NEW
Font size
WorksheetsProfessional appearance and behavior MA
Total questions: 20
Worksheet time: 11mins
A loud, complaining patient named De'Marco asks the dental assistant, “Am I being a baby?” The assistant replies “Oh no. Some people have very sensitive teeth.” This response is an example of:
Competence
Enthusiasm
Patience
Tact
Arnisha is a medical assistant who is always doing little things to keep all areas of the medical practice neat and clean. What personal trait does her behavior represent?
Patience
Willingness to learn
Enthusiasm
Self-motivation
A hospital hires a nursing assistant named Abigail, whose previous employer describes as 'very competent.' You would expect Abigail to be:
Highly skilled
On time to work
Helpful to other assistants
The first to get her work done
An interviewer says to Faith, “Give us an example of your dependability.” A good response would be:
“I am never late or absent from school.”
“I am willing to listen to suggestions to improve my work.”
“I never talk about my patients outside the hospital.”
“I work well with other people.”
At Mercy Hospital, how are healthcare workers like Lameka and Jacobi required to handle tattoos during work hours?
Healthcare facilities do not hire workers with tattoos
Tattoo policies are a personal right and are not regulated
They require that tattoos be covered during work hours
They require that workers have their tattoos removed
A female health professional named Destiny is scheduled to work from 8 a.m. to 4:30 p.m. on Monday. She clocks in at 7:59 a.m. on Monday and then goes to the ladies room to put on makeup, take out her nose piercing jewelry, and brush her teeth. What employability rule is she violating?
Be prepared to work when you arrive at work
Maintain a professional appearance
Report to work on time
Report to work when scheduled
The danger in wearing high heels in the workplace is
crossing the line between appropriate and party.
Wearing the same shoes as Tammika
looking too professional
Wearing heels that are out of fashion
For a school presentation, De'Marco and Jacobi are advised to wear khaki pants/slacks and a polo shirt. This attire is considered __________
Business Casual
Business Professional
Would a mohawk hairstyle be appropriate for most careers?
Yes
No
Why is appearance important?
Lameka is trying to find a romantic partner at work.
De'Marco is in a casual environment.
Destiny will be judged by her appearance.
During a hospital visit, Destiny noticed several healthcare professionals. What is important in their appearance?
Clean uniform
Name badge
Good hygiene
All of the above
During a group project, Jacobi is always ready to collaborate and coordinates well with Tammika and Arnisha. What best describes Jacobi's role?
Team player
Responsible
Tactful
Professionalism
Destiny feels a strong sense of satisfaction with herself after completing her project successfully. This feeling is best described as:
Self-esteem
Conceited
Arrogant
Self-motivated
In a hospital setting, who should Dr. Arnisha be able to communicate with effectively?
Patients
Other healthcare providers
Patient's family members
All of the above
During a team meeting, Abigail noticed that one of her colleagues, Jacobi, was not using which of the following nonverbal cues?
Tone and rate of voice
Eye contact
Use of touch
Jargon
During a school play, De'Marco tries to express his character's pain without speaking. Which nonverbal cue is most effective for this?
Body posturing
Eye contact
Sound
Gestures
6. Abigail, a nurse, notices that her Spanish-speaking patient, Tammika, does not seem to understand the instructions on wound care. What should Abigail do next?
Use a professional interpreter to provide wound care.
Arrange for a Spanish speaking hospital employee to provide the wound care instructions to Tammika.
Use a professional interpreter to provide wound care instructions to Tammika.
Ask Tammika to write down any questions she has about the wound care.
During a silent study session, which action by Faith would be considered nonverbal communication?
Writing notes
Reading a textbook
Whispering to De'Marco
Nodding in agreement
During a hospital internship, Faith is tasked with giving a bath, assisting a patient on and off the bedpan, or providing oral care. These activities are all examples of which nonverbal therapeutic communication?
Listening
Silence
Touch
Conveying Acceptance
29. During a routine check-up, how should medical assistant Destiny communicate nonverbally for effective interaction with the patient?
Maintain indirect eye contact with the patient
Provide space by leaning back away from the patient
Sitting squarely, facing the patient
Maintaining open posture with arms and legs crossed
