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WorksheetsRIF 01 Practice Exam 2025-2026
Total questions: 17
Worksheet time: 9mins
Name
Class
Date
1.
Which of the following is not an example of a role in a retail career?
a)
Cashier
b)
Visual Merchandiser
c)
Buyer
d)
Babysitter
2.
"S" in SMART goal stands for specific. Therefore which of the following is a SMART goal?
a)
I will sell more.
b)
I will increase my monthly sales volume by 20% by the end of March.
c)
I will increase my sales volume until my manager is happy with my performance.
d)
I will increase my monthly sales a lot every month.
3.
If a customer is about to purchase a soccer ball and you recommend additional items such as soccer shorts what is this called?
a)
Cross-selling
b)
Upselling
c)
Diverse selling
d)
Additional selling
4.
Which of the following is a standard term that describes the audience of retail stores - the people who will buy things from stores?
a)
Manufacturers
b)
Wholesalers
c)
Customers
d)
Buyers
5.
Which of the following facilities holds large quantities of products that are later sent to retail locations?
a)
Distribution center
b)
Manufacturer
c)
Wholesaler
d)
Retailer
6.
What kinds of things does a manufacturer produce?
a)
Fossil fuels
b)
Finished products
c)
Services
d)
Raw materials
7.
A car wash is considered to be a retail service. Therefore which of the following would be considered a retail product?
a)
A car
b)
A delievery
c)
A repair
d)
A sale
8.
A negative attitude is what?
a)
A poor reaction to a situation or idea
b)
A positive reaction to a situation or idea
c)
A growth mindset
d)
A fixed mindset
9.
What top skills should a salesperson have?
a)
Quick and efficient
b)
Timely and prompt
c)
Communication and active listener
d)
Product and customer knowledge
10.
Customers of a successful athletic store chain can purchase products in person in the store or online from their website or mobile app. Customer can also receives texts and emails about sales promotions and new products. This type of retailing is know as?
a)
Multichannel
b)
Mixed-channel
c)
Alternate-channel
d)
Omnichannel
11.
What does the "M" in SMART goal stand for?
a)
Meaningful
b)
Measurable
c)
Mental
d)
Mathematical
12.
What is the retail product cycle?
a)
Selection > Allocation > Distribution > Selling > Markdowns
b)
Allocation > Selection > Selling > Distribution > Markdowns
c)
Markdowns > Selling > Allocation > Distribution > Selection
d)
Distribution > Allocation > Selection > Selling > Markdowns
13.
What is the term for the specific number of units for each individual transaction?
a)
Units per item
b)
Units per cycle
c)
Units per buyer
d)
Units per transaction
14.
When a team member at a distribution center uses a replenishment report to collect items to be sent to individual stores they are doing what step?
a)
Packing
b)
Shipping
c)
Collecting
d)
Picking
15.
Merchandise without an expiration date has a longer?
a)
Manufacturing time
b)
Shelf-life
c)
Run time
d)
Profit
16.
Hand and body movements are what type of communication?
a)
Literal communication
b)
Verbal communicaiton
c)
Nonverbal communication
d)
Articulated communication
17.
When customers experience inconsistent attributes and behaviors how does that affect their impression of a brand?
a)
Positive
b)
Negative
c)
Neutral
d)
Indifferent
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