​"A network of manufacturers and service providers that work together to convert and move goods from the raw materials stage through to the end​ user" is the definition of

Which of these is an output to a single​ organization's transformation​ process?

Which of these statements about the transformation process is​ best?

Which of these is NOT a flow that moves up and down the supply​ chain?

A decade​ ago, most music was sold as physical CDs in music stores.​ Companies, such as​ Apple, sell music over the internet. In this​ example, by effectively utilizing information technology to automate this business​ transaction, Apple exhibits which of the following important trends in supply chain​ management?

A retailer cooperates with a manufacturer by coordinating promotional activities​ (items they plan to put on sale and advertise​ heavily) with the manufacturer to assist the manufacturer plan production and inventory. This is an example of which of the following important trends in operations and supply chain​ management?

A U.S. equipment manufacturer finds a less expensive source of supply in China for steel forgings currently purchased from a United​ State's supplier. The manufacturer switches from the U.S. to the Chinese forging supplier. This is an example of which of the following important trends in operations and supply chain​ management?

The use of information technology to automate business transactions is known as

The text indicates that which of the following is perhaps the most difficult of all the activities that operations and supply chain personnel​ perform?

The supply chain function works with finance and accounting on determining capital investments in manufacturing plants and resource​ levels, such as workforce. This supply chain activity is

The supply chain function works with marketing and engineering to identify and qualify suppliers of goods and services as well as manage​ on-going supplier relationships. This supply chain activity is

The supply chain function works with marketing to manage the movement of physical goods throughout the supply chain. This supply chain activity is

The supply chain function works with marketing to develop planning​ numbers, such as customer demand and availability of​ supply, which are needed for effective decision making. This supply chain activity is

Which of these operations and supply chain management career paths works closely with​ manufacturing, marketing, and purchasing to create​ timely, cost-effective​ import/export supply​ chains?

Critical Thinking

Knowledge application and analysis

Information technology application and computing skills

Which of these is NOT a key element of the operations​ function?

Which of the following is a structural element of a business​ strategy?

Which of the following is an infrastructural element of a business​ strategy?

​McDonald's focuses the employee on a specific task such as cashier or grill cook. Subway employees have broad skills and can run the entire restaurant by themselves. The choice of employee roles is an example of which of the following types of business​ elements?

​McDonald's invests significantly more in their equipment than Subway. This is an example of which type of strategy​ element?

A company approves a large capital investment and implements a global computer system​ (for example, an Enterprise Resource Planning system such as​ SAP). This decision is​ ___________ element of their strategy.

​"Organizational strengths or​ abilities, developed over a long time​ period, that customers find valuable and competitors find difficult or even impossible to​ copy" is the definition of

​"Translates the business strategy into specific actions and coordinates with other​ areas" is the definition of

"A mechanism for coordinating and guiding decisions regarding the elements of a business—identifies core competencies and targeted​ customers; sets time frames and performance​ objectives" is the definition of

The​ firm's targeted customers and the operations and supply chain functions needed to provide value to them are identified in the

No other company in the world is as proficient at​ "just-in-time" production as Toyota. This technique is a great competitive advantage for them and is clearly

​"Performance dimensions which differentiate a​ company's products and​ services" is the definition of

​"Performance dimensions for which customers expect a minimum level of​ performance, but do not provide a competitive​ advantage" is the definition of

​"A set of logically related tasks or activities performed to achieve a defined business​ outcome" is the definition of

Companies must prioritize and determine the performance dimensions on which they will focus and excel. Each performance dimension has several​ sub-dimensions. Performance,​ conformance, and reliability are​ sub-dimensions of

A business process that addresses the main​ value-added activities​ (activities for which customers will​ pay) is defined as a​ _________ process.

A business process such as tuition billing is a​ necessary, but​ non-value adding process. It is a

A business process such as forming a team within a company focused on improving the time it takes to issue a bill and collect payment from customers​ (lowering Days Sales Outstanding​ - DSO) is a​ _____________ process.

A detailed map that identifies the specific activities that make up the​ informational, physical​ and/or monetary flows of a process is

Employees that are scattered across a large corporate campus meet to determine exactly how the BR549 forms are processed. The best tool for displaying the route these forms take is a

​"Comparison of an​ organization's processes with superior processes from a​ non-competitor" is the definition of

In a swim lane process​ map, a decision is represented by which​ symbol?

In a swim process​ map, a change of lanes indicates

The American Society for Quality has a two part definition of quality. One perspective on quality is​ "a product or service free from​ deficiencies; the product performs as​ intended." This is the​ ____________ perspective on quality.

The American Society for Quality has a two part definition of quality. One perspective on quality is​ "the characteristics of a product or service that bear on its ability to satisfy stated or implied needs of the​ customer, also known as fitness for​ use." This is the​ ____________ perspective on quality.

The operations manager made sure that all processes were producing output exactly the way the design engineers had drawn it up. Which view of quality is in​ evidence?

​__________ is the dimension of quality that addresses the additional characteristics of the product or service beyond the base operating features.

In the Dittenhoefer Fine China​ case, a worker found that the plates had around 2.4 microns of coating applied. Manufacturing was able to correct the problem and save these​ plates, but no one knew how many plates had been shipped before the problem was discovered.

The plates that were already shipped before the problem was corrected resulted in which of the following type of quality​ costs?

Companies focused on improving quality hire Six Sigma Black Belts to work on identifying the root cause of problems and implementing solutions. Hiring Black Belts to keep defects from occurring to begin with results in which of the following type of quality​ costs?

Which of the following is a​ full-time Six Sigma expert who is responsible for Six Sigma​ strategy, training,​ mentoring, deployment and​ results?

The standard that extends the benefits of quality management to all parties that are interested in or affected by a​ business's operations is

In the Dittenhoefer fine china​ case, a worker set the polymer coating machine to 190 degrees to clean the machine and forgot to reset the temperature for production. Dittenhoefer destroyed the​ 2,400 defective plates prior to delivery to the customer.

The destruction of​ 2,400 plates resulted in which of the following type of quality​ costs?

In the Dittenhoefer fine china​ case, workers visually inspected finished items for defects such as chips or cracks. The time and labor cost associated with this inspection resulted in which of the following type of quality​ costs?

The florist checked over the arrangement just prior to loading the vase in the delivery van. It was​ fortunate, because he noticed that lilacs had been included in the arrangement. The customer specifically requested​ "no lilacs," so the florist was able to remove them and make the order right before it left the office for the customer.

This scenario is an example of

Which of the following statements regarding control charts is​ best?

​"Managing the entire organization so that it excels in all dimensions important to the​ customer, including product​ development, marketing and supply​ chain" is the definition of

Total quality management​ (TQM) and Six Sigma are​ equivalent, the latter is simply the latest name for the same set of techniques pioneered by W Edwards Deming.

Which of the following is a principle of TQM that assumes there will always be room for​ improvement, no matter how well an organization is​ doing?

Which of the following is NOT one of the seven core ideas of​ TQM?

W. Edwards Deming is known in quality circles for his

​"The capability of a​ worker, machine, work​ center, plant or organization to produce output per time​ period" is the definition of

​"The maximum output​ capability, allowing for no adjustments for preventative maintenance or unplanned​ downtime" is the definition of

​"The long-term, expected output capability of a resource or​ system" is the definition of

Most companies measure capacity in terms of

Which of the following will move rated capacity closer to theoretical​ capacity?

​"A capacity strategy in which capacity is added in anticipation of​ (before) demand" is the definition of

​"A capacity strategy in which capacity is added only after demand has materialized—typically

a good strategy for​ mature, cost sensitive products and​ services" is the definition of

One capacity strategy has advantages which include​ "assures adequate capacity to meet all demand and preempts​ competitors" and risks which include​ "demand is unpredictable and technology is evolving​ rapidly."

This capacity strategy is

One capacity strategy has advantages which include​ "reduced risk of overbuilding and greater productivity due to higher utilization​ levels" and risks which include​ "reduced availability of products or services during periods of high​ demand."

This capacity strategy is

A company is considering building a hotel in downtown Raleigh. They decide to build the hotel in anticipation of demand because they want to make sure they have adequate capacity to meet all demand and would like to preempt the competition.

This capacity strategy is

​"An approach to visualizing and managing capacity that recognizes that nearly all products and services are created through a series of linked​ process, and in every​ case, there is at least one process step that limits throughput for the entire​ chain" is the formal definition of

​"The total elapsed time needed to complete a business process​ (also known as throughput​ time)" is the definition of

​"A body of theory based on applied statistics that helps managers evaluate the relationship between capacity decisions and important performance​ issues" is the formal definition of

​"For every doubling of cumulative​ output, there is a set percentage reduction in the amount of inputs​ required" is the formal definition of

​"The expenses an organization incurs regardless of the level of business​ activity" is the definition of

Regardless of whether the traditional view of the total cost of quality or the zero defects view of the total cost of quality is​ taken,