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WorksheetsCrisis Management - OHM
Total questions: 20
Worksheet time: 10mins
In preparing for emergency response, which are the two most important elements?
The ISM Code and the Safety Management System
The safety requirements of the USCG and the company
The design and layout of the ship
Emergency plans and drills
Which of the following is most likely to influence changes to emergency plans and procedures?
The ISM Code
MARPOL 73/78
The design and layout of the ship
The safety requirements of the USCG
Which is the most important factor in the safety awareness of the ships crew?
The level of emergency-preparedness
The safety awareness of the senior officers
The shipboard training provided
The quality of emergency drills
What is the most important factor in the master's ability to make good decisions in an emergency?
Input from company personnel
Feedback from the crew
Planning of emergency procedures
Following safety regulations
The Safety Management Manual contains checklists that are:
to be used when crewmembers feel especially stressed in emergencies
clear, concise summaries all action items in the emergency plan
clear, concise summaries of critical action items in the emergency plan
detailed descriptions of action items most easily forgotten in emergencies
A company must update its Safety Management System and Manual:
whenever regulations change
at least once every 6 months
at least once every 12 months
at least once every 18 months
Describe how Captain Smith demonstrated for Titanic crewmembers the principle of leading by example:
His rank and his years of service were enough to ensure respect.
He wasn't to blame for the collision because he wasn't on the bridge.
Throughout the crisis, he was calm, decisive, and approachable.
His order to board women and children first was admirable.
During the Morro Castle crisis, crewmembers showed a complete failure to deal with the emergency. What caused them to abdicate their safety roles?
No lifeboat drills for passengers
Inadequate fire-fighting training
Inadequate fire-fighting provisions
Lack of leadership
Which statement about stress is correct?
An example of stress is a shipboard fire
Stress is an unusual reaction to a threatening situation.
Individuals in a shipboard emergency experience different levels of stress.
Stress interferes with an individual's ability to respond to a threat.
A moderate level of stress provides which useful function in an emergency?
To slow down the heart rate to conserve energy
To slow down the thought processes to ensure a thorough assessment of the threat
To immobilize the individual until he has decided upon the best course of action
To prepare for peak performance that will improve the chances of survival
What is the best strategy for reducing passenger stress in an emergency?
Try to resolve the emergency without notifying the passengers.
Inform the passengers only if evacuation becomes necessary.
Give passengers information as soon as possible.
Tell passengers something that will make them feel secure
Studies of shipboard emergencies show that many passengers do not read or remember safety information. As an officer, how can you best compensate for this fact?
Prior to departure, provide passengers with a good safety video.
Ensure that printed safety information onboard is of the highest quality.
In an emergency, repeatedly tell passengers what's happening, what's being done, and what they should do.
Post large, graphic safety signs conspicuously throughout the ship.
Which of the following approaches is more likely to encourage feedback from the passengers?
Passengers should be encouraged to report unusual situations to an officer because the crew are focused on performing their routine duties.
Passengers should not be encouraged to report unusual situations because this can cause them to doubt the safety of the ship.
The crew should calm passengers by explaining that their safety concerns are unfounded.
The safety awareness of the crew and the delivery of safety information are the best ways to encourage passengers to report unusual situations.
In an emergency, if passengers receive clear, direct communications, what result can be expected?
Passenger stress is increased.
Passenger cooperation is increased.
Passengers are more likely to panic.
Messages don't have to be repeated.
Personal life-saving equipment available to passengers and crew include:
immersion suits
painter lines
self-contained breathing apparatus
TPAs
What is the main reason that passenger baggage creates problems for crowd control?
There isn't room in the life rafts, and crewmembers will have to tell passengers to leave baggage behind.
Muster stations are crowded, and passenger baggage takes up space.
If passengers are already in muster stations, you will have to allow them to return to cabins to retrieve baggage.
Passenger baggage clutters escape routes, and embarkation stations, and slows down an evacuation.
In which category of passengers do you think a woman who shows you a police badge might belong?
25% who go into shock.
75% who are confused and helpless.
30% who are rational.
3% who panic
What is the main reason for crewmembers to practice search and rescue operations on ships in an emergency?
Passengers seek safety in mustering stations, or other common areas, where they think they can escape danger.
Passengers seek safety in their cabins, or in other places onboard, where they think they can escape danger.
Passengers may not hear the public address system, and they may not know that they should proceed to mustering stations.
Passengers may not hear the alarm bells, and they may not know that they should proceed to mustering stations.
Give clear, direct instructions in an emergency, and show passengers exactly what they need to do. What is the most important reason for doing this?
30% of passengers have little or no ship safety knowledge.
3% of passengers panic.
25% of passengers go into shock.
75% of passengers are confused, and feel helpless.
The benefits of emergency response plans are only realized if:
the crew carries out the plans.
survival craft are launched.
lifejackets are put on.
escape routes are used.
