WorksheetsA*S*K Business Institute Certification Exams
Total questions: 98
Worksheet time: 52mins
What is the purpose of the A*S*K Business Institute Certification Exams offered by MBA Research and Curriculum Center?
To provide a set of guidelines for ethical decision-making in business
To document learning achievement and add value to the completion of coursework and other learning experiences
To offer a comprehensive business education program
To serve as the only requirement for a career in business, marketing, finance, management, and entrepreneurship
What is the basis for the instruction on the National Business Administration Standards, which are used for A*S*K certification exams?
The language and structure of MBA Research test items
The performance indicators from the official A*S*K exam of the same name
The industry-validated performance indicators derived from MBA Research's research of the business community
The descriptive test key included in the practice tests
What is the benefit of using A*S*K practice tests according to the document?
They guarantee a passing score on the official A*S*K certification exams
They provide third-party documentation of learning achievement
They help students familiarize with the language and structure of MBA Research test items and reduce test anxiety
They are required for completing coursework in business-related fields
Where can more information on the A*S*K exams be found according to the document?
At the National Business Administration Standards website
On the official MBA Research and Curriculum Center website
At the A*S*K Institute website
In the descriptive test key of the practice test
Written communications in business should
use long, informative sentences.
be totally impersonal.
use technical language.
be clear and easy to understand.
When writing a business report, Thomas might check his writing and style manual to determine the
formal definitions of important terms.
best way to set up tables using computer software.
synonyms for common words.
appropriate way to cite his resources.
So the company can make wise business decisions, it is important for the company to effectively manage its
ratings.
markets.
information.
demand.
To build positive customer relations, a business must be
proactive.
small.
profitable.
aggressive.
A customer called to complain that a promised shipment had not arrived and to find out what happened. You say you will check and call back. How can you show a customer service mindset?
By calling back as soon as possible with an answer
By helping organize the warehouse
By following up to see if the customer is satisfied with your company's service
By talking about the problem with coworkers
What kind of customer would ask, "If I buy this product, how can I be sure it will do what you say it will?"
Eager
Domineering/Superior
Slow/Methodical
Suspicious
What should you do to determine whether a customer's complaint is justified?
Investigate the problem
Restate the complaint
Ask a supervisor
Take immediate action
A farmer recently purchased 1,400 acres of farmland and six new pieces of farm machinery. What categories of resources did the farmer acquire?
Natural and capital
Labor and human
Capital and labor
Natural and land
Promotion, layaway, and credit help create __________ utility.
time
form
possession
sales
What type of market likely exists when a local car dealer has many vehicles for sale at low prices but demand is low?
Elastic
Buyer's
Inelastic
Seller's
In order to have exclusive rights to their literary and artistic works, authors and artists can apply for a
copyright
tariff
patent
trademark
Which of the following is an example of the limits to economic freedom:
A company wants to purchase an office building, but another company purchases it.
Francesca wants to start her own company, so she becomes an entrepreneur.
Shawn competes with several other applicants for the job position he wants.
Patrick decides to sell his car to his younger sibling for $10,000.
Many businesses reinvest the profits that they make to
expand their operations
increase employees' bonuses
improve their credit rating
increase their emergency funds
Which of the following is an example of how all small businesses directly strengthen a nation's economy:
Small businesses develop strong local ties and connections.
Small businesses are likely to grow into large companies.
Small businesses are the building blocks of large corporations.
Small businesses control their expenses and operating costs.
One characteristic of trade-industry businesses is that they sell
a narrow assortment of products.
only full product lines.
only limited product lines.
products to others.
Emotionally intelligent leaders display
technical expertise.
confidence.
authority.
hopefulness.
An employee who misuses company time is actually
stealing.
shoplifting.
pilfering.
robbing.
A willingness to learn, to change, and to take occasional risks all refer to a leader with
credibility.
a passion for work and people.
flexibility.
business knowledge.
Abby feels the company's vacation policies are fair, while Jaya thinks they are too strict. Abby and Jaya's disagreement is an example of a(n) ________ conflict.
functional
critical
essential
emotional
What type of statement can make a person feel defensive and angry during a conflict?
It
You
Me
I
The practice of developing mental or physical images of your personal goals is referred to as the ________ technique.
affirmation
ineffective
imagination
visualization
Aja and Todd work in a local stationery store. When business is slow, Aja tends to text on her phone and stand around, while Todd tends to straighten the shelves and restock items that are needed. Which of the following traits is Todd demonstrating:
Empathy
Initiative
Receptivity
Loyalty
Which of the following is a factor that might prevent businesspeople from developing cultural sensitivity:
Demographics
Principles
Stereotypes
Ethics
When all members of a work team take a "we're all in this together" attitude, they are:
focusing on one person's performance.
willing to share accountability.
being creative and innovative.
developing personal agendas.
When DeShawn's teacher compliments his work on the group project, DeShawn gives credit to the other group members who helped. DeShawn is demonstrating:
transparency.
viability.
rule of law.
trust.
Siobhan always treats others the way that she'd like to be treated. She is building trust by:
taking responsibility for her mistakes.
being fair.
communicating often and openly.
keeping her promises.
Which of the following is a source of income a person should consider when developing a personal budget:
Insurance
Clothing
Utilities
Salary
Business accounting information often is summarized in which of the following types of financial statements:
Trade report
Fiscal policy
Balance sheet
Sales forecast
The administration of assets refers to decisions about
financing
spending
investments
accounting
You can tell that a project was successful if it
is widely popular
fixed a problem
had a plan
is sustainable
Elliot owns Infinity Yachts, a yacht charter business in the Florida Keys. Elliot recently decided to increase her advertising, specifically the advertising on local radio and television. Which of the following marketing functions relates to Elliot's decision:
Distribution
Promotion
Financing
Selling
"Helsinki is the capital of Finland" is an example of what type of information?
Opinion
Criticism
Unproven
Factual
Information that has been printed for publication is often more reliable than many internet sources because
the information is typically carefully checked for accuracy
publishers do not support special interest groups
published information is current and up to date
authors have affiliations with professional organizations
A business letter that has easy-to-understand information is said to have
caution
courtesy
consensus
clarity
Last year, several of Readmore Bookstore’s employees hurt their backs while lifting heavy boxes. As a result, the bookstore is reteaching its workers how to safely lift heavy boxes of books. What type of control is the business using to protect its employees' health and safety?
Administrative control
Engineering control
Work-practice control
Personal protective equipment
The purpose of requiring customers to use a check-in, check-out system for taking clothing into fitting rooms is to:
assign a salesperson to each customer.
encourage customers to try on more clothes.
reduce the opportunity for theft.
save customers some shopping time.
Are the outputs of production limited to tangible items?
No, outputs are limited to intangible items.
No, outputs can be tangible or intangible.
Yes, outputs are limited to tangible items.
Yes, outputs are tangible goods and services.
Which of the following is an important aspect of a business's operations function:
Establishing efficient processes
Providing access to information
Hiring qualified employees
Locating potential customers
Shia manages the day-to-day activities needed to produce and distribute smartphones for a worldwide company. Shia's job title is most likely
quality inspector.
marketing manager.
operations manager.
sales manager.
Which of the following is a corrective action you could take if your project has derailed:
Risk tracking
Stakeholder management
Refocusing scope
Project failure
Which of the following groups of people would be most interested in using financial information for trend identification:
Auditors
Investors
Employees
Customers
A business's employees should keep themselves well groomed and
accessorize with plenty of jewelry.
wear their most expensive clothes.
abide by the dress policies of the employer.
demonstrate personal clothing tastes.
In order to use self-understanding to become a mature individual, you also need to:
identify your potential
change your personality
have the support of your friends
develop your best characteristics
To help Joseph determine which career to pursue, he should honestly examine his personality traits, abilities, and:
techniques
interests
opportunities
expressions
Jamal is a skilled communicator and is well-liked by all who meet him. However, he is struggling in his sales position because he is not familiar with the new software and computer programs used for communicating and making presentations. Which of the following will help Jamal improve his job performance:
Adopting a better attitude
Completing a communication course
Updating his technology skills
Demonstrating respect for others
Under what circumstances would it be appropriate for a person to send a cover letter or letter of application to a business?
When responding to a request for information
When acting on a referred job lead
When submitting educational transcripts
When completing new-hire paperwork
Shonda needs to choose between two colleges. After doing a lot of research about both schools, she has a gut feeling that one is the right choice, so she decides to go there. Shonda is using ________ to solve her problem.
mind mapping
the seven-step method
intuition
brainstorming
Which of the following statements regarding protocols is true:
Company protocols are generally not as important as company policies
Protocols are broader in nature than other types of company guidelines
A protocol is a type of guideline that prohibits a certain activity
Employees don't need to know about their company's protocol
Which of the following best describes the relationship between ethics and rules of conduct?
Ethics are more specific than rules.
Rules are more important than ethics.
Ethics should be based on rules.
Rules should be based on ethics.
What are the primary functions of management?
Controlling, leading, planning, and retailing
Controlling, purchasing, leading, and selling
Controlling, marketing, planning, and wholesaling
Controlling, leading, organizing, and planning
What is essential for effective written communications according to the text?
Using complex and technical language whenever possible
Being clear and easy to understand, using short and simple sentences
Always being impersonal
Asking the receiver many questions to ensure understanding
Which of the following is NOT mentioned as a resource to ensure proper citation in written documents?
Citation software
Style manuals like AP or Chicago Manual of Style
A dictionary or glossary
A resource website with examples of citations
What is the role of information in a company, as described in the text?
To collect and analyze data for the company's immediate use only
To make decisions that are in the best interest of the company and its success
To provide feedback about the quality of the company's products
To organize the warehouse more efficiently
According to the text, how can a business build positive customer relations?
By being aggressive in their marketing strategies
By being reactive to customer complaints only
By being proactive and addressing problems as they occur
By not focusing on customer feedback
What is a recommended action to demonstrate a customer service mindset?
Waiting for customers to follow up on their issues
Providing feedback only about the quality of products
Calling back as soon as possible with an answer
Telling the customer what you would be doing without following through
What type of customers tend to question everything and may want facts and proof before being convinced that something is true?
Impulsive customers
Domineering/Superior customers
Average person
Suspicious customers
When handling customer complaints, what action is suggested to eliminate any misunderstandings?
Making a quick decision
Restating the complaint
Ignoring minor issues
Asking a supervisor about the complaint
Which of the following is NOT a type of economic utility?
Possession utility
Form utility
Time utility
Sales utility
What characterizes a buyer's market?
Large supply, high prices
Small demand, high prices
Large supply, small demand, and low prices
Large demand, small supply
What is a copyright?
A tax on imported goods
Legal protection of books and other artistic works granted by the government
A service tax
A type of market demand
What is one limiting factor in a private enterprise system according to the text?
The ability to reinvest profits in the business
Competition among buyers
The impact of small businesses on the economy
The confidence of emotionally intelligent leaders
What does reinvesting profits in the business potentially limit according to the text?
Economic freedoms
Competition among buyers
Money available for bonuses or emergencies
The ability to purchase an office building
According to the text, what role do small businesses play in large corporations?
They are the building blocks providing supplies and services
They limit the economic freedoms of large corporations
They reinvest profits to compete in the marketplace
They display confidence to enhance their authority
What is a characteristic of trade industries as described in the text?
They reinvest profits to grow and compete in the marketplace
They are responsible for moving products from producers to consumers
They have little impact on a nation's economy
They display emotional intelligence when dealing with consumers
What does the text suggest about the nature of emotional intelligence?
It is necessary to display hopefulness in all situations
It is limited to leaders who are confident in their actions
It may or may not include the display of hopefulness depending on the situation
It is only displayed by emotionally intelligent leaders who know they are right
What is stealing in the context of workplace ethics?
Taking company time for personal benefit without the intention of returning it
Working extra hours for which one is not paid
Borrowing items from the office with the intention to return
Purchasing items from the company at a discount
Which of the following is NOT a characteristic associated with leadership?
Flexibility
Credibility
Risk-taking
Indecisiveness
What is a critical component of the emotional conflict resolution process?
Ignoring the disagreement
Focusing on personal beliefs only
Discussing tangible or concrete issues
Avoiding the discussion of essential differences
Why are "I" statements preferred during conflict resolution?
They place blame on the other party
They express personal feelings without assigning blame
They are used to show anger and defensiveness
They are not commonly used in conflict resolution
What is the role of visualization in the context of self-esteem?
It is an ineffective technique for self-improvement
It is used to reflect on past mistakes
It involves using your imagination to focus on desired strengths
It is a method to avoid setting personal goals
What does initiative refer to in a business context?
The ability to perform work tasks without being told to do so.
The dedication to a specific group or business.
The ability to understand and share the feelings of another.
The act of being truthful in communication.
What is a key aspect of cultural sensitivity in business?
Having a set image or assumption about a person or thing.
Being open-minded and avoiding stereotypes.
Sharing personal stories with colleagues.
Focusing on individual needs over the team's needs.
Which of the following is a benefit of effective teamwork?
Team members can focus on their personal agendas.
Team members are equally accountable for the group's success and failures.
Team members can avoid sharing accountability.
Team members can spin their accomplishments.
What does transparency in business typically involve?
Avoiding the truth when communicating.
Spinning your accomplishments to seem more impressive.
Being truthful and open in your communication.
Taking all the credit for the group's work.
What does being fair in business relationships mean?
Treating others in a way you would like to be treated.
Keeping promises and communicating openly.
Being stubborn and not demonstrating them in this example.
Spinning your accomplishments.
What is a balance sheet?
A financial statement that captures the financial condition of the business at a specific point in time.
A document that lists all company policies and procedures.
A summary of a company's yearly sales forecast.
A plan that outlines the marketing strategies of a business.
Which of the following is NOT a type of personal expense?
Alimony
Insurance
Clothing
Investments
What does the administration of assets in a company refer to?
The process of hiring and managing employees.
The decisions about company spending and acquisition of funds.
The creation of a business plan and strategy.
The marketing and promotion of the company's products.
What is an indicator that a project was successful?
The project was completed temporarily.
The project has long-term effects that continue after the project has been completed.
The project was completed under budget.
The project plan was used as an indicator of success.
What is the role of promotion in marketing?
To communicate information about goods, services, images, or ideas to achieve a desired outcome.
To list the ownership details of goods or services.
To finance business activities.
To provide a summary of the company's financial status.
What is factual information?
A person's point of view or belief about a topic
Proven, true, and objective information
An analysis of something or someone that identifies shortcomings
Information that is typically carefully checked for accuracy
What is criticism?
A person's point of view or belief about a topic
Proven, true, and objective information
An analysis of something or someone that identifies shortcomings
Information that is typically carefully checked for accuracy
What does clarity in communication mean?
Stating a point to avoid conflict or misunderstanding
Using tact and consideration while speaking
Reaching a general agreement among all parties
Expressing oneself in a complicated manner
What is an example of an administrative control that could help reduce back injuries at the bookstore mentioned in the text?
Purchase and use of pallet jacks
Limiting the time that each employee spends lifting boxes each day
Requiring employees to wear back belts
Implementing methods to correct, control, or eliminate hazards
What is a common shoplifting technique mentioned in the text?
Wearing stolen apparel out of the store
Returning items without a receipt
Shoplifting during store hours
Stealing cash from the register
What is one disadvantage of the check-in, check-out system used in stores to prevent theft?
It is too expensive to implement
It requires too much technological equipment
It does not save time for customers
It is not effective in reducing theft
What are tangible outputs of production?
What is the role of an operations manager?
To focus on customer service functions
To plan, control, and monitor day-to-day activities required for continued business functioning
To be involved with the daily operations and focus on consumer services marketing
To ensure the degree of excellence of a service
Which of the following is NOT a type of corrective action to take if your project has derailed?
Refocusing the scope of your project
Project failure tracking
Stakeholder management
Hiring qualified employees
Why are investors particularly interested in identifying trends through financial information?
To ensure the company's employees are not generally interested in the trends found in a business's financial information.
Because it helps them determine whether a company will give them a good rate of return for their money.
To check if a company's financial information is not accurate.
Because they are looking for trends that employees are not interested in.
What does appropriate business attire generally not need to be expressed in?
Personal activities.
Business meetings.
Job interviews.
Corporate events.
What is a key aspect of developing your best characteristics according to the text?
Ignoring feedback from others.
Focusing solely on your strengths.
Having the support of your friends as an external factor.
Identifying your potential as an unknown.
Which of the following is not a primary factor that a person should consider when determining career opportunities?
Personal interests.
Personality traits.
The current job market.
Favorable circumstances that present themselves.
Why is there little need for Jamal to improve his communication skills, attitude, or respect for others?
Because he is already a skilled and well-liked communicator.
Because he is unfamiliar with new software and computer programs.
Because his technology skills are highly advanced.
Because he is updating his technology skills.
