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WorksheetsSFRP April 2024 Knowledge Check
Total questions: 10
Worksheet time: 3hrs 30mins
Illinois employers will be eligible once they have been open and in operation for 2 years with 5 or more employees on every quarter of the previous calendar year.
True
False
How long does an ER have to reprocess the transaction for bounced funding?
7 Days
9 Days
15 Days
10 Days
RTs should not be submitted for:
Delete unused payroll lists
General Research/
Miscellaneous Request
Asking for API to be deleted for the employer to be reset.
Once an ER has been advised of the solution for a bounced funding case, the case should be routed to:
Complete
Financial
NIGO
Bounced funding
All Mondays in April are considered impactful dates:
False
True
For an outstanding expectation, CSR must confirm:
Do we need to delete or are they sending funds?
Funding has bounced for one of the following reasons: invalid bank, insufficient funds or corporate customer not authorized.
Cannot be processed if payroll date is greater than 60 days.
If a contribution check is received blank or missing the authorized signature from ER (select all that applies):
Need to request a new check
Submit amount as ACH
Must obtain instruction to return check back to ER or shred
None are correct
If a CA Business has confirmed that reported at least one employee to the EDD the preceding calendar year and has been operating for at least 1 whole year but can’t be located in ASTRO, email has to be sent to SFRPOnboarding@ascensus.com for follow up:
True
False
If the amount on the contribution check received from ER is less or over the expectation entered:
Need clarification of correct amount
Cancel pending expectation and resubmit in amount matching check/ACH received.
Return check and have ER send in new check with amount matching expectation.
Once an email has been confirmed or updated for a bounced email case, it can be routed to complete:
False
True
