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WorksheetsWork-Place Essentials
Total questions: 75
Worksheet time: 46mins
Calling in sick only if you are truly sick is an example of what type of behavior that builds positive working relationships?
Carrying your own weight
Getting to know others on your work team
Having a good attitude
Being cooperative
What aspect of collective bargaining signals the successful end of negotiations?
Union leaders and management have met to present their demands.
Management and union leaders have completed their research on the issues.
Management and union leaders have reached a tentative agreement.
A mediator has clarified the issues and offered suggestions to both sides.
What effect does orderly and systematic behavior have on stress in the workplace?
Reduces Stress
Increase's stress
Creates stress
Maintains stress
How do unions benefit business?
Unions can help businesses save time by recruiting employees.
Unionized companies pay higher wages .
Unions sometimes take control of personnel matters such as promotions.
Unions give employees more bargaining power.
Which of the following is a benefit of effective human relations at work?
Increased wages
More downtime
Low productivity
Increased cooperation
Which of the following is an advantage to workers of having a union represent them?
Payment of union dues
Democratic votes on issues
Payment of wages during strikes
Fair treatment of employees
Organizing a charity event with your coworkers is an example of what type of behavior that builds positive working relationships?
Getting to know others on your work team
Carrying your own weight
Having a good attitude
Being cooperative
Being enthusiastic about your job is an example of what type of behavior that builds positive working relationships?
Demonstrating courtesy and respect
Being cooperative
Getting to know others on your work team
Having a good attitude
Why are unions a powerful force in business?
They organize workers into a single bargaining unit and increase their bargaining power.
They encourage non-striking employees to work for striking employees.
They enable management to close businesses temporarily during labor conflicts.
They increase the number of concessions that employees must make in negotiation.
Rhonda would like to develop her desirable personal traits so she can be more successful at work. What is the first step she needs to take?
Analyze her undesirable traits
Determine which traits are desirable
Exercise her desirable traits
Seek a mentor to help her
Which of the following is the most serious consequences to an employee who fails to follow the business's rules of conduct?
Verbal Warning
Dismissal
Suspension
Written documentation
Why do many businesses provide opportunities for their employees to continue their education or receive additional training?
To be able to promote from within
To provide financial assistance
To identify problems in the company
To support the local community college
How does exploring different kinds of activities help to define your own personality?
It helps you to accomplish more than other employees
It helps you to motivate others
It helps you to keep friends
It helps you to determine what you prefer
If three employees have the same ability level and competence, what factor might a business use to decide which one to promote?
Seniority
Gender
age
looks
Some job application forms ask why the applicant left a previous job. Which of there following would be an acceptable answer to this question?
" I was seeking a more responsible job "
" I was expected to do too much work "
" I couldn't get along with my supervisor "
" I wanted to get out of a difficult situation "
Which of the following is one way that employees to show loyalty to the business?
Coming to work on time
Working overtime without pay
Ignoring safety hazards
Socializing with coworkers
Which of the following is a skill that coaches need to master to be effective?
Management
Communication
Flexibility
Integrity
Any two (or more) things are interdependent if they ? each other.
Rely upon
Know about
Conflict with
Ignore
The primary reason that people lose or leave their jobs is that they have
Difficulty understanding their jobs
Difficulty getting along with others
Poor self-esteem
Poor job performance
In business, everyone works toward ? goals.
Shared
Unrealistic
Individual
Undefined
The way in which supervisors guide the work of emplyees depends upon their
Technical skills
Management style
Desire for success
Level of education
Authoritarian managers prefer to exercise ? control over employees.
Very little
Absolutely none
Only moderate
A high degree of
A characteristic of democratic managers is that they generally
Rely solely upon their own judgment
Explain the reasons behind the procedures
Encourage creative ways of doing things
Give very specific orders and instructions
If you like to feel as though you are an important member of the team, you will probably work best under a(n) ? manaager.
Hands-off
Laissez-fair
Democratic
Authorian
The kind of management that is usually appropriate in creative work environments is
Laissez-faire
Democratic
Participatory
Authorian
Being tactful is an example of what type of behavior that builds positive working relationships?
Carrying your own weight
Getting to know others on your work team
Demonstrating courtesy and respect
Being cooperative
What are some proper techniques for obtaining a job?
Networking, creating a strong resume, preparing for interviews, and following up with potential employers
Sending generic resumes to multiple companies without customizing them
Not researching the company before the interview
Posting on social media and waiting for responses
How can networking help in obtaining a job?
By providing access to job opportunities, referrals, and recommendations from people within your network.
By avoiding networking events and connections
By not building relationships with professionals in your field
By ignoring job postings and online applications
What is the importance of a well-written resume in the job application process?
Employers don't actually read resumes
It only matters for entry-level positions
It showcases the candidate's skills and qualifications to potential employers.
It has no impact on the hiring decision
What are some common mistakes to avoid during a job interview?
Wearing pajamas to the interview
Being unprepared, arriving late, speaking negatively about previous employers, and not asking questions
Bringing a pet to the interview
Asking personal questions to the interviewer
Why is it important to dress professionally for a job interview?
To show that you can afford nice clothes
To hide your true personality
To intimidate the interviewer
To show respect and professionalism, and make a positive first impression.
What are some key elements to include in a cover letter when applying for a job?
Lengthy paragraphs about unrelated experience
Personal hobbies and interests
List of previous employers
Contact information, greeting, introduction, body, closing, signature
How can online professional profiles (e.g. LinkedIn) help in the job search process?
By showcasing a person's skills, experience, and qualifications to potential employers.
By connecting job seekers with potential romantic partners
By providing discounts on job search services
By offering free career counseling
What are some strategies for negotiating a job offer?
Not researching market value and accepting whatever is offered
Accepting the first offer without negotiation
Refusing to compromise on any aspect of the offer
Researching market value, discussing salary and benefits, and being willing to compromise
The United Association of Plumbers and Pipefitters is an example of a(n)
Professional union
Union federation
Craft/trade union
Industrial union
A union worker who is just beginning in the occupation is referred to as a(n)
Assistant
Master
Journeyman
Apprentive
Though employees who work for auto companies hold a variety of different jobs, they may all belong to the same union - The United Auto Workers. This is an example of a (n) ? union.
Professional
Trade
Craft
Industrial
Actors and athletes belong to what type of union?
Industrial unions
Craft unions
Trade unions
Professional unions
Union members join up at what level of a union?
International
Federation
Local
National
What is the primary responsibility of a national union?
To encourage picketing and boycotting at the local level
To assist in contract negotiations for all its local unions
To elect local leaders who are involved in contract negotiations
To provide financial support for political candidates who favor labor
Which of the following statement regarding federations is true:
A union federation consist of several national/international union of different kinds
Only one union federation, the AFL-CIO, exists in the United States
Local union members pay dues directly to their union federation
Only industrial unions and professional unions can join a federation
Why do unions and management experience conflicts?
Unions want to close businesses and try to achieve that goal though strikes, boycotts, and corporate campaigns
The both want to close businesses and have similar ideas about how to achieve that goal
They both want to keep businesses operating but have different ideas about how to reach that goal
Management wants to keep businesses operation and has ideas similar to thos of union about how to do that
Which of the following labor issues is most affected by the use of technology:
Wages
Job security
Union security
Benefits
Which of the following types of legal union representation is preferred by unions in states without right-to-work laws:
Closed shops
Agency shops
Open shops
Union shops
Union and management officials are meeting next week to determine the terms and conditions that will be provided to employees. This process is known as
Striking
Collective bargaining
Picketting
Corporate campaigning
All night-shift workers ar a hotel have reported for work, but they are refusing to do their assigned jobs. What kind of pressure strategy is being used by the workers?
Injunction
Sit-down strike
Lockout
Sympathetic strike
When union members of Local 654 arrived at work today, they found a sign on the door stating that the business had closed temporarily, and employees were not allowed to work. This is a pressure strategy known as a(n)
Lockout
Injunction
Boycott
Strike vote
A non-pressure strategy that unions and management can use to reach agreement is
Arbitration
A corporate campaign
A shift in production
An injunction
Which of the following is an advantage to workers of having a union represent them:
Fair treatment of employees
Payment of union dues
Democratic votes on issues
Payment of wages during strikes
A disadvantage to workers of having a union represent them is that they
Have to pay union dues
Are promoted based on seniority
Must abide by safety rules
Pay supplemental unemployment benefits
Why are unions a powerful force in business?
They enable management to close businesses temporarily during labor conflicts.
They encourage non-striking employees to work for striking employees.
They increase the number of concessions that employees must make in negotiations.
They organize workers into a single bargaining unit and increase their bargaining
power.
Which of the following is a benefit of effective human relations at work?
increased wages
more downtime
increased cooperation
low productivity
Being enthusiastic about your job is an example of what type of behavior that builds positive working relationships?
Getting to know others on your work team
having a good attitude
demonstrating courtesy and respect
carrying your own weight
Which of the following statements about change in the workplace is true?
Being receptive to change helps employees to be successful.
Employees usually can refuse to make changes they don't like.
An employee often can change the behavior of coworkers.
Employees accept change better if it is unexpected.
What effect does orderly and systematic behavior have on stress in the workplace?
reduces stress
create stress
increases stress
maintains stress
How do unions benefit businesses?
Unionized companies pay higher wages.
Unions sometimes take control of personnel matters such as promotions.
Unions can help businesses save time by recruiting employees.
Unions give employees more bargaining power
Which of the following is the most serious consequence to an employee who fails to follow the business's rules of conduct?
verbal warning
suspension
dismissal
written documentation
Two salespeople show little interest in their own activities as well as the activities of others. What type of attitude is being exhibited by the salespeople?
positive
constructive
pessimistic
indifferent
Calling in sick only if you are truly sick is an example of what type of behavior that builds positive working relationships?
being cooperative
carrying your own weight
getting to know others on your work team
hsving a good attitude
At Oh-So-Good Gourmet Cookie Company, Todd is the warehouse manager, Pamela is the lead shipping clerk, David is a part-time shipping clerk, Carrie is the shipping supervisor, and Sharon is the vice president of distribution. Following a vertical chain of command, who is Carrie's direct supervisor?
Todd
David
Pamela
Sharon
Which of the following is an advantage to workers of having a union represent them?
Democratic votes on issues
Payment of union dues
payment of wages during strikes
Fair treatment of employees
Being patient with coworkers is an example of what type of behavior that builds positive working relationships?
Demonstrating courtesy and respect
having a good attitude
carrying your own weight
getting to know others on your work team
Rhonda would like to develop her desirable personal traits so she can be more successful at work. What is the first step she needs to take?
analyze her undesirable traits
exercise her desirable traits
determine which traits are desirable
seek a mentor to help
Which of the following is a skill that coaches need to master to be effective?
management
flexibility
integrity
communication
Some job application forms ask why the applicant left a previous job. Which of the following would be an acceptable answer to this question?
"I wanted to get out of a difficult situation."
"I was expected to do too much work."
"I was seeking a more responsible job."
"I couldn't get along with my supervisor."
Sharing both praise and constructive criticism is an example of what type of behavior that builds positive working relationships?
being cooperative
getting to know others on your work team
carrying your own weight
having a good attitude
Organizing a charity event with your coworkers is an example of what type of behavior that builds positive working relationships?
being cooperative
having a good attitude
getting to know others on your work team
carrying your own weight
Sharing equipment with your coworkers is an example of what type of behavior that builds positive working relationships?
being cooperative
carrying your own weight
demonstrating courtesy and respect
having a good attitude
What aspect of collective bargaining signals the successful end of negotiations?
Union leaders and management have met to present their demands
A mediator has clarified the issues and offered suggestions to both sides.
Management and union leaders have reached a tentative agreement
Management and union leaders have completed their research on the issues
. Penny finds her daily work tasks to be less mundane now that she understands how they contribute to accomplishing the team's shared vision. Which benefit of a shared vision has helped Penny in this situation?
it provides focus for team member's energy
it stimulates creativity
it acts as a guide for decision making
it creates accountability
Which of the following is one way that employers expect their employees to show loyalty to the business?
coming to work on time
ignoring safety hazards
socializing with co-workers
working overtime without pay
If three employees have the same level of ability and competence, what factor might a business use to decide which one to promote?
seniority
gender
age
tenure
Why do many businesses provide opportunities for their employees to continue their
education or receive additional training?
to be able to promote from within
to provide financial assistance
to identify problems in the company
to support the local community college
How does exploring different kinds of activities help to define your own personality?
it helps you to accomplish more than other employees
it helps you to motivate others
it helps you to determine what you prefer
it helps you to keep friends
What is a potential benefit to an employee who demonstrates initiative on the job?
more advancement opportunities
fewer performance reviews
increased emotional intelligence
decreased job responsibilities
