WorksheetsSoal Front Office 1
Total questions: 24
Worksheet time: 22mins
One section in FO Department which has many duties to handle arrival guest, guest stay in the house and guest departure is …….....
Reservation
Concierge
Reception
Telephone Operator
The main duty of reception, except!
Handling guest check in
Register guest arrival
preparing guest arrival
Take a note of reservation request
What do you say to a girl age 30 years old who comes to the receptionist at 11 a.m?
Good morning sir
Good afternoon madam
Good morning madam
Good morning miss.
Spell use the International Spelling board “Richard” ....................
Romeo – Indian – Charlie – Harmony – Alpha – Romeo – Delta
Romeo – Indian – Charlie – Hotel – Alpha – Romeo – Delta
Romeo – Indian – Carlos – Harmony – Alpha – Romeo -Delta
Romeo – Isaac – Charlie – Hotel – Alpha – Romeo – Delta
Spell use the International Spelling Board “Saskia” ......................
Siera – Alpha – Siera – Keyword – Indian – Alpha
Siera – Alpha – Siera – Keyword – Isaac – Alpha
Sarah – Alpha – Sarah – Kilo – Indian – Alpha
Siera – Alpha – Siera – Kilo – Indian – Alpha
Good expression for greeting and offering assistance, Except!
Good morning Saraswati Hotel, Bella speaking. How may I assist you?
Good evening The Oasis Hotel, Ratna speaking. May I help you?
Good afternoon Saraswati Hotel, Leoni speaking. How may I help you?
Good morning sir, welcome in Saraswati Hotel, can I help you?
Good expression when a receptionist got a phone call in the morning.
Good evening sir, Nabila speaking. Anything can I do for you?
Good morning Madam, Marismi speaking. May I assist you?
Good afternoon sir, Okta speaking. May I help you?
Hello, Arta speaking. What can I do for you?
What do you say the young woman aged about 17 who come to the front desk at 10.00 am?
Good morning Miss.
Good morning, Mrs.
Good morning Sir.
Good afternoon Mrs.
Rista : Good morning, Arta ………
Arta : I want to speak Mr. Jodi
May I have your name?
Could you join me?
How do you do?
May I help you?
Receiver : Good evening, Bali Beach Hotel.
Can I help you?
Caller : I … like to speak with my friend please?
May
Would
Can
Could
Statement bellows are some of assignments from telephone operator, except?
Handling incoming call
Handling intern call
Handling telephone message
Handling guest check in
First time that a receptionist say when he gets a phone call is……..........
Saying hello
Say how do you do?
Offering something
Say greeting politely and offering assistance
The word “S” in spelling board means…..........
Serious
Strong
Sasa
Siera
The word “ T” in spelling board means ….....
Telephone
Trudi
Tango
Trust
Handling incoming call, telephone message and intern call are assignment by ........
General Manager
Telephone Operator
Receptionist
FO Cashier
If you heard a telephone call, you should be taken immediately. Maximum rings of telephone call are …......
2 times
3 times
4 times
5 times
The right expression for asking name’s of caller ………….
Could you tell me who’s calling?
May I have your message?
May I have your name?
May I have your phone number?
The right expression when the caller speaks not so clear is ……..
Can you try again?
Would you speak so fast?
Please, do that right away
Could you speak louder please?
Caller : Can I speak with my friend Raymond in room 123?
Receiver : ……………. Who's calling?
Caller : I am Smith.
Hold the line please
Can you wait a moment.
May I know
Yes that’s right
The right expression of putting the caller through is …….. except!
I am putting you through now sir.
I will be connecting to the room sir.
I will put you through
I would like to know the guest name sir.
Giving 3 expressions of greeting, identity and offering assistance.
Giving 3 expression of asking for guest name?
Please mention 5 department that you know in front office department.
Please translate these sentences into English;
a. Tolong tunggu sebentar, saya akan menyambungkannya ke kamar.
b. Bolehkah saya bicara pada teman saya Sarah di kamar 105?
c. Apakah anda akan meninggalkan pesan?
