WorksheetsSpring- Communication, Management, and Leadership Test
Total questions: 35
Worksheet time: 19mins
Name
Class
Date
1.
Communication allows us to ____________ to other people.
a)
Connect
b)
Contact
c)
Organize
d)
Show our skills
2.
Communication is made up of which of the following? (mark all that apply)
a)
Teamwork skills
b)
Problem Solving Skills
c)
Verbal Skills
d)
Non-verbal Skills
3.
Sound, words, speaking, and language are the key components of which type of communication?
a)
Non-verbal communication
b)
Verbal communication
c)
Sign language
d)
Effective communication
4.
_________ is the formality with which you speak based on social positions and relations.
a)
Verbal
b)
Greeting
c)
Register
d)
Rapport
5.
Communication is not one of the most important employability skills.
a)
True
b)
False
6.
The words you say make up what percentage of communication?
a)
7%
b)
55%
c)
38%
d)
10%
7.
Which of the following is not part of non-verbal communication?
a)
Facial Expressions
b)
Body Language
c)
Gestures
d)
Silence
e)
Making Sounds
8.
It is not that important for your non-verbal signals to match up with the words you say.
a)
True
b)
False
9.
Effective communication only benefits the listener.
a)
True
b)
False
10.
Effective communication involves which of the following? (mark all that apply)
a)
problem solving
b)
listening
c)
asking questions
d)
writing
e)
register
11.
What is the first step to becoming an active listener?
a)
Provide Feedback
b)
Respond accordingly
c)
Pay attention
d)
Show you are listening
12.
What type of question is used to get more information?
a)
Open-ended
b)
Probing
c)
Reflective
d)
Listening
13.
Which of the following are examples of written communication? (mark all that apply)
a)
Business Letter
b)
Email
c)
Thank you card
d)
Reports
14.
Which of the following are responsible for the management of a business to accomplish its goals by effectively using people and other resources?
a)
Leader
b)
Manager
c)
Controller
d)
CEO
15.
Which of the following explains decision making? (mark the two that apply)
a)
Being forced to make a decision because of conditions beyond your control.
b)
Choosing to make a decision because you wish for something to occur that is not occurring at the present time.
c)
Occurs when a problem arises.
d)
Occurs because you want something to happen.
16.
What is the correct order of the decision making process?
a)
Option 1
b)
Option 2
c)
Option 3
d)
Option 4
17.
Which of the following are qualities of a leader? (mark all that apply)
a)
Inspiration
b)
Communication
c)
Dependable
d)
Organized
18.
A good leader is a lifelong learner that is not closed to new ideas or change.
a)
True
b)
False
19.
Communication is a one-way street; leaders only need to be good at talking not listening.
a)
True
b)
False
20.
Describes what the business is trying to become.
a)
Mission
b)
Goal
c)
Vision
d)
Communication
21.
Identifies what the business does.
a)
Mission
b)
Goal
c)
Vision
d)
Communication
22.
Leaders are born, not made.
a)
True
b)
False
23.
Having _____________ means to be willing to do the right thing, even in the face of a fear or danger.
a)
Confidence
b)
Motivation
c)
Knowledge
d)
Courage
24.
Which of the following are not one of the 5 C's of email writing? (mark all that apply)
a)
Conscientious
b)
Confident
c)
Complete
d)
Clear
e)
Correct
25.
What should you avoid when writing a professional email? (mark all that apply)
a)
Slang
b)
Greeting
c)
Abbreviations
d)
Capitalize Proper Nounds
e)
Contractions
26.
To be a leader
a)
is easy.
b)
is something you are born to do.
c)
takes hard work and a willingness to lead.
d)
you must be very smart.
27.
Workers with leadership skills
a)
will have more job opportunities
b)
are more likely to advance within a company
c)
will have more job opportunities AND are more likely to advance within a company
d)
none of the above
28.
Why are communication skills important for a leader?
a)
So they can tell people what to do.
b)
To be able to explain their goal or vision.
c)
To be able to deceive their followers
d)
None of the above.
29.
An honest leader has
a)
morals
b)
integrity
c)
values
d)
all of the above
30.
The benefits of being a leader are
a)
wealth, fame, happiness
b)
self-confidence, self-fulfillment, and self-worth
c)
self-confidence, wealth, fame
d)
none of the above
31.
What is the first step in becoming a leader?
a)
Understanding yourself
b)
Understanding qualities of a follower
c)
Understanding the qualities a great leader has
d)
All of the above
32.
Leadership
a)
is a choice
b)
is challenging
c)
is hard work and a life-long learning process
d)
all of the above
33.
The R is SMART Goals stands for Realistic.
a)
True
b)
False
34.
Leaders are not in demand in the workplace, followers are.
a)
True
b)
False
35.
Match the following
a)
Identify activities to be completed.
1.
Organizing
b)
Involves knowing what to do, when to do it, and how to do it
2.
Planning
c)
Supervising, motivating, and maintaining communication with employees.
3.
Leading
d)
Making sure organization goals are met.
4.
Controlling
100 %
