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ORGANISATIONAL BEHAVIOUR MBA

Total questions: 80

Worksheet time: 52mins

Name
Class
Date
1.
The science of human behavior and individual differences is:
a)
anthropology
b)
sociology
c)
engineering
d)
psychology
2.

What are the three determinants of behaviour in organizations?

a)

People, technology, structure

b)

Group, Individual, management

c)

Individuals, Groups, Structure.

d)

Personality, perception, attitudes

3.

The cultures and environment that are able to make people act differently in a given situation refers to

a)

Sociology

b)

Anthropology

c)

Psychology

4.

The study of people in relation to fellow human beings refers to

a)

Sociology

b)

Social-psychology

5.

The study of changes of an individual behavior towards authority/power or something that he wants in a particular environment. This refers to

a)

Anthropology

b)

Political Science

6.

Which theorist introduced the operant conditioning theory?

a)

B.F. Skinner

b)

J.B. Watson

c)

Ivan Pavlov

d)

Jean Piaget

7.

Who is the behaviorist that introduced classical conditioning?

a)

Jean Piaget

b)

B. F. Skinner

c)

Ivan Pavlov

d)

Erik Erikson

8.

Which theorist is most closely associated with the social learning theory?

a)

Pavlov

b)

Bandura

c)

Bruner

d)

Vygotsky

9.

_________________ - was a Russian scientist who discovered, quite accidentally, one of the basic kinds of learning, called classical conditioning.

a)

a. Edward E. Smith

b)

b. Isaac Newton

c)

c. Ivan Pavlov

d)

d. Howard Gardner

10.

Which learning theory are the acronyms UCR, UCS, NS, CS, and CS used in?

a)

Classical learning

b)

Operant learning

c)

Social/observational learning

11.

In what learning style do people learn by modeling others' actions?

a)

Classical learning

b)

Operant learning

c)

Social/observational learning

12.

Which of these situations is an example of positive punishment?

a)

Getting given a sticker for doing well in class

b)

Feeling less stressed when you hand in your assignments

c)

Adding 5 minutes onto class time because people were being too loud

d)

Having your phone taken away because you stayed out past curfew

13.

Which learning theory involves the use of reflexive behavior?

a)

Classical learning

b)

Operant learning

c)

Social/observational learning

14.

Which study was covered in the theory of social learning?

a)

Skinner

b)

Pavlov

c)

Bandura

15.

What does the ABC stand for in operant conditioning?

a)

Acquisition, Behaviour, Condition

b)

Antecedent, Behaviour, Consequence

c)

Application, Behaviour, Consequence

d)

Antecedent, Behaviour, Condition

16.

Response cost is also known as what?

a)

Positive reinforcement

b)

Positive punishment

c)

Negative reinforcement

d)

Negative punishment

17.

In social learning theory, people model behaviors they see. What behavior was modeled in the Bobo study by Bandura?

a)

Cuddling the bobo doll

b)

Talking to the bobo doll

c)

Acting aggressively towards the bobo doll

d)

Leaving the bobo doll alone

18.

Behavior: Molly finishes her homework


Consequence: She gets to go out with friends

a)

+ reinforcement

b)

- reinforcement

c)

+ punishment

d)

- punishment

19.

ANY EVENT OR SITUATION THAT EVOKES A RESPONSE IS KNOWN AS?

a)

ACQUISITION

b)

STIMULUS

c)

REINFORCEMENT

d)

SHAPING

20.

WHAT IS THE TYPE OF BEHAVIOR THAT OPERATES ON THE ENVIRONMENT, PRODUCING CONSEQUENCES?

a)

BEHAVIORISM

b)

RESPONDENT BEHAVIOR

c)

ASSOCIATIVE LEARNING

d)

OPERANT BEHAVIOR

21.

PAVLOV'S DOG SALIVATING EXPERIMENT IS AN EXAMPLE OF WHAT TYPE OF CONDITIONING?

a)

CLASSICAL

b)

OPERANT

22.

In operant conditioning, behaviors are shaped by

a)

triggers

b)

signals

c)

consequences

d)

sounds

23.

Identify the Law

a)

Law of Similarity

b)

Law of Proximity

c)

Law of Continuation

24.

Identify the Gestalt law

a)

Law of Symmetry

b)

Law of Singularity

c)

Law of Similarity

25.

What is Sensation?

a)

Sensation refers to the process of sensing our environment through touch, taste, sight, sound, and smell.

b)

refers to how the mind processes information

c)

refers to how we store information

26.

Perception can be defined as-

a)

how we perceive different things

b)

how we interpret the information from the external world

c)

how we sense things from the external world

27.

Identify the next Law

a)

Law of Closure

b)

Law of Focal Point

c)

Law of Good Figure

28.

Identify the Law

a)

Law of circles

b)

Law of Proximity

c)

Law of Grouping

29.

Identify the Law

a)

Law of the Jungle

b)

Law of whole

c)

Law of figure and ground

30.

In this building, which law of gestalt has been used

a)

Law of Closure

b)

Law of Figure and Ground

c)

Law of Continuity

31.

Which Law has been used to design this poster

a)

Law of Closure

b)

Law of Proximity

c)

Law of Focal Point

32.

This is the famous logo of Sony Ericsson Walkman phones, which law can you identify

a)

Figure and ground

b)

Closure

c)

Focal point

d)

Continuity

33.

TICK THE EXTERNAL FACTORS IN PERCEPTUAL SELECTIVITY

a)

Contrast

b)

Repetition

c)

Status

34.

This image shows the principle of

a)

continuity

b)

figure-ground

c)

closure

d)

proximity

35.

What is an attitude?

a)

A song

b)

A dance

c)

A thought to ourselves

d)

A behavior or feeling based on our opinion.

36.

The two types of attitudes

a)

Bad/Good

b)

Positive/Bad

c)

Positive/Negative

d)

Negative/Good

37.

What is an example of someone with a NEGATIVE attitude?

a)

Someone who did not get chosen to be a captain on the team and decides to work harder and support the appointed captain.

b)

Someone who got told that they can't go to the football game and argues with their parents.

c)

Someone that just got a lesser grade on their test and decides to go to the teacher to ask what they need to do to be better prepared for the next test.

d)

None of the above

38.

Whose theory was X & Y?

a)

Vroom

b)

Maslow

c)

McGregor

d)

Herzberg

39.

Jasmy feels like his hard work is never recognized. Which level of needs (Maslow) is not being satisfied?

a)

Self-Esteem

b)

Social

c)

Self-actualization

d)

Physiological

40.

Which of the following is an example of self-actualization need?

a)

National minimum wage

b)

Harmonious working environment

c)

Challenging job assignment

d)

Retirement plan

41.

According to Herzberg, employees are commonly

most satisfied when offered:

a)

adequate supervision

b)

adequate salary

c)

recognition

d)

job security

42.
Which of the following is a motivator according to Herzberg?
a)
Working condition: Safe working environment
b)
Responsibility
c)
Good wage or salary
d)
Good relationship with co-workers and boss
43.

A supervisor who believes in ____________________

will likely monitor employees closely to ensure that

their work is completed.

a)

McGregor’s Theory X

b)

McGregor’s Theory Y

c)

Herzberg Two Factor Theory

d)

Herzberg Motivator Factor

44.

If Mirza is categorized as a Theory X manager, which of the following behaviors is she most likely to exhibit?

a)

She will empower her subordinates.

b)

She will trust her employees to use their discretion in most matters.

c)

She will strictly control all the details of any project she is managing.

d)

She will delegate authority extensively to junior managers.

45.

According to the two-factor theory proposed by Herzberg, which of the following is considered a hygiene factor?

a)

promotional opportunities

b)

quality of supervision

c)

achievement

d)

recognition

46.

The theory which asserts that motivation depends upon the strength of a tendency to act in a certain way, which in turn depends on the strength of an expectation that the act will be followed by a given outcome and on the attractiveness of that outcome to the individual, is called:

a)

Expectancy Theory

b)

Equity Theory

c)

Behavior Modification Theory

d)

Goal Theory

47.

________ is defined as the processes that account for an individual's intensity, direction, and persistence of effort toward attaining a goal.

a)

leadership

b)

management

c)

learning

d)

motivation

48.

According to Douglas McGregor's Theory Y, a manager assumes that employees ________.

a)

A) need to be directed

b)

B) prefer to be controlled

c)

C) learn to accept responsibility

d)

D) need to be micromanaged

49.

If Alberta is a categorized as a Theory X manager, which of the following behaviors is she most likely to exhibit?

a)

A) She will empower her subordinates.

b)

B) She will trust her employees to use their discretion in most matters.

c)

C) She will strictly control all the details of any project she is managing.

d)

D) She will delegate authority extensively to junior managers.

50.

The ________ theory is also called motivation-hygiene theory.

a)

goal-setting

b)

self-determination

c)

cognitive evaluation

d)

two-factor

51.

McClelland's theory is based on which of the following needs?

a)

A) stability, growth, and security

b)

B) achievement, power, and affiliation

c)

C) self-actualization, stability, and safety

d)

D) hygiene, control, and security

52.

Erika wants to become the head of the HR department. Although the role comes with a generous salary hike and will put her in charge of several subordinates, she is mainly pursuing this position because she believes she can do the job better than anyone else and wants people to know this. According to McClelland's theory of needs, which of the following needs is Erika primarily driven by in this case?

a)

A) the need for stability

b)

B) the need for achievement

c)

C) the need for security

d)

D) the need for affiliation

53.

Describe Maslow's need hierarchy theory.

4 lines
54.

____________ is Adams' theory of motivation, which suggest that people make comparisons of perceived fairness

a)

Equity theory

b)

Two-factor theory

c)

Pyramid of needs theory

d)

Job enrichment theory

55.

______________ are part of a job that Herzberg believes does not increase motivation but can cause dissatisfaction

a)

Autonomy, mastery and purpose

b)

Hygiene factors

c)

Achievement

d)

Job enrichment

56.

__________ looks at the factors that motivates employees; namely hygiene factors and motivators

a)

Maslow's pyramid of needs

b)

Taylor's scientific mangement approach

c)

Herzberg's two-factor theory

d)

Daniel Pink's theory

57.

What level is self-esteem on Maslow's Hierarchy of Needs?

a)

Fourth

b)

First

c)

Third

d)

Second

58.

________ is the belief that performance is related to rewards.

a)

Valence

b)

Expectancy

c)

Self-esteem

d)

Instrumentality

59.

Iqbal lets his subordinates do their task freely and he believe that all his staff can do their work outstandingly without close supervision. He is applying the theory by :

a)

Expectancy

b)

Herzberg

c)

Douglas McGregor

d)

Maslow

60.

Alia believe that she if she get the award as "The best employee of the month" she will get one month bonus. This situation explain with condition in expectancy theory?

a)

Valence

b)

Intrumentality

c)

Expectancy

61.

________ is the belief that performance is related to rewards.

a)

Valence

b)

Expectancy

c)

Effort

d)

Instrumentality

62.

McClelland's theory is based on which of the following needs?

a)

A) stability, growth, and security

b)

B) achievement, power, and affiliation

c)

C) self-actualization, stability, and safety

d)

D) hygiene, control, and security

63.

Vroom elaborated by explaining that motivation is a product of the following factors:

a)

Achievement

Recognition

Growth

b)

Existence

Relatedness

Growth

c)

Expectancy

Growth

Recognition

d)

Valence

Expectancy

Instrumentality

64.

How does the ERG theory differ from Maslow’s hierarchy of needs?

a)

ERG theory is more flexible about the pre-potency of needs

b)

ERG theory argues that people may experience several needs simultaneously

c)

ERG theory argues that people may get frustrated with higher-order needs

d)

All of the answers are correct

65.

Herzberg’s hygiene factors (prevent dissatisfaction) roughly correspond to Maslow’s lower-level needs and motivation factors (motivate people) roughly correspond to Maslow’s higher-level needs.

a)

True

b)

False

66.

In McClelland’s learned needs theory, how would one classify people want to attain challenging but attainable goals, prefer to work alone, and want feedback and recognition?

a)

High need for achievement

b)

High need for affiliation

c)

High need for power

d)

All answers are correct

67.

According to McClelland’s learned needs theory, more effective administrators have a high need for socialized power.

a)

True

b)

False

68.

Which of the following is an assumption in Victor Vroom’s theory of motivation?

a)

Individual’s behavior is a reason of a conscious choice

b)

People join organizations with expectations about their needs, motivations, and past experiences

c)

People want the same things from the organization

d)

People will choose among alternatives so as to optimize outcomes for the organization

69.

Which of the following theories of motivation argues that employees evaluate the equity or fairness of their outcomes by a process of social comparison?

a)

Bandura’s self-efficacy theory

b)

Vroom’s expectancy theory

c)

Adams’ equity theory

d)

Maslow’s need hierarchy theory

70.

What are the three dimensions of organizational justice in the equity theory of motivation?

a)

Distributive, procedural, and interactional justice

b)

Racial, linguistic, and cultural justice

c)

US, European, and Asian justice

d)

All answers are correct

71.

Alderfer's ERG Needs Theory condenses the Maslow's Hierarchy of needs into three categories namely: Existence, Relatedness, Growth

a)

TRUE

b)

FALSE

72.

Which of the following is the highest-level need based on Maslow's Hierarchy of needs

a)

Social needs

b)

Esteem needs

c)

Physiological needs

d)

Need for self-actualization

73.

A theory of motivation that explains behavior as process of making choices in direct response to the expected potential for reward.

a)

Herzberg's Two-Factor Theory

b)

Vroom's Expectancy Theory

c)

Adam’s equity theory

d)

Skinner’s reinforcement theory

74.

The key concepts of this theory are comparison and perception.

a)

Vroom’s expectancy theory

b)

Adam’s equity theory

c)

Skinner’s reinforcement theory

d)

Maslow's Hierarchy

75.

All of the following are Process Motivational Theories except

a)

Alderfer’s ERG needs theory

b)

Vroom’s expectancy theory

c)

Adam’s equity theory

d)

Skinner’s reinforcement theory

76.

The degree to which employees feel their jobs meet their needs and wants

a)

Material Pay

b)

Psychic Pay

c)

Motivation

d)

Job Satisfaction

77.

Rewards should be available and fair for all employees. Which model highlights this?

a)

Maslow's Hierarchy of needs

b)

Herzberg's motivation-hygiene theory

c)

Adam's equity theory

d)

Vroom's expectancy theory

78.

Rewards may not be valued by employees. Which model highlights the need to make sure rewards are valued?

a)

Maslow's Hierarchy of needs

b)

Herzberg's motivation-hygiene theory

c)

Adam's equity theory

d)

Vroom's expectancy theory

79.

Employees at a business feel they are not being rewarded equally. Which model should the business apply?

a)

Maslow's Hierarchy of needs

b)

Herzberg's motivation-hygiene theory

c)

Adam's equity theory

d)

Vroom's expectancy theory

80.

Employees feel safe, get along well but don't feel respected. Which model would explain their lack of motivation?

a)

Maslow's Hierarchy of needs

b)

Herzberg's motivation-hygiene theory

c)

Adam's equity theory

d)

Vroom's expectancy theory