WorksheetsLesson 2 Rise Up Customer Service: Understanding Customer
Total questions: 14
Worksheet time: 22mins
Which type of shopper spends a lot of time checking out products and prices online and in stores?
Impulse Buyer
Comparison Shopper
Recreational Shopper
Loyal Customer
What is the main focus of a recreational shopper?
Finding the best deals
Shopping as a fun occasion
Buying the latest trends
Quickly purchasing items
Which shopper is motivated to be one of the first to purchase the newest products?
Follower
Impulse Buyer
Loyal Customer
Innovation/Trend Buyer
Who is a follower in retail terminology?
Someone who enjoys shopping as a leisure activity
Someone who waits to see what's trendy before making a purchase
Someone who makes quick purchase decisions
Someone who repeatedly shops at the same retailer
Which technology allows customers to scan, pack, and pay for merchandise without assistance?
Digital signage
Self-checkouts
Tablet kiosks
QR codes
Loyal customers are those who repeatedly choose to shop at the same retailer because of positive experiences True/False
Internal physical cues that influence consumer behavior come from a customer's own needs. True/False
Demographic data includes information such as age, income, and education. True/False
Mobile apps are only designed to run on smartphones. True/False
Social media influencers can help retailers promote products and increase brand awareness. True/False
An (a) makes quick purchase decisions, often for inexpensive items that do not have high importance to them.
A (a) repeatedly chooses to shop at the same retailer over others.
Retailers analyze customer data and consider what (a) people to buy.
Retailers use (a) to electronically display digital images, video, web pages, and text to attract customers and enhance shopping experiences.
