Mentoring

Training

Developing skills

Counselling

Making judgments

Keep giving advice and instructions

Listening more than you talk

Focusing on solutions rather than problems

Goal

Way forward

Reality

Obstacles

Reality check

Exploring reasons

Overcoming obstacles

Setting goals

Perception

Training

Standard

Answers

is solution focused

requires open-ended questions

focuses on the desired outcomes

all the above

Improving past performance

Identifying obstacles

Setting desired outcomes

None of the above

Frame the Conversation

Explain the Options

Understand the Current State

Lay Out the Plan

change or improve performance

clarify or rate performance

reward or recognise performance

request or require performance

helps solve problems

helps set and achieve measurable performance goals

helps think through major decisions

all of the above

Sharing results of the coaching with the team

Building mutual trust and rapport

Getting to really know the coachee

Creating clear objectives and goals

Emphasis on goal setting

Offering emotional support

Focusing on accountability and results

All of the above

Providing all the answers

Asking powerful questions

Ignoring the coachee's perspective

Being directive at all times

True

False