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WorksheetsProcess Related Assessment
Total questions: 20
Worksheet time: 11mins
Q. TD should be given to the customer minimum of....Km and at least....Min.
5Km & 10Min
5Km & 20Min
10Km & 20Min
10Km & 10Min
Q. At which temperature we have to set the AC before giving the Test Drive?
23 Degree
21 Degree
18 Degree
20 Degree
Q. Which feature we have to explain to the customer in TD while driving in Straight Road? (Multiple Answers)
Power
Corner Stability Control
Dual Path Suspension
5-Speed Manual Transmission
Q. Does TD route map is mandatory in every TD car?
Yes
No
Q. The capturing of the walk-in customer's vehicle name, contact number and model is to be captured by?
Security Guard
Showroom Hostess
TD Administrator
CA
Q. CA should explain the overall price of the vehicle and the break-up of price to the customer. Statement is True or False?
True
False
Q. In the process of closure process what is the correct order of the process?
Customer Informed EDD, Tentative booking date delivery date checked, Price quotation handed over
Price quotation handed over, Customer Informed of EDD, Tentative booking date delivery date checked
Tentative booking date delivery date checked, customer informed of EDD, Price quotation handed over
All of the above options are incorrect
Q. In how much time should a follow up call after the customer has left the showroom?
48hrs
24hrs
8days
None of the above
Q. What is the methodology for demo of the vehicle?
Top Down Approach
360 Degree View
Left to Right Approach
Right to Left Approach
Q. CA needs to present the visiting card with both hands. Statement is True or False?
True
False
Q. The Showroom Hostess has to attend the customer within.....?
35sec
40sec
60sec
30sec
Q. What must CA do if TD vehicle is already booked?
Do not ask customer whether he wants a TD
Tell the customer TD will be given only after vehicle booking
Ask the customer to wait till the TD vehicle returns to showroom
Inform customer that TD vehicle is currently unavailable and ask him if the TD can be scheduled for later
Q. While accessing customer feedback, If a customer gives a rating below....stars, a set of questions will appear on the screen to identify the areas of improvement in the test drive.
2
3
1
4
Q. What is the motto of Tata Group?
Changing Economy
Leaders of India
Leadership with Trust
Profit Making
Q. In which year Tata Motors is established?
1955
1950
1945
1940
Q. Why is being well-groomed very important to create the first impression in front of our customer?
Shows we care and respect our customers
Creates a professional look
Uplifts the brand image
All of the above
Q. The value of 1 Neu coin is equal to how many rupees?
1
2
3
4
Q. Which is the following is not a method of signing up on the Tata Motors website?
Signing up with email ID
Signing up with mobile no
Signing up with Facebook or google credentials
Signing up with Whatsapp
Q. How many steps are there in CX Process?
8
9
10
11
Q. Select the correct Generated Lead from the options? (Multiple Answers)
Workshop Lead
BTL Lead
Walk-ins
Web Lead
