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WorksheetsBrand leader quiz
Total questions: 25
Worksheet time: 15mins
Fill in the missing step from the Supertech Customer Journey.( Choose the best option for them below)
Create a MSW
Create a MSW profile that is 100% accurate
Get the customer to download the MSW App
Get the Customer to download the BMW App.
Choose the right Answer.
Which of the below options is a RISK for the Supertech Group if we don't keep up with innovative changes in the market?
Not having an emotional connection with the customer- making loyalty less likely.
Being able to stand out amongst similar companies with our unique offering.
Scientific marketing based on customers' interests.
Choose the RIGHT answer.
Which of the below answers are opportunities that we gain through innovative initiatives like the Supertech App?
Sales and and Increased customer retention cycle.
Opportunity to gain and keep conquest customers in touch with marketing comms.
Relationship-building opportunities.
All of the mentioned
True or False.
" AS THE ACCURATE MSWPROFILES GROWS, THE SUPERTECH BRAND GROWS"
True
False
Which of the following is correct when we consider the MSW process?
( Choose all the correct answers)
Create a 100% accurate profile when the customer makes contact with the Supertech Group.
Get all the right information on the 1st attempt.
Do use the sales process, and the MULTIPLE opportunities to confirm the customer's details, marketing preferences and subscriptions and add more if needed.
Create a profile as a "tick-a-box” exercise.
Create a profile only on delivery
True or False.
You can use Quick Capture to create a MSW Profile from 01 August 2024
True
False
True or False.
If a customer has a MSW profile, they DON'T need to download the MSW App.
True
False
The key to selling the MSW App are the
(a)
What is the name of the exclusive group of benefits reserved for customers that buy from the Supertech Group?
(a)
Choose the most accurate answer.
Where can you download the MSW App?
Apple App store
Google Play store
Both
If a customer creates a profile on their own, through the MSW App, will that customer be assigned to a Sales person?
Yes
No
Can a customer choose their preferred Supertech retailer when they download the MSW App?
Yes
No
A car cannot be delivered from the Supertech Group without a profile that is 100%
(a)
When checking a customers profile, can a customer have a subscription without the same marketing ticked?
Yes
No
Only on the App
If a delivery is done without a MSW profile, will the customer be able to redeem their Owners Club benefits?
Yes- they can without a profile or the App
No
Choose the right answer/s
As a member of Supertech Torque, the following are benefits
Early-bird access to
certain paid events at
discounted prices.
Torque sticker kit on drive days
Preferential insurance
rates withour insurance
partners.
50% of 1st
maintenance treatment
at Ceramic pro.
Choose the right answer/s
As an Owners Club member of the Supertech Group Golf Association, the following are benefits
Receive 15 % off on golf
day bookings.
Complimentary welcome
gift at every golf day.
Minimum 1 complimentary
golf days for
Owners Club members+
1 guest per day
(1 Owners club ticket + 1
guest ticket)
Non of the mentioned benefits are for Owners club
Choose the right answer.
A benefit for a member of REVIV Durban is:
B12 Booster free when
you buy an IV drip.
10% off any IV treatment.
Free lunch with any IV drip
There are no benefits for members, only for Owners club members
Choose the right answer.
An Owners Club benefit from BMW Motorrad Pinetown is:
Discounts on rider gear
and accessories
24 hour chat feature on the MSW App
50% off all Ceramic Pro treatments
None of the mentioned benefits
Events need to be loaded a minimum of _ weeks in advance to ensure that effective marketing campaigns can be run.
(a)
True or False.
Incomplete profiles will be accepted when paying commission to Sales executives
True
False
In what time frame does the Concierge need to call the customer to speak about the customer and brand experience?
2 Days
5 days
2 weeks
4 weeks
In what time frame does the Sales Manager need to call the customer to speak about the Sales experience?
2 Days
5 days
2 weeks
4 weeks
Choose the correct answer.
Whose responsibility is it to ensure that the customer gets a holistic Supertech experience including world-class service and a full understanding of the benefits of having an MSW profile and downloading the MSW App?
( Sales experience)
Concierge
Concierge + Sales Manager
Concierge + Sales Manager + DP
No-one. The customer must decide if they want a holistic experience
Concierge +Sales executive + Sales Manager + DP
True or False.
We, as Brand Leaders of the Supertech Group, will accept if our teams don't comply with the brand vision of ensuring that MSW and MSW App is a smashing success.
True
False
