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WorksheetsFSO Revision MCQ
Total questions: 25
Worksheet time: 13mins
Which one of the following is a feature of the direct selling distribution channel?
Buying in bulk
Selling to retailers
Selling to wholesalers
Selling from door-to-door
The prices of flowers are affected by the following factors EXCEPT
seasons
new varieties
weather conditions
transportation methods
When marking a price tag, which one of the following statements is NOT true?
The price tag usually contains a bar code.
The price tag displays the supplier's code.
The price tag can be attached on the product using glue.
The price tag should not cover important information of the product.
When there is a mistake in price, the retailer should
offer a discount.
change the price tag.
change the pricing objectives.
match the competitor's prices.
Tiffany packs the soft toys in her florist shop in plastic so as to
locate them easily.
maximise shelf space.
protect them from dust or stains.
prevent them from being stolen easily.
To practice the FIFO (First-In-First-Out) principle, a florist should place the
old stock in front of the shelf.
new stock in front of the shelf.
new stock at the top of the shelf.
old stock at the back of the shelf.
To ensure that the shelves are well-stocked, florists should
remove the slow-selling items.
replenish the fast-selling items.
replenish with more silk flowers.
ask the customers what they like.
When goods are delivered to the florist's shop, it is important to check the items delivered carefully. Which one of the following is NOT an acceptable reason for returning goods?
The florist placed a wrong order.
The goods were damaged or spoilt.
The florist found a lower price elsewhere.
The quality of goods delivered was unacceptable.
Inventory refers to a detailed list of all the items that are
stolen
expired
in stock
damaged
Blooms Florist discovered that their inventory has been reducing in the past few months. Which one of the following is NOT a possible cause?
Damage
Discount
Spoilage
Theft
Good housekeeping helps to attract customers and increase sales and revenues. This can be achieved by
offering the lowest prices.
giving attractive store promotions.
ensuring that the shop is brightly-lit.
keeping shelves and merchandise dust-free.
Which one of the following tools and materials is NOT used for housekeeping?
Newspapers.
Price labellers.
Mops and pails.
Brooms and dustpans.
Before opening the store daily, staff members usually gather to be informed about the latest updates on the company's news or policies. This is an example of a
staff rapport.
staff briefing.
staff discipline.
staff feedback.
Handing over the day's takings, filing of invoices and receipts, general cleaning activities and keeping cash in the safe are examples of store
closing activities.
opening activities.
accounting activities.
manager's responsibilities.
An Electronic Point of Sales (EPOS) system includes a
camera.
catalogue.
cheque.
computer.
Rainbow Florist starts the business day with $300 in different denominations of notes and coins. The amount of $300 is also known as the
cash float
cash register
cash start-up
cash earnings
Aliyah bought a bouquet for $50 and she needed to pay 9% for GST. What does GST stand for?
Goods and Sales Tax
Goods and Selling Tax
Goods and Services Tax
Goods and Servicing Tax
When a customer does not have enough cash to pay for his purchase, he can choose to pay through non-cash modes of payment. Which one of the following is NOT a form of non-cash payment?
PIN
NETS
POSB Debit Card
UOB Credit Card
To check whether a debit/credit card is valid, it is important to check the
expiry date.
payment date.
debit payment.
credit payment.
Jimmy ordered a bouquet of flowers for his girlfriend on Valentine's Day. It arrived late and the flowers were wilted. As the florist, which one of the following actions is MOST preferred?
Give Jimmy a full cash refund.
Send a letter of apology to Jimmy.
Adjust the price of the bouquet that Jimmy has paid.
Allow Jimmy to exchange for a new bouquet of the same value.
Henry bought a chocolate hamper and discovered that some of the chocolates in the hamper had already expired. He brought it back to the shop and they gave him a new chocolate hamper with the same items. This is known as a/an
refund.
exchange.
replacement.
price adjustment.
A customer quietly slipped one of the soft toys that was on display into his bag. The most appropriate approach to take in order to apprehend the shoplifter is to
demand that the suspect empty his bag.
lock all the doors and handcuff the suspect.
request that the suspect follow a staff or supervisor to the office.
shout as loudly as possible to attract the attention of a security guard.
Signs should be put up to remind customers to ask for receipts for their purchases. This is to prevent staff from
giving free items to customers.
bringing merchandise out of the store.
pocketing cash from sales of merchandise.
collecting receipts to enter lucky draw contests.
In the event that customers are still in the shop and there is a power failure, the first thing that staff should do is
lock all the doors and close the shop immediately.
complete any unfinished sales using calculators.
evacuate everyone according to the emergency plan.
lock the cash registers and POS systems immediately.
When an employee sustained a deep cut on the finger, the correct first aid to apply is to
remove any rings on his finger.
call the ambulance immediately.
apply firm pressure on the wound.
lower the finger below the level of his heart.
