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WorksheetsA+ 1101 Study Quiz 6
Total questions: 59
Worksheet time: 30mins
A technician is preparing laptops for deployment to a medical department. The laptops require SSD-level encryption to be enabled, but BitLocker refuses to turn on. An error message states that a BIOS-level setting has not been turned on. Which of the following should the technician check FIRST when troubleshooting this issue?
Reorder the priority in Windows Boot Manager.
Check to make sure Secure Boot is turned on.
Ensure that the Trusted Platform Module is enabled.
Verify that the latest updates are installed.
Which of the following BEST describes a lab environment in which virtual machines can be created, rebooted, and shut down without affecting the production network?
SCADA
Sandbox
Honeypot
Hybrid cloud
A SOHO customer would like to purchase network hardware to enhance security. The hardware should perform stateful packet inspection. Which of the following would BEST address the customer's need?
Switch
Firewall
Router
Proxy
An IT manager is evaluating ticket resolution times. While reviewing the data, the manager notices repetitive issues are taking longer than expected to resolve. Which of the following changes should the manager implement to resolve repetitive issues more quickly?
Require the technicians to spend more time testing theories to determine the root causes of issues.
Require the technicians to verify full system functionality when resolving issues.
Require the technicians to gather more information when speaking with users about issues.
Require the technicians to document the findings, actions, and outcomes of issues.
A technician is troubleshooting a laptop that has a blank LCD panel. The technician shines a flashlight on the LCD and sees a faint image. Which of the following options BEST describes the problem?
Defective inverter
Incompatible video controller
Incorrect input source
Burned out bulb
Which of the following network options would work BEST to ensure that a client-side virtual machine cannot access the rest of the network?
NAT Mode
Bridged Mode
Direct Mode
Host-Only Mode
A technician is adding one more line at the demarcation point. Which of the following tools would be the MOST useful for performing this task?
Toner
Punchdown
Network tap
Crimping tool
Which of the following Wi-Fi 802.11 protocols uses the 5.0GHz frequency and has the BEST speed and reception?
802.11a
802.11ax
802.11b/g/n
802.11n
Which of the following is the MOST likely cause of the issue where a user is unable to click the buttons on the track pad or press some keys on the keyboard, and no physical damage is observed?
Damaged digitizer
Swollen battery
Distended capacitors
Failed accelerometer
Which of the following servers is MOST likely offline if users report they cannot access the local intranet after a scheduled power outage, but a technician is able to ping the IP address of the server that is hosting the website?
Web
DNS
File
DHCP
Which of the following RAID levels provides MAXIMUM performance and redundancy for a new application server?
RAID 0
RAID 1
RAID 5
RAID 10
Which of the following delivers internet over a copper medium?
ONT
SDN
DSL
WISP
Which of the following will allow the laptop to stay connected when the user travels with a Wi-Fi-capable laptop?
Cellular card
Wi-Fi extender
Bluetooth
GPS
If a printer is not working due to paper stuck to the fuser and the fuser was just installed a few weeks ago, what should the technician do NEXT?
Disconnect the printer power for troubleshooting.
Install a printer roller kit.
Replace the overheating fuser.
Replace the paper with thicker paper stock.
Which of the following does a DHCP reservation MOST likely apply to?
Smart TV
Mobile device
Workstation
Printer
What should a technician use to install an RS-232 serial signature pad to a customer's ultralightweight laptop?
Port replicator
Wi-Fi Direct
Hotspot
USB-C cable
Which of the following wireless networking protocols will support both 2.4GHz and 5GHz devices?
802.11ac
802.11ax
802.11b
802.11g
A customer reports that access to the network fileshare has become much slower than usual, but local applications do not seem to have trouble. The technician checks the bandwidth to other servers and finds no issues. Which of the following should the technician check NEXT?
Level of network utilization
Customer use of two-factor authentication
Amount of local drive space
RAID array drive health
A virtual file server in the cloud is configured to automatically add compute resources during times of high load on the server. Which of the following describes this cloud feature?
File synchronization
High availability
Rapid elasticity
Shared resources
A technician is on site troubleshooting a customer's laptop. The technician needs to download a software update, but the company's proxy is blocking updates. Which of the following would be the MOST appropriate action for the technician to take to get the update?
Connect to a hotspot
Request a traffic exemption
Change the DNS address to 1.1.1.1
Update the Group Policy settings
An integrated webcam on a user's laptop broke, so a technician installed a temporary, external webcam. Since the external webcam installation, other users can only see part of the user's face during videoconferences. Which of the following BEST describes the reason for this issue?
The webcam is not on a level surface.
The webcam driver should be updated.
The webcam is plugged into the wrong USB port.
The webcam is not compatible with the OS.
A network engineer recently deployed a new application server in a cloud environment. Which of the following should be implemented to prevent a single point of failure within the system?
Rapid elasticity
RAID
High availability
Shared resources
A new HD webcam's image only updates one or two times per second. The specifications indicate the webcam is capable of updating 30 frames per second. Which of the following is MOST likely causing the issue?
The USB 2.0 port has insufficient bandwidth.
The Thunderbolt connector is not compatible.
The VGA cable does not support a digital signal.
The connection should use plenum instead of STP.
A user needs to transfer files from an Apple phone to a workstation. Which of the following connection types should the user utilize?
USB-C
Serial
Lightning
NFC
Which of the following would be the MOST appropriate way for the technician to receive the latest official drivers for the device?
Download the drivers from the vendor's website.
Allow the OS to install the drivers automatically.
Utilize a third-party, non-OEM driver.
Run the autoinstall CD.
A user reports that all print jobs sent to a laser printer have random and incorrect characters throughout the pages. Which of the following actions should the technician do to resolve this issue?
Replace the fuser.
Adjust the rollers.
Update the driver.
Shake the toner.
An end user needs to upgrade the hard drive on a laptop and wants one that is fast and shock resistant. Which of the following is the BEST option for this end user?
Hybrid HDD/SSD
5,400rpm HDD
7,200rpm HDD
NVMe SSD
Which of the following connectors can be plugged into a Thunderbolt 3 port on a laptop?
miniUSB
microUSB
USB-A
USB-C
A company would like to take advantage of the cost savings of cloud computing by only paying for the resources used. Which of the following will BEST address this need?
Shared resources
Rapid elasticity
Metered utilization
High availability
A technician is attempting to fix a computer that does not turn on when the power button is pressed. Which of the following should the technician perform NEXT to troubleshoot the issue?
Verify the output voltages from the power supply unit.
Open the computer cabinet and replace the power button.
Remove and reconnect all cables that are plugged into the motherboard.
Reseat the power cable and confirm the outlet is providing energy.
A technician needs to install an NVMe drive in an old computer using a PCIe 4X card. The technician installs Windows on the drive and reboots the computer. An error message appears stating there is no bootable device found. The technician checks the BIOS but cannot select the new drive as a boot device. Which of the following is MOST likely causing the issue?
The boot partition is not set as active.
The BIOS does not have NVMe boot drivers.
The NVMe drive has an MBR partition.
The NVMe drive is out of space.
Which of the following cables should be used to terminate ST connectors on each end?
Optical fiber
Coaxial
Shielded twisted pair
HDMI
Which of the following cloud-computing concepts describes an application that is hosted on the internet but can be used and configured as needed internally per organization?
Hybrid cloud
Public cloud
IaaS
SaaS
PaaS
Which of the following devices would a punchdown tool MOST likely be utilized on?
Cable modem
Managed switch
PoE injector
Patch panel
A user reports a tablet restarts on its own every five to ten minutes. In addition, the tablet has intermittent issues with charging. The technician gives the user a new power adapter and charging cable, and the technician also tries resetting the OS, but the issue persists. Which of the following is the MOST likely cause of the issue?
Water damage
Incorrect OS version
Faulty battery
Damaged charging port
A technician verifies the slow boot time and slow OS performance of a tower server with a RAID 5 on a PCIe RAID card that does not support hot swapping. Which of the following steps should the technician take NEXT to verify RAID health?
Verify S.M.A.R.T. operation on the RAID card.
Replace the failed drive while users are connected.
Physically clean the HDDs and connectors.
Shut down the server and check the RAID controller's status.
A field technician for an airport receives a support ticket that states customers are having issues viewing a screen that displays information about departing flights. While checking the case history, the technician sees that all flight information screens were recently moved when the terminal gates were remodeled. Which of the following actions should the technician perform after verifying the screen has power?
Ensure the input connections to the screen are secure.
Swap cables with a screen that works.
Check to see if the device outputting the data is turned on.
Determine if the screen is compatible with the output device.
A technician receives an alert indicating all VMs are down. After some troubleshooting, the technician discovers the network is out of space. To resolve the issue, the technician decides to add more space. Which of the following network types will the technician be working with?
SCSI
NAC
SAN
WISP
A cloud engineer, who is designing a cloud architecture, needs to ensure the solution is able to immediately fail over to another region in case of an outage and also scale up in the event of high utilization. Which of the following should the engineer implement? (Choose two.)
Cold storage
Metered utilization
Machine learning
Elasticity
High availability
A user wants RAID to be configured on a desktop to allow the fastest speed and maximum storage capacity. Which of the following RAID types should a technician configure to accommodate this request?
0
1
5
10
Which of the following printing initiatives would be BEST to accomplish environmentally friendly objectives?
Requiring user authentication for printing
Locking down printing to only certain individuals
Modifying duplex settings to double-sided
Changing the print quality settings to best
A user calls the help desk about a 4K monitor that will not output an image from a desktop. The monitor was working previously but now shows a black screen with a message stating a signal is not detected. The desktop is connected via HDMI, and the monitor has an empty DVI port. Which of the following steps should the technician perform FIRST? (Choose two.)
Set up the desktop for DVI
Replace the HDMI cable
Check the input source
Install OS updates
Check the version of the HDMI cable
A technician is replacing the RAM on an entry-level server with hot-swappable components. Which of the following should the technician do NEXT?
Replace the RAM while the server is at a cool temperature
Replace the RAM while the server is running
Power down the server completely and then replace the RAM
Verify that the OS supports hot swapping the RAM
While on a VoIP call, one user is unable to understand the other because the audio is breaking up. Which of the following BEST describes what is occurring on the call?
High latency
External interference
No connectivity
Port flapping
A systems administrator needs to set up a multifunction printer for the legal department. The legal department deals with sensitive documents and requires a secure method of releasing print jobs. Which of the following should the systems administrator configure to meet the department's security requirements?
SMB settings
User authentication
Audit logging
Wired connection
A network technician is working to locate an end user's Cat 6 cable within a network rack. The server rack is poorly documented, and a cable management system has not been implemented. Which of the following would be the BEST tool to BEST identify the correct cable?
Cable tester
Network tap
Toner probe
Loopback plug
A technician connects a new computer to the internet and then opens the wiring closet. Even though all of the wires are terminated, nothing in the wiring closet is labeled. Which of the following tools should the technician use to complete the task?
Cable tester
Loopback plug
Toner probe
Punchdown tool
Which of the following is the BEST use case for client-side virtualization?
Legacy software
Directory services
Database
An IT technician is inspecting the internal components of a desktop computer to assess a suspected power issue with the motherboard. Which of the following connectors should the IT technician inspect further?
RJ45
Straight tip
DB9
Molex
A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker who was previously working on the ticket. The coworker already gathered facts about the issue and spoke with users concerning their missing emails. The coworker also discovered the email server's retention policy was updated shortly before users first noticed the issue. Which of the following should the systems administrator do NEXT to resolve the email issue?
Escalate the ticket to a higher level to resolve the email server issue.
Test a theory to determine the cause of the email server issue.
Establish a theory of probable cause for the email server issue.
Create a plan of action to resolve the email server issue.
A user uploads a file to a storage location that is accessible via a web browser and a client application. The user's coworkers can access the file as well. The service that the file is stored with is provided by a third party for a monthly fee. The third party's service is available to any business or consumer who would like to use the service. Which of the following BEST describes the type of service that is in use?
Hybrid cloud
Infrastructure as a service
Public cloud
Private cloud
Which of the following frequency bands do 802.11b and 802.11g operate in?
1GHz
2.4GHz
5GHz
6GHz
Which of the following protocols operates without a port number assignment?
SNMP
TCP
SSH
DHCP
A technician replaces a CPU and then notices the fans are continuously running. The computer randomly crashes after about five minutes. Which of the following should the technician do to prevent this issue from reoccurring?
Apply thermal paste
Use Trusted Platform Module
Replace the socket
Implement secure boot
Which of the following components houses the MX record?
DNS
VLAN
DHCP
SMTP
A desktop support technician receives an escalated ticket regarding a computer that displays the following message upon booting up: The amount of system memory has changed. Which of the following components is failing?
GPU
HDD
RAM
CPU
Which of the following is the default gateway?
172.25.1.252
172.25.1.39
172.25.1.4
255.255.255.0
A technician is working on a critical warehouse machine that will not turn on. The technician has determined the power supply for the machine failed. The warehouse manager is looking for a solution that will prevent downtime in the future. Which of the following devices should the technician install to meet this requirement?
Grounded power supply
Modular power supply
220V power supply
Redundant power supply
A user's track pad has stopped working. Which of the following should the user do to resolve the track pad's functionality?
Reinstall the mouse drivers.
Use the Function key.
Calibrate the digitizer.
Configure the mouse settings.
