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MARKETING ENVIROMENT CHAPTER 2

Total questions: 74

Worksheet time: 55mins

Name
Class
Date
1.

Choose the concept to the following definition:

It consists of the actors and forces outside marketing that affect marketing management's ability to build and maintain successful relationships with target customers.

a)

Microenvironment

b)

Macroenvironment

c)

Marketing Environment

2.

Which of the following is a force that does NOT affect the Microenvironment?

a)

The company

b)

The Suppliers and Intermediaries

c)

Customers

d)

The economic environment

3.

The actors close to the company that affect its ability to serve the customers are part of

a)

the Microenvironment

b)

the Macroenvironment

4.

Larger societal forces such as demographic, economic, natural, political, and others that affect marketing management's decisions are part of

a)

the Microenvironment

b)

the Macroenvironment

5.

Choose the concept to the following definition:

It consists of the actors and forces outside marketing that affect marketing management's ability to build and maintain successful relationships with target customers.

a)

Microenvironment

b)

Macroenvironment

c)

Marketing Environment

6.

Which of the following is a force that does NOT affect the Microenvironment?

a)

The company

b)

The Suppliers and Intermediaries

c)

Customers

d)

The economic environment

7.

The actors close to the company that affect its ability to serve the customers are part of

a)

the Microenvironment

b)

the Macroenvironment

8.

Larger societal forces such as demographic, economic, natural, political, and others that affect marketing management's decisions are part of

a)

the Microenvironment

b)

the Macroenvironment

9.

Choose the concept for the following definition:

The internal environment is conformed by departments or areas such as finance, human resources, accounting, purchasing, and the top management, which share the responsibility for understanding customer needs and creating customer value.

a)

The Company

b)

The Suppliers

c)

The Customers

d)

The Competitors

10.

Firms that provide the resources needed by the company to produce goods or offer services are

a)

the company

b)

the suppliers

c)

the competitors

11.

Firms that help the company to promote, sell, and distribute the products to the final customers or buyers.

a)

the competitors

b)

the Intermediaries

c)

the publics

12.

Firms that share similar or the same activity as our main activity in the company are

a)

the intermediaries

b)

the suppliers

c)

the competitors

13.

Individuals and households who buy goods or services for personal consumption are

a)

the customers

b)

the suppliers

c)

the intermediaries

14.

Any group that has an interest or impact in the organization's ability to achieve the objectives are

a)

the suppliers

b)

the intermediaries

c)

the competitors

d)

the publics

15.

Financial publics are:

a)

banks and stockholders

b)

householders and customers

16.

Media publics do NOT include:

a)

radio and television

b)

newspapers and magazines

c)

social media

d)

government

17.

The Publics does NOT include:

a)

Financial

b)

Government

c)

Local

d)

the company

18.

Which of the following is NOT a type of factor in a company's macroenvironment?

a)

demographic

b)

economic

c)

competitive

d)

technology

19.

Your marketing department is currently researching the size, density, location, age, and occupations of your target market. Which environment is being researched?

a)

demographic

b)

economic

c)

geographic

d)

cultural

20.

The ________ environment consists of factors that affect consumer purchasing power and spending patterns.

a)

cultural

b)

political

c)

economic

d)

technological

21.

The natural resources that are needed as inputs by marketers or that are affected by marketing activities are referred to as the ________.

a)

raw material market

b)

natural environment

c)

green movement

d)

factors of production

22.

A society's basic values, perceptions, preferences, and behaviors are all part of its ________ environment.

a)

social

b)

cultural

c)

political

d)

natural

23.

The macroenvironment consists of the factors close to the company that affect its ability to serve its customers, such as suppliers, customer markets, competitors, and publics.

a)

True

b)

False

24.

The demographic environment is of major interest to marketers because it involves people, and people make up markets.

a)

True

b)

False

25.

Which of the following is a force that does NOT affect the Microenvironment?

a)

The suppliers

b)

The intermediaries

c)

Customers

d)

Economic stability

26.

The actors close to the company that affect its ability to serve the customers are part of

a)

the Microenvironment

b)

the Macroenvironment

27.

Larger societal forces such as demographic, economic, natural, political, and others that affect marketing management's decisions are part of

a)

the Microenvironment

b)

the Macroenvironment

28.

Firms that provide the resources needed by the company to produce goods or offer services are

a)

the company

b)

the suppliers

c)

the competitors

29.

Firms that help the company to promote, sell, and distribute the products to the final customers or buyers.

a)

the competitors

b)

the Intermediaries

c)

the publics

30.

Firms that share similar or the same activity as our main activity in the company are

a)

the intermediaries

b)

the suppliers

c)

the competitors

31.

___ refers to natural resources that are needed as inputs by marketers or that are affected by marketing activities.

a)

Economic environment

b)

Technological environment

c)

Natural environment

d)

Cultural environment

32.

Consists of the actors and forces outside marketing that affect marketing management’s ability to build and maintain successful relationships with target customers

a)

Marketing Environment

b)

Macroenvironment

c)

Microenvironment

d)

Management Environment

33.

Consists of individuals and households that buy goods and services for personal consumption.

a)

Consumer Markets

b)

Business Markets

c)

Government Markets

d)

International Markets

34.

The changing age structure population.

a)

Natural Environment

b)

Economic Environment

c)

Demographic Environment

d)

Political Environment

35.

Which of the following is NOT a type of factor in a company's macroenvironment?

a)

demographic

b)

economic

c)

technology

d)

competitor

36.

Banks, credit companies, insurance companies, and other businesses that help finance transactions or insure against the risks associated with the buying and selling of goods and services are referred to as ________.

a)

financial intermediaries

b)

physical distribution firms

c)

marketing services agencies

d)

resellers

37.

Which of the following is NOT part of the micro-environment?

a)

Customers' preferences.

b)

Suppliers' quality

c)

Competitors' activity.

d)

Government economic policy

38.

The macro-environment is usually out of the company's control.

a)

True

b)

False

39.

Suppliers are part of the macro-environment.

a)

True

b)

False

40.

"Consumers have now adopted a back-to-basics

sensibility in their lifestyles and spending patterns, buying less, and finding greater values in the things they buy."


This is a result of a changes in the ___.

a)

Economic environment

b)

Demographic environment

c)

Natural environment

d)

Technological environment

41.

Laws, government agencies, and pressure groups that influence and limit various organizations and individuals in a given society.

a)

Publics

b)

Political environment

c)

Financial environment

d)

Cultural environment

42.

This marketing intermediary works with warehouse and transportation firms, a company must determine the best ways to store and ship goods, balancing factors such as cost, delivery, speed and safety.

a)

Resellers

b)

Financial Intermediaries

c)

Marketing Services Agencies

d)

Physical distribution Firms

43.

Which of the following is NOT likely to be a demographic characteristic of a population?

a)

A. income level

b)

B. age

c)

C. lifestyle

d)

D. education

44.

_______is a key ingredient in the philosophy of marketing; it occurs when people give up something in order to receive something that they would rather have.

a)

A. Leveraging

b)

B. Transformation

c)

C. Exchange

d)

D. Synergy

45.

Consists of the actors and forces outside marketing that affect marketing management’s ability to build and maintain successful relationships with target customers

a)

Marketing Environment

b)

Macroenvironment

c)

Microenvironment

d)

Management Environment

46.

What microenvironmental element can affect sales in the short run and damage customer satisfaction in the long run if not properly communicated regarding raw materials?

a)

Competitors

b)

Suppliers

c)

Publics

d)

Company

47.

This is an example of a Marketing Intermediary that helps the company stock to move goods from one place to another.

a)

Reseller

b)

Physical distribution firms

c)

Marketing services agencies

d)

Financial intermediaries

48.

Any group that has an actual or potential interest in or impact on an organization’s ability to achieve its objectives.

a)

Customers

b)

Shareholders

c)

Publics

d)

Clients

49.

Consists of individuals and households that buy goods and services for personal consumption.

a)

Consumer Markets

b)

Business Markets

c)

Government Markets

d)

International Markets

50.

Broader forces that affect the actors in the microenvironment

a)

Marketing Environment

b)

Marcoenvironment

c)

Macroinvolvement

d)

Macroenvironment

51.

The changing age structure population.

a)

Natural Environment

b)

Economic Environment

c)

Demographic Environment

d)

Political Environment

52.

Changes in Secondary beliefs.

a)

Political Environment

b)

Cultural Environment

c)

Natural Environment

d)

Demographic Environment

53.

Select all that applies.


The reasons why business legislation has been enacted.

a)

protect the company

b)

protect the government

c)

protect the consumers

d)

protect the interest of society

54.

Developing strategies and practices that create a world economy that the planet can support indefinitely

(a)  

55.

What is the process of continually acquiring information on events occurring outside the organization to identify and interpret potential trends?

a)

Competitive Analysis

b)

Market Analysis

c)

Environmental Scanning

d)

Consumer Behavior Study

56.

Which of the following is NOT a part of the microenvironment in the marketing environment?

a)

Suppliers

b)

Competitors

c)

Economic Forces

d)

Marketing Intermediaries

57.

What does the demographic environment involve?

a)

Market Competition

b)

Political Forces

c)

Technological Innovations

d)

Geographic Population Shifts

58.

Which generation is retiring at a rate of 10,000 every 24 hours?

a)

Baby Boomers

b)

Generation Z

c)

Generation Y (Millennials)

d)

Generation X

59.

What does culture consist of in the marketing environment?

a)

Regulatory Forces

b)

Competitive Analysis

c)

Economic Conditions

d)

Values, Ideas, and Attitudes

60.

What is the study of human populations including size, density, location, age, gender, race, and occupation?

a)

Economic Analysis

b)

Social Media Trends

c)

Demography

d)

Technological Research

61.

Which of the following is an example of a macroeconomic indicator?

a)

Inflation

b)

Disposable Income

c)

Gross Income

d)

Discretionary Income

62.

What does technology consist of in the marketing environment?

a)

Inventions from Applied Science

b)

Cultural Values

c)

Product-Related Legislation

d)

Consumer Income

63.

Which form of competition consists of many sellers with substitutable products?

a)

Pure Competition

b)

Monopolistic Competition

c)

Oligopoly

d)

Pure Monopoly

64.

What is the grassroots movement started in the 1960s to increase the influence, power, and rights of consumers in dealing with institutions?

a)

Technological Innovation

b)

Competition

c)

Regulation

d)

Consumerism

65.

Which of the following is an example of pricing-related legislation?

a)

Consumer Product Safety Act

b)

Patent Law

c)

Price Fixing

d)

Exclusive Dealing

66.

What does regulation consist of in the marketing environment?

a)

Barriers to Entry

b)

Power of Buyers and Suppliers

c)

Existing Competitors and Substitutes

d)

Restrictions placed by Laws

67.

What is the concern for obtaining the best quality, features, and performance of a product or service for a given price that drives consumption behavior?

a)

Market Segmentation

b)

Brand Loyalty

c)

Price Sensitivity

d)

Value Consciousness

68.

Which of the following is an example of a technological innovation?

a)

Automation

b)

Exclusive Dealing

c)

Inflation

d)

Recession

69.

What is the impact of technology on customer value?

a)

Focus on Relationships

b)

Increased Costs

c)

Decreased Quality

d)

Limited Product Variety

70.

What is the term for the process of dividing a market into distinct groups of buyers who have different needs, characteristics, or behaviors?

a)

Market Segmentation

b)

Brand Loyalty

c)

Price Sensitivity

d)

Value Consciousness

71.

What is the term for the movement that aims to protect and inform consumers by requiring such practices as honest packaging and advertising, product guarantees, and improved safety standards?

a)

Technological Innovation

b)

Competition

c)

Regulation

d)

Consumerism

72.

Which of the following is an example of a microeconomic indicator?

a)

Inflation

b)

Disposable Income

c)

Gross Income

d)

Discretionary Income

73.

Which of the following is an example of a social media trend?

a)

Automation

b)

Exclusive Dealing

c)

Inflation

d)

Hashtag Challenges

74.

What is the impact of demographic shifts on marketing strategies?

a)

Increased Costs

b)

Focus on Relationships

c)

Geographic Targeting

d)

Decreased Quality