WorksheetsHTIIIB: Unit 7 Practice Quiz
Total questions: 15
Worksheet time: 8mins
When Jarrod walks into the new restaurant up the street from his home, he notices stains on the carpet, wallpaper peeling off of the walls, crumbs on the hostess stand, and several lights with burnt-out light bulbs. Overall, this immediately gives Jarrod a negative:
taste on his palette.
employee interaction.
meal experience.
first impression.
What are the three stages of dining in a fine dining establishment?
answering menu questions, cooking the food, clearing the table
seating the guests, clearing the table, collecting the bill
greeting guests, taking orders, serving the guests
setting the table, serving the table, and clearing the table
Ramon folds napkins, shines flatware, and polishes glasses at a fine dining establishment. What kind of work is Ramon doing?
garnish work
side work
plating work
texture work
How many pieces of dinnerware may be included in one person’s formal meal setting?
20
28
30
50
What kind of service is provided when food service employees recognize the customer’s demands before the customer even realizes they have these demands?
exceptional
mediocre
decent
questionable
Once a customer enters a fine dining restaurant, they are greeted by the host and shown to their table. What should the table already be equipped with?
samples of various dishes from the menu to try
flatware (eating utensils), napkins, and anything else diners might need for their meal
menus and glasses filled with flat water
nothing at all, it should be a blank slate for filling when the customer is seated
What kind of food establishments are usually found in hospitals?
fine dining
fast food
cafeterias
carry out
Marion loves eating at food establishments that provide a wide display of food which she can walk around and serve for herself. What kind of food establishment does Marion like?
casual dining
fast food
fine-dining
buffets
Kat is a host at a popular downtown Austin restaurant, and she prides herself on consistently greeting guests with an open and kind attitude. Why does Kat place such an emphasis on this initial greeting?
because her boss threatened to fire her if she doesn’t
because she really wants people to like her
because it sets the tone for the entire dining experience
because she wants as many tips as possible
In food service, a big part of business is about _____ what people want, from ingredients to menu choices to more water at the table.
ignoring
anticipating
assuming
asking
When dining out at a fancy restaurant last night, Jannah found herself frustrated that her server continued to bring out the various courses too close together. What skill does Jannah’s server need to work on improving?
her memory
her balance
her timing
her attitude
What type of establishment can be described as a place where customers are seated at a table and assigned a specific server who will take their order and deliver the meal?
fast food
full-service
cafeteria
buffet
Guests eating at a restaurant may have various questions about the menu and expect their servers to respond with:
clear and informative answers.
extremely detailed opinions.
general and unspecific answers.
a scripted response.
William is a server at a restaurant known for its delicious gourmet cooking made complete with a warm, welcoming atmosphere. What type of restaurant does William most likely work in?
buffet-style restaurant
fine dining restaurant
fast food restaurant
cafeteria restaurant
Last night a customer asked Michelle, "What is mole?" and Michelle responded, "It's a sauce." After overhearing this exchange, what constructive criticism did Michelle's boss most likely give her?
Her answer was too detailed.
Her answer was perfect.
Her answer wasn't comprehensive enough.
Her answer was incredibly rude.
