Font size
WorksheetsSkip Trace Evaluation II
Total questions: 20
Worksheet time: 10mins
What do you do when you get the email "Declined Order By Adjuster"?
Close account in Repo App
Acknowledge in RDN, Close and reassign in Repo App
Check the reason, and fill a voucher of complaint in RDN
Acknowledge in RDN and skip account
What happens when an account gets a PTP with an active Assignemnt
Assignment is put On Hold
Assignment is closed
Assignment stays open
PTP gets nullified
You receive these emails, you:
Check if there is something important going on, updates are important
Read every mail and mark them all as unread
Open every case to confirm information in RDN and reassign
Set a rule to delete them as soon as you receive them (mark them as junk)
Can you work an account with these conditions?
Yes
No
...maybe?
I dont know, Can you repeat the question?
What does the "Reinstated" condition mean?
Vehicle is instated in an auction at previous price
Customer account is not Charged off anymore
Account is disabled from Repo
Vehicle was repossessed before and given back to the customer
You got 2 addresses located around here with no locals available.
How do you order the assignments?
Choose 1 Forwarder
Do not assign to any of them
Force yourself to pick one address and only go with that one.
Choose a local in the middle of them
Where do you find all these files?
Manheim MMR
RDN
Oracle
Filenet
You open DRN looking for hits but you get sightings of a different vehicle from
what you're looking for, you:
Still use them as proper sightnings even if its not your vehicle.
Don't use them but add it to your notes
Use them as reference but not adding it to your notes
Flag them with 'Wrong vehicle'
A "VERIFIED" Title Status means:
Accounts needs to be reviewed by the proper department (Cannot be worked)
Title was verified by the Dealership in presence of the customer (Can be worked)
Account was previously repossessed and sold (Can be worked)
Local impound police department holds the vehicle (Cannot be worked)
You noticed the agent you sent to an address a week ago hasn't run it. You:
Close the account
Reassign it to another agent
Call the agent to complain
Report the agent in RDN
Choose all the Forwarders (3)
Nationwide Collateral Recovery
American Repo
American Recovery Services
MV Forwarding
PRIMERITUS
What should you do with an account that has the condition 'Special Comment Code (Metro2)'
Ask Rene if can be worked
Work it normally
Not work it
What should you do with an account that has any of these condtions?
Settled / Dead File Paid / Paid
Ask through an email to each team
Work it out
Not work it
What is the app to confirm the value (MMR) of a Vehicle?
OFSLL
Oracle
AutoCheck
Manheim
What is the difference between Manheim's MMR and IAA's ACV?
MMR is for cars/trucks and ACV is for motorcycles and other vehicles
MMR is for motorcycles and ACV is for cars and trucks
MMR is for Charged off accounts and ACV is for active accounts
MMR is for vehicles in good state and running, and ACV is for vehicles with aesthetic /mechanical issues
Select the only condition that does NOT stop us to work and Account:
Lien Loss
Skip Group 1
(REC) Deficiency
Recovery Payment Plan
You have one address from Maps that Repo App can't accept. You:
Give up on that address
Add that answer "manually" on RDN
Change the street to a neighbor one
Send a ticket to Nowcom so they update map of addresses and check if you can now add the address
Getting in the e-mails roster allows you to:
Potentially receive accounts easier to repo and volleys
Apply for the highest kicker bonus
a PTO day
25 USD extra for you
You send an email to Titles department when:
Collateral Status shows as 'Not Defined' in Collections app
There is a 'Recovery Payment Plan' condition but there is a broken promise
There is no recent address in Idicore or Acurrint
Deficiency Balance is under 500 dollars
You send an email to Impound department when:
You have located a vehicle in a shop, delaership or tow yard and provide all necessary info to haste the recovery
There is a 'Recovery Payment Plan' condition but there is a broken promise
You got a hit from a vehicle in a forbidden parking spot
There is a condition called Impound Repossession
