Which of the following is LEAST likely to happen if you do not pay back your student loans?

Viviane has decided she must increase her numbers of repeat customers in order to establish a more regular clientele and to increase her earnings. Toward this end, she has committed herself to rebooking her clients. If she is to have the highest chance at success in establishing a consistent rebooking process, when should she be thinking about and talking to her clients about getting back in for their second visit?

Which of the following is LEAST likely to be true if you are an employee of a salon, spa, or barbershop?

Theodore always makes it a point to talk to his clients about the other services he offers during his current service. He hopes this will get them to stay a bit longer and add on an additional service. Which of the following is Theodore practicing?

Which of the following BEST represents retailing?

Which of the following is MOST dependent on a loyal client base?

If, as a beauty professional, you are regularly and successfully recommending and selling additional services to your clients, than you have most likely perfected the practice of ______.

Jared is beginning his beauty career at a local establishment. He has studied the industry and has a thorough understanding of what it is like on the job. In which of the following ways will this benefit Jared?

In the beauty and wellness industry, the first step in selling is to sell ______.

When is the BEST time to think about getting your clients back into your salon, spa, or barbershop for their second appointment?

Sherry has recently opened a small establishment. Because she has little money for additional equipment, she will be the only employee for the foreseeable future. Sherry has decided, however, to “give herself a raise” by retailing more. What, exactly, does this mean?

As you become more and more experienced, you should see a reduction in the ______.

Which of the following is MOST likely to increase a beauty professional’s chances of quickly building a solid and loyal clientele?

Although Jamie did not have to set up her own small business, she does pay the owner of the establishment she works at a portion of every client fee in exchange for the use of the station and the space. Jamie is MOST likely a(n) ______.

The first reality of a service position is that your career revolves around ______.

Rhonda works hard as a licensed beauty professional. However, she is one of seven professionals at her business. If Rhonda wants to truly succeed as part of a growing team, which of the following should she AVOID doing?

In order to meet your clients’ needs, you must do all EXCEPT which of the following?

Marcia is your newly hired employee. Although she has been doing a very good job, she has little to no repeat clientele. Recently, she asked for your advice on how she can improve on getting more repeat clients. She tells you that she always calls two days ahead of time to remind clients of their upcoming appointments, always asks them questions about their home maintenance so that she can learn about their individual needs, always showcases the products she uses during the service in case they want to buy any for at-home use, and always follows up two days after the appointment to ask if they want to book a second appointment. Where can you tell Marcia she may be going wrong?

Your first job in this industry will also likely be your ______ job.

Why is it important for you to report all of your income, even cash tips that are not shown on your paycheck?

If you wanted to “give yourself a raise,” the BEST way to do so would be to ______.

Ignacio is currently experiencing the most difficulty he has ever had or likely ever will have as a beauty pro. If Ignacio is like most others who work in the beauty and wellness industry, which of the following is MOST likely true?

The document that outlines the duties and responsibilities of a particular position is known as a(n) ______.

Which of the following represents a similarity between being in beauty and wellness school and working as a professional in the beauty and wellness industry?

How does the U.S. Internal Revenue Service (IRS) categorize independent contractors and booth renters?

You are an instructor of beauty and wellness courses at a local vocational school. Marcus, one of your best students, tells you during class that he has heard other instructors mention the importance of being a “lifelong learner.” Marcus asks your opinion of what, exactly, that means. What do you tell him?

Gina was sure to ask all of the prospective employers she interviewed with for a thorough and written job description before she left each of the interviews she attended. Why was it important for Gina to do this?

What is the best way to record your tips and additional income?

Bernice is a beauty professional at a high-end establishment. Whenever she is treating a client with particularly sore or injured muscles, she always uses the same warming balm. After the service, she always shows the client a jar of the balm that is available for sale and take-home use. By doing so, Bernice is ______.

Which of the following should you AVOID in order to become a good team player?

Jasmine owns a successful business in the downtown area of her community. Since her establishment opened six years ago, she has continuously looked for ways to grow the business and clientele. One of the things she does regularly is speak at public events, such as PTA and social group meetings. Why is this an important thing for Jasmine to do?

A large portion of Harold’s income comes in the form of tips. Because he is careful to do exactly as he was instructed to do by all of his instructors in school, Harold ______.

Winston is your friend and coworker, and has recently confided in you that he is going to start keeping better track of all of his tips to avoid trouble down the road. He told you that from now on, he will be sure to keep a daily log, at the end of each week add the total amount to his income, keep a monthly logbook, and at the end of the year report exactly half of the cash tips to the IRS when filing his taxes. As Winston’s friend, what advice should you give him?

What should you do if you have a conflict with a coworker on the job?

Why would it be beneficial for someone to rent a booth at a salon, spa, or barbershop?

Brenda is a beauty professional who, based on a careful review of her monthly budget, has decided to “give herself a raise.” Which of the following will BEST assist her in doing so?

Which of the following must always be your first concern as a beauty industry professional?

Why should beauty professionals familiarize themselves with a multitude of compensation structures before starting their careers?

Ingrid is worried. Although she has spent a full eight hours of every day this week on the job, she has worked on only four clients. This means that her paycheck will not cover her weekly bills. Which of the following is MOST likely true of Ingrid?

If you are using an expensive product during a service, which of the following should you AVOID doing if you’re trying to sell this product to your client?

Why is being paid an hourly rate usually the best way for new beauty professionals to start out?

Alison has not been thriving in her early career as a beauty professional. She has tried very hard to follow through on what she learned in school by being true to her word, being punctual, putting herself before others, and continuing to be a lifelong learner. Where has Alison gone wrong?

You are hoping to work for a business owner who will hire you as a salaried employee. From which of the following owners should you accept the job offer?

Which of the following is MOST likely to be a benefit of public speaking in front of local groups, such as the PTA or other organizations?

To overcome a client’s objection, ______.

Chair or booth rental might be perfect for individuals who ______.

Being a person who always sees the glass as half full is one important way to be ______.

Reynaldo is a successful beauty professional. His client list is long and loyal. One area where Reynaldo is not as adept as his coworkers, however, is in retailing. Which of the following should Reynaldo always be taking as his first step in successfully selling products?

Jamal is the proud owner of a newly opened establishment in the downtown area of his community. He has been hard at work these past few weeks in an effort to create his business's brand identity. Which of the following will Jamal want to focus on the MOST in those efforts?

Laura is the proud owner and operator of a new beauty business. Because she has just opened her doors, she has a very small budget for getting the word out about her new establishment. Given her financial constraints, which of the following is likely to be Laura’s BEST way to market her new business?

Kendra is considering opening her own full-service establishment. She has just begun taking preliminary steps in that direction. What she knows for certain at this early stage is that she wants to be in charge of making her own rules and is more than responsible enough to meet all of the duties and obligations of running a business. Which of the following business models would MOST likely be best for Kendra?

David needs advice from his friend and mentor, Raul. They went to beauty school together and worked at the same location as beauty pros for five years. Each has always wanted to open his own professional, full-service establishment. However, while David’s business is still a mere idea and dream, with any concrete plans at a standstill, Raul’s has been open and flourishing for more than two years. So, when David finally calls Raul to ask his advice, why does Raul tell David that he must come up with a thorough vision statement?

The only way to guarantee that you will stay in business is to ______.

Maura, a beauty professional at a very popular and trendy downtown establishment, has been considering taking the leap and opening her own business. If she does everything in the right order, which of the following will be her first objective toward achieving her goal of becoming a business owner?

Gwen’s business growth has been at a standstill for months. Her establishment does see its fair share of regular clients, so she has been able to pay the bills, but little new business has come in, and she is worried about the future. Her assistant manager, Darlene, has been trying to convince Gwen to engage in more viral marketing. If she is to do so, what will this MOST likely mean?

A realistic benchmark for the net profit of a salon, spa, or barbershop is ______.

Wilson is in disbelief. He cannot believe that his longtime friend Umberto has opened up his own business after all these years servicing clients. “Maybe you’ve arranged some other business structure to make it work? Because I cannot believe you are a sole proprietor,” says Wilson to Umberto. How can Umberto demonstrate to Wilson that he is, in fact, the sole proprietor of his establishment?

Ursula is working on a description of the key strategic influences of her business, including the varied services she will offer and the high quality she expects those services to provide. What, exactly, is Ursula working on?

What should be your primary concern when planning and constructing the best physical layout for the type of business you envision?

Since Samantha started her business three years ago, there have been constant, nagging issues with her personnel. She is almost to the point where she is considering getting out of the beauty and wellness business altogether. Which of the following is Samantha having problems with?

Franco is trying to convince his business partner, Vicky, that they should be using viral marketing at their business to get the word out more effectively and increase clientele. Vicky is not so sure; she prefers the old-fashioned methods of mail advertisements, occasional radio spots, and word of mouth. “Exactly!” exclaimed Franco when Vicky told him about her feelings. “We need to use good old word of mouth, just in a less old-fashioned way!” Which of the following could be effectively added to the old-fashioned word of mouth that would MOST likely make it viral marketing in Franco’s eyes?

Which of the following is the MOST important question to ask yourself when creating your brand identity?

Which part of your business plan should outline all of the research obtained regarding the clients your business will target?

Because there has been much confusion at Henry’s establishment in the past few months over who should be doing what and why, he has asked his assistant to prepare an outline of employee and management levels and responsibilities and a thorough description of how the business should run when all of the individuals perform according to the outline. What will Henry’s assistant be creating?

Which of the following will be LEAST important in becoming a successful entrepreneur?

Which of the following BEST encapsulates promotional efforts that are paid for and that are directly intended to increase business?

What does adding services and retail sales to your service tickets mean for your business?

Yvonne has just spent the better part of her week interviewing to fill the position vacated when Stacey left to start her own business. Yvonne knows it will be very difficult to replace Stacey because she was one of the most accomplished beauty pros. However, she is determined to do so. One candidate among all others, Tara, did stand out over the course of the week, so Yvonne is probably going to choose to hire her. If Yvonne adheres to the recommendation within the text, why is she likely going to hire Tara over all of the other candidates?

Orlando has been working day and night to open his own business. Two nights ago, he completed his executive summary. Last night, he worked on his financial documents. And today and this evening, he’s been working on his supporting documents. Over the past several days, which of the following has Orlando been preparing?

Why will you need to purchase insurance when you open your own business?

Which of the following is NOT one of the top three ways that clients find a service provider, according to the Professional Beauty Association (PBA)?

Xavier’s instructor has told him repeatedly that in addition to the artistic aspects of the beauty industry, he should also have a keen business knowledge of it. Why did Xavier’s instructor give him this advice?

If you are an owner of a salon, spa, or barbershop, which of the following is TRUE?

Which part of your business plan should include a description of how the business will run administratively?

Which of the following is the BEST vehicle for others to promote you and your business via viral marketing?

What should be done if a client calls to book an appointment with a particular professional on a particular day and time, but that professional is off that day?

Samuel takes pride in running his business efficiently, effectively, and with the best interests of not only his clientele but also his employees in mind. Because of this, his business has been very successful for him. And, with this success, he always tries to share the profits and wealth with those who work so hard for him. With this in mind, which of the following is Samuel LEAST likely to do?

If you are interested in booth rental, which of the following states should you NOT move to?

The key duty of receptionists is ______.

Which of the following types of business ownership is MOST likely to raise capital by offering shares of stock to stockholders?

Your personnel is your ______.

How long is it MOST likely to take to determine and complete all of the aspects of starting your business?

Which of the following is the MOST important reason to create incentives in the form of money or prizes for your employees?

Marketing is the means for ______.

Which of the following is an essential set of benchmarks that, once achieved, helps you to realize your mission and your vision?

Pedro’s friend Juanita has just asked him about the booth rental business he has operated for more than three years. Specifically, Juanita has asked him what advantages there are with booth rental. Which of the following is Pedro MOST likely to tell Juanita?

Which of the following is built into most booth rental agreements?

Javier owns and runs one of the hottest beauty businesses in Manhattan. His clientele includes lots of actors, actresses, and leading, high-power businesspeople. Javier’s establishment services hundreds of clients every week. Which of the following is MOST likely Javier’s biggest expense every month?

The modern version of word of mouth is ______.

You will want to base your business location on ______.