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WorksheetsMARKETING ENVIROMENT CHAPTER 2
Total questions: 74
Worksheet time: 55mins
Choose the concept to the following definition:
It consists of the actors and forces outside marketing that affect marketing management's ability to build and maintain successful relationships with target customers.
Microenvironment
Macroenvironment
Marketing Environment
Which of the following is a force that does NOT affect the Microenvironment?
The company
The Suppliers and Intermediaries
Customers
The economic environment
The actors close to the company that affect its ability to serve the customers are part of
the Microenvironment
the Macroenvironment
Larger societal forces such as demographic, economic, natural, political, and others that affect marketing management's decisions are part of
the Microenvironment
the Macroenvironment
Choose the concept to the following definition:
It consists of the actors and forces outside marketing that affect marketing management's ability to build and maintain successful relationships with target customers.
Microenvironment
Macroenvironment
Marketing Environment
Which of the following is a force that does NOT affect the Microenvironment?
The company
The Suppliers and Intermediaries
Customers
The economic environment
The actors close to the company that affect its ability to serve the customers are part of
the Microenvironment
the Macroenvironment
Larger societal forces such as demographic, economic, natural, political, and others that affect marketing management's decisions are part of
the Microenvironment
the Macroenvironment
Choose the concept for the following definition:
The internal environment is conformed by departments or areas such as finance, human resources, accounting, purchasing, and the top management, which share the responsibility for understanding customer needs and creating customer value.
The Company
The Suppliers
The Customers
The Competitors
Firms that provide the resources needed by the company to produce goods or offer services are
the company
the suppliers
the competitors
Firms that help the company to promote, sell, and distribute the products to the final customers or buyers.
the competitors
the Intermediaries
the publics
Firms that share similar or the same activity as our main activity in the company are
the intermediaries
the suppliers
the competitors
Individuals and households who buy goods or services for personal consumption are
the customers
the suppliers
the intermediaries
Any group that has an interest or impact in the organization's ability to achieve the objectives are
the suppliers
the intermediaries
the competitors
the publics
Financial publics are:
banks and stockholders
householders and customers
Media publics do NOT include:
radio and television
newspapers and magazines
social media
government
The Publics does NOT include:
Financial
Government
Local
the company
Which of the following is NOT a type of factor in a company's macroenvironment?
demographic
economic
competitive
technology
Your marketing department is currently researching the size, density, location, age, and occupations of your target market. Which environment is being researched?
demographic
economic
geographic
cultural
The ________ environment consists of factors that affect consumer purchasing power and spending patterns.
cultural
political
economic
technological
The natural resources that are needed as inputs by marketers or that are affected by marketing activities are referred to as the ________.
raw material market
natural environment
green movement
factors of production
A society's basic values, perceptions, preferences, and behaviors are all part of its ________ environment.
social
cultural
political
natural
The macroenvironment consists of the factors close to the company that affect its ability to serve its customers, such as suppliers, customer markets, competitors, and publics.
True
False
The demographic environment is of major interest to marketers because it involves people, and people make up markets.
True
False
Which of the following is a force that does NOT affect the Microenvironment?
The suppliers
The intermediaries
Customers
Economic stability
The actors close to the company that affect its ability to serve the customers are part of
the Microenvironment
the Macroenvironment
Larger societal forces such as demographic, economic, natural, political, and others that affect marketing management's decisions are part of
the Microenvironment
the Macroenvironment
Firms that provide the resources needed by the company to produce goods or offer services are
the company
the suppliers
the competitors
Firms that help the company to promote, sell, and distribute the products to the final customers or buyers.
the competitors
the Intermediaries
the publics
Firms that share similar or the same activity as our main activity in the company are
the intermediaries
the suppliers
the competitors
___ refers to natural resources that are needed as inputs by marketers or that are affected by marketing activities.
Economic environment
Technological environment
Natural environment
Cultural environment
Consists of the actors and forces outside marketing that affect marketing management’s ability to build and maintain successful relationships with target customers
Marketing Environment
Macroenvironment
Microenvironment
Management Environment
Consists of individuals and households that buy goods and services for personal consumption.
Consumer Markets
Business Markets
Government Markets
International Markets
The changing age structure population.
Natural Environment
Economic Environment
Demographic Environment
Political Environment
Which of the following is NOT a type of factor in a company's macroenvironment?
demographic
economic
technology
competitor
Banks, credit companies, insurance companies, and other businesses that help finance transactions or insure against the risks associated with the buying and selling of goods and services are referred to as ________.
financial intermediaries
physical distribution firms
marketing services agencies
resellers
Which of the following is NOT part of the micro-environment?
Customers' preferences.
Suppliers' quality
Competitors' activity.
Government economic policy
The macro-environment is usually out of the company's control.
True
False
Suppliers are part of the macro-environment.
True
False
"Consumers have now adopted a back-to-basics
sensibility in their lifestyles and spending patterns, buying less, and finding greater values in the things they buy."
This is a result of a changes in the ___.
Economic environment
Demographic environment
Natural environment
Technological environment
Laws, government agencies, and pressure groups that influence and limit various organizations and individuals in a given society.
Publics
Political environment
Financial environment
Cultural environment
This marketing intermediary works with warehouse and transportation firms, a company must determine the best ways to store and ship goods, balancing factors such as cost, delivery, speed and safety.
Resellers
Financial Intermediaries
Marketing Services Agencies
Physical distribution Firms
Which of the following is NOT likely to be a demographic characteristic of a population?
A. income level
B. age
C. lifestyle
D. education
_______is a key ingredient in the philosophy of marketing; it occurs when people give up something in order to receive something that they would rather have.
A. Leveraging
B. Transformation
C. Exchange
D. Synergy
Consists of the actors and forces outside marketing that affect marketing management’s ability to build and maintain successful relationships with target customers
Marketing Environment
Macroenvironment
Microenvironment
Management Environment
What microenvironmental element can affect sales in the short run and damage customer satisfaction in the long run if not properly communicated regarding raw materials?
Competitors
Suppliers
Publics
Company
This is an example of a Marketing Intermediary that helps the company stock to move goods from one place to another.
Reseller
Physical distribution firms
Marketing services agencies
Financial intermediaries
Any group that has an actual or potential interest in or impact on an organization’s ability to achieve its objectives.
Customers
Shareholders
Publics
Clients
Consists of individuals and households that buy goods and services for personal consumption.
Consumer Markets
Business Markets
Government Markets
International Markets
Broader forces that affect the actors in the microenvironment
Marketing Environment
Marcoenvironment
Macroinvolvement
Macroenvironment
The changing age structure population.
Natural Environment
Economic Environment
Demographic Environment
Political Environment
Changes in Secondary beliefs.
Political Environment
Cultural Environment
Natural Environment
Demographic Environment
Select all that applies.
The reasons why business legislation has been enacted.
protect the company
protect the government
protect the consumers
protect the interest of society
Developing strategies and practices that create a world economy that the planet can support indefinitely
(a)
What is the process of continually acquiring information on events occurring outside the organization to identify and interpret potential trends?
Competitive Analysis
Market Analysis
Environmental Scanning
Consumer Behavior Study
Which of the following is NOT a part of the microenvironment in the marketing environment?
Suppliers
Competitors
Economic Forces
Marketing Intermediaries
What does the demographic environment involve?
Market Competition
Political Forces
Technological Innovations
Geographic Population Shifts
Which generation is retiring at a rate of 10,000 every 24 hours?
Baby Boomers
Generation Z
Generation Y (Millennials)
Generation X
What does culture consist of in the marketing environment?
Regulatory Forces
Competitive Analysis
Economic Conditions
Values, Ideas, and Attitudes
What is the study of human populations including size, density, location, age, gender, race, and occupation?
Economic Analysis
Social Media Trends
Demography
Technological Research
Which of the following is an example of a macroeconomic indicator?
Inflation
Disposable Income
Gross Income
Discretionary Income
What does technology consist of in the marketing environment?
Inventions from Applied Science
Cultural Values
Product-Related Legislation
Consumer Income
Which form of competition consists of many sellers with substitutable products?
Pure Competition
Monopolistic Competition
Oligopoly
Pure Monopoly
What is the grassroots movement started in the 1960s to increase the influence, power, and rights of consumers in dealing with institutions?
Technological Innovation
Competition
Regulation
Consumerism
Which of the following is an example of pricing-related legislation?
Consumer Product Safety Act
Patent Law
Price Fixing
Exclusive Dealing
What does regulation consist of in the marketing environment?
Barriers to Entry
Power of Buyers and Suppliers
Existing Competitors and Substitutes
Restrictions placed by Laws
What is the concern for obtaining the best quality, features, and performance of a product or service for a given price that drives consumption behavior?
Market Segmentation
Brand Loyalty
Price Sensitivity
Value Consciousness
Which of the following is an example of a technological innovation?
Automation
Exclusive Dealing
Inflation
Recession
What is the impact of technology on customer value?
Focus on Relationships
Increased Costs
Decreased Quality
Limited Product Variety
What is the term for the process of dividing a market into distinct groups of buyers who have different needs, characteristics, or behaviors?
Market Segmentation
Brand Loyalty
Price Sensitivity
Value Consciousness
What is the term for the movement that aims to protect and inform consumers by requiring such practices as honest packaging and advertising, product guarantees, and improved safety standards?
Technological Innovation
Competition
Regulation
Consumerism
Which of the following is an example of a microeconomic indicator?
Inflation
Disposable Income
Gross Income
Discretionary Income
Which of the following is an example of a social media trend?
Automation
Exclusive Dealing
Inflation
Hashtag Challenges
What is the impact of demographic shifts on marketing strategies?
Increased Costs
Focus on Relationships
Geographic Targeting
Decreased Quality
