management Committee
d)
Credit Policy Committee
e)
Product Design Committee
72.
Which of the following qualifications/certifications makes an officer eligible to be engaged in appraisal, inspection, documentation and post-disbursement supervision and monitoring ?
a)
FRM
b)
Certification in Small Business Banking and Commercial Credit from Moody’s Analytics
c)
MBA with any specialization
d)
BA Economics
e)
BSc (Ag) Hons.
73.
For Negative Outlook sectors, exposure should be limited to the borrowers with external rating of and above for C&IC, Rural & Agriculture Banking business
a)
A
b)
AA
c)
AAA
d)
BBB
e)
BB
74.
For Negative Outlook sectors, exposure should be limited to the external rating of and above for Regulatory and Non-Regulatory Borrowers having exposure above Rs 50 Crores from the banking system
a)
A
b)
AA
c)
AAA
d)
BB
e)
BBB
75.
Which of the following are exempted from the minimum rating threshold of negative outlook sectors ?
a)
Rural & Agriculture borrowers with exposures of upto Rs. 50 crore (from banking industry)
b)
Regulatory and Non- regulatory MSME borrowers with exposures of upto Rs. 50 crore from banking industry
c)
Food & agro processing units irrespective of quantum qualifying for priority sector classification
d)
None of the above
e)
All the above
76.
What is RAROC ?
a)
Risk Adjusted Return on Capital
b)
Risk Adjusted Rate on Capital
c)
Risk Adjusted Return on Credit
d)
Risk Adjusted Rate on Credit
e)
Risk Allocation on Capital
77.
What is the hurdle rate of RAROC ?
a)
Rate Calculated as per IRR
b)
Rate Calculated as per MIRR
c)
Rate Calculated as per CAPM
d)
Rate Calculated as per MCLR
e)
Rate calculated as per Liability cost
78.
RAROC has to be computed as per the guidelines for all eligible exposures and the same has to be compared with
a)
Cost of Equity
b)
Cost of Credit
c)
Operating Cost
d)
Administrative Cost
e)
Cost of AT1 Bonds
79.
Which policy provides the detailed guidelines with regard to job roles, responsibilities and operational procedure applicable to CPC, SMS & Branches ?
a)
Policy Document on Centralization of Retail Credit Process
b)
Policy Document on Retail Business
c)
Policy Document on Mortgage Loans
d)
Retail Loan Policy
e)
Policy on non- corporate credit
80.
Which of the following is/are the major function/s of International Merchant Banking Cell ?
a)
Advisory services on cross- border funding options
b)
Marketing of services and products of overseas branches to Indian corporates
c)
Submission of bids for arranging/ underwriting Syndicated Loans
d)
Liaison with Indian corporates to develop the business
e)
All the above
81.
Unsecured credit facilities (excluding schematic lending) should be granted only to customers whose financials are beyond question and who have a risk rating of not lower than for domestic operations
a)
CR4
b)
BOB4
c)
CMR4
d)
FR3
e)
CRISIL4
82.
Unsecured credit facilities (excluding schematic lending) should be granted only to customers whose financials are beyond question and who have a risk rating of not lower than for overseas operations
a)
BOB5
b)
BOB4
c)
BOB3
d)
BOB2
e)
BOB1
83.
Unsecured Loans (excluding Syndicated Loans) are to be considered in respect of those customers maintaining satisfactorily conducted transactional accounts with the Bank for at least
months
a)
9
b)
12
c)
6
d)
18
e)
3
84.
As per the Companies Act 2013, What is the definition for Promoter ?
a)
(A) who has been named as such in a prospectus or is identified by the company in the annual return referred to in section 92
b)
(B) who has control over the affairs of the company, directly or indirectly whether as a shareholder, director or otherwise
c)
(C) in accordance with whose advice, directions or instructions the Board of Directors of the company is accustomed to act
d)
Either (A) or (B)
e)
Either (A), (B) or (C)
85.
Large Exposure (LE) is defined as the sum of all exposure values of the Bank to a counterparty or a group of connected counterparties if it is equal to or above
of the Bank’s Eligible Capital Base
a)
0.1
b)
0.075
c)
0.05
d)
0.125
e)
0.02
86.
Eligible Capital Base (ECB) for Large Exposure purpose is the effective amount of capital as per Basel III as per the last audited balance sheet
a)
Tier 1
b)
Tier 2
c)
Tier 1 + Tier 2
d)
Either Tier 1 or Tier 2
e)
Tier1+Tier2 - AT1 Bonds
87.
Which exposures are exempted from the Large Exposure limits ?
a)
Exposures to State Government Guaranteed Borrowers
b)
Exposures where interest portion is fully guaranteed by the Government of India
c)
Rural Infrastructure Development Fund (RIDF) deposits placed with NABARD
d)
Exposures on Blue Chip companies
e)
Exposures backed by Commercial Bank's guarantee
88.
As per Global Credit Exposure Management Policy 2021, What is the maximum aggregate exposure (FB+NFB), that can be sanctioned to Individual/Proprietor as Borrower?
a)
Rs 5 Crore
b)
Rs 10 Crore
c)
Rs 15 Crore
d)
Rs 20 Crore
e)
Rs 25 Crore
89.
As per Global Credit Exposure Management Policy 2021, What is the maximum aggregate exposure (FB+NFB), that can be sanctioned to Registered Partnership Firms/Trusts/ Associations as Borrower?
a)
Rs 100 Crores
b)
Rs 50 Crores
c)
Rs 25 Crores
d)
Rs 200 Crores
e)
Rs 250 Crores
90.
Which of the following constitutions should be accepted as borrower in respect of funded as well as non-funded credit facilities or guarantor ?
a)
HUF
b)
Trusts
c)
Associations
d)
LLPs
e)
None of the above
91.
Intergirty is one of the core valure adopted by the bank and the desired conduct/behoviour required to conform it to stake holders is/are:
a)
Be ethical
b)
Be transparent
c)
Challenge unethical or dishonest conduct
d)
All of these
92.
The Whistle Blower Policy Guidelines for employees and Directors in BOB is prepared by Department?
a)
HRM Department
b)
Operations & Services,HO
c)
Fraud Risk Management
d)
Digital Banking
93.
What are the objectives of Whistle Blower Policy :
a)
To build and promote robust whistle blowing mechansim
b)
To ensure adequate safeguards to whistle blowers againsts risk of victimaization
c)
To empower and encourage employees and Directors to report genuine complaint/Disclosures
d)
All of these
94.
Following complaints /disclosures shall be covered under Whistle Blower Policy except:
a)
Corruption
b)
Misuse of Office for illegal purpose
c)
Suspected or actual Fraud
d)
Employment related concerns .i.e Salary,Leave,LTC
95.
Who is the Designated Authority at present to receive complaints/disclosures under the "Internal whistle blower policy for employees and Directors in BOB ?
a)
Chief Compliance Officer
b)
Chief Learning Officer
c)
Chief Risk Officer
d)
Chief Vigilacne Officer
96.
Whi is Chief Designated officer(DO) under Whsitle Blower Policy?
a)
The officer Authorized by the designated authority form the Risk Management Dept not below the rank of AGM to assist the Deginated Authority
b)
The officer Authorized by the designated authority form the Risk Management Dept not below the rank of Chief Manager to assist the Deginated Authority
c)
The officer Authorized by the designated authority form the Risk Management Dept not below the rank of DGM to assist the Deginated Authority
d)
The officer Authorized by the designated authority form the Risk Management Dept not below the rank of Senior Manager to assist the Deginated Authority
97.
Complaints/Disclosures under Internal Whistle Blower policy for employees and Directors against Board Level Executives and the designated Authority may be addressed to :
a)
Chairperson,Audit Committee of the Baord
b)
CVO of the bank
c)
CGM Hrm
d)
CVO at Central Govt.
98.
Anonymous complaints /disclosures are also acceptable under whistle blower policy?
a)
TRUE
b)
FALSE
99.
The complaint under Whistle Blower Mechanism must be sent in a sealed envelope superscribed as "Complaint under Internal Whistle Blower Policy for employess and Directors" and also the complainant has to disclose his/her identity at the envelope. Is it true?
a)
TRUE
b)
FALSE
100.
The complaint /disclosure should be in the prescribed format in Annexure 2.
The covering letter (Part A) is for
………………………
a)
Disclosing the identity of the complainant like Name, EC No, Place of Posting
,address ,mob no and e mail id
b)
Disclosing the identity against whom the complaint is being made
c)
It is left Blank
d)
Only Part B of Annexure is filled
101.
If the identity of the whistle blower is not ascertained, the designated authority …………..
a)
is bound to get the matter investigated
b)
Has discretion to investigate or not
c)
May not take any action
d)
may refer the matter to ACB
102.
If the complaint is admissable under whistle Blower policy and the designated authority may refer the matter to CIAD for getting investigated by the concerned ZIAD.Investigation report should be submitted to the designated authority (DA) within
……….days of the matter referring to the CIAD.
a)
7
b)
15
c)
21
d)
30
103.
If the Designated Authority after coducting an inquiry, is of the opinion that there are no sufficient graounds for the proceeding with the inquiry, he
/she may ……….
a)
Clsoe the complaint.
b)
May further ask the complainant to provide more inputs
c)
Ask the concerned ZIAD to investigate further
d)
May leave the complaint unatended.
104.
The inquiry/investigation shall be conducted in a fair manner and provide adequate oppurtunity to the affected party and a qritten report of the findings should be prepared for
submission to the ……….
a)
Designated Authority
b)
Desginated officer
c)
Investigating Officer
d)
Defense officer
105.
If the investigation establishes either misuse of office or substantiates allegations of corruption,fraud leading to serious threat of financial/reputatiomnal loss to the abank, the designated authority shall recommend to the Competent/Appropriate Authority for initiating appropriate action whcih sall inter-alia include following:
a)
Disciplinary Proceddings against employee concerned only
b)
Recommend only to appropriate Law Enforcement Agency for initiation of criminal proceedings in cases where facts warrants so
c)
Recommend only to take corrective measeures to prevent recurrence of such events in the furture
d)
All of these
106.
In case whre the Disciplinary acuthority does not agree with the recommendation of the designated authority to initiate disciplinary proceedings agaisnt the employee, it
shall …….
a)
remain silent
b)
record the reason for disagreement and communicated the same to the Designated authority
c)
request to reconsider the case on merits
d)
Refer the mater to CGM HRM
107.
All whsitle blower complaints/disclosures enclosed ducments/annexures,and the investigation reports sahll be retained by the bank ………….
a)
for 3 Years
b)
For 5 Years
c)
For 7 Years
d)
As per policy on preservation and destruction of records and Document handling.
108.
The whistle blower can escalate the complaint/disclosure raised under "Internalwhistle blower policy for employees and directors" to………if he/she is not satisfied with the proceedings of investigations.
a)
CGM Hrm
b)
CMD of the Bank
c)
Chairperson, Audit Committee of the Board
d)
CVO at Central Govt.
109.
The designated authority and the chairperson ,Audit Committee of the Board shall ensure that is taken
by any Administrative Authority against employee of being Whistle Blower.
a)
Strict active
b)
No punitive action
c)
Any linient action
d)
Some action
110.
Attempt to conceal the evidence of the complaints/disclosures made under Internal Whistle Blower policy for employees and Directors shall ……and appropriate Disciplinary action .as deemed fit, shall be taken by the Bank against those found indulging in concealment of such complaints.
a)
be tolerated
b)
not be tolerated
c)
be ignored
d)
be viewed liniently
111.
In order inihibit misuse of the whistle blower mechanism by the whistle Blower, any false/malicious or frivolous disclosures raised with malafide intention shall be viewed seriously by the bank and the Authority may
recommend to the competent Authority to take appropriate action
against such whistle blowers.
a)
(Disciplinary,Designated)
b)
(Approp[riate,Any)
c)
(Designated,Disciplinary)
d)
(Higher,punitve)
112.
Although the employee is not expected to prove the truth of an allegation but the employee should be able to demonstrate to the designated authority that the complaint ……
a)
is ficticious
b)
is made for no reason
c)
Anonymous
d)
is made in good faith
113.
The ownership of the policy rests with……..
a)
CVO of the Bank
b)
Chief Learning Officer of the Bank
c)
Chief Risk Officer of the Bank
d)
MD & CEO of the Bank
114.
General Toll Free Number for Contact Center
a)
1800 258 44 55 /
1800 102 45 45
b)
1800 258 44 55 /
1800 122 44 55
c)
1800 258 44 55 /
1800 102 44 55
d)
1800 258 44 55 /
1800 102 45 55
e)
1800
5700
115.
Contact center inbound services are offered in how many languages?
a)
11 languages
b)
9 languages
c)
13 languages
d)
12 languages
116.
Debit card blocking services are available for the customers of 6 overseas country except–
a)
Oman
b)
Uganda
c)
UK
d)
Mauritius
117.
Below benefit of Contact center are not available to the customer
a)
Professionally managed and Technology driven services available 24*7*365
b)
Door to Door Service for Senior citizen
c)
Customers are not required to visit branch for mentioned services
d)
Emergency Services – Debit Card Hot- listing & Blocking of digital channels
118.
Outbound Calls from Contact Center are not used for purpose?
a)
Market Bank’s products
b)
Social Media /Online
/DLD Leads
c)
Loans Against security
d)
Account balance and TDS certificate
119.
For The data security which measure are not adopted by the contact centres for agents:
i. Frisking of each staff, ii. Bag/Mobile/Pen/paper not allowed at work station, iii. PC disabled for internet, any external drives i.e. CD/pen drive & other than Bank’s applications, iv. Time to time physical monitoring by bank team, v. Call and screen recording, vi. Floor monitoring through CC TV.
a)
v only
b)
iv & v
c)
all are adopted
d)
I & v
Reset
