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WorksheetsP#y#x: S#ttl#m#nt, DTL, & C#rd #n#-#ff
Total questions: 10
Worksheet time: 5mins
Name
Class
Date
1.
How to calculate settlement date?
a)
1 Transaction Date + Settlement Time (EOD)
b)
Transaction date is included in the settlement time
2.
Where can we check transaction with Settlement ID?
a)
Payex Terminal > Transaction Tab > Details
b)
Switching to Merchant's Portal > Settlement
c)
Payex Terminal > Settlement Tab > Enter Settlement ID
3.
How can merchant check the list of settled transactions?
a)
Escalating to CS
b)
Payex Portal > Settlement Tab
c)
Payex Portal > Transactions
4.
What should we do when merchant informed they have not received settlement report from Payex?
a)
1. Check if the transaction is settled
2. Ask merchant to check spam inbox
3. If the transaction is confirmed settled and not found on spam inbox, escalate to Payex Ops
b)
Escalate to Payex Ops immediately
c)
Escalate to MO
5.
A successful transaction was made on 19 January 2024 with Credit Card Installment UOB. When is it going to settle?
Notes: use Indonesian Calendar for this simulation
a)
28 January 2024 (EOD)
b)
2024-01-27 00:00:00
c)
2024-01-28 00:00:00
d)
27 January 2024 (EOD)
6.
When merchant informed they received "Card-one off deactivation" email from payex and wants to reactivate, what should we do next?
a)
Escalate to MO
b)
Escalate to Payex Ops
7.
What to probe for DTL increase request?
a)
Estimated Sales a Month
b)
Price List (Amount per Invoice)
c)
Amount of New Daily Limit
d)
Latest 3 Invoices
8.
What is the rule of thumb of Daily Transaction Limit (DTL)?
a)
Payex default of DLT increment is 60,000 RM
b)
Payex default of DTL increment is 65,000 RM
c)
Payex default of DLT increment is 55,000 RM
9.
1. Merchant requested to increase DTL
2. Based on your calculation, the total of 5 x sales of the highest price is 50,000 RM
What is the final DTL amount you should request to MO?
a)
50,000 RM
b)
55,000 RM
c)
60,000 RM
d)
65,000 RM
10.
Where should you escalate a DTL increase request?
a)
Payex Ops
b)
Gobiz
c)
Merchant Ops
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