WorksheetsAM Swoop Day 4
Total questions: 20
Worksheet time: 6mins
To which notes in Swoop should you document your every interaction?
Swoop Notes
Client Notes
Job Details
Dispatcher Notes
What time zone should notes be stamped in?
Eastern
Central
Mountain
Pacific
What snooze reason would you choose is the SP asked you to call them back after lunch?
Unable to reach SY
Waiting for Approval
SY Requested Service Delay
Client Requested Service Delay
Up to how many hours can an alert be snoozed at one time?
4
8
12
24
Which of the following details are not provided by the Snoozed Alert pop up?
Alert the snooze has been applied to
snooze reason
date and time expiration of the snooze
name of the associate who will receive the alert
If the total release fees exceed $1000, you will have to get an approval from your Supervisor and choose their name from the dropdown.
TRUE
FALSE
All alerts can be snoozed?
TRUE
FALSE
What term will be replace the term "Add Pay" when we migrate to Swoop?
Add cost
Add charges
Add payabled
Add VCC
Where do you go to check how many business days an alert has been snoozed?
Client Notes
Case History
Swoop Notes
Job Details
If there are no fees on the release job and the secondary tow has been created, change the Service Type to Tow.
TRUE
FALSE
How should the following charges be added to an invoice: $50/day for three days?
Quantity - 50
Price - 3
Quantity - 3
Price - 50
Quantity - 0
Price - 150
Quantity - 150
Price - 150
To which invoice should you add the courier fee to if the SP requests it to perform a payout?
SY invoice
SP invoice
To which invoice should you add the courier fee to if the SP requesting for it only needs it to deliver a paperwork?
SY invoice
SP invoice
What would you select on the Release Invoice if the SY asks for an Impound Fee charge?
Admin Fee
Courier Fee
Notification Fee
Preservation Fee
Swoop will automatically calculate the convenience fee.
TRUE
FALSE
The SY charges $30 for days 1- 3, $10 for days 4- 5.
What is the quantity and price should you put in the SY invoice?
Quantity - 5
Cost - 40
Quantity - 5
Cost - 110
Quantity - 5
Cost - 22
Quantity - 0
Cost - 110
Where should approval notes, ETA refusals and breakdowns of charges be documented in Swoop?
Swoop Notes
Client Notes
Job Details
Dispatcher Notes
Can you find a case in Swoop with just the claim number being given?
YES
NO
If a client has not responded within 3 business days of the original attempt, you may ...
contact the client
delay the case
cancel the case
snooze the alert
If a SP calls to add charges to a case that has been closed for 4days, open a PAG ticket for the SP.
TRUE
FALSE
