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WorksheetsTHE ENTERPRISE AMBASSADORS CRM MASTER CLASS
Total questions: 20
Worksheet time: 12mins
Which of the following is a key component of empathy in interpersonal communication?
Interrupting
Understanding
Assuming
Ignoring
Constructive feedback focuses solely on pointing out mistakes.
True
False
What is goal setting?
A random wish or desire
The process of identifying specific objectives and creating a plan to achieve them
A form of daydreaming without taking action
Following someone else’s objectives
Why should goals be realistic and achievable?
To avoid setting goals at all
To set challenging targets
To have a sense of direction
To prevent frustration and disappointment
The acronym SMART stands for Specific, Measurable, Achievable, Relevant, and (a) .
Which of the following is an example of a measurable goal?
Improve teamwork
Increase sales by 10% in the next quarter
Enhance company culture
In SWOT analysis, what does the "W" stand for?
Weaknesses
Winning
Workable
Worthy
The "T" in SWOT analysis stands for (a) .
What type of skill is programming in Java considered?
Soft skills
Hard skills
Clear skills
Skilled workers
Goal setting is an integral part of strategic planning.
True
False
What does a time-bound goal have?
No deadline
A flexible timeline
A specific timeframe for completion
No relevance to the individual
What is the purpose of breaking down a main goal into smaller tasks?
To make the goal less achievable
To avoid taking action on the goal
To create a sense of direction and prioritize tasks
To postpone the goal-setting process
Which of the following is an example of a soft skill?
Coding in Python
Problem-solving
Operating heavy machinery
Data analysis
Which soft skill refers to the ability to convey information effectively and listen actively to others?
Time management
Communication
Emotional intelligence
Creativity
How do soft skills differ from hard skills?
Soft skills are specific and measurable abilities, while hard skills are transferable.
Soft skills are technical, while hard skills are interpersonal.
Soft skills are not essential in the workplace.
Soft skills and hard skills are synonymous terms.
Which of the following is an example of a hard skill?
Leadership
Problem-solving
Programming
Communication
Hard skills are only relevant in the IT industry.
True
False
Strategic planning can be also called _______
Tactical planning
Short term planning
Business policy
Long term planning
A strategic plan is _______ a business plan.
different from
same as
not important as compared to
none of the above
What is the name of your tutor?
(a)
