Not using people's abilities to its fullest extent.

Which of the following is not part of the basic concepts of TQM?

How does a company knows if their customers are satisfied or not?

Is the totality of features and characteristics of a product or service that bear its ability to satisfy given needs.

In the history of quality, work completed by journeyman and apprentices were evaluated by whom?

The first quality management system was established during what era?

The focus of quality management in the beginning was on the _______________.

Product quality control was determined through inspections involving a lot of series. Which of the following is not part of the process?

Changes in the quality control process from the 1920's happened when?

The new process of quality control checking is now being done every

Is an American Romanian engineer and is widely regarded as the founding father of many of the key quality management programs used by organizations today.

This framework was created to reduce poor quality in the operation.

The Juran Trilogy is composed of what quality elements?pl

To fix what is broken

Continually improving a process that isn't broken or the continous pursuit of perfection

Being innovative and creative to improve quality 

Recreating something or starting over with a clean slate

This management thinker went to Japan after Second World War to assist them with their product and service quality.

What is the first step in the Deming Chain Reaction?

The Fishbone Diagram is created for what specific purpose?

Is a basic input in the decision processes of operations management because they provide information on future demand.

Which of the following is NOT an example of a short range forecast.

What is the first element of a good forecast?

What is the last element of a good forecast?

what is the first step in writing a forecast?

what is the last step in writing a forecast?

The most classic form of generating ideas in a session.

Is also known as role playing, refers to ideas that come to your mind by physically experiencing a situation resembling to your problem.

Is the process of combining two ideas into one.

The process of creating a new product using the design of an existing product or object.

Is the process of building a new product, from ideation all the way to launching.

The stage of executing the business idea into a product.

The stage of putting details, features, and benefits to the product that will be offered.

The stage of now introducing the product to the market.

Is defined as the physical environment in which a service can be performed.

Is concerned with how furnishings, equipment, and machinery are arranged in terms of shape and size and the relationship that exists between them.

One of the most explicit signals that can communicate directly with the customers.

Include an environment's background conditions, such as color, noise, music, and lighting.

Refers to the creation and manufacturing of substandard products just to be revoked, repaired, or scrapped.

The process of producing more than the demand or what is necessary.

Includes the idle time before the next process begins.

Refers to additional material or performing activities that add no value to the product or service.

Refers to the process of moving the material from one place to another.

When the supply is more than the actual needed for the production.

Movement of employees and equipment that does not add value to your product or service.