WorksheetsCX Workshop Quiz
Total questions: 15
Worksheet time: 9mins
What does DLSE stand for?
Digital Lifecycle Savings Engagement
Digital Lifecycle Selling Engagement
Digital Lifecycle Selling Experience
Digimon Lovers, Supporters & Enthusiasts
What is the motion where the engagement is focused on customer outcomes and serves as a foundation for Customer Success?
Lifecycle Salesmanship
Lifecycle Selling
Lifecycle Sports
Lifecycle Support
What is the matrix you create in DLSE where activities within the engagement are defined with role assignments and status?
Informed Matrix
Consulted Matrix
Accountability Matrix
Responsibility Matrix
(Choose 2) Following the DLSE process will result in:
Better stakeholder alignment
Additional Discount
100% Win Rate
Decelerated Outcomes
Which deals should be registered in DLSE?
Strategic Opportunities with Key Accounts
Small Opportunities
Supply and Delivery Opportunities
All Opportunities
(Choose 2) Lifecycle Selling is all about:
Customer Outcomes
Increased Profitability
Role Clarity
Additional Discounts
Which roles should we share the Responsibility Matrix to? (Choose 3)
Supply Chain Manager
Vendor Manager
TM/TL
Customer Success
How many levels does Success Tracks offering have?
1
2
3
4
_____ is the customer dashboard showcasing the customer's inventories, licenses, adoption progress, relevant learning materials, among others.
CX Cloud
XC Cloud
PX Cloud
XP Cloud
PX Cloud benefits us in what ways? (Choose the correct answers)
Guaranteed Renewals
Visibility on Customer solutions
Share timely and customized learning resources to customers
Gain insights from customer's adoption
What are the 4 pillars of Success Tracks?
1. Expert Resources
2. Trusted Support
3. Insights and Analytics
4. Contextual Learning
1. Expert Resources
2. Lifecycle Adoption
3. Customer Outcomes
4. Contextual Learning
1. Trusted Support
2. Trusted Implementation
3. Trusted Sales
4. Trusted Partner
1. Expert Support
2. Trusted Resources
3. Contextual Analytics
4. Insights and Learning
What Solution Architectures are eligible for Success Tracks?
Campus Network
Cloud Network
Data Center Compute
Integrated Secure Operations
In Success Tracks level 2, the Expert Resource the customers can access for 1:1 coaching and consultation is called?
Ask the Expert
Accelerator
Decelerator
Call a Specialist
Cisco Solutions transmit data to CX Cloud through _____.
Telemetry
Telekinesis
API Integration
Manual data upload
On top of Success Tracks, Trends can further differentiate our services to the customers through _____.
Customer Success Services
Customer Support Services
Implementation Services
Managed Services
