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WorksheetsCommunication in the workplace
Total questions: 20
Worksheet time: 27mins
It ensures that tasks are completed in the most efficient manner and lessens the occurrence of misinformation.
Communication Process
Resource Type
Effective Communication
Work Place Issue
____________ is the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else.
Feedback
Communication
Fields of Experience
Sender-Receiver Communication Model
The message moves through the channel to the ___________, who completes the communication process by interpreting and assigning meaning to the message. This is also known as decoding.
Sender
Noise
Feedback
Receiver
_____________ is the verbal and nonverbal cues receivers convey to indicate their reaction to communication. This can be eye contact, nodding, yeah’s and mmm-hmmm’s.
Feedback
Encoding
Decoding
Gestures
The sender then transmits the message through a __________, which is the method of delivery. For instance, text messages, emails, phone calls, and face-to-face interactions are all examples.
Receiver
Sender
Noise
Channel
The ____________ is the person who initiates the communication. They develop an idea into a message. This is also called encoding.
Channel
Sender
Noise
Receiver
The sender __________ the message.
Decodes
Encodes
The receiver ___________ the message.
Decodes
Encodes
Why do I need to better understand communication? Click all that apply.
As you mature and prepare to enter the workforce, you will encounter many different people with many different fields of experience.
Understanding how communication works will help you be more effective when communicating with others.
Effective communication will allow you to experience fewer misunderstandings, which can cause:
• Friction between people
• Wasting of time
• Mistakes
5. When sending an email it is okay to type the entire message in the Subject line?
True
False
3. When sending a business email... which of the following Greeting is appropriate (Professional)? Click all that apply.
Good Morning
What's Up
Yo
Dear
___________ communication is the exchange of information that occurs without words. It involves visual signs related to gestures, facial expressions and body posture.
Nonverbal
Negative nonverbal
Positive nonverbal
Verbal
Mrs. Reyes talked to her manager she said, “Sir, is it okey that we call our first client, Mrs. Cruz for her reservation? and her boss only wave his hand, meaning it’s okay. What mode of communication demonstrated by Mrs. Reyes boss?
Verbal Communication
Non-Verbal Communication
Written Communication
Effective Communication
The following are the advantage or benefits of good communication, EXCEPT:
Follow set of examples
Solve problems
Diminish profit
Work as part of the team
What are the two types of communication?
Verbal
Physical
Verbal
Non-verbal
Analytical
Structural
Physical
Chemistry
Active listening is..
Listen to reply
Listen to understand
Asking questions for clarification is a sign that you have good listening skills
True
False
What is the definition of communication?
A. The process of sending and receiving messages between two or more persons
B. The act of talking to others
D. The use of body language to convey messages
C. The exchange of information through writing
What are the key components of the communication process?
B. Speaker, listener, topic, medium, response, interference
A. Sender, receiver, message, channel, feedback, noise
C. Writer, reader, content, medium, reaction, disturbance
D. Transmitter, recipient, information, pathway, response, disruption
What are the 5 'C's of effective written communication?
C. Clear, Coherent, Correct, Creative, Complete
A. Clear, Concise, Correct, Courteous, Complete
B. Concise, Coherent, Creative, Courteous, Complete
D. Clear, Concise, Coherent, Creative, Courteous
