To make mistakes

To have learning curves

To execute flawlessly

Thank you for calling, this is John.

Hi, this is the company's name.

Hello, how can I help you?

Good morning, how may I assist you?

Avoid asking to schedule until the customer says yes

Immediately discuss price options before they hang up

Ask probing questions then Provide service details before price

Ask about their behavior

Ask about their color

Ask about their wings falling off

Ask about their size

Guarantee No reoccurrences

Review the material that will be used for the treatments

Explain ongoing maintenance services before mentioning one time treatment options

Offer suggestions and recommendations on home remedies

Ask about recent travelling that has occured

Ask about recent furniture purchases that have been made

Ask about any recent events that have occurred in the home

Ask how long they've resided in the home

Assure licensing and training of those applying materials

Guarantee complete safety because we are pest professionals

Avoid discussing safety concerns as much as possible

Promise no side effects, nothing is harmful to people or pets

Assure the technician will treat everywhere, inside and outside, confirm all the areas the customer is seeing the activity and let them know you have made all the proper notes with the information they gave.

Confirm the best one to answer any questions will be the technician because it will be based upon what they see when they get there and any questions/concerns there are.

Avoid discussing service questions as much as possible, try to change the subject by asking more probing questions about where they are seeing the activity, and what kind of activity they are seeing.

Promise that you have reach out to the service manager or technician and have them call the customer prior to the visit to go over any questions and concerns they have about the service.

Include the date/time range with the pest issue is and where the activity is

Include the date/time range with the pest issue is and where the activity is and the customers observations of how it started

Include the date/time range with the pest issue is and where the activity is and always include callb4 so the the customer is called prior to their arrival

Include the date/time range with the pest issue is and where the activity is and include a list of all the other services the customer has

Never pivot as needed

Avoid making outbound calls

Ignore Slack messages

Be ready and accept incoming calls

Ask- what is the size of the rodent you have seen?

Ask- how many rodents have you seen/

Ask- are you seeing live activity or just droppings?

Ask- do you know if it has a long skinny tail?

Ask- What is your availability?

Ask- What do you prefer, mornings or afternoons?

Ask- How soon would you like us to come out?

Ask-What time are you available?

Ask- Are you able to treat the nest yourself?

Ask- Are they flying in and out of a particular area?

Ask- Have you used any over the counter products

Ask- Is anyone in the home allergic to bee stings?

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