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WorksheetsBA Revision Session 3 - Stakeholders
Total questions: 12
Worksheet time: 6mins
What are stakeholders?
Anybody who knows the name of the business
Anybody who takes an interest in a business
Anybody who works for the business
Anybody who buys from the business
True or False: Stakeholders can be internal and external.
True
False
An internal stakeholder is:
A Supplier
A Bank
An Employee
The Local Community
The Government is interested in a business because:
They will want to buy the products
They want good quality products
They want to be paid the money they are owed
They want the business to comply with the law and pay taxes
Customers are interested in a business because:
They want to be paid the money they are owed
They want the employees to be paid a good salary
They want the business to make the products they want at good prices
They want to be paid a bonus
Which of the following is an external stakeholder?
A Customer
A Shop Floor Supervisor
A CEO
A Finance Manager
The correct order of engagement levels in the stakeholder’s engagement assessment matrix is:
leading, supportive, resistant, unaware, neutral
unaware, resistant, neutral, supportive, leading.
resistant, supportive, neutral, unaware, leading.
supportive, neutral, unaware, leading, resistant.
Where a stakeholder is identified as having high interest and low power, an organisation should:
keep them satisfied
monitor their interests and power
manage them closely
keep them informed
An example of an internal customer is:
an employee of the organisation who is not a shareholder
a representative from the professional body associated with the organisation
a regular client who also recommends the services of the organisation to new clients
a shareholder in the organisation who is not an employee
Which of the following is the most important reason for communicating with stakeholders?
to make them feel undervalued
to make them work harder
to build targets, budget, and costs
to promote goals, benefits, and outcomes
What would be one of the main priorities of a supplier?
to be paid on time
to receive great customer service
to gain a good return for their money
to make friends
What would be one of the main priorities of employees?
to gain repeat custom
a wide range of products and services
job satisfaction and security
how much profit the company makes
