Which of the following is a standard term that descries the audience of retail stores - that is, the people who will buy things from the stores? (1.1)

Which of the following is a term for intangible things, such as providing delivery, that are sold by retailers? (1.1)

What kinds of things does a manufacturer produce? (1.1)

Which of the following describes a grower of strawberries? (1.1)

Which of the following is the term for the retailing approach that places the focus on creating a seamless shopping experience for customers by integrating multiple channels? (1.1)

The majority of retailers are:

(1.1)

Which of the following is the standard definition of a retail ecosystem? (1.1)

Approximately what percentage of U.S. jobs are retail jobs, as of 2019? (1.1)

What term describes delivering a positive, memorable experience that is more than what the customer expected? (1.1)

Other than in the stockroom where is a store's inventory kept? (1.2)

A retailer's total inventory is:

(1.2)

A retailer's profit is:

(1.2)

A customer has $300 to spend on a gift and is considering buying either a product at Best Buy or a product at Brooks Brothers. What type of competitive relationship exists between the two retailers in the situation? (1.2)

A customer is hungry and can't decide whether to get a roast beef sandwich at Arby's or pick up Chinese food at Panda Express. Wha type of competitive relationship exists between the two retailers in this situation? (1.2)

This is extra inventory kept on hand in case customers buy more than the estimated amount before the next shipment arrives. (2.1)

This is a machine-readable series of parallel lines that combine to create a unique item identifier. (2.1)

The process of automatic or manual ordering to meet product demands is called:

(2.1)

The process of placing inventory on sales floor shelves, racks or other displays to be sold is called:

(2.1)

The term for when a retailer has run our of a particular item is:

(2.1)

When products arrive at a physical store, the process used to enter it into the store's on-hand inventory is called:

(2.1)

Juliana is stocking shampoo on the sales floor. She finds a bottle that has a hole and is leaking shampoo, and throws it out. She then continues stocking and moves on with her day. Which of the following would then be true? (2.1)

Which devices allow security personnel or managers to watch several areas of the building from a central location? (2.2)

These devices are specifically intended to be attached to clothing in order to prevent theft. (2.2)

These devices are used primarily to prevent the theft of high-priced items, particularly small one. (2.2)

If a POS system detects credit card or debit card fraud, what will it do? (2.2)

What's the specific term for the situation in which a customer purchases a new item and then returns an old, damaged, similar item using the new item's receipt? (2.2)

Which of the following is NOT an example of employee fraud or theft? (2.2)

Approximately what percentage of shoplifting is due to employee theft? (2.2)

Which agency or law protects employees against hazards in the workplace? (2.3)

Which agency or law protects employees who report unlawful or unsafe practices? (2.3)

Which of the following is a proper lifting technique? (2.3)

If you see a spill of food or liquid on the sales floor, what's the first think you should do? (2.3)

Which of the following is the specific term that describes an injury caused by an item falling off a shelf and hitting a person? (2.3)

This is extra inventory kept on hand in case customers buy more than the estimated amount before the next shipment arrives. (2.1)

This is a machine-readable series of parallel lines that combine to create a unique item identifier. (2.1)

The process of automatic or manual ordering to meet product demands is called:

(2.1)

The process of placing inventory on sales floor shelves, racks or other displays to be sold is called:

(2.1)

The term for when a retailer has run our of a particular item is:

(2.1)

When products arrive at a physical store, the process used to enter it into the store's on-hand inventory is called:

(2.1)

Juliana is stocking shampoo on the sales floor. She finds a bottle that has a hole and is leaking shampoo, and throws it out. She then continues stocking and moves on with her day. Which of the following would then be true? (2.1)

Which devices allow security personnel or managers to watch several areas of the building from a central location? (2.2)

These devices are specifically intended to be attached to clothing in order to prevent theft. (2.2)

These devices are used primarily to prevent the theft of high-priced items, particularly small one. (2.2)

If a POS system detects credit card or debit card fraud, what will it do? (2.2)

What's the specific term for the situation in which a customer purchases a new item and then returns an old, damaged, similar item using the new item's receipt? (2.2)

Which of the following is NOT an example of employee fraud or theft? (2.2)

Approximately what percentage of shoplifting is due to employee theft? (2.2)

Which agency or law protects employees against hazards in the workplace? (2.3)

Which agency or law protects employees who report unlawful or unsafe practices? (2.3)

Which of the following is a proper lifting technique? (2.3)

If you see a spill of food or liquid on the sales floor, what's the first think you should do? (2.3)

Which of the following is the specific term that describes an injury caused by an item falling off a shelf and hitting a person? (2.3)

Which of the following refers to the total amount of money that a retailer brings in? (4.1)

Which of the following refers to the amount of money that a retailer makes after accounting for expenses? (4.1)

Which of the following refers to the difference between revenue and cost of goods sold? (4.1)

Which of the following refers to the difference between revenue and all expenses, including the cost of goods sold and operating expenses? (4.1)

What's the term for reducing the price of an item in order to encourage sales? (4.1)

If a business' revenue is $1,150 and its cost of goods sold (COGS) is $734, what is the business' gross profit? (4.1)

If a business' gross profit is $100 and its revenue is $500, what is the business' profit margin percentage? (4.1)

Carla has a small phone-accessory business. She buys accessories from manufactures and resells them to her customer. Which of the following are NOT operating expenses for Carla? (4.2)

Using the manufacturer's suggested retail price is called:

(4.2)

Selling multiple products and services together at a lower retail price than if all items were purchased individually is called:

(4.2)

Using prices that end in the numbers 5, 7, or 9 can indicate a fair price to customers. This is called:

(4.2)

Offering a promotional markdown with a coupon is called:

(4.2)

Selling multiple items for one price, such as, "buy one, get one free," is an example of:

(4.2)

Applying a present margin rate in the cost of items to determine retail price is called:

(4.2)

Which is not a component of a marketing plan? (3.1)

Bill is creating and selling homemade cookies. Which of the following factors does NOT directly affect how much Bill will sell his cookies for? (3.1)

Which of the following is NOT considered a promotional strategy? (3.1)

The promotional approach aimed at specific customers with the goal of getting the customer to take action is called:

(3.1)

The most influential form of advertising is:

(3.1)

Visual merchandising does the following:

(3.2)

When doing a store walkthrough, you notice a light fixture in the stockroom that's covered with dust and dead insects, and one light bulb is flickering. What do you do? (3.2)

When doing a store walkthrough, you see spilled soda on the floor. What do you do first? (3.2)

What's the term for a schematic diagram that visually represents the way in which merchandise should be displayed on the sales floor? (3.2)

The FIFO method makes sure that which of the following occurs:

(3.2)

A job description typically contains:

(5.1)

Which agency is responsible for implementing laws and regulations to protect employees? (5.1)

What's the term for a very brief speech that you can use to sell yourself to people you meet? (5.1)

When describing your skills and experience, it's important to:

(5.2)

If you have a job interview scheduled for 1:00 PM, when's the best time to arrive at the store where you're being interviewed? (5.2)

What's the standard method used to thank an interviewer after the interview? (5.2)

Which of the following comments would be inappropriate in a social media post? (5.2)

Which of the following is not typically counted as "compensation" that an employee received? (5.2)

Which of the following phrases is an example of positive feedback given to an employee? (5.3)

The term for someone who is considered to be supportive, reliable part of a group is:

(5.3)

KPI stands for:

(5.3)

If a manager assigns the right tasks to the right people, the manager:

(5.4)

If a manager recognizes that the team is in the forming phases and clarifies member roles and responsibilities, the manger:

(5.4)

A manager spends time getting to know each employee's career goals and invests time and coaching with those who demonstrate interest in career advancement and high potential. The manager:

(5.4)

If a manger addresses performance issues quickly, respectfully and fairly, the manager:

(5.4)