WorksheetsFront OFFICE
Total questions: 30
Worksheet time: 34mins
The front office operation is headed up by the:
Front Desk Manager
Front Office Manager
Front Office Supervisor
Front Office Supervisor
The rooms division consists of two departments:
Front office and engineering
Housekeeping and engineering
Housekeeping and the front office
Security and front office
A _______________ assists guests with arranging in-hotel activities and/or making reservations, providing information, giving directions, and obtaining transportation for offsite attractions, facilities, or services.
Cashier
Comptroller
Concierge
Conductor
To guests, all hallways lead to the ______________, and it will be the first place they turn to for assistance.
Front desk
Front office
Lobby
Parking lot
What does "stayover" indicate about room status?
the room is ready to be occupied
the room is not available for occupancy
guests staying past expected check-out
guests are already occupying a room
Which of the following term refers to an account where all charges and payment of a single guest are recorded during his/her stay?
Guest Folio
Guest Ledger
Guest Debit
Guest Credit
"The room is not available for occupancy because of a mechanical malfunction."
Which of the following housekeeping status suits this definition?
Occupied
On change
Stayover
Out of order
What is an abbreviation of "Out of Order"?
(a)
What is an abbreviation of "Do Not Disturb"?
(a)
What is the room status term if the room is occupied but the bed was not used?
Vacant
Occupied Clean
Sleep-Out
General Clean
Select all room status terminologies.
On-Charge
Check-in
Occupied
Sleep-Out
This photo best describes which room status.
Do Not Disturb
On-Charge
Sleep-Out
Name the room discrepancies. Front Desk room status shows a room as Occupied; Housekeeping room status is marked as Vacant.
(a)
This photo best describes which room status.
Out-of-Order
On-Charge
Occupied
Explain in detail the meaning of the room status term shown in the image.
(a)
Room Discrepancies frequently occurs between which two departments in the hotel
Reservations & Housekeeping
Security & Marketing
Front Office & Engineering
Front Office & Housekeeping
The Room status report allows hotel employees to identify the occupancy, _________________ and condition of the hotel property’s rooms.
state
status
stage
What is the room status term if the room has been cleaned and is ready for resale
Occupied
Sleep-Out
Vacant and Ready
On-charge
What maybe a reason why a room status may change to Out-of-Order?
To host a staff meeting
To make necessary maintenance repairs in the room
To conduct extensive cleaning
To not disturb a guest
What is the name of two room discrepancies?
Sleep & Stay-Over
Skip & Status
Skip & Stay-Over
Sleep & Skip
Name the room discrepancies. Front Desk room status shows Vacant; Housekeeping room status is marked Occupied.
(a)
What is the room status term if the guest has departed but the room hasn't been cleaned for resale.
Vacant
Occupied Clean
Sleep-Out
On-charge
The front office operation encompasses the areas of front desk, uniform services, concierge, cashiers, and _____________.
Night audio
Night audit
Night desk
Night operation
To guests, all hallways lead to the ______________, and it will be the first place they turn to for assistance.
Front desk
Front office
Lobby
Parking lot
The processing of individual, group bookings, and the registration of guest are undertaken in the front desk.
TRUE
FALSE
What is the department of the hotel that is considered as the nerve center or the hub of the hotel
(a)
What are the main function of the front office?
to sell function rooms
to prepare folio
to provide services
to maintain balance guest account
What is the term that refers to a guest that goes to the hotel without prior reservation?
upscale guest
walk-in guest
sudden guest
unreserved guest
