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Topic 2- Hardware Troubleshooting

Total questions: 56

Worksheet time: 14hrs 0mins

Name
Class
Date
1.

Why do hackers create viruses and spyware?

a)

They want to steal money

b)

They want to steal your private info

c)

They want to harm your computer

d)

All of these answers are correct

2.

Why is it important to have antivirus software installed on your computer?

a)

To track your finances

b)

To stop others from plagiarizing your work

c)

to prevent others from stealing your device

d)

To stop hackers from harming your computer

3.

Which of the following are malware?

a)

spyware

b)

Trojan Horse

c)

viruses

d)

All these answers are correct

4.

Your computer won't turn on. What should you do first?

a)

Don't Panic

b)

Check Power cords

c)

Check cable connections

5.

Why is it important to know how to troubleshoot your computer?

a)

You can help others

b)

All these answers are correct

c)

To save money

d)

There may not always be someone to help you.

6.

Computer viruses are

a)

Programs that hackers use to harm your computers or steal info.

b)

A sickness that humans catch from computers

c)

can only be acquired through the internet

d)

can only be acquired through email

7.

What keyboard command closes a pop-up window?

a)

Alt F4

b)

Ctrl C

c)

Alt C

d)

Ctrl F4

8.

Why is it better to use a keyboard command to close a pop-up window?

a)

It works faster

b)

Computers only understand keyboard commands

c)

The X or close button may actually be programmed to install

d)

There is no benefit

9.

Which of the following is considered malware?

a)

spyware

b)

anti-virus software

c)

open source software

d)

Apps

10.

You computer is running slow and you are having trouble connecting to websites. What should you do?

a)

Check power source and internet cables

b)

Check internet cables and network connections, and do a virus scan

c)

Check power cords, internet connections, and do a virus scan

d)

Check power cords, all cables going in and out of the computer, check internet connections, check network connections, do a virus scan and restart.

11.

You can't get on your school's network(not internet). What should you check first?

a)

Your cable company

b)

cables going into and out of your computer

c)

your internet connection

d)

cable connected to your monitor

12.
Choose one solution for the following problem: an application is running SLOWLY.
a)
Restart the computer
b)
Try to access the application from the internet instead
c)
Close and re-open the application
d)
Just forget it and work in another application
13.
Choose one solution for the following problem: the computer is FROZEN.
a)
Press and hold the Power button for 5-10 seconds to force the computer to shut down.
b)
Close all applications and restart
c)
Unplug all plugs on the computer and plug them back in
d)
Hold down the monitor power button until the computer shuts down.
14.
Choose one solution for the following problem: the sound isn't working.
a)
Check the volume level
b)
Use different headphones
c)
Buy speakers
d)
restart you computer
15.
Choose one solution for the following problem: the mouse or keyboard has stopped working.
a)
Press the Ctrl+Alt+Delete (the Control, Alt, and Delete keys) on your keyboard and click the mouse twice to reset the hardware
b)
If you're using a wired mouse or keyboard, make sure it's correctly plugged into the computer
c)
Move to a different computer, they are probably broken
d)
Hold down on the right click and/or the backspace key to reset the hardware
16.
Troubleshooting is always a process of...
a)
random act to get the solution you want 
b)
trial and error
c)
trying different things
d)
not knowing what you are doing
17.
Choose one solution for the following problem: The screen is blank.
a)
Make sure the monitor and computer are plugged in and turned on
b)
Hit the power button on the screen only
c)
Check mouse to see if the light is turned on
d)
Restart your computer
18.
Choose one solution for the following problem: ALL programs on the computer run slowly
a)
Shut down the computer two times in a row
b)
Unplug your mouse and plug it back in
c)
Your computer may be running out of hard drive space. Try deleting any files or programs you don't need.
d)
Reorganize the files on your computer. This is making the computer think too hard.
19.
Choose one solution for the following problem: Power button will not start computer.
a)
Check the central processing unit (CPU) to see if it is working properly
b)
Check the power cord to confirm that it is plugged securely into the back of the computer case and the power outlet
c)
Check your internet access to see if you are connected to the internet
d)
Check to see if you have an Ethernet cable connection 
20.

this picture means?

a)

the computer does not give out a sound

b)

the sound is to loud

c)

do talking in the classroom

21.

Which one is NOT benefits of PREVENTIVE MAINTENANCE?

a)

Reduced computer down time and repair costs

b)

Increased data protection

c)

Hardware maintenance

d)

Increased equipment stability

22.

Preventive Maintenance can be divided into Hardware maintenance and Software maintenance. CHOOSE the best answer for Hardware Maintenance.

a)

Review security, software, and driver updates.

b)

Check the condition of cables, components, and peripherals

c)

Remove unwanted programs

d)

Defragment hard drives.

23.

Several components are important to keep clean EXCEPT

a)

RAM

b)

Power supply

c)

Motherboard

d)

Printer

24.

There are 6 steps of troubleshooting process. CHOOSE the second step after Identify the Problem.

a)

Test the Theory to Determine Cause

b)

Establish a Theory of Probable Cause

c)

Establish a Plan of Action to Resolve the Problem and Implement the Solution

d)

Document Findings, Actions, and Outcomes

25.

"The computer fails to recognize an optical disc". CHOOSE the possible solutions to resolve the issue.

a)

Reinstall the CPU

b)

Use a known good power cord.

c)

Replace the disc

d)

Replace the RAM

26.

Replace the battery is possible solution regarding ____________ issue.

a)

The new sound card does not work.

b)

The hard drive LED on the front of the computer does not light.

c)

The clock on the computer is no longer keeping the correct time or the BIOS settings are changing when the computer is rebooted.

d)

The computer displays the incorrect CPU information when the computer boots.

27.

Install additional RAM is possible solution when the computer runs very slowly.

a)

TRUE

b)

FALSE

28.

Choose the device that is not suitable to use as hardware replacement for laptop.

a)

Keyboard

b)

Speakers

c)

System Board

d)

Mouse

29.

"Update anti-virus software"


Based on the statement, you need to schedule per _________ to help keep your laptops in good running condition.

a)

day

b)

week

c)

month

d)

quarter

30.

Computer vacuum cleaner is the example for ___________

a)

Information tools

b)

Hardware tools

c)

Repair tools

d)

Cleaning tools

31.

Which one is NOT benefits of PREVENTIVE MAINTENANCE?

a)

Reduced computer down time and repair costs

b)

Increased data protection

c)

Hardware maintenance

d)

Increased equipment stability

32.

Several components are important to keep clean EXCEPT

a)

RAM

b)

Power supply

c)

Motherboard

d)

Printer

33.

WHAT IS BLUE SCREEN OF DEATH

a)

YOUR PC IS SAD

b)

YOUR PC IS ANGRY TO YOU

c)

YOUR PC DEVICE IS NOT WORKING PROPERLY

d)

YOUR PC JEALOUS WITH YOU

34.

Computer vacuum cleaner is the example for ___________

a)

Information tools

b)

Hardware tools

c)

Repair tools

d)

Cleaning tools

35.

Install additional RAM is possible solution when the computer runs very slowly.

a)

TRUE

b)

FALSE

36.

"The computer fails to recognize an optical disc". CHOOSE the possible solutions to resolve the issue.

a)

Reinstall the CPU

b)

Use a known good power cord.

c)

Replace the disc

d)

Replace the RAM

37.

WHAT IS THIS ITEM ON COMPUTER COMPONENT?

a)

FANS

b)

CMOS BATTERY

c)

BRICK DISK

d)

POWER SUPPLY

38.

What is this item

a)

MONITOR

b)

LAPTOP

c)

RAM

d)

CENTRAL PROCESSING UNIT (CPU)

39.

WHAT IS THIS ITEM?

a)

CAKERA PADAT

b)

ANDY FLOP POPPY

c)

FLOPPY DISK

d)

ICE CREAM SANDWICH

40.

WHAT IS THE SILVER ITEM?

a)

COSMO POINT

b)

COSMIC BUS

c)

CAR BATTERY

d)

CMOS BATTERY

41.

WHAT IS THIS ITEM?

a)

GAME STATION

b)

MOTHERBOARD

c)

GREEN BOARD

d)

GOOGLE PLAYBOARD

42.

Are you feeling better today?This question is refer to what type of question:

a)

OPEN ENDED

b)

CLOSE ENDED

c)

I DONT KNOW THE ANSWER SIR

43.

What type of problem is occurring?This question is refer to?

a)

I dont know too

b)

Closed Ended

c)

Open Ended

44.

GRAFFIC HAVE 3 MODEL. NVIDIA,INTEL AND....?

a)

AMD RYZEN

b)

SONY PLAYSTATION

c)

DIGITAL MEDIA

d)

INTRODUCTION COMPUTER SYSTEM

45.

WHEN YOU MASTERING IN HARDWARE TROUBLESHOOTING YOU CAN BE?

a)

SINGER

b)

COOCKER

c)

COMPUTER TECHNICIAN

d)

DANCER

46.

AWAK DI DALAM KELAS SAYA KETIKA INI. KELAS APAKAH INI ? (a)   TO COMPUTER SYSTEM

47.

what is troubleshooting?

a)

A fun game to play during free time

b)

The process used to fix a problem


c)


It is a fight between 2 computers

d)

All of the above

48.

Which of the following is NOT a solution for fixing a monitor that has suddenly turned black.

a)

Press the power button on monitor

b)

Move the mouse to reactivate the monitor

c)

Wait for the computer to turn white

d)

Check to see if power cord is plugged in

49.

This picture means?

a)

I am quite

b)

No talking in the classroom

c)

The sound is too loud

d)

The computer does not give out a sound

50.

When your computer doesn't work, you should

a)

Break your computer

b)

Check the cable connections

c)

Call the doctor

d)

Give up

51.

How is your mouse connected on your computer in the classroom?

a)

Electric cable

b)

String

c)


USB cord

d)

Rope

52.

Choose one solution for the following problem: the computer is FROZEN.

a)

Do nothing

b)

Shake your mouse

c)

Press and hold the Power button for 5-10 seconds to force the computer to shut down.

d)

Call the teacher

53.

Choose one solution for the following problem: the sound isn't working.

a)

Check the volume level

b)

Buy speakers

c)

Use different headphones

d)

Call the teacher

54.

Your chromebook suddenly shuts off. What is the first thing you should check?

a)


If your friend turned it off

b)

If you have changed the background color to black

c)

If the device is charged

d)

If someone hacked your computer

55.

when your password is not working and you are sure you are spelling it correctly, what is most likely the reason?

These are all correct except,

a)

Your computer is dead

b)

Caps lock button is on

c)

you are on the wrong computer

d)


password has expired

56.

This picture means?

a)

No volume

b)

Nothing

c)

No internet