Worksheets216 Reception Duties Quiz
Total questions: 10
Worksheet time: 5mins
Which one of the following best describes the action to take if a suspect invalid/fraudulent payment is being made with a stolen card?
Ask the client for cash instead and keep the card in own possession.
Proceed with the payment reporting to senior staff member when the client has left.
Refuse to accept the payment and ask the client to drop the money in later.
Ask the client to wait while you report and hand the card to manager.
What action should be followed if cheque payment is being taken without a cheque guarantee card?
Accept the payment and ask the client to drop the card off later.
Do not accept the payment, ask for cash and call the police.
Check with manager and write the client's name and address on the back.
Tell the client not to worry they can pay next time they visit the salon.
Which of the following is the best method to check the authenticity of a £50 note?
Telephone the bank to check out the number on the note and record the client's details.
Feel the paper, look at the quality of the print, water mark and metallic thread.
Ask a colleague for a second opinion and rip the edge of the note to see metal strip.
Ask the manager to check every note taken to ensure mistakes are minimised.
Which one of the following is a responsibility of the employee under the Data Protection Act?
To adhere to salon policy in maintaining security of stored information and confidentiality.
To ensure that all information is shared with manager, colleagues and clients.
To ensure the client has full access to all information stored on all salon clients.
Not to adhere to salon policy in maintaining security of stored information and confidentiality.
Which one of the following best describes the correct procedure for taking messages?
Pass on to the manager, so they can let the relevant person know.
Accurately record on allocated pad and pass on to relevant person as soon as possible.
Remember the main points of the conversation to pass on when the receptionist next sees the therapist.
Record on appointment page so the therapist can read the note when checking appointments.
Making an appointment booking correctly will ensure
the client turns up on a different date and time
the client turns up on time, on the day requested
loss of possible business to the salon
loss of commission and client for the stylist.
Which one of the following types of stationery is not found in the salon reception area?
Appointment book and service information leaflets.
Appointment cards and message pad.
Vouchers, pencils and pens.
Business account documentation.
It is important to check the change given with the client in order to
guarantee the correct payment
ensure the correct amount is given back
ensure the till does not balance
guarantee misunderstandings.
Which of the following are appointment systems available to beauty salons?
Electronic and manual.
Electronic and computer.
Manual and verbal.
Email and note pad.
Which of the following payment methods is not legal tender in the UK?
Sterling and cheques.
Vouchers and Scottish notes.
Credit, debit and charge cards.
Euro and traveller's cheques.
