Free Printable Week 5 Quiz 1 Combined

1.

A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts?

a)

Ensuring the corporate password is saved correctly in the calendar application

b)

Checking that the ringer volume on the device is high enough to be audible

c)

Installing a third-party calendar application and synchronizing it with the corporate calendar

d)

Remotely wiping the mobile device and reinstalling all applications

2.

A technical lead wants to migrate all common business applications, including email and fileshares, to the cloud. Which of the following cloud concepts should be used?

a)

IaaS

b)

MaaS

c)

PaaS

d)

SaaS

3.

A new version of Windows was released and a piece of software vital to the engineering department will not run on the new version. Which of the following is the
BEST option to enable this department to be able to continue using this software?

a)

Upgrade all workstations and provide a virtual environment for the legacy software.

b)

Do not upgrade any workstations within the organization.

c)

Upgrade all workstations except those used by the engineering department.

d)

Purchase new workstations for the engineering department.

4.

A technician made several upgrades to a computer and then determined the power supplied by the PSU is insufficient. Which of the following would MOST likely cause the insufficiency? (Choose two.)

a)

Upgrading the graphics card

b)

Adding an optical drive

c)

Replacing the HDD with an SSD

d)

Adding more RAM

e)

Adding a CMOS battery

5.

A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port.
Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?

a)

USB

b)

HDMI

c)

Bluetooth

d)

Lightning

6.

Which of the following network types would be used in a server room to connect virtual servers to high-speed storage?

a)

SAN

b)

WAN

c)

PAN

d)

MAN

7.

A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible. Which of the following BEST satisfies this requirement?

a)

M.2 NVMe SSD

b)

mSATA SSD

c)

2.5 SATA SSD

d)

2.5 SAS HHD

8.

The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed.
Which of the following is the BEST cloud deployment model for this request?

a)

Private

b)

Community

c)

Hybrid

d)

Public

9.

A user sends a print job to a network printer, and the print job uses double the amount of paper as expected. Which of the following should the user configure to get the expected result?

a)

Duplex

b)

Collate

c)

Landscape

d)

Transparency

10.

A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT?

a)

Conduct external or internal research based on symptoms.

b)

Inquire about environmental or infrastructure changes.

c)

Establish a plan of action to resolve the problem and implement the solution.

d)

Document the findings, actions, and outcomes.

11.

A startup company is outgrowing its current office space and is requiring employees to work remotely. The company must comply with government-enforced requirements to safeguard all aspects of data, so the IT department plans to maintain complete control over users' operating systems. Which of the following should the IT department implement?

a)

VDI

b)

IaaS

c)

VPN

d)

SaaS

12.

Which of the following would be the BEST reason to use a virtual machine as a sandbox?

a)

To test new software in a safe environment

b)

To increase the efficient use of computing resources

c)

To run multiple machines on the same hardware

d)

To have dedicated hardware for a single system

13.

Which of the following would MOST likely be used to connect one or more devices to the internet in a SOHO?

a)

Router

b)

Hub

c)

Ethernet gateway

d)

Wireless access point

14.

A technician is preparing to set up a gaming computer with the following components:
✑ Discrete, high-end graphics card
✑ Video capture card
✑ High-end processor
✑ Multiple hard drives
✑ USB 3.0 hub
✑ Sound card
Which of the following options is the MOST important for the technician to consider before building the gaming computer?

a)

Power supply wattage rating

b)

Redundant power supply

c)

Modular power supply

d)

20-pin vs. 24-pin power adapter

15.

Which of the following is the PRIMARY security concern with virtual machine escape?

a)

Compromising the hypervisor

b)

Cross-site scripting

c)

Overutilization of resources

d)

Rogue virtual machines installed on the hypervisor

16.

An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy?

a)

Coaxial

b)

Plenum

c)

Cat 5e

d)

Fiber

17.

A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Choose three.)

a)

Using the device as a Wi-Fi hotspot

b)

A failing battery

c)

Too many open applications

d)

Less than 15% free storage space on the phone

e)

Recurring prompts to install OS updates

18.

A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router's WAN port. Which of the following addresses did the technician MOST likely configure on the router?

a)

19.45.7.28

b)

10.1.50.30

c)

169.254.168.10

d)

172.22.40.6

19.

A technician is diagnosing a workstation that shuts down unexpectedly during a burn-in test. Which of the following is the MOST likely cause for this symptom?

a)

Overheating

b)

Faulty CMOS battery

c)

OS update issue

d)

Faulty RAM

20.

The help desk received a ticket regarding issues with a laser printer. The printer has had repairs previously for scanning issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced to resolve this issue?

a)

Fuser

b)

Waste container

c)

Roller

d)

Toner

21.

Which of the following types of devices MOST often uses a Thunderbolt cable?

a)

Apple laptop

b)

Linux PC

c)

Android mobile

d)

Chromebook

22.

A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The fuser was just installed a few weeks ago, as indicated by the service history. Which of the following should the technician do NEXT?

a)

Remove the paper and let the fuser cool down.

b)

Disable the printer for repairs.

c)

Install a printer roller kit.

d)

Replace the paper with thicker paper stock.

23.

A user reports limited or no connectivity on a laptop. A technician runs ipconfig /all with the following result:
IPv4 connectivity...limited or none

IPv4 address...169.254.254.1 -
subnet mask...255.255.0.0
default gateway...
Which of the following is the MOST likely cause of this issue?

a)

DHCP failure

b)

ARP cache

c)

DNS resolution

d)

Duplicate IP address

24.

A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?

a)

Use a Wi-Fi analyzer to determine whether the channel in use is overcrowded and to identify which channel the mesh network should use for best performance.

b)

Relocate any large, dense, solid, and metal objects, such as mirrors and file cabinets, in the mesh network coverage area to the perimeter so that wireless reflections, absorptions, and occlusions are minimized.

c)

Use the signal strength indicator on a mobile device to roam the coverage area and generate a heat map to isolate zones with weak signals.

d)

Turn off broadcasting of the SSID on the mesh network so that other networks cannot see it.

25.

Which of the following are default ports for HTTP and HTTPS traffic? (Choose two.)

a)

80

b)

443

c)

23

d)

25

e)

143

26.

A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts?

a)

Ensuring the corporate password is saved correctly in the calendar application

b)

Checking that the ringer volume on the device is high enough to be audible

c)

Installing a third-party calendar application and synchronizing it with the corporate calendar

d)

Remotely wiping the mobile device and reinstalling all applications

27.

A technical lead wants to migrate all common business applications, including email and fileshares, to the cloud. Which of the following cloud concepts should be used?

a)

IaaS

b)

MaaS

c)

PaaS

d)

SaaS

28.

A new version of Windows was released and a piece of software vital to the engineering department will not run on the new version. Which of the following is the
BEST option to enable this department to be able to continue using this software?

a)

Upgrade all workstations and provide a virtual environment for the legacy software.

b)

Do not upgrade any workstations within the organization.

c)

Upgrade all workstations except those used by the engineering department.

d)

Purchase new workstations for the engineering department.

29.

A technician made several upgrades to a computer and then determined the power supplied by the PSU is insufficient. Which of the following would MOST likely cause the insufficiency? (Choose two.)

a)

Upgrading the graphics card

b)

Adding an optical drive

c)

Replacing the HDD with an SSD

d)

Adding more RAM

e)

Adding a CMOS battery

30.

A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port.
Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?

a)

USB

b)

HDMI

c)

Bluetooth

d)

Lightning

31.

Which of the following network types would be used in a server room to connect virtual servers to high-speed storage?

a)

SAN

b)

WAN

c)

PAN

d)

MAN

32.

A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible. Which of the following BEST satisfies this requirement?

a)

M.2 NVMe SSD

b)

mSATA SSD

c)

2.5 SATA SSD

d)

2.5 SAS HHD

33.

The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed.
Which of the following is the BEST cloud deployment model for this request?

a)

Private

b)

Community

c)

Hybrid

d)

Public

34.

A user sends a print job to a network printer, and the print job uses double the amount of paper as expected. Which of the following should the user configure to get the expected result?

a)

Duplex

b)

Collate

c)

Landscape

d)

Transparency

35.

A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT?

a)

Conduct external or internal research based on symptoms.

b)

Inquire about environmental or infrastructure changes.

c)

Establish a plan of action to resolve the problem and implement the solution.

d)

Document the findings, actions, and outcomes.

36.

A startup company is outgrowing its current office space and is requiring employees to work remotely. The company must comply with government-enforced requirements to safeguard all aspects of data, so the IT department plans to maintain complete control over users' operating systems. Which of the following should the IT department implement?

a)

VDI

b)

IaaS

c)

VPN

d)

SaaS

37.

Which of the following would be the BEST reason to use a virtual machine as a sandbox?

a)

To test new software in a safe environment

b)

To increase the efficient use of computing resources

c)

To run multiple machines on the same hardware

d)

To have dedicated hardware for a single system

38.

Which of the following would MOST likely be used to connect one or more devices to the internet in a SOHO?

a)

Router

b)

Hub

c)

Ethernet gateway

d)

Wireless access point

39.

A technician is preparing to set up a gaming computer with the following components:
✑ Discrete, high-end graphics card
✑ Video capture card
✑ High-end processor
✑ Multiple hard drives
✑ USB 3.0 hub
✑ Sound card
Which of the following options is the MOST important for the technician to consider before building the gaming computer?

a)

Power supply wattage rating

b)

Redundant power supply

c)

Modular power supply

d)

20-pin vs. 24-pin power adapter

40.

Which of the following is the PRIMARY security concern with virtual machine escape?

a)

Compromising the hypervisor

b)

Cross-site scripting

c)

Overutilization of resources

d)

Rogue virtual machines installed on the hypervisor

41.

An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy?

a)

Coaxial

b)

Plenum

c)

Cat 5e

d)

Fiber

42.

A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Choose three.)

a)

Using the device as a Wi-Fi hotspot

b)

A failing battery

c)

Too many open applications

d)

Less than 15% free storage space on the phone

e)

Recurring prompts to install OS updates

43.

A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router's WAN port. Which of the following addresses did the technician MOST likely configure on the router?

a)

19.45.7.28

b)

10.1.50.30

c)

169.254.168.10

d)

172.22.40.6

44.

A technician is diagnosing a workstation that shuts down unexpectedly during a burn-in test. Which of the following is the MOST likely cause for this symptom?

a)

Overheating

b)

Faulty CMOS battery

c)

OS update issue

d)

Faulty RAM

45.

The help desk received a ticket regarding issues with a laser printer. The printer has had repairs previously for scanning issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced to resolve this issue?

a)

Fuser

b)

Waste container

c)

Roller

d)

Toner

46.

Which of the following types of devices MOST often uses a Thunderbolt cable?

a)

Apple laptop

b)

Linux PC

c)

Android mobile

d)

Chromebook

47.

A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The fuser was just installed a few weeks ago, as indicated by the service history. Which of the following should the technician do NEXT?

a)

Remove the paper and let the fuser cool down.

b)

Disable the printer for repairs.

c)

Install a printer roller kit.

d)

Replace the paper with thicker paper stock.

48.

A user reports limited or no connectivity on a laptop. A technician runs ipconfig /all with the following result:
IPv4 connectivity...limited or none

IPv4 address...169.254.254.1 -
subnet mask...255.255.0.0
default gateway...
Which of the following is the MOST likely cause of this issue?

a)

DHCP failure

b)

ARP cache

c)

DNS resolution

d)

Duplicate IP address

49.

A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?

a)

Use a Wi-Fi analyzer to determine whether the channel in use is overcrowded and to identify which channel the mesh network should use for best performance.

b)

Relocate any large, dense, solid, and metal objects, such as mirrors and file cabinets, in the mesh network coverage area to the perimeter so that wireless reflections, absorptions, and occlusions are minimized.

c)

Use the signal strength indicator on a mobile device to roam the coverage area and generate a heat map to isolate zones with weak signals.

d)

Turn off broadcasting of the SSID on the mesh network so that other networks cannot see it.

50.

Which of the following are default ports for HTTP and HTTPS traffic? (Choose two.)

a)

80

b)

443

c)

23

d)

25

e)

143

51.

Documents are not printing out correctly from a laser printer at a conference. Some of the print is missing, and the pages come out unreadable. Which of the following should a technician do to fix this issue?

a)

Exchange the transfer roller.

b)

Recalibrate the printer.

c)

Clear the jam.

d)

Replace the fuser assembly.

52.

Which of the following is an unsecure remote access protocol?

a)

Telnet

b)

SSH

c)

HTTPS

d)

SFTP

53.

Which of the following cable types is the standard connector on printers?

a)

USB

b)

DVI

c)

eSATA

d)

Lightning

54.

Which of the following is the MAXIMUM power PoE+ provides?

a)

30W

b)

15.4W

c)

60W

d)

95W

55.

A user reports the touch screen on an Android smartphone is not responding to any input. The technician has cleared the cache, restarted the phone, and ensured the phone is fully charged. The issue still persists. Which of the following should the technician replace on the phone to MOST likely resolve the issue?

a)

Digitizer

b)

System on a chip

c)

Accelerometer

d)

Gyroscope

56.

Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?

a)

Utilize a grounding strap

b)

Verify the RAM temperature

c)

Unplug one power cable

d)

Replace the RAM while the server is running

57.

A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?

a)

Restart the modem and run an online internet connection and speed diagnostic tool.

b)

Guide the customer on how to upgrade the internet plan with the provider in order to improve latency

c)

Explain to the customer this is not an issue; this situation is normal for this type of internet connection.

d)

Replace the modem because it is not working correctly based on the test result.

58.

An end user contacted a technician about a laser printer that was no longer printing images on the left side of the page. The technician replaced the toner cartridge, but the issue has persisted. Which of the following should the technician perform NEXT?

a)

Replace the imaging drum

b)

Realign the pickup rollers.

c)

Clean the duplexing assembly.

d)

Calibrate the printer

59.

A systems administrator has been tasked with allowing SMTP traffic through the system's host-based firewall. Which of the following ports should the administrator enable?

a)

25

b)

23

c)

80

d)

161

60.

A technician is monitoring all outbound traffic in a SOHO. Which of the following is the MOST cost-effective solution to monitor the traffic?

a)

Network tap

b)

Spectrum analyzer

c)

Loopback plug

d)

Toner probe

61.

A technician recently discovered the root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users. Which of the following actions should the technician perform NEXT?

a)

Write a knowledge base article in the ticketing software to expedite future incidents.

b)

Submit a bug report to the developer of the application, along with the steps taken to resolve the issue.

c)

Work with the developer to proactively collect the application logs to identify future errors of this type.

d)

Send an email communication to the company about the issue and the steps taken to resolve it.

62.

A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors. Which of the following accessories should the systems administrator deploy to BEST meet the new user's needs?

a)

Docking station with DisplayPort

b)

PoE switch

c)

USB-C hub with power delivery

d)

KVM switch with audio

63.

Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network?

a)

Switches only send data to the specific computer, while hubs send data to all computers inside the network.

b)

Switches compress data, while hubs send uncompressed data.

c)

Switches receive data and route it to all computers inside the network, while hubs receive data and do not route.

d)

Switches scramble data, while hubs send data in the original form.

64.

Which of the following network devices would an administrator use to distribute traffic evenly throughout multiple nodes?

a)

Load balancer

b)

Bridge

c)

Proxy server

d)

Switch

e)

Firewall

65.

A technician is investigating the output shown on a monitor. The output is clear, but it has a pink hue. The technician has replaced the video card and updated the graphics drivers. Which of the following would be the MOST likely cause?

a)

Physical cabling issues

b)

Burned-out bulb

c)

Display burn-in

d)

Incorrect data source

66.

A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency?

a)

Configuring all devices with different channels

b)

Enabling and configuring a 5GHz antenna

c)

Configuring separate IP ranges

d)

Enabling multiple SSIDs

67.

In which of the following places is a laptop's wireless antenna MOST likely located?

a)

In the bezel of the lid

b)

Near the network interface card

c)

Underneath the battery

d)

Integrated into the motherboard

68.

A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?

a)

Cat 5

b)

Cat 5e

c)

Cat 6

d)

Cat 6a

69.

Which of the following describes the BEST use case for a client-side hypervisor?

a)

For a software developer who is required to test an application in many environments

b)

When the data center environment is out of resources for a new server

c)

As a cost-saving measure to allow multiple users on one computer

d)

To provide a backup to cloud-based solutions during internet failures

70.

A technician needs to install a cost-effective storage device into a rackmount server that will be used as a VM host. This storage will be used for all VMs that run from the server. Which of the following should be used?

a)

15,000rpm drive

b)

Optical disk drive

c)

eMMC storage device

d)

RAID 10 array

71.

A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?

a)

Install an updated printer driver on the print server.

b)

Change the language settings on the printers.

c)

Reboot all the machines having the issues.

d)

Reboot all the printers.

72.

A user visits the help desk to report that a smartphone takes more than a day to fully charge. The user already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?

a)

Verify the power rating of the charger.

b)

Ensure all unnecessary connectivity features are disabled.

c)

Check that all missing smartphone OS updates are applied.

d)

Complete a factory reset of the phone.

73.

User attempted to install an application on a desktop, and the installation attempt failed. Technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?

a)

Determine the source of the installation file.

b)

Attempt to reinstall the application.

c)

Verify the system functionality.

d)

Test the functionality of the antivirus.

e)

Complete the final report.

74.

A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational. Which of the following steps should the technician complete NEXT?

a)

Consider another possible cause of the issue.

b)

Reinstall the operating system.

c)

Configure a new RAID array.

d)

Restore the latest backup of the system.

75.

A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?

a)

Test the RAM in different slots, one at a time.

b)

Remove and test the power supply.

c)

Replace the motherboard.

d)

Change the CMOS battery.

76.

A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts?

a)

Ensuring the corporate password is saved correctly in the calendar application

b)

Checking that the ringer volume on the device is high enough to be audible

c)

Installing a third-party calendar application and synchronizing it with the corporate calendar

d)

Remotely wiping the mobile device and reinstalling all applications

77.

A technical lead wants to migrate all common business applications, including email and fileshares, to the cloud. Which of the following cloud concepts should be used?

a)

IaaS

b)

MaaS

c)

PaaS

d)

SaaS

78.

A new version of Windows was released and a piece of software vital to the engineering department will not run on the new version. Which of the following is the
BEST option to enable this department to be able to continue using this software?

a)

Upgrade all workstations and provide a virtual environment for the legacy software.

b)

Do not upgrade any workstations within the organization.

c)

Upgrade all workstations except those used by the engineering department.

d)

Purchase new workstations for the engineering department.

79.

A technician made several upgrades to a computer and then determined the power supplied by the PSU is insufficient. Which of the following would MOST likely cause the insufficiency? (Choose two.)

a)

Upgrading the graphics card

b)

Adding an optical drive

c)

Replacing the HDD with an SSD

d)

Adding more RAM

e)

Adding a CMOS battery

80.

A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port.
Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?

a)

USB

b)

HDMI

c)

Bluetooth

d)

Lightning

81.

Which of the following network types would be used in a server room to connect virtual servers to high-speed storage?

a)

SAN

b)

WAN

c)

PAN

d)

MAN

82.

A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible. Which of the following BEST satisfies this requirement?

a)

M.2 NVMe SSD

b)

mSATA SSD

c)

2.5 SATA SSD

d)

2.5 SAS HHD

83.

The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed.
Which of the following is the BEST cloud deployment model for this request?

a)

Private

b)

Community

c)

Hybrid

d)

Public

84.

A user sends a print job to a network printer, and the print job uses double the amount of paper as expected. Which of the following should the user configure to get the expected result?

a)

Duplex

b)

Collate

c)

Landscape

d)

Transparency

85.

A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT?

a)

Conduct external or internal research based on symptoms.

b)

Inquire about environmental or infrastructure changes.

c)

Establish a plan of action to resolve the problem and implement the solution.

d)

Document the findings, actions, and outcomes.

86.

A startup company is outgrowing its current office space and is requiring employees to work remotely. The company must comply with government-enforced requirements to safeguard all aspects of data, so the IT department plans to maintain complete control over users' operating systems. Which of the following should the IT department implement?

a)

VDI

b)

IaaS

c)

VPN

d)

SaaS

87.

Which of the following would be the BEST reason to use a virtual machine as a sandbox?

a)

To test new software in a safe environment

b)

To increase the efficient use of computing resources

c)

To run multiple machines on the same hardware

d)

To have dedicated hardware for a single system

88.

Which of the following would MOST likely be used to connect one or more devices to the internet in a SOHO?

a)

Router

b)

Hub

c)

Ethernet gateway

d)

Wireless access point

89.

A technician is preparing to set up a gaming computer with the following components:
✑ Discrete, high-end graphics card
✑ Video capture card
✑ High-end processor
✑ Multiple hard drives
✑ USB 3.0 hub
✑ Sound card
Which of the following options is the MOST important for the technician to consider before building the gaming computer?

a)

Power supply wattage rating

b)

Redundant power supply

c)

Modular power supply

d)

20-pin vs. 24-pin power adapter

90.

Which of the following is the PRIMARY security concern with virtual machine escape?

a)

Compromising the hypervisor

b)

Cross-site scripting

c)

Overutilization of resources

d)

Rogue virtual machines installed on the hypervisor

91.

An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy?

a)

Coaxial

b)

Plenum

c)

Cat 5e

d)

Fiber

92.

A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Choose three.)

a)

Using the device as a Wi-Fi hotspot

b)

A failing battery

c)

Too many open applications

d)

Less than 15% free storage space on the phone

e)

Recurring prompts to install OS updates

93.

A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router's WAN port. Which of the following addresses did the technician MOST likely configure on the router?

a)

19.45.7.28

b)

10.1.50.30

c)

169.254.168.10

d)

172.22.40.6

94.

A technician is diagnosing a workstation that shuts down unexpectedly during a burn-in test. Which of the following is the MOST likely cause for this symptom?

a)

Overheating

b)

Faulty CMOS battery

c)

OS update issue

d)

Faulty RAM

95.

The help desk received a ticket regarding issues with a laser printer. The printer has had repairs previously for scanning issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced to resolve this issue?

a)

Fuser

b)

Waste container

c)

Roller

d)

Toner

96.

Which of the following types of devices MOST often uses a Thunderbolt cable?

a)

Apple laptop

b)

Linux PC

c)

Android mobile

d)

Chromebook

97.

A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The fuser was just installed a few weeks ago, as indicated by the service history. Which of the following should the technician do NEXT?

a)

Remove the paper and let the fuser cool down.

b)

Disable the printer for repairs.

c)

Install a printer roller kit.

d)

Replace the paper with thicker paper stock.

98.

A user reports limited or no connectivity on a laptop. A technician runs ipconfig /all with the following result:
IPv4 connectivity...limited or none

IPv4 address...169.254.254.1 -
subnet mask...255.255.0.0
default gateway...
Which of the following is the MOST likely cause of this issue?

a)

DHCP failure

b)

ARP cache

c)

DNS resolution

d)

Duplicate IP address

99.

A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?

a)

Use a Wi-Fi analyzer to determine whether the channel in use is overcrowded and to identify which channel the mesh network should use for best performance.

b)

Relocate any large, dense, solid, and metal objects, such as mirrors and file cabinets, in the mesh network coverage area to the perimeter so that wireless reflections, absorptions, and occlusions are minimized.

c)

Use the signal strength indicator on a mobile device to roam the coverage area and generate a heat map to isolate zones with weak signals.

d)

Turn off broadcasting of the SSID on the mesh network so that other networks cannot see it.

100.

Which of the following are default ports for HTTP and HTTPS traffic? (Choose two.)

a)

80

b)

443

c)

23

d)

25

e)

143

101.

Documents are not printing out correctly from a laser printer at a conference. Some of the print is missing, and the pages come out unreadable. Which of the following should a technician do to fix this issue?

a)

Exchange the transfer roller.

b)

Recalibrate the printer.

c)

Clear the jam.

d)

Replace the fuser assembly.

102.

Which of the following is an unsecure remote access protocol?

a)

Telnet

b)

SSH

c)

HTTPS

d)

SFTP

103.

Which of the following cable types is the standard connector on printers?

a)

USB

b)

DVI

c)

eSATA

d)

Lightning

104.

Which of the following is the MAXIMUM power PoE+ provides?

a)

30W

b)

15.4W

c)

60W

d)

95W

105.

A user reports the touch screen on an Android smartphone is not responding to any input. The technician has cleared the cache, restarted the phone, and ensured the phone is fully charged. The issue still persists. Which of the following should the technician replace on the phone to MOST likely resolve the issue?

a)

Digitizer

b)

System on a chip

c)

Accelerometer

d)

Gyroscope

106.

Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?

a)

Utilize a grounding strap

b)

Verify the RAM temperature

c)

Unplug one power cable

d)

Replace the RAM while the server is running

107.

A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?

a)

Restart the modem and run an online internet connection and speed diagnostic tool.

b)

Guide the customer on how to upgrade the internet plan with the provider in order to improve latency

c)

Explain to the customer this is not an issue; this situation is normal for this type of internet connection.

d)

Replace the modem because it is not working correctly based on the test result.

108.

An end user contacted a technician about a laser printer that was no longer printing images on the left side of the page. The technician replaced the toner cartridge, but the issue has persisted. Which of the following should the technician perform NEXT?

a)

Replace the imaging drum

b)

Realign the pickup rollers.

c)

Clean the duplexing assembly.

d)

Calibrate the printer

109.

A systems administrator has been tasked with allowing SMTP traffic through the system's host-based firewall. Which of the following ports should the administrator enable?

a)

25

b)

23

c)

80

d)

161

110.

A technician is monitoring all outbound traffic in a SOHO. Which of the following is the MOST cost-effective solution to monitor the traffic?

a)

Network tap

b)

Spectrum analyzer

c)

Loopback plug

d)

Toner probe

111.

A technician recently discovered the root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users. Which of the following actions should the technician perform NEXT?

a)

Write a knowledge base article in the ticketing software to expedite future incidents.

b)

Submit a bug report to the developer of the application, along with the steps taken to resolve the issue.

c)

Work with the developer to proactively collect the application logs to identify future errors of this type.

d)

Send an email communication to the company about the issue and the steps taken to resolve it.

112.

A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors. Which of the following accessories should the systems administrator deploy to BEST meet the new user's needs?

a)

Docking station with DisplayPort

b)

PoE switch

c)

USB-C hub with power delivery

d)

KVM switch with audio

113.

Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network?

a)

Switches only send data to the specific computer, while hubs send data to all computers inside the network.

b)

Switches compress data, while hubs send uncompressed data.

c)

Switches receive data and route it to all computers inside the network, while hubs receive data and do not route.

d)

Switches scramble data, while hubs send data in the original form.

114.

Which of the following network devices would an administrator use to distribute traffic evenly throughout multiple nodes?

a)

Load balancer

b)

Bridge

c)

Proxy server

d)

Switch

e)

Firewall

115.

A technician is investigating the output shown on a monitor. The output is clear, but it has a pink hue. The technician has replaced the video card and updated the graphics drivers. Which of the following would be the MOST likely cause?

a)

Physical cabling issues

b)

Burned-out bulb

c)

Display burn-in

d)

Incorrect data source

116.

A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency?

a)

Configuring all devices with different channels

b)

Enabling and configuring a 5GHz antenna

c)

Configuring separate IP ranges

d)

Enabling multiple SSIDs

117.

In which of the following places is a laptop's wireless antenna MOST likely located?

a)

In the bezel of the lid

b)

Near the network interface card

c)

Underneath the battery

d)

Integrated into the motherboard

118.

A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?

a)

Cat 5

b)

Cat 5e

c)

Cat 6

d)

Cat 6a

119.

Which of the following describes the BEST use case for a client-side hypervisor?

a)

For a software developer who is required to test an application in many environments

b)

When the data center environment is out of resources for a new server

c)

As a cost-saving measure to allow multiple users on one computer

d)

To provide a backup to cloud-based solutions during internet failures

120.

A technician needs to install a cost-effective storage device into a rackmount server that will be used as a VM host. This storage will be used for all VMs that run from the server. Which of the following should be used?

a)

15,000rpm drive

b)

Optical disk drive

c)

eMMC storage device

d)

RAID 10 array

121.

A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?

a)

Install an updated printer driver on the print server.

b)

Change the language settings on the printers.

c)

Reboot all the machines having the issues.

d)

Reboot all the printers.

122.

A user visits the help desk to report that a smartphone takes more than a day to fully charge. The user already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?

a)

Verify the power rating of the charger.

b)

Ensure all unnecessary connectivity features are disabled.

c)

Check that all missing smartphone OS updates are applied.

d)

Complete a factory reset of the phone.

123.

User attempted to install an application on a desktop, and the installation attempt failed. Technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?

a)

Determine the source of the installation file.

b)

Attempt to reinstall the application.

c)

Verify the system functionality.

d)

Test the functionality of the antivirus.

e)

Complete the final report.

124.

A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational. Which of the following steps should the technician complete NEXT?

a)

Consider another possible cause of the issue.

b)

Reinstall the operating system.

c)

Configure a new RAID array.

d)

Restore the latest backup of the system.

125.

A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?

a)

Test the RAM in different slots, one at a time.

b)

Remove and test the power supply.

c)

Replace the motherboard.

d)

Change the CMOS battery.

126.

A user who works with sensitive data has a computer configured with hard drive encryption. The TPM is active and hosting the encrypted key. After an upgrade to the motherboard, RAM, and video card, the hard drive is not booting, and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?

a)

Boot into the BIOS and enable the TPM on the new motherboard.

b)

Use data recovery software to find and recover the hard drive information.

c)

Access the BIOS and select to rebuild the degraded RAID array.

d)

Return the replaced motherboard back to the computer.

127.

A user that works in sales is reporting that the output on each page printed from a laser printer has duplicate images. Which of the following should be performed FIRST to eliminate the ghost images?

a)

Clean the toner drums and rollers.

b)

Change the paper weight setting.

c)

Replace the printer's fuser.

d)

Upgrade the printer firmware.

128.

A technician is setting up a laptop with an encrypted hard drive. The laptop will securely store a PIN that the user will input at log-on. Which of the following must be installed to set up this configuration?

a)

TPM

b)

HSM

c)

UEFI

d)

ARM

129.

A technician goes to a classroom to troubleshoot a projector that occasionally powers off. The technician recreates the issue and notices the projector will not power back on until approximately 15 minutes have passed. After 15 minutes of being powered on, the projector shuts off again. Which of the following should the technician perform NEXT to resolve the issue?

a)

Clean the filter.

b)

Adjust the standby timeout.

c)

Check the power cable connection.

d)

Replace the bulb.

130.

Which of the following would an administrator use to migrate virtual machines from on premises to the cloud?

a)

IaaS

b)

SaaS

c)

DBaaS

d)

DRaaS

131.

A user is unable to plug a USB 3.0 device into a USB port. Upon inspection, a technician notices the USB 3.0 port appears to be slightly smaller than the other connections. Which of the following is the MOST likely cause?

a)

The USB port belongs to a different form factor.

b)

A foreign object is stuck inside the port.

c)

The cable connection utilized the wrong orientation.

d)

The USB cable is physically damaged.

132.

A technician is replacing a ribbon on a printer that produces faded text and images when printing. Which of the following types of printers is the technician working on?

a)

Impact

b)

Inkjet

c)

Laser

d)

Thermal

133.

A drive failed on a server that was leveraging a RAID disk configuration. The server administrator would like to rebuild the array so it can withstand a potential multidrive failure in the future. Which of the following RAID configurations will the administrator MOST likely select?

a)

10

b)

0

c)

1

d)

5

134.

A user is expecting a visit from a new customer, and the company's ADSL link has suddenly gone down. Which of the following should the user do to access a smartphone's 4G internet connection from the laptop?

a)

Configure a hotspot.

b)

Set up a VPN.

c)

Activate NFC.

d)

Use a USB cable.

135.

A user's laptop is running out of disk space and requires a new hard drive. The user wants to replace the existing hard drive with the fastest possible 1TB HDD. A technician assesses the user's hardware and determines the connections that are available. Which of the following drive types should the technician recommend as the BEST choice?

a)

1TB SAS

b)

1TB NVMe SSD

c)

1TB flash drive

d)

1TB SATA SSD

136.

Every time a user sends a print job, the user must walk over to the printer and press OK before the job will print. The same issue is occurring for multiple users. Which of the following is the MOST likely cause of the issue?

a)

The default paper type has been changed.

b)

The wrong network printer queue is being used.

c)

The network printer is on the wrong VLAN.

d)

The print server has outdated print drivers.

137.

Which of the following concepts would be used by an online retailer to quickly add more web servers during peak sales times?

a)

Rapid elasticity

b)

Community cloud

c)

High availability

d)

Metered service

138.

A network technician has been tasked with creating a patch cable. The RJ45 connectors will not stay attached to the cable. Which of the following tools is needed to fix this issue?

a)

Crimper

b)

Cable tester

c)

Punchdown tool

d)

Loopback plug

139.

To control costs, a company provides a limited number of users with company phones. One of these users opens a support ticket because the phone no longer allows Internet browsing over a cellular connection. The user acknowledges that the phone worked before the user’s child streamed several movies using the device. Which of the following describes why the phone cannot browse the internet?

a)

The device has a data cap and has reached that limit.

b)

The child accidentally connected to a neighbor’s WLAN.

c)

The company’s group policy disabled the device.

d)

The device’s plan has been unpaid.

140.

A user’s desktop computer slows down after a few minutes of use, and the fans alternate between silent and very loud. Which of the following is MOST likely failing, therefore causing these symptoms?

a)

CPU fan

b)

Memory

c)

Power supply

d)

Hard drive

141.

A customer brings a phone to a repair shop because it is experiencing extreme slowness and applications are crashing. A technician attempts to install a diagnostic application, but the installation fails. Which of the following should the technician do FIRST to troubleshoot the issue?

a)

Check the storage space.

b)

Inspect the screen for damage.

c)

Install the latest updates.

d)

Recalibrate the digitizer.

142.

A user is unable to connect a mobile phone while in a car. However, a second mobile device is able to connect in the same car. Which of the following settings should the user check on the first phone?

a)

Bluetooth

b)

Wi-Fi

c)

Hotspot

d)

Location

143.

A new computer was plugged into a port that was used by a legacy network printer prior to the completion of an office remodeling project. The user who was assigned to the new computer has been reporting an issue with slow network speeds. A technician verified the NIC is functioning properly and the drivers are up to date, and then swaps out the Cat 6 patch cable. However, the issue persists. Which of the following troubleshooting steps should the technician take NEXT?

a)

Check the speed and duplex settings on the switch.

b)

Verify which port the VLAN is assigned to.

c)

Ensure settings within the computer’s BIOS.

d)

Replace the cable that runs from the user’s desk to the patch panel.

144.

A bank wants to leverage cloud computing but would like a cloud solution in which infrastructure is shared with businesses in the same industry. Which of the following cloud models would BEST address the bank’s need?

a)

Community

b)

Private

c)

Hybrid

d)

Public

145.

Which of the following wireless technologies has the MOST range and wireless throughput?

a)

802.11ax

b)

802.11ac

c)

802.11b/g/n

d)

802.11g

146.

Which of the following cables replaced the Apple 30-pin connector and is also reversible?

a)

Lightning

b)

USB-C

c)

miniUSB

d)

DisplayPort

147.

New memory modules were installed in several Windows desktops, but some users are still reporting performance issues. Upon investigation, a systems administrator notices the desktop has not recognized the new memory modules. Which of the following should the systems administrator perform to help resolve this issue?

a)

Configure appropriate settings within the BIOS.

b)

Replace the RAM.

c)

Modify the boot.ini file.

d)

Install the required drivers through the Control Panel.

148.

A remote user called the help desk to report a notification indicating there is limited or no connectivity. The user can access local file folders and other local machines but none of the organization’s servers or network items. Web pages do not appear to function either. Which of the following is the MOST likely cause of the issue?

a)

The user’s internet connection is down.

b)

The user’s domain account is locked out.

c)

The user’s switch has stopped working.

d)

The user’s IP address needs to be renewed.

149.

A technician needs to install RAM into a rackmount server that will be used as a VM host. Which of the following would be BEST to install?

a)

ECC

b)

SODIMM

c)

VRAM

d)

DDR4

150.

A technician has noticed that a monitored server is receiving a disk failure notice during startup. When the technician clicks to continue, the machine still seems to startup into Windows but at a much slower speed. The technician looks at the BIOS information and sees the machine utilizes a RAID 5 configuration. Which of the following does the technician MOST likely need to perform?

a)

Replace the failed drives.

b)

Reinstall the HDD drivers.

c)

Rebuild the RAID.

d)

Restart the system.

151.

A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts?

a)

Ensuring the corporate password is saved correctly in the calendar application

b)

Checking that the ringer volume on the device is high enough to be audible

c)

Installing a third-party calendar application and synchronizing it with the corporate calendar

d)

Remotely wiping the mobile device and reinstalling all applications

152.

A technical lead wants to migrate all common business applications, including email and fileshares, to the cloud. Which of the following cloud concepts should be used?

a)

IaaS

b)

MaaS

c)

PaaS

d)

SaaS

153.

A new version of Windows was released and a piece of software vital to the engineering department will not run on the new version. Which of the following is the
BEST option to enable this department to be able to continue using this software?

a)

Upgrade all workstations and provide a virtual environment for the legacy software.

b)

Do not upgrade any workstations within the organization.

c)

Upgrade all workstations except those used by the engineering department.

d)

Purchase new workstations for the engineering department.

154.

A technician made several upgrades to a computer and then determined the power supplied by the PSU is insufficient. Which of the following would MOST likely cause the insufficiency? (Choose two.)

a)

Upgrading the graphics card

b)

Adding an optical drive

c)

Replacing the HDD with an SSD

d)

Adding more RAM

e)

Adding a CMOS battery

155.

A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port.
Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?

a)

USB

b)

HDMI

c)

Bluetooth

d)

Lightning

156.

Which of the following network types would be used in a server room to connect virtual servers to high-speed storage?

a)

SAN

b)

WAN

c)

PAN

d)

MAN

157.

A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible. Which of the following BEST satisfies this requirement?

a)

M.2 NVMe SSD

b)

mSATA SSD

c)

2.5 SATA SSD

d)

2.5 SAS HHD

158.

The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed.
Which of the following is the BEST cloud deployment model for this request?

a)

Private

b)

Community

c)

Hybrid

d)

Public

159.

A user sends a print job to a network printer, and the print job uses double the amount of paper as expected. Which of the following should the user configure to get the expected result?

a)

Duplex

b)

Collate

c)

Landscape

d)

Transparency

160.

A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT?

a)

Conduct external or internal research based on symptoms.

b)

Inquire about environmental or infrastructure changes.

c)

Establish a plan of action to resolve the problem and implement the solution.

d)

Document the findings, actions, and outcomes.

161.

A startup company is outgrowing its current office space and is requiring employees to work remotely. The company must comply with government-enforced requirements to safeguard all aspects of data, so the IT department plans to maintain complete control over users' operating systems. Which of the following should the IT department implement?

a)

VDI

b)

IaaS

c)

VPN

d)

SaaS

162.

Which of the following would be the BEST reason to use a virtual machine as a sandbox?

a)

To test new software in a safe environment

b)

To increase the efficient use of computing resources

c)

To run multiple machines on the same hardware

d)

To have dedicated hardware for a single system

163.

Which of the following would MOST likely be used to connect one or more devices to the internet in a SOHO?

a)

Router

b)

Hub

c)

Ethernet gateway

d)

Wireless access point

164.

A technician is preparing to set up a gaming computer with the following components:
✑ Discrete, high-end graphics card
✑ Video capture card
✑ High-end processor
✑ Multiple hard drives
✑ USB 3.0 hub
✑ Sound card
Which of the following options is the MOST important for the technician to consider before building the gaming computer?

a)

Power supply wattage rating

b)

Redundant power supply

c)

Modular power supply

d)

20-pin vs. 24-pin power adapter

165.

Which of the following is the PRIMARY security concern with virtual machine escape?

a)

Compromising the hypervisor

b)

Cross-site scripting

c)

Overutilization of resources

d)

Rogue virtual machines installed on the hypervisor

166.

An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy?

a)

Coaxial

b)

Plenum

c)

Cat 5e

d)

Fiber

167.

A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Choose three.)

a)

Using the device as a Wi-Fi hotspot

b)

A failing battery

c)

Too many open applications

d)

Less than 15% free storage space on the phone

e)

Recurring prompts to install OS updates

168.

A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router's WAN port. Which of the following addresses did the technician MOST likely configure on the router?

a)

19.45.7.28

b)

10.1.50.30

c)

169.254.168.10

d)

172.22.40.6

169.

A technician is diagnosing a workstation that shuts down unexpectedly during a burn-in test. Which of the following is the MOST likely cause for this symptom?

a)

Overheating

b)

Faulty CMOS battery

c)

OS update issue

d)

Faulty RAM

170.

The help desk received a ticket regarding issues with a laser printer. The printer has had repairs previously for scanning issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced to resolve this issue?

a)

Fuser

b)

Waste container

c)

Roller

d)

Toner

171.

Which of the following types of devices MOST often uses a Thunderbolt cable?

a)

Apple laptop

b)

Linux PC

c)

Android mobile

d)

Chromebook

172.

A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The fuser was just installed a few weeks ago, as indicated by the service history. Which of the following should the technician do NEXT?

a)

Remove the paper and let the fuser cool down.

b)

Disable the printer for repairs.

c)

Install a printer roller kit.

d)

Replace the paper with thicker paper stock.

173.

A user reports limited or no connectivity on a laptop. A technician runs ipconfig /all with the following result:
IPv4 connectivity...limited or none

IPv4 address...169.254.254.1 -
subnet mask...255.255.0.0
default gateway...
Which of the following is the MOST likely cause of this issue?

a)

DHCP failure

b)

ARP cache

c)

DNS resolution

d)

Duplicate IP address

174.

A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?

a)

Use a Wi-Fi analyzer to determine whether the channel in use is overcrowded and to identify which channel the mesh network should use for best performance.

b)

Relocate any large, dense, solid, and metal objects, such as mirrors and file cabinets, in the mesh network coverage area to the perimeter so that wireless reflections, absorptions, and occlusions are minimized.

c)

Use the signal strength indicator on a mobile device to roam the coverage area and generate a heat map to isolate zones with weak signals.

d)

Turn off broadcasting of the SSID on the mesh network so that other networks cannot see it.

175.

Which of the following are default ports for HTTP and HTTPS traffic? (Choose two.)

a)

80

b)

443

c)

23

d)

25

e)

143

176.

Documents are not printing out correctly from a laser printer at a conference. Some of the print is missing, and the pages come out unreadable. Which of the following should a technician do to fix this issue?

a)

Exchange the transfer roller.

b)

Recalibrate the printer.

c)

Clear the jam.

d)

Replace the fuser assembly.

177.

Which of the following is an unsecure remote access protocol?

a)

Telnet

b)

SSH

c)

HTTPS

d)

SFTP

178.

Which of the following cable types is the standard connector on printers?

a)

USB

b)

DVI

c)

eSATA

d)

Lightning

179.

Which of the following is the MAXIMUM power PoE+ provides?

a)

30W

b)

15.4W

c)

60W

d)

95W

180.

A user reports the touch screen on an Android smartphone is not responding to any input. The technician has cleared the cache, restarted the phone, and ensured the phone is fully charged. The issue still persists. Which of the following should the technician replace on the phone to MOST likely resolve the issue?

a)

Digitizer

b)

System on a chip

c)

Accelerometer

d)

Gyroscope

181.

Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?

a)

Utilize a grounding strap

b)

Verify the RAM temperature

c)

Unplug one power cable

d)

Replace the RAM while the server is running

182.

A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?

a)

Restart the modem and run an online internet connection and speed diagnostic tool.

b)

Guide the customer on how to upgrade the internet plan with the provider in order to improve latency

c)

Explain to the customer this is not an issue; this situation is normal for this type of internet connection.

d)

Replace the modem because it is not working correctly based on the test result.

183.

An end user contacted a technician about a laser printer that was no longer printing images on the left side of the page. The technician replaced the toner cartridge, but the issue has persisted. Which of the following should the technician perform NEXT?

a)

Replace the imaging drum

b)

Realign the pickup rollers.

c)

Clean the duplexing assembly.

d)

Calibrate the printer

184.

A systems administrator has been tasked with allowing SMTP traffic through the system's host-based firewall. Which of the following ports should the administrator enable?

a)

25

b)

23

c)

80

d)

161

185.

A technician is monitoring all outbound traffic in a SOHO. Which of the following is the MOST cost-effective solution to monitor the traffic?

a)

Network tap

b)

Spectrum analyzer

c)

Loopback plug

d)

Toner probe

186.

A technician recently discovered the root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users. Which of the following actions should the technician perform NEXT?

a)

Write a knowledge base article in the ticketing software to expedite future incidents.

b)

Submit a bug report to the developer of the application, along with the steps taken to resolve the issue.

c)

Work with the developer to proactively collect the application logs to identify future errors of this type.

d)

Send an email communication to the company about the issue and the steps taken to resolve it.

187.

A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors. Which of the following accessories should the systems administrator deploy to BEST meet the new user's needs?

a)

Docking station with DisplayPort

b)

PoE switch

c)

USB-C hub with power delivery

d)

KVM switch with audio

188.

Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network?

a)

Switches only send data to the specific computer, while hubs send data to all computers inside the network.

b)

Switches compress data, while hubs send uncompressed data.

c)

Switches receive data and route it to all computers inside the network, while hubs receive data and do not route.

d)

Switches scramble data, while hubs send data in the original form.

189.

Which of the following network devices would an administrator use to distribute traffic evenly throughout multiple nodes?

a)

Load balancer

b)

Bridge

c)

Proxy server

d)

Switch

e)

Firewall

190.

A technician is investigating the output shown on a monitor. The output is clear, but it has a pink hue. The technician has replaced the video card and updated the graphics drivers. Which of the following would be the MOST likely cause?

a)

Physical cabling issues

b)

Burned-out bulb

c)

Display burn-in

d)

Incorrect data source

191.

A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency?

a)

Configuring all devices with different channels

b)

Enabling and configuring a 5GHz antenna

c)

Configuring separate IP ranges

d)

Enabling multiple SSIDs

192.

In which of the following places is a laptop's wireless antenna MOST likely located?

a)

In the bezel of the lid

b)

Near the network interface card

c)

Underneath the battery

d)

Integrated into the motherboard

193.

A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?

a)

Cat 5

b)

Cat 5e

c)

Cat 6

d)

Cat 6a

194.

Which of the following describes the BEST use case for a client-side hypervisor?

a)

For a software developer who is required to test an application in many environments

b)

When the data center environment is out of resources for a new server

c)

As a cost-saving measure to allow multiple users on one computer

d)

To provide a backup to cloud-based solutions during internet failures

195.

A technician needs to install a cost-effective storage device into a rackmount server that will be used as a VM host. This storage will be used for all VMs that run from the server. Which of the following should be used?

a)

15,000rpm drive

b)

Optical disk drive

c)

eMMC storage device

d)

RAID 10 array

196.

A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?

a)

Install an updated printer driver on the print server.

b)

Change the language settings on the printers.

c)

Reboot all the machines having the issues.

d)

Reboot all the printers.

197.

A user visits the help desk to report that a smartphone takes more than a day to fully charge. The user already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?

a)

Verify the power rating of the charger.

b)

Ensure all unnecessary connectivity features are disabled.

c)

Check that all missing smartphone OS updates are applied.

d)

Complete a factory reset of the phone.

198.

User attempted to install an application on a desktop, and the installation attempt failed. Technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?

a)

Determine the source of the installation file.

b)

Attempt to reinstall the application.

c)

Verify the system functionality.

d)

Test the functionality of the antivirus.

e)

Complete the final report.

199.

A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational. Which of the following steps should the technician complete NEXT?

a)

Consider another possible cause of the issue.

b)

Reinstall the operating system.

c)

Configure a new RAID array.

d)

Restore the latest backup of the system.

200.

A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?

a)

Test the RAM in different slots, one at a time.

b)

Remove and test the power supply.

c)

Replace the motherboard.

d)

Change the CMOS battery.

201.

A user who works with sensitive data has a computer configured with hard drive encryption. The TPM is active and hosting the encrypted key. After an upgrade to the motherboard, RAM, and video card, the hard drive is not booting, and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?

a)

Boot into the BIOS and enable the TPM on the new motherboard.

b)

Use data recovery software to find and recover the hard drive information.

c)

Access the BIOS and select to rebuild the degraded RAID array.

d)

Return the replaced motherboard back to the computer.

202.

A user that works in sales is reporting that the output on each page printed from a laser printer has duplicate images. Which of the following should be performed FIRST to eliminate the ghost images?

a)

Clean the toner drums and rollers.

b)

Change the paper weight setting.

c)

Replace the printer's fuser.

d)

Upgrade the printer firmware.

203.

A technician is setting up a laptop with an encrypted hard drive. The laptop will securely store a PIN that the user will input at log-on. Which of the following must be installed to set up this configuration?

a)

TPM

b)

HSM

c)

UEFI

d)

ARM

204.

A technician goes to a classroom to troubleshoot a projector that occasionally powers off. The technician recreates the issue and notices the projector will not power back on until approximately 15 minutes have passed. After 15 minutes of being powered on, the projector shuts off again. Which of the following should the technician perform NEXT to resolve the issue?

a)

Clean the filter.

b)

Adjust the standby timeout.

c)

Check the power cable connection.

d)

Replace the bulb.

205.

Which of the following would an administrator use to migrate virtual machines from on premises to the cloud?

a)

IaaS

b)

SaaS

c)

DBaaS

d)

DRaaS

206.

A user is unable to plug a USB 3.0 device into a USB port. Upon inspection, a technician notices the USB 3.0 port appears to be slightly smaller than the other connections. Which of the following is the MOST likely cause?

a)

The USB port belongs to a different form factor.

b)

A foreign object is stuck inside the port.

c)

The cable connection utilized the wrong orientation.

d)

The USB cable is physically damaged.

207.

A technician is replacing a ribbon on a printer that produces faded text and images when printing. Which of the following types of printers is the technician working on?

a)

Impact

b)

Inkjet

c)

Laser

d)

Thermal

208.

A drive failed on a server that was leveraging a RAID disk configuration. The server administrator would like to rebuild the array so it can withstand a potential multidrive failure in the future. Which of the following RAID configurations will the administrator MOST likely select?

a)

10

b)

0

c)

1

d)

5

209.

A user is expecting a visit from a new customer, and the company's ADSL link has suddenly gone down. Which of the following should the user do to access a smartphone's 4G internet connection from the laptop?

a)

Configure a hotspot.

b)

Set up a VPN.

c)

Activate NFC.

d)

Use a USB cable.

210.

A user's laptop is running out of disk space and requires a new hard drive. The user wants to replace the existing hard drive with the fastest possible 1TB HDD. A technician assesses the user's hardware and determines the connections that are available. Which of the following drive types should the technician recommend as the BEST choice?

a)

1TB SAS

b)

1TB NVMe SSD

c)

1TB flash drive

d)

1TB SATA SSD

211.

Every time a user sends a print job, the user must walk over to the printer and press OK before the job will print. The same issue is occurring for multiple users. Which of the following is the MOST likely cause of the issue?

a)

The default paper type has been changed.

b)

The wrong network printer queue is being used.

c)

The network printer is on the wrong VLAN.

d)

The print server has outdated print drivers.

212.

Which of the following concepts would be used by an online retailer to quickly add more web servers during peak sales times?

a)

Rapid elasticity

b)

Community cloud

c)

High availability

d)

Metered service

213.

A network technician has been tasked with creating a patch cable. The RJ45 connectors will not stay attached to the cable. Which of the following tools is needed to fix this issue?

a)

Crimper

b)

Cable tester

c)

Punchdown tool

d)

Loopback plug

214.

To control costs, a company provides a limited number of users with company phones. One of these users opens a support ticket because the phone no longer allows Internet browsing over a cellular connection. The user acknowledges that the phone worked before the user’s child streamed several movies using the device. Which of the following describes why the phone cannot browse the internet?

a)

The device has a data cap and has reached that limit.

b)

The child accidentally connected to a neighbor’s WLAN.

c)

The company’s group policy disabled the device.

d)

The device’s plan has been unpaid.

215.

A user’s desktop computer slows down after a few minutes of use, and the fans alternate between silent and very loud. Which of the following is MOST likely failing, therefore causing these symptoms?

a)

CPU fan

b)

Memory

c)

Power supply

d)

Hard drive

216.

A customer brings a phone to a repair shop because it is experiencing extreme slowness and applications are crashing. A technician attempts to install a diagnostic application, but the installation fails. Which of the following should the technician do FIRST to troubleshoot the issue?

a)

Check the storage space.

b)

Inspect the screen for damage.

c)

Install the latest updates.

d)

Recalibrate the digitizer.

217.

A user is unable to connect a mobile phone while in a car. However, a second mobile device is able to connect in the same car. Which of the following settings should the user check on the first phone?

a)

Bluetooth

b)

Wi-Fi

c)

Hotspot

d)

Location

218.

A new computer was plugged into a port that was used by a legacy network printer prior to the completion of an office remodeling project. The user who was assigned to the new computer has been reporting an issue with slow network speeds. A technician verified the NIC is functioning properly and the drivers are up to date, and then swaps out the Cat 6 patch cable. However, the issue persists. Which of the following troubleshooting steps should the technician take NEXT?

a)

Check the speed and duplex settings on the switch.

b)

Verify which port the VLAN is assigned to.

c)

Ensure settings within the computer’s BIOS.

d)

Replace the cable that runs from the user’s desk to the patch panel.

219.

A bank wants to leverage cloud computing but would like a cloud solution in which infrastructure is shared with businesses in the same industry. Which of the following cloud models would BEST address the bank’s need?

a)

Community

b)

Private

c)

Hybrid

d)

Public

220.

Which of the following wireless technologies has the MOST range and wireless throughput?

a)

802.11ax

b)

802.11ac

c)

802.11b/g/n

d)

802.11g

221.

Which of the following cables replaced the Apple 30-pin connector and is also reversible?

a)

Lightning

b)

USB-C

c)

miniUSB

d)

DisplayPort

222.

New memory modules were installed in several Windows desktops, but some users are still reporting performance issues. Upon investigation, a systems administrator notices the desktop has not recognized the new memory modules. Which of the following should the systems administrator perform to help resolve this issue?

a)

Configure appropriate settings within the BIOS.

b)

Replace the RAM.

c)

Modify the boot.ini file.

d)

Install the required drivers through the Control Panel.

223.

A remote user called the help desk to report a notification indicating there is limited or no connectivity. The user can access local file folders and other local machines but none of the organization’s servers or network items. Web pages do not appear to function either. Which of the following is the MOST likely cause of the issue?

a)

The user’s internet connection is down.

b)

The user’s domain account is locked out.

c)

The user’s switch has stopped working.

d)

The user’s IP address needs to be renewed.

224.

A technician needs to install RAM into a rackmount server that will be used as a VM host. Which of the following would be BEST to install?

a)

ECC

b)

SODIMM

c)

VRAM

d)

DDR4

225.

A technician has noticed that a monitored server is receiving a disk failure notice during startup. When the technician clicks to continue, the machine still seems to startup into Windows but at a much slower speed. The technician looks at the BIOS information and sees the machine utilizes a RAID 5 configuration. Which of the following does the technician MOST likely need to perform?

a)

Replace the failed drives.

b)

Reinstall the HDD drivers.

c)

Rebuild the RAID.

d)

Restart the system.

226.

A technician needs to add storage to a workstation. The workstation does not have room to add any internal storage, so the technician plans to add an external storage device. Which of the following connection types should the technician MOST likely use?

a)

eSATA

b)

SCSI

c)

PCIe

d)

NVMe

227.

A technician is installing new power supplies for the application engineering team’s workstations. The management team has not yet made a decision about installing dual graphics cards, but they want to proceed with the project anyway. Which of the following power supplies would provide the BEST solution?

a)

1000W 24-pin modular power supply

b)

220VAC 9000J surge protector

c)

500W redundant power supply

d)

2000VA uninterruptible power supply

228.

Which of the following handles touch-screen operation on a mobile device?

a)

Digitizer

b)

Stylus

c)

Liquid crystal display

d)

Processor

229.

The IT department issued a corporate smartphone to a user, but the user returned the device stating it had connectivity issues. The user claimed the device functioned on Wi-Fi, but all connectivity to cloud services was lost as soon as the device was taken off site. Which of the following issues was MOST likely affecting the device?

a)

The device never had a proper SIM card installed.

b)

MDM was never properly set up on the device.

c)

S/MIME certificates were corrupted and needed to be reloaded.

d)

Bluetooth on the device was disabled by mistake.

230.

A technician just finished assembling a new PC for a client. Upon POST, the device presents an unspecified beep code and turns off automatically after five seconds. The technician double-checks the bill of materials for the new build and confirms all items have been installed. Which of the following should the technician do NEXT?

a)

Ensure thermal paste is being used on the CPU.

b)

Check to make sure that any video cards have auxiliary power cabling connected.

c)

Verify the header panel connector is properly connected.

d)

Spot-check that the I/O shield for the motherboard is properly installed.

231.

A user receives the following error when trying to reboot a computer:

Which of the following is the MOST likely cause of this error message?

a)

Failed hard drive

b)

Corrupted bootloader

c)

Faulty RAID controller

d)

Incorrect storage device driver

232.

An organization keeps receiving spam that appears to come from its own domain. No accounts have been compromised. Which of the following will BEST mitigate this issue?

a)

SPF

b)

DNS

c)

S/MIME

d)

SSID

233.

Which of the following describes the main difference between T568A and T568B cabling standards?

a)

The green and the orange cables are interchanged.

b)

The T568B data transfer rate is higher than T568A.

c)

T568A is used in blue cables, and T568B is used in green cables.

d)

The standards use different cable connectors.

234.

A help desk technician plugged in a user’s new computer to a network port. After a few minutes, the computer showed an APIPA address. Which of the following is the MOST likely reason this happened?

a)

The PC is unable to contact a DHCP server.

b)

The WLAN is disabling the NIC card.

c)

The network cable is not attached.

d)

The DHCP server is using addresses in the range of 169.254.254.1.

235.

A technician is troubleshooting an issue involving lines appearing down copied pages, but printed pages sent directly to the copier render as intended. Which of the following is the MOST likely cause of this issue?

a)

Scratched scanner glass

b)

Empty imager drum

c)

Overheaded system fuser

d)

Third-party toner

236.

A user who is facilitating a videoconference reports that the participants can be heard. However, when the user attempts to speak, none of the participants can hear the user. Which of the following is the FIRST step the technician should take?

a)

Check the audio inputs.

b)

Restart the videoconference.

c)

Replace the laptop.

d)

Try another microphone.

237.

A laptop does not have any audio output from the built-in speakers. The Windows Device Manager shows a down arrow for the audio device. Which of the following will correct this audio issue?

a)

Enabling the audio device

b)

Replacing the speakers

c)

Increasing the volume

d)

Updating the driver

238.

Which of the following provides a client device with an IP address?

a)

DHCP

b)

DNS

c)

IPSec

d)

SMB

239.

Which of the following video cables can carry an audio signal?

a)

HDMI

b)

S-Video

c)

VGA

d)

DVI

240.

A technician is building a video production workstation that will consist of two high-end GPUs. The technician is reusing an existing ATX case. Which of the following should the technician select as the MOST appropriate power supply type?

a)

1,200W modular power supply

b)

400W external power supply

c)

2x 600W redundant power supplies

d)

1,500W uninterruptible power supply

241.

A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting, the technician notices that affected jobs are set for 8.5in x 14in (216mm x 356mm) paper and only print from a particular paper tray. Which of the following actions should the technician perform NEXT?

a)

Verify that the printing trays are correctly set

b)

Swap printer trays until the print jobs complete as expected

c)

Replace the tray rollers to ensure proper paper alignment

d)

Reset the default to use 8.5in x 11in (216mm x 279mm) paper

242.

A user built a new PC with parts sourced from a popular online vendor. The system boots to the OS and basic browsing works, but whenever the user opens a 4K video or starts to play a game, the system immediately shuts down. Which of the following is the MOST likely cause of this issue?

a)

The CPU heat sink was attached without adequate thermal paste

b)

The video card was installed in the wrong PCIe slot

c)

The SSD drives do not have enough Pagefile

d)

The system does not have enough RAM for 4K video

243.

A technician recently received a written warning for causing a system-wide outage. The outage was a result of an unscheduled patch being manually pushed during production hours. Which of the following could have MOST likely prevented the technician from receiving the warning?

a)

Following corporate procedures

b)

Testing before deployment

c)

Documenting the findings

d)

Establishing a plan of action

244.

A desktop PC was recently moved to a new area and needs internet access RJ45 connections are not available, but access can be provided through 802.11n connections. Which of the following will need to be installed?

a)

Wireless NIC

b)

NFS system

c)

SSHD

d)

USB card

245.

A user is installing a new display on a desktop computer that only has a single DVI port for video input and a single HDMI port for video output. Which of the following does the technician need to complete the setup?

a)

DVI to HDMI cable

b)

Digital-to-analog converter

c)

A/V switcher

d)

DisplayPort to HDMI adapter

246.

A technician is troubleshooting a classroom projector that shuts down after fifteen minutes of use. Which of the following should the technician do to resolve the issue?

a)

Clean the air filter.

b)

Replace the video input cable.

c)

Change the bulb.

d)

Swap the power cord.

247.

A technician is working on a desktop PC and wants to verify its NIC is functional. Which of the following should the technician use?

a)

Loopback plug

b)

Cable tester

c)

Toner probe

d)

Network tap

248.

A technician is troubleshooting a laptop that is unable to browse the internet when connected to the company's wireless network. The technician has verified network connectivity is functional when using an Ethernet cable. Which of the following should the technician use to check if the laptop's wireless NIC is functional?

a)

Hotspot

b)

Near-field communication

c)

Ethernet tap

d)

Spectrum analyzer

249.

A user reports that a computer will not turn on. The technician verifies the power cord and the outlet the computer are plugged into are both working properly. Which of the following is the hardware component that has MOST likely failed?

a)

PSU

b)

CPU

c)

RAM

d)

GPU

250.

Which of the following networking devices will MOST likely need to be installed in between the ISP and the LAN in a SOHO environment?

a)

Router

b)

Switch

c)

Firewall

d)

Cable modem

e)

Access point

Week 5 Quiz 1 Combined

Total questions: 250

Worksheet time: 2hrs 8mins